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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 30 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes FWC426, FWC199, FWC014, FWC411 (ICN 2722)

Ref: 2024/2722 - 25 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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Supply Issues Personal Protective Equipment (PPE) Increased Demand Update (ICN 2790)

Ref: 2025 / 2790 - 24 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Personal Protective Equipment (PPE) is now resolved.

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Product Update GOJO Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Ref: 2024/2523 - 16 April 2025

Important Customer Notice Status Resolved Type Product Update

All products have been removed from demand management.

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Supply Issues Ecolab Ltd Stock Skin Disinfectant Licensed Medicines MRB387 (ICN 2858)

Ref: 2025/2858 - 10 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Skin Disinfectant Licensed Medicines from Ecolab Ltd is now resolved.

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Supply Issues Calbee Group UK Ltd Seabrooks Crisps (ICN 2925)

Ref: 2025/2925 - 2 May 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Calbee Group UK Ltd has informed us of a supply issue with Seabrooks Crisps.

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Supply Issues P Mulrines and Sons Cold Beverages (ICN 2917)

Ref: 2025/2917 - 30 April 2025

Important Customer Notice Status New Type Supply Disruption

The supplier P Mulrines and Sons has informed us of a supply issue with its Cold Beverages.

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Supply Issues Ivory & Ledoux Canned Goods Pineapple AHS303 (ICN 2762)

Ref: 2024/2762 - 28 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Canned Pineapple products from Ivory & Ledoux is continuing.

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Supply Issues Mars Confectionary Confectionary Products (ICN 2850)

Ref: 2025/2850 - 25 April 2025

Important Customer Notice Status Resolved Type Delisting

Due to the ongoing supply issue, 10 products from Mars Confectionary are being delisted from our online catalogue.

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Supply Issues Typhoo Tea Ltd Tea Bags ACT307 (ICN 2846)

Ref: 2025/2846 - 24 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with tea bags from Typhoo Tea Ltd is continuing.

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Supply Issues Marillo Foods Ltd Canned Fruit AHG272 (ICN 2901)

Ref: 2025/2901 - 8 April 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Marillo Foods Ltd has informed us of a supply issue with one of their Canned Fruit products.

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Field Safety Notice Premier Foods Ambrosia My Mini Rice and Custard Pots AKM020 (ICN 2424)

Ref: 2024/2424 - 8 February 2024

Important Customer Notice Status New Type Product Recall

Premier Foods has issued a Field Safety Notice for their Ambrosia My Mini Rice and Custard Pots.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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