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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues PDI Limited Detergent Wipes Products VJT522 (ICN 2243)

Ref: 2023/2243 - 22 September 2023

Important Customer Notice: Resolved

The supplier PDI Limited has informed us that this supply issue is now resolved.

Find out more

Supply Issues Avanos Medical UK Limited Feeding Tubes FWM2112 and FWM2337 (ICN 1926)

Ref: 2022/1926 - 22 September 2023

Important Customer Notice: Resolved

The supplier Avanos Medical UK Ltd has informed us that this supply issue is now resolved.

Find out more

Supply Issues GBUK Enteral Syringes and Feeding Tubes (ICN 1870)

Ref: 2022/1870 - 21 September 2023

Important Customer Notice: Update

The supplier GBUK Enteral has informed us that the supply issue with its Syringes and Feeding Tubes is ongoing.

Find out more

Supply Issues Medicina Limited Syringes and Tubes Multiple Products (ICN 1864)

Ref: 2022/1864 - 21 September 2023

Important Customer Notice: Update

The supplier Medicina UK Ltd has informed us that the supply issue with its Enteral Syringes and Feeding Tubes is ongoing.

Find out more

Supply Issues Nutricia (Danone) Adult ONS and Enteral Tube Feeds Multiple Products (ICN 1812)

Ref: 2022/1812 - 21 September 2023

Important Customer Notice: Resolved

The supplier Danone Nutricia Ltd (Medical) has informed us that this supply issue is now resolved.

Find out more

Supply Issues Vernacare Limited Foam Wash Products MRB1273 (ICN 2108)

Ref: 2023/2108 - 20 September 2023

Important Customer Notice: Update

The supplier Vernacare Limited has informed us that the supply issue with their Foam Wash is ongoing.

Find out more

Delisting 3M Bair Hugger Blanket Patient Warming Products (ICN 2245)

Ref: 2023/2245 - 20 September 2023

Important Customer Notice: Update

The supplier 3M Bair Hugger has informed us of a discontinuation of six existing lines on their Blanket Patient Warming Products due to a Unit of Issue change is ongoing.

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Supply Issues Multiple Suppliers Intra Uterine Device Products (ICN 2186)

Ref: 2023/2186 - 19 September 2023

Important Customer Notice: Update

Multiple suppliers have informed us that the supply issue with their Intra Uterine Device (IUD) products is ongoing.

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Supply Issues Vygon UK Ltd Quin Lumen Central Venous Catheter Pack FSU144 (ICN 2178)

Ref: 2023/2178 - 19 September 2023

Important Customer Notice: Update

The supplier Vygon UK Ltd has informed us that the supply issue with its Quin Lumen Central Venous Catheter Pack is ongoing.

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Contractual Issue Vaginal Speculum Cusco (ICN 2260)

Ref: 2023/2260 - 19 September 2023

Important Customer Notice: Resolved

We have been informed of a contractual change on Vaginal Speculum Cusco has now been resolved.

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Supply Issues PFM Medical UK Limited PICC Line FSQ2263 (ICN 2222)

Ref: 2023/2222 - 19 September 2023

Important Customer Notice: Resolved

The supplier PFM Medical UK Limited has informed us that this supply issue is now resolved.

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Supply Issues Farla Medical Healthcare Limited Multiple Products (ICN 2209)

Ref: 2023/2209 - 19 September 2023

Important Customer Notice: Update

The supplier Farla Healthcare Limited has informed us that the supply issue with multiple products is ongoing.

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Supply Issues Stryker UK Ltd Defibrillation Device Battery FDJ8195, FDJ8194 and FDK1192 (ICN 2161)

Ref: 2023/2161 - 19 September 2023

Important Customer Notice: Update

The supplier Stryker UK Ltd has informed us that the supply issue with its FDJ8195 (Defibrillation Device Battery, Non-Returnable Physio Control Lifepak 1000 Non-Rechargeable Limno 2 Battery Replacement Kit is ongoing.

Find out more

Supply Issues BSN Medical Ltd Skin Traction Kit and Casting Tapes ESC051 and EAF585 (ICN 2281)

Ref: 2023/2281 - 18 September 2023

Important Customer Notice: Supply Issues

The supplier BSN Medical has informed us of a supply issue with their Skin Traction Kit and Casting Tape products.

Find out more

Product Update GBUK Healthcare IT Migration (ICN 2274)

Ref: 2023/2274 - 18 September 2023

Important Customer Notice: Product Update

GBUK Healthcare has informed us of an ordering and shipping suspension, this is to enable them to complete an IT Migration.

Find out more

Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads