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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

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Field Safety Notice Olympus HF Cable Thermal Event During Procedure (ICN 3524)

Ref: 2026/3524 - 12 November 2026

Important Customer Notice Status New Type Product Alert

Olympus has issued Field Safety Notice FY26-018-F reusable cables after receiving a complaint involving a thermal event with HF cable WA00014A that caused a minor burn.

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Contract Update Hand Hygiene and Associated Products (ICN 3479)

Ref: 2026/3479 - 12 November 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change on a full range of hand sanitiser and handwash is continuing.

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Supply Issues 2SAN Examination Gloves FTE86407, FTE86408, FTE86406 and FTE86409 (ICN 3468)

Ref: 2026/3468 - 12 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with examination gloves from supplier 2San is continuing.

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Contract Update Temporary Ordering Closure Edwards Lifesciences Transition to Becton Dickinson UK Ltd (ICN 3514)

Ref: 2026/3514 - 12 November 2026

Important Customer Notice Status Resolved Type Product Update

The temporary ordering closure from Edwards Lifesciences has now ended.

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Supply Issues PTP Healthcare Non-Woven Bed Sheet VCS002 (ICN 3497)

Ref: 2026/3497 - 11 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Non-Woven Bed Sheets from PTP Healthcare is continuing.

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Product Update STERIS Solutions NEUTRA-FLUSH®+ Bedside Kits FAL13607, FAL13608, FAL14134 and FYY85167 (ICN 3531)

Ref: 2026/3531 - 11 November 2026

Important Customer Notice Status Update Type Delisting

The discontinuation of NEUTRA-FLUSH®+ bedside kits from STERIS Solutions is continuing.

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Field Safety Notice Philips Lumify Diagnostic Ultrasound System (ICN 3499)

Ref: 2026/3499 - 10 November 2026

Important Customer Notice Status Update Type Product Alert

Phillips has issued an update providing further information on the impacts and subsequent user instructions regarding the Lumify Ultrasound System.

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Supply Issues PDI (EMEA) Disinfectant Wipes VJT516 (ICN 3418)

Ref: 2026/3418 - 10 November 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with disinfectant wipes from PDI (EMEA) is now resolved.

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Supply Issues Richardson Healthcare Ltd National Procedure Packs EVH011 (ICN 3442)

Ref: 2026/3442 - 10 November 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with national procedure pack from Richardson Healthcare Ltd is now resolved.

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Supply Issues Proact Medical Ltd Multiple Products Across Various Frameworks (ICN 3330)

Ref: 2026/3330 - 10 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across various frameworks from Proact Medical has improved.

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Supply Issues Cardinal Health UK Ltd Anti-Embolism Stockings EGD033 and EGD036 (ICN 3441)

Ref: 2026/3441 - 9 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with anti-embolism stocking products from Cardinal Health UK has improved.

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Supply Issues KCI Medical Limited Barrier Film Products ELY038 (ICN 3483)

Ref: 2026/3483 - 9 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with barrier films from KCI Medical Limited has improved.

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Supply Issues Vygon UK Ltd Stopcock with Extension Line FVK045 (ICN 3508)

Ref: 2026/3508 - 9 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier Vygon Uk Ltd has informed us that the supply issue with its Stopcock with extension line is continuing.

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Supply Issues Vernacare International Limited Wipe Alcohol Based ECA424 (ICN 3504)

Ref: 2026/3504 - 9 November 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with alcohol-based wipes from Vernacare International is now resolved.

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Supply Issues Vygon UK Ltd Needlefree Extension Set FNY85015 (ICN 3539)

Ref: 2026/3539 - 9 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier Vygon Uk Ltd has informed us that the supply issue with its needlefree extension set is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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