New Product Complaint Form – May Require ‘Whitelisting’

A small number of customers have contacted us to report difficulties accessing the new form. The advice from our IT team is to clear your website browser storage ‘cache memory’ and ‘cookies’ and try again.

Also, please ensure that your trust network administrator or IT department is not blocking the form’s URL (web page address) which is https://feedback.supplychain.nhs.uk/

‘Whitelisting’ is covered in our FAQs on the Product Complaints page.

See our Useful Links section to access the Product Complaints page on our website and please let us know if you need any further support.

We have now updated our website links to the form and can confirm that the new process is now in place.

See our Useful Links section to access the Product Complaints page on our website and please let us know if you need any further support.

We are introducing an improved customer Product Complaint Form for product and food complaints.

The new submission form has a cleaner interface and a faster loading time. It is easier to complete, with the introduction of new features and enhancements such as auto population. This will make submitting a complaint faster, simpler, and quicker to resolve.

The new form will be available from Monday 10 June 2024.

See our Useful Links section to access the Product Complaints page on our website – this will be updated (links replaced) but the page URL will not be changing.

The introduction of the new Product Complaints Form is the only change to our existing complaints process. If you have any questions about submitting a product or food complaint or accessing the new form, please contact your Customer Services Advisor.