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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues ICU Medical International Ltd Endotracheal Tubes with Murphy Eye Products (ICN 3066)

Ref: 2025/3066 - 20 August 2025

Important Customer Notice Status New Type Supply Disruption

The supplier ICU Medical International Limited has informed us of a supply issue with its Endotracheal Tubes with Murphy Eye products.

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Supply Issues P Mulrines and Sons Cold Beverages (ICN 2917)

Ref: 2025/2917 - 20 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Cold Beverages from P Mulrines and Sons is continuing.

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Field Safety Notice Cook Medical Instinct Plus Endoscopic Clipping Device FAL85003 (ICN 3039)

Ref: 2025/3039 - 20 August 2025

Important Customer Notice Status New Type Product Alert

Cook Medical has issued a Field Safety Notice following reports of a malfunction that occurs when the user attempts to open the clip jaws by actuating the handle of the Instinct Plus Endoscopic Clipping Device.

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Contract Update NRS Healthcare Aids for Daily Living Full Product Range (ICN 3052)

Ref: 2025/3052 - 19 August 2025

Important Customer Notice Status New Type Contractual Change

NRS Healthcare (Nottingham Rehab Limited) has entered liquidation.

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Product Update Cambridge Sensors Safety Finger Lancet FTM534 (ICN 3064)

Ref: 2025/3064 - 19 August 2025

Important Customer Notice Status New Type Delisting

We are discontinuing a Safety Finger Lancet from Cambridge Sensors due to incorrect system details which are causing errors.

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Supply Issues Henry Schein Dental Multiple Products (ICN 3058)

Ref: 2025/3058 - 15 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue due to a potential contractual change with Henry Schein Dental products is continuing.

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Supply Issues Zoll Medical UK Ltd Defibrillation Pads FDJ1736, FDJ8367, FDJ8385 FDJ442 and FDJ444 (ICN 2947)

Ref: 2025/2947 - 15 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Defibrillation Pads from Zoll Medical UK Ltd is continuing.

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Supply Issues DPEK Healthcare Ltd Baby Changing Mat EXZ029 (ICN 3062)

Ref: 2025/3062 - 15 August 2025

Important Customer Notice Status New Type Supply Disruption

The supplier DPEK Healthcare Ltd has informed us of a supply issue with its Baby Changing Mat.

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Supply Issues Atos Medical Tracheostomy Tubes and Accessory Products FDF1903 and FDG1580 (ICN 2994)

Ref: 2025/2994 - 15 August 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Tracheostomy Tubes and Accessory Products is now resolved.

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Supply Issues Forma-Care UK Ltd Disposable All-In-One Pads CFQ85000 (ICN 3059)

Ref: 2025/3059 - 14 August 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Forma-care UK Ltd has informed us of a supply issue with its Disposable all-in-one Pads.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Extension Sets FSB886 and FSB892 (ICN 3057)

Ref: 2025/3057 - 14 August 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd has informed us of a supply issue with Extension set PCA products.

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Supply Issues Rocialle Universal Packs EVS86129 and EVS86130 (ICN 3007)

Ref: 2025/3007 - 13 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Universal Packs from Rocialle is continuing.

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Product Update Multiple Suppliers Surgical Mesh and Fixation Devices (ICN 3056)

Ref: 2025/3056 - 13 August 2025

Important Customer Notice Status New Type Delisting

Multiple suppliers have informed us of a discontinuation with their Mesh and Fixation Device products.

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Supply Issues Baxter Healthcare Limited Newbury01 Administration Sets FSB874 (ICN 2916)

Ref: 2025/2916 - 12 August 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Administration Sets from Baxter Healthcare is now resolved.

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Supply Issues Danone Nutricia Ltd Giving Set Accessory FBU85577 (ICN 2936)

Ref: 2025/2936 - 12 August 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Giving Set Accessory products from Danone Nutricia Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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