Urgent Service Updates

Essential website maintenance today from 5pm to 7pm

Latest status: Resolved
Last updated: 17 August 2026, 6.55pm

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Customer Services and HDS Phone Lines

Latest status: Resolved
Last updated: 3 August 2026, 3.12pm

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Latest Orders displaying incorrectly for some historic eDirect orders

Latest status: Resolved
Last updated: 30 July 2026, 1.35pm

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Latest Orders displaying incorrectly for some customers

Latest status: Resolved
Last updated: 9 July 2026, 10.11am

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Essential website maintenance today from 5pm to 6pm

Latest status: Resolved
Last updated: 8 July 2026, 6.00pm

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Saturday 4 July 2026 essential maintenance – Online Catalogue only

Latest status: Resolved
Last updated: 3 July 2026, 11.19am

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eDirect orders placed on Tuesday 9 June 2026

Latest status: Resolved
Last updated: 10 June 2026, 10.34am

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Online Catalogue and Ordering system and Home Delivery Service

Latest status: Resolved
Last updated: 18 May 2026, 3.55pm

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Online Catalogue Access Issues

Latest status: Resolved
Last updated: 14 May 2026, 1.15pm

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Maintenance Update (Secure Certificates)

Latest status: Resolved
Last updated: 2 March 2026, 8.15am

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Customer Services and HDS Customer Service Telephone System

Latest status: Resolved
Last updated: 28 November 2025, 10.31am

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Technical Issues – Firewall and Connectivity

Latest status: Resolved
Last updated: 24 September 2025, 9.22am

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Order Status ‘Financially Coded’ and eDirect Issue

Latest status: Resolved
Last updated: 24 June 2025, 9.17am

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