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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 May 2026

Important Customer Notice Status Update Type Supply Disruption

Temporary switch required on Zimmer Biomet High Fatigue G.

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Field Safety Procedure Packs ChloraPrep 2% 1ml and ChloraPrep Frepp 2% 1.5ml Applicators (ICN 3359)

Ref: 2026/3359 - 17 June 2026

Important Customer Notice Status New Type Product Recall

B Braun, Kimal and Rocialle have issued Field Safety Notice’s regarding BD ChloraPrep 2% 1mL and ChloraPrep Frepp 2% 1.5mL Applicators contained within their procedure packs

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135 and FGS147 (ICN 3110)

Ref: 2025/3110 - 17 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues ICU Medical eDirect Products (ICN 3364)

Ref: 2026/3364 - 17 June 2026

Important Customer Notice Status Update Type Supply Disruption

ICU Medical have issued an update regarding service levels and remediation plan.

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Field Safety Notice Boston Scientific FARADRIVE™ Steerable Sheath Updated Instructions for Use (ICN 3370)

Ref: 2026/3370 - 17 June 2026

Important Customer Notice Status New Type Product Alert

Boston Scientific has issued a Field Safety Notice regarding the FARADRIVE™ Steerable Sheath, highlighting a very low risk of air embolism (0.0134%) linked in some cases to damage of the haemostatic valve from incorrect dilator insertion during preparation.

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Contract Update Spectrum X Direct Ltd Hand Hygiene Products (ICN 3269)

Ref: 2026/3269 - 17 June 2026

Important Customer Notice Status Update Type Contractual Change

The contract update with Spectrum X Direct Ltd is continuing.

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Supply Issues Becton Dickinson UK Ltd Administration set Alaris GP Volumetric Pump FKA321 (ICN 3369)

Ref: 2026/3369 - 17 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with its administration set alaris GP volumetric pump.

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Supply Issues GBUK Warehouse Closure for Annual Stock Take eDirect Products (ICN 3365)

Ref: 2026/3365 - 17 June 2026

Important Customer Notice Status New Type Supplier Update

The supplier GS Medical Ltd who are part of the GBUK Group have advised that they will also be part of the annual stock take and warehouse software update.

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Supply Issues Codan Ltd Needlefree Connection Systems FSW288 (ICN 3368)

Ref: 2026/3368 - 16 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Codan Ltd has informed us of a supply issue with its needlefree transfer spike products.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Extension Sets FKA848 (ICN 3367)

Ref: 2026/3367 - 15 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with one of its extension sets.

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Supply Issues Multiple Suppliers Swabs, Cotton Wool and Bandages (ICN 3307)

Ref: 2026/3307 - 15 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with swabs, cotton wool and bandages from multiple suppliers is continuing.

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Supply Issues Vygon UK Ltd Safety Needle Blunt Fill Drawing Up with Filter FTR1923 (ICN 3363)

Ref: 2026/3363 - 15 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon has informed us of a supply issue with its safety needles.

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Supply Issues Vernacare International Limited Vaginal Speculums FCC85803, FCC85804 and FCC85805 (ICN 3258)

Ref: 2026/3258 - 15 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with vaginal speculums from Vernacare International Limited is continuing.

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Product Update Ontex UK Ltd Shaped Pads (ICN 3336)

Ref: 2026/3336 - 15 June 2026

Important Customer Notice Status Update Type Product Update

We can confirm that the correct pricing has been updated on our catalogue across the following product codes.

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Supply Issues Richardson Healthcare Ltd Single Use Tourniquet Adult Pull Through FWJ062 (ICN 3293)

Ref: 2026/3293 - 15 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with single use tourniquet adult pull through from Richardson Healthcare Ltd is now resolved.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 15 June 2026

Important Customer Notice Status Resolved Type Supplier Update

All Stryker products are now available to order through your preferred delivery route.

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    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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