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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Showing 78 ICNs only belonging to tag: Supply Disruption Clear filter

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

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Supply Issues Multiple Suppliers Perfusion Cannulas (ICN 3338)

Ref: 2026/3338 - 9 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with perfusion cannulas from multiple suppliers is continuing.

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Supply Issues Schuco International (London) Ltd Dermatoscope Accessories FBF2731 (ICN 3498)

Ref: 2026/3498 - 9 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Schuco International (London) Ltd has informed us of a supply issue with its dermatoscope accessories.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 8 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical suture products from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues MedScience Distribution Ltd Single Use Virgin Plastic Medicine Pots FBF85168, FBF85189 and FBF85167 (ICN 3469)

Ref: 2026/3469 - 8 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with single use virgin plastic medicine pots from MedScience is continuing.

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Supply Issues KCI Medical Ltd Fluid Warming Products (ICN 3393)

Ref: 2026/3393 - 8 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with fluid warming products from KCI Medical Ltd is continuing.

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Supply Issues Baxter Healthcare Ltd Bladder Irrigation Set FTK002 (ICN 3437)

Ref: 2026/3437 - 8 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with bladder irrigation set from Baxter Healthcare is continuing.

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Supply Issues PTP Healthcare Non-Woven Bed Sheet VCS002 (ICN 3497)

Ref: 2026/3497 - 7 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier PTP Healthcare has informed us of a supply issue with its non-woven bed sheet.

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Supply Issues Welch Allyn UK Ltd Blood Pressure Cuffs and Tympanic Thermometer (ICN 3467)

Ref: 2026/3467 - 7 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply Issue with Welch Allyn UK Ltd blood pressure cuffs and tympanic thermometer is now resolved.

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Supply Issues Becton Dickinson UK Ltd Venous Tube KFK374 (ICN 3474)

Ref: 2026/3474 - 6 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with the venous tube from Becton Dickinson UK is continuing.

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Supply Issues Becton Dickinson Blood Gas Syringe FWC082 (ICN 3462)

Ref: 2026/3462 - 6 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood gas syringe from Becton Dickinson is continuing.

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Supply Issues Cardinal Health UK Ltd Anti-Embolism Stockings Multiple Products (ICN 3441)

Ref: 2026/3441 - 5 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with anti-embolism stocking products from Cardinal Health UK is continuing.

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Supply Issues Unisurge International Ltd Polypropylene One Litre Sterile Jug EVX125 (ICN 3372)

Ref: 2026/3372 - 1 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with polypropylene one litre sterile jug from Unisurge is now resolved.

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Supply Issues ICU Medical Airways Management Multiple Products (ICN 3356)

Ref: 2026/3356 - 30 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across our Airways Management and Associated Products framework is continuing.

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Supply Issues Rocialle Anti-Embolism Stockings Multiple Products (ICN 3494)

Ref: 2026/3494 - 30 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Rocialle has informed us of a supply issue with its anti-embolism stockings.

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Supply Issues Roche Diagnostics Limited Point of Care Cardiac Marker Tests Strips HHH1133, HFL1592 and HFL1588 (ICN 3386)

Ref: 2026/3386 - 29 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier Roche Diagnostics Limited has informed us of a supply issue with its point of care cardiac marker test strip products.

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