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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Danone Nutricia Ltd (Medical) Oral Nutritional Supplement ABX075 (ICN 3193)

Ref: 2025/3193 - 4 February 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Oral Nutritional Supplements from Danone Nutricia Ltd (Medical) is now resolved.

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Supply Issues B Braun Medical Ltd Introcan Safety 3 IV Cannula 22G FSP2619 (ICN 3225)

Ref: 2026/3225 - 4 February 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Introcan Safety 3 IV Cannula products from B Braun Medical Ltd is continuing.

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Field Safety Notice Becton Dickinson Hickman™/ Broviac™ Central Venous Catheters (ICN 3228)

Ref: 2026/3228 - 4 February 2026

Important Customer Notice Status New Type Product Recall

Becton Dickinson has issued a Field Safety Notice PI-26-06013 to remove specific lots of Hickman™/ Broviac™ Central Venous Catheters following internal inspection discovered possible damage present on the outer tray.

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Supply Issues Vygon UK Ltd Catheter Placement Pack FSU85000 (ICN 3172)

Ref: 2025/3172 - 2 February 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Catheter Placement Pack from Vygon UK Ltd is now resolved.

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Supply Issues Danone Nutricia Ltd (Medical) Infant Drink ABT740 (ICN 3237)

Ref: 2026/3237 - 30 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Infant Drinks from Danone Nutricia Ltd is continuing.

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Supply Issues Baxter Healthcare Limited Bladder Irrigation Set FTK550 (ICN 3249)

Ref: 2026/3249 - 30 January 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Baxter Healthcare Limited has informed us of a supply issue with its Bladder Irrigation Set.

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Field Safety Notice Cardinal Healthcare Chest Drainage Units and Accessories Updated Instructions for Use (ICN 3211)

Ref: 2026/3211 - 30 January 2026

Important Customer Notice Status Update Type Product Alert

Please note the completed Customer Acknowledgement Form should be returned to: UKQRA@cardinalhealth.com not as previously informed to Cardinal Health’s Representative.

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Supply Issues Nissha Medical Technologies Ltd Ultrasound Gel FDK1442 (ICN 3246)

Ref: 2026/3246 - 30 January 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Nissha Medical Technologies Ltd has informed us of a supply issue with its Ultrasound Gel.

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Field Safety Notice Poly Medicure Fannin Double Chambered Blood Sets (ICN 3217)

Ref: 2026/3217 - 29 January 2026

Important Customer Notice Status New Type Product Recall

Poly Medicure has issued Field Safety Notice LET/QA/2026/007  following customer feedback reporting leakage of the Fannin Double Chambered Blood Set during use.

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Supply Issues Vygon UK Limited Drapes (including Banded Bags and Bonnets) (ICN 3203)

Ref: 2026/3203 - 29 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Drapes including Banded Bags and Bonnets from Vygon UK has improved.

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Field Safety Notice Becton Dickinson Alaris™ VP Infusion Sets (ICN 3235)

Ref: 2026/3235 - 29 January 2026

Important Customer Notice Status Update Type Product Recall

A supply disruption ICN related to this issue has been published please refer to ICN 3244.

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Supply Issues B Braun Hand Hygiene Products MRB255 (ICN 2979)

Ref: 2025/2979 - 29 January 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Hand Hygiene products from B Braun is now resolved.

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Product Update Multiple Suppliers Flowable Haemostats Products (ICN 3245)

Ref: 2026/3245 - 29 January 2026

Important Customer Notice Status New Type Delisting

We have been made aware that a small number of products that we supply are classified as ‘cold chain medicinal’ and as such, require a specific extension to our existing Wholesale Dealer’s Authorisation (WDA).

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Supply Issues Mediq Healthcare UK Ltd Intravenous Accessories FVD029 (ICN 3243)

Ref: 2026/3243 - 29 January 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Mediq Healthcare UK Ltd has informed us of a supply issue with its Intravenous Accessories.

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Supply Issues Microvention PHIL Liquid Embolic Products (ICN 2272)

Ref: 2023/2272 - 29 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with PHIL Liquid Embolic products from Microvention is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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