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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Product Update GOJO Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Ref: 2024/2523 - 6 September 2024

Important Customer Notice: Update

To support customers during the transition to new suppliers, we have secured a one-off donation of product from GOJO US to ensure we have stock of key lines through to November 2024 when our stock of GOJO products will run out.

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Supply Issues Vygon UK Ltd Procedure Packs EVS562 (ICN 2035)

Ref: 2023/2035 - 5 September 2024

Important Customer Notice: Resolved

The supply issue with Procedure Packs from Vygon UK Ltd is now resolved.

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Supply Issues Convatec Ltd Odour Control Standard Carbon Dressing ELV020, ELV021 and ELV022 (ICN 2646)

Ref: 2024/2646 - 5 September 2024

Important Customer Notice: Update

The supply issue with Odour Control Standard Carbon Dressing products from Convatec Ltd is continuing.

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Field Safety Notice Zimmer Biomet CPT® Hip System Femoral Stem 12/14 Neck Taper (ICN 2596)

Ref: 2024/2596 - 5 September 2024

Important Customer Notice: Update

The Medicines and Healthcare products Regulatory Agency has issued the following device safety information update dated 4 September 2024.

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Supply Issues Becton Dickinson UK Ltd Gravity Blood Administration Sets FKA194 (ICN 2611)

Ref: 2024/2611 - 5 September 2024

Important Customer Notice: Resolved

The supply issue with Gravity Blood Administration Sets from Becton Dickinson UK Ltd is now resolved.

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Product Update Lyreco 2025 Diaries and Planners (ICN 2660)

Ref: 2024/2660 - 4 September 2024

Important Customer Notice: Product Update

The supplier Lyreco has confirmed their new range of 2025 Diary and Planner products.

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Supply Issues Danone Nutricia Ltd (Medical) Giving Sets FSC129 and FSB1963 (ICN 2648)

Ref: 2024/2648 - 4 September 2024

Important Customer Notice: Update

The supply issue with Giving Sets from Danone Nutricia Ltd is continuing.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Infusion Pumps Administration Sets FKA874 (ICN 2659)

Ref: 2024/2659 - 4 September 2024

Important Customer Notice: Supply Issues

The supplier Becton Dickinson has informed us of a supply issue with its Infusion Pumps Administration Sets.

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Supply Issues Becton Dickinson (Distributed by Embecta UK Ltd) Insulin Needle and Syringe Products FWD083 (ICN 2530)

Ref: 2024/2530 - 4 September 2024

Important Customer Notice: Update

The supply issue with Insulin Needle and Syringe products from Becton Dickinson has improved.

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Supply Issues Smiths Medical International Ltd Vascular Access Needle FTR131 (ICN 2642)

Ref: 2024/2642 - 3 September 2024

Important Customer Notice: Resolved

The supply issue with Vascular Access Needle products from Smiths Medical International Ltd is now resolved.

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Supply Issues Salter Labs UK (formerly Vyaire) DeRoyal Temperature Probes and Sensors FKA801, FKA802 and FKA804 (ICN 2428)

Ref: 2024/2428 - 2 September 2024

Important Customer Notice: Update

The supply issue with DeRoyal Temperature Probes and Sensors from Salter Labs UK is continuing.

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Field Safety Notice TSC Life Fluido Trauma Standard Sets VCB522 (ICN 2656)

Ref: 2024/2656 - 30 August 2024

Important Customer Notice: Field Safety Notice

The supplier TSC Life have issued a Field Safety Corrective Action (FSCA) Notice following quality control testing which revealed a proportion of the tested samples to have elevated levels of non-toxic particulates in Fluido® single use sets.

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Field Safety Notice Medtronic Healthcare21 McGrath Mac Video Laryngoscope FDD2504 (ICN 2621)

Ref: 2024/2621 - 30 August 2024

Important Customer Notice: Field Safety Notice

The supplier Medtronic has issued an urgent Field Safety Notice with regards to its McGrath Mac Video Laryngoscope, FDD2504.

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Supply Issues Meditrade 6N Nitrile Examination Gloves FTE85086 (ICN 2615)

Ref: 2024/2615 - 30 August 2024

Important Customer Notice: Resolved

The supply issue with 6N Nitrile Examination Gloves from Meditrade is now resolved.

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Supply Issues Teleflex Medical Catheter Products FST777, FST781 and FSS909  (ICN 2575)

Ref: 2024/2575 - 29 August 2024

Important Customer Notice: Update

The supply issue with Catheter products from Teleflex Medical (Rusch & Pilling Weck) is continuing.

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Supply Issues Salter Labs UK T/A Airlife Multiple Products (ICN 2589)

Ref: 2024/2589 - 29 August 2024

Important Customer Notice: Update

The supplier Salter Labs Uk T/A Airlife has informed us that the supply issue with some of its products is ongoing.

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Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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