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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues SPL Foods Ltd Various Foods Multiple Products (ICN 1709)

Ref: 2022/1709 - 6 December 2022

Important Customer Notice: Update

The supplier SPL Foods Ltd has informed us that the supply issue with a number of its products is still ongoing.

Find out more

Field Safety Notice Reflex Table Top Sweetener Tablet (ICN 1889)

Ref: 2022/1889 - 23 November 2022

Important Customer Notice: Field Safety Notice

The supplier Nutshell Portions has provided a field safety notice withdrawing one batch of the reflex sweetener tablet.

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Supply Issues Selecta UK Limited Hot Beverages and Vending Multiple Products (ICN 1583)

Ref: 2022/1583 - 23 November 2022

Important Customer Notice: Update

The supply issue is anticipated to be resolved by the end of November 2022.

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Supply Issues P. Mulrines And Sons Cold Beverages Multiple Products (ICN 1477)

Ref: 2021/1477 - 22 November 2022

Important Customer Notice: Update

Four of the previously affected product codes are now available to order.

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Supply Issues Multiple Suppliers Natural Spring Water Multiple Products (ICN 1747)

Ref: 2022/1747 - 26 September 2022

Important Customer Notice: Resolved

The suppliers have informed us that the supply issue with Natural Spring Water Products has been resolved.

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Supply Issues Ivory and Ledoux Ltd Marillo Foods Ltd Canned Foods and Oil Multiple Products (ICN 1708)

Ref: 2022/1708 - 24 June 2022

Important Customer Notice: Supply Issues

The suppliers Ivory and Ledoux Ltd, and Marillo Foods Ltd have informed us of significant supply issues with its canned food and oil.

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Supply Issues Multiple Suppliers Individual Jam and Honey Multiple Products (ICN 1516)

Ref: 2022/1516 - 28 January 2022

Important Customer Notice: Supply Issues

We are seeing major disruption to the supply of the individual portions of jam and honey.

Find out more

Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads