Clinical Team

We’re very proud of the vast range of clinical and non-clinical expertise that makes up our team of dedicated professionals within the Clinical Community, all focussed on one aim; to put patients first.

Through collaborative working, our aim is to support our NHS Supply Chain colleagues and NHS Partners, to put patients at the heart of every decision. Our Clinical Community spans 80 clinical, industry and NHS system experts, including over 50 registered health care professionals, across four directorates – Clinical, Commercial, Customer Engagement, Strategy and Change, working directly with NHS trusts across the country.

Through strategic procurement practises and harnessing of our clinical expertise, we aim to ensure that every product we source meets the NHS standards of safety, quality, and effectiveness.

The Clinical Directorate is headed up by Michelle Johnson, our Clinical Executive Director. This corporate team has grown over the last 12 months, to support the delivery of the recently launched Clinical and Quality of Care strategy. The corporate clinical team will strengthen the development of an experienced professional workforce across (and within) the directorates.

Our Clinical and Quality of Care Strategy 2025 – 2030: launched April 2025

The journey to develop our strategy is one we are very proud to share. By including a wide cross section of internal, external, clinical and non-clinical collaborators, we have arrived at an holistic, relevant and achievable strategy. We aim to standardise care processes, reduce variability in clinical practice, and improve patient outcomes.

Co Designed for Success: Some of the key milestones involved in the development of our Clinical and Quality of Care Strategy:

Clinical Leads Workshop: Featuring 18 clinical leads from across the organisation coming together to focus on identifying emerging themes and prioritising our ambitions.
Clinical BIG Lunch discussions: Over 50 clinical colleagues with non-clinical colleagues shared their thoughts, opinions and experience to develop the detail of the strategy.
Working Groups: Colleagues from across NHS Supply Chain worked together in small groups to produce detailed activity plans to underpin the strategy along with short-, medium- and long-term implementation plans.
NHS Partner and Engagement Feedback: Our internal clinical community tested the strategy ambitions through engagement with colleagues working directly within the NHS.
NHS Supply Chain Wide Engagement: Embedding of the strategy to ensure all colleagues understand the changes it can make and the role they play within it.

Watch our short video featuring key contributors and how they felt to be involved in developing this national strategy.

See our Downloads ▼ section for a summary of the Strategy.

The Three Ambitions Of Our Strategy

Promoting Quality of Care

Medical staff in scrubs talking by sinks

Providing the right products at the right time
to the right people
Focus on patient safety
Develop clear clinical leadership across the organisation
Sustainability products and practices that support the planet
Improving data quality, data sharing, and data usage

Partnerships

Clinicians looking at tablet in hospital hallway.

Listening to patients, clinicians, and carer’s voices
Strengthening internal collaboration
Developing our collaboration with the NHS including charities and voluntary organisations
Focus on supplier engagement for innovation
Education initiatives with internal colleagues and NHS partners
Understanding and communicating who the clinical directorate is, both internally and externally

Population Health Management

GP in a consultation with elderly patient.

Understanding population health management in the context of NHS Supply Chain
Reducing health inequalities through our product offerings
Developing our understanding of, and input into, Health Economics