Important Customer Notices (ICNs)

In response to customer feedback, you can now:

Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
See our Downloads ▼ section to view this summary now.
Quickly display ICNs using Filter options.

Ref: 2024/2523 - 18 October 2024

Important Customer Notice: Update

The recently updated product matrix reflects changes to the Hand Hygiene framework for products that have been delisted.

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ICN Weekly Dashboard
An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.

All of your ordering systems and logins in one place.

View the My Supply Chain Page.

Demand Management
Information on the consumables currently subject to demand management and what do to do to request more products.
Ongoing Improvements for ICNs
We are responding to your feedback and improving notices about temporary supply issues and safety alerts.