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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
See our Downloads ▼ section to view this summary now.
Quickly display ICNs using Filter options.

Filter 277 recent ICNs by:

Ref: 2022/1911 - 1 September 2023

Important Customer Notice: Resolved

The supplier SPL has informed us that the supply issue with its dried goods is now resolved.

Ref: 2023/2215 - 1 September 2023

Important Customer Notice: Resolved

The supplier P.mulrine And Sons Sales has informed us that this supply issue is now resolved.

Ref: 2023/2249 - 15 August 2023

Important Customer Notice: Supply Issues

The supplier Typhoo Tea Limited has informed us of a supply issue with their teabags.

Ref: 2022/1708 - 29 June 2023

Important Customer Notice: Update

The supplier Ivory and Ledoux Ltd has informed us that the supply issue with its canned food is ongoing.

Ref: 2022/1889 - 23 November 2022

Important Customer Notice: Field Safety Notice

The supplier Nutshell Portions has provided a field safety notice withdrawing one batch of the reflex sweetener tablet.

ICN Weekly Dashboard
An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.