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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.
Showing 6 ICNs only belonging to tag: Supplier Update Clear filter

Featured

Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 17 April 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

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Supply Issues Terumo System Upgrade Short Term Impact to eDirect Products (ICN 3306)

Ref: 2026/3306 - 21 April 2026

Important Customer Notice Status Resolved Type Supplier Update

The system upgrade at Terumo has now been completed.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 17 April 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

Find out more

Supply Issues GAMA Healthcare Ltd eDirect Products Warehouse Closure (ICN 3284)

Ref: 2026/3284 - 1 April 2026

Important Customer Notice Status Resolved Type Supplier Update

Gama Healthcare Ltd has now completed its annual stock and warehouse closure.

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Supply Issues Blatchford Limited Closure for Annual Stock Take eDirect Products (ICN 3290)

Ref: 2026/3290 - 18 March 2026

Important Customer Notice Status New Type Supplier Update

The supplier Blatchford Limited has informed us that they will be closed for their annual stock take.

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Supply Issues Owen Mumford Ltd Warehouse Closure Annual Stock Take eDirect Products (ICN 3288)

Ref: 2026/3288 - 12 March 2026

Important Customer Notice Status New Type Supplier Update

The supplier Owen Mumford Ltd has informed us of its warehouse closure due to their annual stock take.

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Supply Issues Greiner Bio-One Ltd Blood Collection Products Regulatory Inform (ICN 2802)

Ref: 2025/2802 - 12 January 2026

Important Customer Notice Status Update Type Supplier Update

The derogation with Blood Collection products from Greiner Bio-One Ltd is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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