Customer Newsletter – October 2025
Welcome to our bi-monthly customer newsletter, bringing together our latest news and updates in an easy to read format.
Winter Planning
We’ve set up a Winter Working Group to better understand your demand for winter related products and ensure we have stock available.
You can also view our revised delivery schedule over the Christmas period to help you plan ahead and minimise disruptions.
Our Modernisation Programme
We’ve received approval from Government to proceed with our IT and supply chain modernisation programme.
Find out what improvements we’re making and how the programme will benefit the NHS.
New Value Based Procurement Guidelines Launched
Read about the newly launched value based procurement (VBP) guidelines and our role in delivering VBP across the NHS.
Trading Transformation Programme
We are redesigning our trading and pricing models to reduce complexity, improve system integration and align with the evolving needs of our stakeholders.
Inventory Management Solutions Programme: Progress so Far
First cohort of trusts nears completion of Inventory Management Solutions (IMS) at Point of Care (PoC) programme. See the results so far.
Roll Out of Our New Online Catalogue to Customers
We’re opening up access to our new online catalogue for all users in phases starting from November and we’ll be on hand to support you throughout.
World Patient Safety Day 2025
Read about how the work we do supports this year’s theme for World Patient Safety Day ‘Safe care for every newborn and child’.
Honoured To Become a Queen`s Nurse
Our Head of Clinical Rehabilitation and Community, Simon Hall, shares his pride at being recently awarded the title of Queen’s Nurse.
Michelle Johnson and Nursing Times
Michelle Johnson, shares how nurses and midwives are uniquely positioned to lead the NHS sustainability journey through smarter procurement.
Delivering Better Continence Care
This Value Based Procurement pilot explores new ways to deliver continence care, with a focus on outcomes and efficiency.
Voice of the Customer Team
Customer Panel for External Defibrillation Framework Renewal
Opportunity to provide recommendations for External Defibrillation Devices, Related Equipment and Associated Accessories framework strategy.
Customer Panel for Hand Hygiene Framework Renewal
Opportunity to discuss topics being explored to improve the hand hygiene framework along with product preferences across soap and sanitiser formats.
Clinical Alternative Products Support
The outputs from the fortnightly Clinical Alternatives Products Support Call are detailed on this page.
Register to Join Our Customer Panels
If you would like to be an attendee at one of our key panels or working groups, please complete this form.