Customer Services

Information, help, support and guidance

Important Notices

Important Notices

Product recalls, medical device alerts, field safety notices, delistings and other product changes.

Out of Hours and Emergency Deliveries

How to make urgent and emergency orders for products.

Customer Service Teams

Here you can find contact details for all of our regional Customer Services teams.

User Guides

Creating an account, user guides and system support.

Ordering, Delivery, Invoicing, Returns

How to order, delivery, invoice and returns information.

Latest Customer Notices

17 January 2019

UpdateBVI Ophthalmic Products

11 January 2019

Product UpdateGodfrey Syrett Ltd Administration

10 January 2019

UpdateRocialle Blue Diamond Products

10 January 2019

Temporary Supply IssuesPhilips Healthcare Foetal Scalp Electrode FDK405

9 January 2019

Medical Device AlertEmollients MHRA Drug Safety Update

Urgent Service Updates

02/01 15:27BT have resolved the network telephone issue affecting our Home Delivery Customer Service team and the normal 0800 telephone services have now resumed.

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