Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 31 October 2025

Important Customer Notice Status Update Type Product Update

We continue to engage with suppliers to implement our robust plans to support winter preparedness.

Find out more

Supply Issues KCI Medical Ltd Fluid Warming Products FSB658, FSB934, FVR85003 and FFF430 (ICN 3065)

Ref: 2025/3065 - 20 October 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is now resolved.

Find out more

Supply Issues Hunts Ltd Food Group Cold Beverages Still Water 500ml AAC85005 (ICN 3145)

Ref: 2025/3145 - 7 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Hunts Food Group Ltd has informed us of a supply issue with its Cold Beverages.

Find out more

Supply Issues Marillo Foods Ltd Canned Fruit AHG272 (ICN 2901)

Ref: 2025/2901 - 30 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Canned Fruit products from Marillo Foods Ltd is continuing.

Find out more

Supply Issues P Mulrines and Sons Cold Beverages AAN217 (ICN 2917)

Ref: 2025/2917 - 26 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Cold Beverages from P Mulrines and Sons is continuing.

Find out more

Product Update BBI Healthcare Oral Nutritional Products (ICN 3087)

Ref: 2025/3087 - 15 September 2025

Important Customer Notice Status New Type Delisting

Glucose Gels, previously available through NHS Supply Chain, will no longer be accessible under the new framework launching on 27 October 2025.

Find out more

Product Update Babease Foods Ltd Infant Meals (ICN 3003)

Ref: 2025/3003 - 24 July 2025

Important Customer Notice Status Resolved Type Delisting

The discontinuation with its Infant Meal range of products is now resolved.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads