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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Field Safety Notice Nova Biomedical StatStrip® Ketone Test Strips (ICN 3500)

Ref: 2026/3500 - 14 October 2026

Important Customer Notice Status Update Type Product Recall

The Medicines and Healthcare products Regulatory Agency (MHRA) has issued Device Safety Information (DSI/2026/013) regarding Nova Biomedical StatStrip ketone test strips.

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Supply Issues Nova Biomedical StatStrip® Ketone Test Strips (ICN 3503)

Ref: 2026/3503 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

The DHSC has issued a National Patient Safety Alert, NatPSA/2026/007/NSDR, regarding the supply disruption for Nova Biomedical StatStrip® blood ketone test strips.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

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Product Update Boston Scientific ImagerIITM Angiographic Catheter Discontinuation Notification (ICN 3477)

Ref: 2026/3477 - 13 October 2026

Important Customer Notice Status New Type Delisting

The supplier Boston Scientific has informed us of a discontinuation with its Imager IITM angiographic catheters.

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Supply Issues Flexicare Medical Ltd Peak Flow Meter Mouthpiece FDD467 (ICN 3112)

Ref: 2025/3112 - 13 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with respiratory solutions from Flexicare Medical has improved.

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Supply Issues Aymes Nutritional Supplements ABX978 and ABX979 (ICN 3358)

Ref: 2026/3358 - 13 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with nutritional supplements from Aymes is now resolved.

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Supply Issues Proact Medical Ltd Multiple Products Across Various Frameworks (ICN 3330)

Ref: 2026/3330 - 13 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across various frameworks from Proact Medical is continuing.

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Supply Issues Vygon UK Ltd Filter Endotoxin FTC225 (ICN 3408)

Ref: 2026/3408 - 13 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with filter endotoxin from Vygon UK is continuing.

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Supply Issues Roche Diagnostics Limited Point of Care Cardiac Marker Tests Strips HHH1133, HFL1592 and HFL1588 (ICN 3386)

Ref: 2026/3386 - 13 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with point of care cardiac marker test strip products from Roche Diagnostics Limited is now resolved.

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Supply Issues Eurosurgical Ltd Amniocentesis Needle FPH85065 (ICN 3475)

Ref: 2026/3475 - 13 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with amniocentesis needle from Eurosurgical Ltd is continuing.

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Supply Issues Boston Scientific Ltd Cryoablation Needles (ICN 3378)

Ref: 2026/3378 - 12 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with cryoablation needle range Boston Scientific Ltd is continuing.

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Product Update Medicare Colgate Vaginal Speculums FPH85101, FPH85102, FPH85103, FPH85104 and FPH85105 (ICN 3501)

Ref: 2026/3501 - 12 October 2026

Important Customer Notice Status New Type Delisting

The supplier Medicare Colgate has informed us of a discontinuation with its vaginal speculums.

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Supply Issues Hunts Food Group Ltd Cold Beverages Water Natural Still AAC85005 (ICN 3400)

Ref: 2026/3400 - 12 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with cold beverages from Hunts Food Group is now resolved.

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Field Safety Notice Philips Lumify Diagnostic Ultrasound System (ICN 3499)

Ref: 2026/3499 - 9 October 2026

Important Customer Notice Status New Type Product Alert

Philips has issued a Field Safety Notice due to becoming aware of an issue that potentially impacts the Lumify Ultrasound System functionality at the point of use in clinical care.

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Supply Issues Multiple Suppliers Perfusion Cannulas (ICN 3338)

Ref: 2026/3338 - 9 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with perfusion cannulas from multiple suppliers is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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