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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Coloplast Biatain Silicone Ag Multiple Products (ICN 1825)

Ref: 2022/1825 - 29 September 2023

Important Customer Notice: Resolved

The supplier Coloplast has informed us that this supply issue is now resolved.

Find out more

Supply Issue Medtronic UK Ltd Balloon Trocar FAL057 (ICN 2107)

Ref: 2023/2107 - 29 September 2023

Important Customer Notice: Update

The supply issue of Balloon Trocars with Medtronic UK is continuing.

Find out more

Supply Issues Medtronic Limited Ligation Products Multiple Products (ICN 1857)

Ref: 2022/1857 - 29 September 2023

Important Customer Notice: Update

The supply issue with Ligation Products with Medtronic Limited is continuing.

Find out more

Supply Issues Great Bear Healthcare Limited Urine Night/Bed Bag GDW529 (ICN 2246)

Ref: 2023/2246 - 29 September 2023

Important Customer Notice: Update

The supply issue of Urine Night/Bed Bag with Great Bear Healthcare Limited is continuing.

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Supply Issues Urine Meters Multiple Products (ICN 1872)

Ref: 2022/1872 - 29 September 2023

Important Customer Notice: Resolved

The supply issue with Urine Meters is now resolved.

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Supply Issues Mediplus Ltd Pessaries Multiple Products (ICN 1939)

Ref: 2022/1939 - 28 September 2023

Important Customer Notice: Update

The supply issue of pessary products with Mediplus Ltd is improving.

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Supply Issues Coloplast Limited Catheters Multiple Products (ICN 1885)

Ref: 2022/1885 - 28 September 2023

Important Customer Notice: Update

The supply issue of Catheters Multiple Products with Coloplast Limited has improved.

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Supply Issues Medicina Limited Hypodermic Syringes FWC348, FWC409 and FWC341 (ICN 2118)

Ref: 2023/2118 - 28 September 2023

Important Customer Notice: Resolved

The supply issue of hypodermic syringes from Medicina Limited is now resolved.

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Supply Issues Multiple Suppliers 10ml Luer Slip Hypodermic Syringe (ICN 2264)

Ref: 2023/2264 - 28 September 2023

Important Customer Notice: Update

The supply issue with 10ml Luer Slip Hypodermic Syringes has improved.

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Supply Issues Vygon UK Ltd Central Venous Catheter Products FSQ2108, FSU252 and FSU370 (ICN 2136)

Ref: 2023/2136 - 27 September 2023

Important Customer Notice: Update

The supply issue with Central Venous Catheters is continuing.

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Supply Issues Clinimed Ltd Dispensers and Accessories GCF275 (ICN 2139)

Ref: 2023/2139 - 27 September 2023

Important Customer Notice: Update

The supplier Clinimed Ltd has informed us that the supply issue with its Dispensers and Accessories is ongoing.

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Supply Issues Philips Healthcare (Respironics) NIV and Sleep Therapy and Respiratory Solutions Products Multiple Products (ICN 1608)

Ref: 2022/1608 - 26 September 2023

Important Customer Notice: Update

The supply issue with NIV and Sleep Therapy and Respiratory Solutions products from Philips Healthcare (Respironics) is continuing.

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Supply Issues GE Medical Systems Ltd Trusignal Products (ICN 2140)

Ref: 2023/2140 - 25 September 2023

Important Customer Notice: Update

The supply issue of Trusignal products from GE Medical Systems Ltd is continuing.

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Supply Issues Linc Medical Systems Ltd Urine Night/Bed Bag FSE255 (ICN 2261)

Ref: 2023/2261 - 22 September 2023

Important Customer Notice: Resolved

The supplier Linc Medical has informed us that this supply issue is now resolved.

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Supply Issues Medtronic UK Limited Mechanic Stapling Products (ICN 2104)

Ref: 2023/2104 - 22 September 2023

Important Customer Notice: Update

The supplier Medtronic has informed us that the supply issue with its Gastrointestinal Stapling Range is improving.

Find out more

Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads