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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues Personal Protective Equipment (PPE) Increased Demand Update (ICN 2790)

Ref: 2025 / 2790 - 24 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Personal Protective Equipment (PPE) is now resolved.

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Product Update GOJO Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Ref: 2024/2523 - 16 April 2025

Important Customer Notice Status Resolved Type Product Update

All products have been removed from demand management.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes FWC426 (ICN 2722)

Ref: 2024/2722 - 15 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 11 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

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Supply Issues Ecolab Ltd Stock Skin Disinfectant Licensed Medicines MRB387 (ICN 2858)

Ref: 2025/2858 - 10 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Skin Disinfectant Licensed Medicines from Ecolab Ltd is now resolved.

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Supply Issues Typhoo Tea Ltd Tea Bags ACT307 (ICN 2846)

Ref: 2025/2846 - 24 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with tea bags from Typhoo Tea Ltd is continuing.

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Supply Issue Medtronic Ltd Hysteroscope FTX039 (ICN 2647)

Ref: 2024/2647 - 24 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Hysteroscope from Medtronic is now resolved.

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Supply Issues Vygon UK Ltd Multi Lumen Central Venous Catheter Products FSU129 (ICN 2695)

Ref: 2024/2695 - 24 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Multi Lumen Central Venous Catheter Products from Vygon UK Ltd is now resolved.

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Supply Issues Personal Protective Equipment (PPE) Increased Demand Update (ICN 2790)

Ref: 2025 / 2790 - 24 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Personal Protective Equipment (PPE) is now resolved.

Find out more

Supply Issues Medline Industries Ltd Water Sterile and Nebuliser Accessories (ICN 2879)

Ref: 2025/2879 - 24 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Water Sterile and Nebuliser Accessories from Medline Industries has improved.

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Supply Issues Integra Neurosciences Specialist Wound Care Products (ICN 2873)

Ref: 2025/2873 - 24 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Specialist Wound Care products from Integra Neurosciences is continuing.

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Supply Issues Richardson Healthcare Ltd Procedure Pack Products EVX447 (ICN 2878)

Ref: 2025/2878 - 23 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with the Procedure Pack Products from Richardson Healthcare Ltd is now resolved.

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Supply Issues Urgo Bandage Compression EBA060 (ICN 2902)

Ref: 2025/2902 - 23 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with the Bandage Compression from Urgo is now resolved.

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Supply Issues Becton Dickinson UK Ltd Administration Set Alaris GP Volumetric Pump Products FKA877, FKA869 and FKA887 (ICN 2864)

Ref: 2025/2864 - 23 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Administration Set Alaris GP Volumetric Pump products from Becton Dickinson UK Ltd is continuing.

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Supply Issues PFM Medical Safety Vascular Access Needles (ICN 2910)

Ref: 2025/2910 - 23 April 2025

Important Customer Notice Status New Type Supply Disruption

The supplier PFM Medical has informed us of a supply issue with its Safety Vascular Access Needles.

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Supply Issues ICU UK Medical Ltd Needlefree Connection Systems FSB2567, FSB2566, FSB2568 and FSB2569 (ICN 2880)

Ref: 2025/2880 - 23 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needlefree Connection Systems from ICU UK Medical Ltd has improved.

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Field Safety Notice Intersurgical Ltd Various Uniflow Coaxial Breathing Systems Risk of Disconnection (ICN 2824)

Ref: 2025/2824 - 23 April 2025

Important Customer Notice Status Update Type Product Recall

Intersurgical Ltd has issued a Field Safety Notice following reports of the extendable expiratory gas tubing disconnecting from the T- piece, due to insecure connection of the two main parts.

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Supply Issues Vygon UK Ltd Central Venous Catheter Pack FSQ1910 (ICN 2874)

Ref: 2025/2874 - 22 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with the Central Venous Catheter Pack from Vygon UK is now resolved.

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Supply Issues Cardiac Services UK Ltd Defibrillation Pad FDJ8213 (ICN 2909)

Ref: 2025/2909 - 22 April 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Cardiac Services UK Ltd has informed us of a supply issue with its Defibrillation Pad.

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Product Update Nationally Contracted Products (NCP) Medical Pulp (ICN 2908)

Ref: 2025/2908 - 22 April 2025

Important Customer Notice Status New Type Product Update

The NCP Medical Pulp has been re-procured and goes live on 2 June 2025.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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