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FAQs – Suppliers (Frequently Asked Questions)

What information can I find for Suppliers on the NHS Supply Chain website?

As well as the main page – – we have pages for Frequently Asked Questions (this page), information for Existing Suppliers, Become a Supplier, the Supplier Portal, our Supplier Board and the ever popular Newsletter.
Use the menu options to navigate to the pages of your choice.

Where do I find the latest news for suppliers to the NHS Supply Chain?

Have you seen our Supplier Newsletter? It’s updated regularly and packed with the most recent updates from around the business and our Supplier Relationship Management (SRM) team.
You can also use the menu options to navigate to different pages within our dedicated News section.

Do you have a code of conduct for suppliers?

Yes. It’s available on our Existing Suppliers page.

What is the usual contracting or tendering process?

Please find the latest information on our Existing Suppliers page, including details about our eProcurement Portal (for tendering and procurement) which is different to the Supplier Portal that is used for daily activities such as viewing stock position, running regular reports or adding delivery information like tracking codes or shipment notices.

What are the main benefits of working with NHS Supply Chain?

Find the answers on our Become a Supplier page, where you’ll find details about how we can help you to gain a foothold in the healthcare market across the whole of the country.

How do I sign up for the Supplier Newsletter email?

If you’re already a supplier, you should be added to the distribution list automatically. However, if you don’t receive an email or misplace it, don’t worry – everything in the email can be found on our Supplier Newsletter page on this website.
We also include ‘back issues’, so that you can view the previous issue – or if there’s a particular subject you’re looking for, use the website Search facility.

Is there a User Guide for the Supplier Portal?

The latest information, including how to create an account, is on our Supplier Portal information page.

What is the main function of the Supplier Board and who are the current members?

An important forum facilitating regular communication between medical trade associations and senior management within NHS Supply Chain. The latest details can be found on our Supplier Board page.

My question doesn’t appear on this page – what should I do next?

See our Downloads ▼ section if you would like to see the previous version of this page, which was available as a PDF document.

Should you have any general questions about the supply of products to NHS Supply Chain please contact:

Supplier Relationship Management (SRM) Team

Downloads ▼

  • Supplier FAQs

    Frequently asked questions and answers for suppliers - the previous version of this page.