Important Customer Notices (ICNs)
In response to customer feedback, you can now:
- Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
See our Downloads ▼ section to view this summary now.
- Quickly display ICNs using Filter options.
Featured
Ref: 2026/3485 - 30 September 2026
Important Customer Notice Status Update Type Contractual Change
To help support NHS trusts’ transition planning and effective decision making, an updated samples request product code matrix and new awarded supplier matrix have been provided.
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Ref: 2026/3464 - 25 September 2026
Important Customer Notice Status Resolved Type Supply Disruption
Manufacturing and distribution levels are back to business-as-usual levels.
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Ref: 2026/3261 - 5 August 2026
Important Customer Notice Status Update Type Supply Disruption
Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.
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