Urgent Service Updates

PEPPOL orders – technical issue

Latest status: In Progress
Last updated: 2 October 2026, 9.50am

Find out more

Product Complaint Form

Latest status: Resolved
Last updated: 30 September 2026, 8.02am

Find out more

HDS Customer Service Phone Lines

Latest status: Resolved
Last updated: 23 September 2026, 2.24pm

Find out more

Website Maintenance

Latest status: Resolved
Last updated: 11 September 2026, 7.19pm

Find out more

Home Delivery Service update

Latest status: Resolved
Last updated: 2 September 2026, 5.03pm

Find out more

Essential website maintenance today from 5pm to 7pm

Latest status: Resolved
Last updated: 17 August 2026, 6.55pm

Find out more

Customer Services and HDS Phone Lines

Latest status: Resolved
Last updated: 3 August 2026, 3.12pm

Find out more

Latest Orders displaying incorrectly for some historic eDirect orders

Latest status: Resolved
Last updated: 30 July 2026, 1.35pm

Find out more

Latest Orders displaying incorrectly for some customers

Latest status: Resolved
Last updated: 9 July 2026, 10.11am

Find out more

Essential website maintenance today from 5pm to 6pm

Latest status: Resolved
Last updated: 8 July 2026, 6.00pm

Find out more

Saturday 4 July 2026 essential maintenance – Online Catalogue only

Latest status: Resolved
Last updated: 3 July 2026, 11.19am

Find out more

eDirect orders placed on Tuesday 9 June 2026

Latest status: Resolved
Last updated: 10 June 2026, 10.34am

Find out more

Online Catalogue and Ordering system and Home Delivery Service

Latest status: Resolved
Last updated: 18 May 2026, 3.55pm

Find out more

Online Catalogue Access Issues

Latest status: Resolved
Last updated: 14 May 2026, 1.15pm

Find out more

Maintenance Update (Secure Certificates)

Latest status: Resolved
Last updated: 2 March 2026, 8.15am

Find out more