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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues KCI Medical Ltd Fluid Warming Products FSB653, FSB656, FSB658, FSB934, FVR85003 and FFF430 (ICN 3065)

Ref: 2025/3065 - 12 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is continuing. A supplier letter has been added to this ICN to advise further context to the regulatory issue.

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Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 10 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

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Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 27 August 2025

Important Customer Notice Status New Type Product Update

An important update about NHS Supply Chain's winter planning.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes (ICN 2722)

Ref: 2024/2722 - 11 June 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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Product Update BBI Healthcare Oral Nutritional Products (ICN 3087)

Ref: 2025/3087 - 15 September 2025

Important Customer Notice Status New Type Delisting

Glucose Gels, previously available through NHS Supply Chain, will no longer be accessible under the new framework launching on 27 October 2025.

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Supply Issues Marillo Foods Ltd Canned Fruit AHG272 (ICN 2901)

Ref: 2025/2901 - 27 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Canned Fruit products from Marillo Food is continuing.

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Supply Issues P Mulrines and Sons Cold Beverages (ICN 2917)

Ref: 2025/2917 - 20 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Cold Beverages from P Mulrines and Sons is continuing.

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Supply Issues Ivory & Ledoux Canned Goods Pineapple AHS303 (ICN 2762)

Ref: 2024/2762 - 11 August 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Canned Pineapple products from Ivory & Ledoux is now resolved.

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Product Update Babease Foods Ltd Infant Meals (ICN 3003)

Ref: 2025/3003 - 24 July 2025

Important Customer Notice Status Resolved Type Delisting

The discontinuation with its Infant Meal range of products is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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