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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Becton Dickinson UK Ltd Blood Sets FKA011 and FKA324 (ICN 2432)

Ref: 2024/2432 - 10 April 2024

Important Customer Notice: Resolved

The supply issue with Blood Sets from Becton Dickinson UK Ltd now resolved.

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Delisting Macdonald and Taylor Healthcare Ltd Bed Bath Wipe and Shower Cap Products (ICN 2397)

Ref: 2024/2397 - 10 April 2024

Important Customer Notice: Resolved

The discontinuation with Bed Bath Wipe and Shower Cap products from Macdonald and Taylor Healthcare Ltd is now resolved.

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Supply Issues Ontex Healthcare Ltd Fixation and Pull Up Pant Products (ICN 2467)

Ref: 2024/2467 - 10 April 2024

Important Customer Notice: Update

The supply issue with Fixation and Pull Up Pant products from Ontex Healthcare Ltd is continuing.

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Field Safety Notice Philips Trilogy Evo, Evo O2, EV300 Loss of Power Alarm (ICN 2493)

Ref: 2024/2493 - 9 April 2024

Important Customer Notice: Field Safety Notice

Philips Respironics has become aware of a potential safety issue with Trilogy Evo, Trilogy Evo O2, and Trilogy EV300 devices where the ventilator can issue a Battery Depleted or Loss of Power alarm while sufficient power is still available.

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Field Safety Notice Crest Medical Blue Dot Irrigation Fluid 0.9% Sodium Chloride Solution Pod 20ml MRB1140 (ICN 2476)

Ref: 2024/2476 - 9 April 2024

Important Customer Notice: Update

The MHRA has issued Devise Safety Information (DSI) relating to Legency Remedies Private Ltd Field Safety Notice (FSN) Product Recall for sodium chloride 0.9% w/v solutions for irrigation, inhalation and eye wash.

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Supply Issues Bard Integration with Becton Dickinson Multiple Products (ICN 1684)

Ref: 2022/1684 - 9 April 2024

Important Customer Notice: Update

The supply issue of multiple products from Becton Dickinson is continuing.

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Supply Issues Coloplast Limited Catheter and Urine Bag Products (ICN 1885)

Ref: 2022/1885 - 9 April 2024

Important Customer Notice: Update

The supply issue with Catheter and Urine Bag products from Coloplast Limited is continuing.

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Supply Issues Getinge Maquet Structural Heart Products FKD602 (ICN 1943)

Ref: 2022/1943 - 9 April 2024

Important Customer Notice: Update

The supply issue with Structural Heart products from Getinge Maquet has improved.

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Field Safety Notice 3M Tegaderm™ CHG Chlorhexidine Gluconate IV Securement Dressing ELW294 (ICN 2492)

Ref: 2024/2492 - 8 April 2024

Important Customer Notice: Field Safety Notice

The supplier 3M has made us aware that specific lots of 3M™ Tegaderm™ CHG Chlorhexidine Gluconate IV Securement Dressing (MPC 1657R) have an incorrect dressing dimension on the primary carton.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 8 April 2024

Important Customer Notice: Update

The supply issue with Surgical Suture products from Johnson & Johnson is continuing.

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Supply Issues Clinimed Ltd Dispensers and Accessories GCF275 (ICN 2139)

Ref: 2023/2139 - 8 April 2024

Important Customer Notice: Resolved

The supply issue with Dispensers and Accessories from Clinimed Ltd is resolved.

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Supply Issues KCI Medical Limited Coban 2 Bandages (ICN 2392)

Ref: 2024/2392 - 5 April 2024

Important Customer Notice: Update

The supply issue with Dressing and Wound Care products from KCI Medical Limited is continuing.

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Supply Issues Smiths Medical International Ltd Luer Epidural Products FSR097, FSR098, FYP010 and FYP021 (ICN 2342)

Ref: 2023/2342 - 5 April 2024

Important Customer Notice: Update

The supply issue with Luer Epidural products from Smiths Medical International Ltd is improving.

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Supply Issues Becton Dickinson UK Ltd Hypodermic Syringe Products FWC121 (ICN 2468)

Ref: 2024/2468 - 5 April 2024

Important Customer Notice: Update

The supplier issue with Hypodermic Syringe products from Becton Dickinson UK Ltd is continuing.

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Delisting Honeywell FFP3 Masks SuperOne RFFPIIIU0123 (ICN 2310)

Ref: 2023/2310 - 5 April 2024

Important Customer Notice: Resolved

The discontinuation of FFP3 Masks from Honeywell is now resolved.

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Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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