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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 16 June 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with the alternative for delisted product FTP000 has now been resolved.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes (ICN 2722)

Ref: 2024/2722 - 11 June 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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Supply Issues Jacobs Douwe Egberts Professional GB Ltd Coffee Products ACD606, ACD607, ACD600 and ACD599 (ICN 2958)

Ref: 2025/2958 - 26 June 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Coffee products from Jacobs Douwe Egberts Professional GB Ltd is now resolved.

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Supply Issues Typhoo Tea Ltd Tea Bags ACT307 (ICN 2846)

Ref: 2025/2846 - 24 June 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with tea bags from Typhoo Tea Ltd is now resolved.

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Supply Issues P Mulrines and Sons Cold Beverages (ICN 2917)

Ref: 2025/2917 - 18 June 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Cold Beverages from P Mulrines and Sons is continuing.

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Supply Issues Calbee Group UK Ltd Seabrooks Crisps (ICN 2925)

Ref: 2025/2925 - 5 June 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Seabrooks Crisps from Calbee Group UK is now resolved.

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Supply Issues Ivory & Ledoux Canned Goods Pineapple AHS303 (ICN 2762)

Ref: 2024/2762 - 28 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Canned Pineapple products from Ivory & Ledoux is continuing.

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Supply Issues Marillo Foods Ltd Canned Fruit AHG272 (ICN 2901)

Ref: 2025/2901 - 8 April 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Marillo Foods Ltd has informed us of a supply issue with one of their Canned Fruit products.

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Field Safety Notice Premier Foods Ambrosia My Mini Rice and Custard Pots AKM020 (ICN 2424)

Ref: 2024/2424 - 8 February 2024

Important Customer Notice Status New Type Product Recall

Premier Foods has issued a Field Safety Notice for their Ambrosia My Mini Rice and Custard Pots.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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