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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 31 October 2025

Important Customer Notice Status Update Type Product Update

We continue to engage with suppliers to implement our robust plans to support winter preparedness.

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Supply Issues KCI Medical Ltd Fluid Warming Products FSB658, FSB934, FVR85003 and FFF430 (ICN 3065)

Ref: 2025/3065 - 20 October 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is now resolved.

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Supply Issues Gama Healthcare Ltd Skin Disinfectant Licensed Medicines DMK004 (ICN 3124)

Ref: 2025/3124 - 6 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Skin Disinfectant Licensed Medicines from Gama Healthcare Ltd is continuing.

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Product Update Multiple Suppliers NRFit™ Connectors (ICN 890)

Ref: 2019/890 - 6 November 2025

Important Customer Notice Status Update Type Product Update

We would like to update you with all the available products within NRFit™ range.

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Supply Issues Rocket Medical Chest and Abdominal Needle Drain Set FSW486 (ICN 3144)

Ref: 2025/3144 - 6 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Rocket Medical has informed us of a supply issue with its Chest and Abdominal Needle Drain Set.

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Supply Issues Medtronic Ltd Surgical Sutures FVO005 (ICN 2865)

Ref: 2025/2865 - 6 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Sutures from Medtronic Ltd has improved.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 6 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Zoll Medical UK Ltd Defibrillation Pads (ICN 2947)

Ref: 2025/2947 - 6 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Defibrillation Pads from Zoll Medical UK Ltd is continuing.

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Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 6 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Blood Collection Needle Safety KFK351 (ICN 3142)

Ref: 2025/3142 - 6 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd has informed us of a supply issue with its Blood Collection Needle Safety products.

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Supply Issues Medtronic Limited Surgical Stapling FGS274 and FGS281 (ICN 3141)

Ref: 2025/3141 - 5 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Medtronic Limited has informed us of a supply issue with its Surgical Stapling products.

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Supply Issues Johnson & Johnson Medical Ltd Needle Veress Instruments FGE3233 (ICN 3010)

Ref: 2025/3010 - 5 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needle Veress Instruments from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Vygon UK Ltd Triple Lumen Dialysis Central Venous Catheter FSY036 (ICN 3115)

Ref: 2025/3115 - 5 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Triple Lumen Dialysis Central Venous Catheter products from Vygon UK Ltd is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Trocars FGE3291 (ICN 3126)

Ref: 2025/3126 - 5 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Trocars from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues ICU Medical Administration Set for Plum A plus Infusion Pump FSB2319 (ICN 3140)

Ref: 2025/3140 - 5 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier ICU Medical has informed us of a supply issue with its Administration Sets.

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Product Update Johnson & Johnson Orthopaedic Instruments (ICN 3129)

Ref: 2025/3129 - 4 November 2025

Important Customer Notice Status New Type Delisting

The supplier Johnson & Johnson has informed us of a discontinuation of instruments from the TOS3 transacted catalogue.

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Supply Issues Energizer Trading Ltd Hearing Aid Battery GHD85530 (ICN 3096)

Ref: 2025/3096 - 4 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Hearing Aid Battery from Energizer Trading Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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