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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues SPL Ambient Food Multiple AEP008 (ICN 1911)

Ref: 2022/1911 - 1 September 2023

Important Customer Notice: Resolved

The supplier SPL has informed us that the supply issue with its dried goods is now resolved.

Find out more

Supply Issues P. Mulrines and Sons Fruit Juice Products AAN206, AAN219 and ACZ133 (ICN 2215)

Ref: 2023/2215 - 1 September 2023

Important Customer Notice: Resolved

The supplier P.mulrine And Sons Sales has informed us that this supply issue is now resolved.

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Supply Issues Typhoo Tea Limited Teabags (ICN 2249)

Ref: 2023/2249 - 15 August 2023

Important Customer Notice: Supply Issues

The supplier Typhoo Tea Limited has informed us of a supply issue with their teabags.

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Supply Issues Ivory and Ledoux Ltd Marillo Foods Ltd Canned Foods AGU003 and AGU027 (ICN 1708)

Ref: 2022/1708 - 29 June 2023

Important Customer Notice: Update

The supplier Ivory and Ledoux Ltd has informed us that the supply issue with its canned food is ongoing.

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Field Safety Notice Reflex Table Top Sweetener Tablet (ICN 1889)

Ref: 2022/1889 - 23 November 2022

Important Customer Notice: Field Safety Notice

The supplier Nutshell Portions has provided a field safety notice withdrawing one batch of the reflex sweetener tablet.

Find out more

Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads