Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 27 August 2025

Important Customer Notice Status New Type Product Update

An important update about NHS Supply Chain's winter planning.

Find out more

Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 6 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

Find out more

Supply Issues ICU Medical International Ltd Blood Gas Syringes (ICN 2722)

Ref: 2024/2722 - 11 June 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

Find out more

Field Safety Notice ICU Medical CADD™ Medication Cassette Reservoirs (ICN 3077)

Ref: 2025/3077 - 2 September 2025

Important Customer Notice Status New Type Product Recall

ICU Medical has issued a Field Safety Notice regarding a potential issue with specific models and Lots of 50ml and 100ml CADD Medication Cassette Reservoirs.

Find out more

Contract Update NRS Healthcare Aids for Daily Living Full Product Range (ICN 3052)

Ref: 2025/3052 - 2 September 2025

Important Customer Notice Status Update Type Contractual Change

The supply issue with products on the Aids for Daily Living framework following a contractual change with NRS Healthcare (Nottingham Rehab Limited) is continuing.

Find out more

Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Stapling Product FTX057 (ICN 3053)

Ref: 2025/3053 - 2 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Laparoscopic Stapler products from Johnson & Johnson Medical Ltd is continuing.

Find out more

Supply Issues Becton Dickinson UK Ltd Blood Collection Sets KFK366 (ICN 2913)

Ref: 2025/2913 - 2 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Collection Sets from Becton Dickinson UK Ltd is continuing.

Find out more

Supply Issues Johnson & Johnson Medical Ltd Clip Applier FFL104 (ICN 3046)

Ref: 2025/3046 - 2 September 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Clip Applier products from Johnson & Johnson Medical Ltd is now resolved.

Find out more

Supply Issues ICU Medical International Limited (formerly Smiths Medical) Bivona® Neonatal Paediatric and Adult Tracheostomy Tubes (ICN 2830)

Ref: 2025/2830 - 1 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Bivona® Neonatal, Paediatric and Adult Tracheostomy Tubes products from ICU Medical International Ltd is continuing.

Find out more

Supply Issues ICU Medical International Limited Patient Temperature Management Products FFF257 (ICN 3002)

Ref: 2025/3002 - 1 September 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with the Blood and Fluid warming Sets from ICU Medical International is now resolved.

Find out more

Supply Issues Rocket Medical Drainage Systems FET1544 (ICN 3034)

Ref: 2025/3034 - 1 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Drainage Catheter System products from Rocket Medical has improved.

Find out more

Supply Issues ICU Medical NRFit Syringe FWC719 (ICN 2976)

Ref: 2025/2976 - 29 August 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with NRFit Syringes from ICU Medical International Limited is now resolved.

Find out more

Supply Issues Becton Dickinson Blood Collection Needles KFK216 and KFK351 (ICN 3017)

Ref: 2025/3017 - 29 August 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Blood Collection Needles from Becton Dickinson UK Ltd is now resolved.

Find out more

Field Safety Notice Mediplus Silicone 2 Way Foley (Open Tip) Catheter Kit 18FR FUS85043 (ICN 3072)

Ref: 2025/3072 - 29 August 2025

Important Customer Notice Status New Type Product Recall

Mediplus has issued a Field Safety Notice regarding specific Lot numbers of their 5775 Silicone 2 Way Foley (open tip) Catheter Kit, 18Fr. 10cc, Standard, 42cm - FUS85043 due to a labelling error.

Find out more

Supply Issues ICU Medical International Limited Percutaneous Sets (ICN 2796)

Ref: 2025/2796 - 28 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Percutaneous Sets from ICU Medical International Limited is continuing.

Find out more

Product Update Globus (Shetland) Limited Surgical Gloves Callisto, Syntis, and Syntis PX (ICN 3075)

Ref: 2025/3075 - 28 August 2025

Important Customer Notice Status Product Update Type Delisting

The supplier Globus (Shetland) Limited has informed us of a discontinuation with its Surgical Gloves Ranges; Callisto, Syntis, and Syntis PX.

Find out more

Supply Issues Intersurgical Ltd Monitoring Line and Oxygen Facemask Products (ICN 2975)

Ref: 2025/2975 - 28 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Oxygen Facemask, Nasal Cannula and Monitoring Line products from Intersurgical Ltd has improved.

Find out more

Product Update Zebra Technologies Europe Ltd Firmware Upgrade Recyclable Wristband Cartridges (ICN 3061)

Ref: 2025/3061 - 27 August 2025

Important Customer Notice Status New Type Supplier Update

Zebra Technologies Europe Ltd have issued a letter regarding a growing concern over the new Recyclable Wristband Cartridges used with their ZD510-HC printers.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads