Our 2021 – 2022 Business Plan

We are pleased to share our 2021 – 2022 business plan with you. Within it, we show you how we have committed to playing our part in supporting the NHS to deliver safe and excellent patient care.

Our customers are at the centre of everything we do and the five priorities identified for 2021 – 2022 will ensure we continue to deliver the products and services needed by the NHS, both now and in the future.

Our priorities will focus on the following five areas:

Customer Graphic


We will anchor our business on the needs of the NHS by supporting NHS trusts to deliver safe and excellent patient care and through continuing to build the services the NHS needs.

We will do this by:

  • Making it easier to do business with us
  • Delivering a balanced value proposition that meets NHS expectations
  • Delivering savings.


We will further strengthen the resilience of our supply chain by continuing to invest in key tools and capacity that build resilience and performance, across the end to end supply chain.

We will do this by:

  • Investing in our capacity and resilience
  • Strengthening our category and sourcing strategy standards.
Resilient Graphic
Safety Element Graphic


We will deliver clinically assured, safe products that support improved outcomes for patients and users.

We will do this by:

  • Providing effective assurance on behalf of NHS trusts
  • Developing essential specifications
  • Further embedding our product safety processes to benefit NHS trusts
  • Collaborating with our clinical stakeholders.


We are committed to supporting the NHS objective of becoming the world’s first net carbon zero national health system.

NHS Supply Chain has a unique role to play and our sustainability strategy reflects our ongoing support and focus, using four key strategic pillars of activity:

  • Reducing single use plastics
  • Supporting the circular economy
  • Reducing our greenhouse gas emissions
  • Improving human rights and labour standards.
Sustainability Graphic
Efficient Element Graphic


We will ensure we have a high performing workforce and highly efficient organisation.

We will do this by:

  • Reviewing our operating model
  • Ensuring we have the required capabilities
  • Implementing our Core Technology Refresh Programme
  • Understanding what trusts need
  • Embedding this knowledge across our organisation.

Working in partnership

Delivering transformation cannot be done in isolation, and we look forward to working with NHS trusts, service providers, and all our stakeholders, as we play our part in supporting the NHS to deliver safe and excellent patient care.

Downloads ▼

  • NHS Supply Chain Business Plan 2021 - 2022

    Read about our key objectives - customer focus, supply chain resilience, safety, sustainability, efficiency and partnership (full PDF version).