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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Hunts Food Group Ltd Cereal Breakfast Products AEB85002 and ADF85000 (ICN 3185)

Ref: 2025/3185 - 13 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with cereal breakfast products from Hunts Food Group Ltd is continuing.

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Field Safety Notice Poly Medicure Fannin IV Fluid Infusion Set FSB2116 (ICN 3333)

Ref: 2026/3333 - 13 May 2026

Important Customer Notice Status New Type Product Recall

Poly Medicure has issued a Field Safety Notice following reports of leakage of the Fannin IV Fluid Infusion Set during use. The leakage was observed at the junction between the Back Check Valve (BCV) and stopcock of the extension line.

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Supply Issues Becton Dickinson UK Ltd Safety Blood Collection Set KFK349 (ICN 3315)

Ref: 2026/3315 - 12 May 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with safety blood collection sets from Becton Dickinson UK Ltd is now resolved.

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Contract Update Energy Devices (ICN 3324)

Ref: 2026/3324 - 12 May 2026

Important Customer Notice Status Update Type Contractual Change

The supply issue with energy devices within our Minimally Invasive Surgery framework due to a contractual change is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135, FGS147, FGS124 and FGS126 (ICN 3110)

Ref: 2025/3110 - 12 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Surgical Stapling Products (ICN 3023)

Ref: 2025/3023 - 12 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical stapling products from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues GBUK Healthcare Blood Collection Set KFK1274 (ICN 3275)

Ref: 2026/3275 - 11 May 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with blood collection sets from GBUK Healthcare is now resolved.

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Supply Issues Spentex BCA Ltd Supplier Closure Short Term Impact to eDirect Products (ICN 3332)

Ref: 2026/3332 - 7 May 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Spentex BCA Ltd has informed us they will be closed due to fixture upgrades and unable to receive or process orders from 10 July to 17 July 2026 inclusive.

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Product Update Multiple Suppliers Patient Dry Wipes (ICN 3298)

Ref: 2026/3298 - 7 May 2026

Important Customer Notice Status Update Type Delisting

From 1 June 2026, we will move to supplying non-maceratable, plastic-free dry wipes made from 100% viscose, in addition to our incumbent airlaid maceratable dry wipes.

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Supply Issues Fannin UK Ltd Vacsax Suction Liners (ICN 3331)

Ref: 2026/3331 - 7 May 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Fannin UK Ltd has informed us of a supply issue with its Vacsax suction liners.

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Field Safety Notice Teleflex Arrow Haemodialysis Catheters Multiple Products (ICN 3314)

Ref: 2026/3314 - 7 May 2026

Important Customer Notice Status New Type Product Recall

Teleflex Arrow has issued a precautionary Field Safety Notice EIF-000605, recalling a number of Arrow Haemodialysis Kits and Sets.

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Field Safety Notice Philips Circuit Selection on Trilogy Evo, Trilogy Evo O2, Trilogy Evo Universal and Trilogy EV300 Platform User Interface (ICN 3012)

Ref: 2025/3012 - 7 May 2026

Important Customer Notice Status Update Type Product Alert

Philips Respironics has issued a second revision (B) to their Field Safety Notice FSN 2026-CC-SRC-002.

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Supply Issues Owen Mumford Ltd Warehouse Closure Annual Stock Take eDirect Products (ICN 3288)

Ref: 2026/3288 - 7 May 2026

Important Customer Notice Status Resolved Type Supplier Update

The supplier Owen Mumford has informed us their annual stock take is now complete.

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Supply Issues Hillersden Ltd T/A The Orthodontic Company Supplier Closure Short Term Impact to eDirect Products (ICN 3316)

Ref: 2026/3316 - 7 May 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supplier Hillersden Ltd T/A The Orthodontic Company is now open as normal and lead times have had the two extra days removed.

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Supply Issues Forma-Care (UK) Ltd Belted Pad CFP85091 (ICN 3274)

Ref: 2026/3274 - 7 May 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with belted pad products from Forma-Care (UK) Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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