Website and Systems

All of the latest website and system news

Update on eDC and Home Delivery Service Ordering Issues

17 September 2021

An update on the recent catalogue refresh issues affecting Third Party EDI providers and NHS trusts orders.

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Enhancements to the Product Catalogues (Category Tower 6)

21 July 2021

Improving classification of products and devices is part of ensuring that we are easier to do business with.

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New Customer Services Telephone Numbers

20 July 2021

Our Customer Services Team will be moving to a new BT Cloud telephony system during June 2021.

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We’re Upgrading Our Website Servers

12 June 2021

You may need to add new IP addresses to your organisation's network.

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Improvements to Your Online Catalogue and Ordering Experience

31 March 2021

Key changes made to your Online Catalogue recently - please read this brief update for more information.

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Changes To Order Confirmations

25 September 2020

Our latest CTR update will change order confirmations for orders placed outside of our eCommerce Platform.

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Search: Improvements to Searching for Important Customer Notices

18 September 2020

Find out how to search for and keep up to date with temporary supply issues, safety issues and product updates

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Preparing for eDC and eDC Gold Android devices

12 June 2020

The latest details on the Android devices implementation across our network.

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Bury St Edmunds to Suffolk Park

29 May 2020

Information for customers transitioning to our Suffolk Park Regional Distribution Centre.

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System Account Hierarchy

13 March 2020

We are making essential changes involving the introduction of unique district identifiers to all of our customers.

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