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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues ICU Medical (formerly Smiths / Medical Bivona) Tracheostomy Products (ICN 1423)

Ref: 2021/1423 - 18 September 2023

Important Customer Notice: Update

The supplier ICU Medical has informed us that the supply issue with their Medical Bivona Tracheostomy products has improved, however, a few of the lines are yet to recover.

Find out more

Supply Issues Multiple Suppliers Vac Drains Products (ICN 2095)

Ref: 2023/2095 - 18 September 2023

Important Customer Notice: Update

The supply issue with High Vac Drains products is ongoing.

Find out more

Delisting Unisurge International 5ml Medicine Spoon FVK160 (ICN 2280)

Ref: 2023/2280 - 18 September 2023

Important Customer Notice: Delisting

The supplier Unisurge International has informed us of a supply issue with its Medicine Spoon, FVK160.

Find out more

Supply Issues Siemens Healthcare Diagnostic Kit HHH2204 (ICN 2085)

Ref: 2023/2085 - 18 September 2023

Important Customer Notice: Update

The supplier Siemens Healthcare Diagnostics has informed NHS Supply Chain that supply issues with their Diagnostic Kit is improving.

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Supply Issues BSN Medical Ltd Bandage Elastic Adhesive EHQ003 (ICN 2277)

Ref: 2023/2277 - 18 September 2023

Important Customer Notice: Supply Issues

The supplier BSN Medical Ltd has informed us of a supply issue with their Bandage elastic adhesive, EHQ003.

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Contractual Change Acquisition Of Cerus Endovascular (ICN 2278)

Ref: 2023/2278 - 18 September 2023

Important Customer Notice: Contract Update

We have been informed of a contractual change in the Cerus Endovascular portfolio.

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Supply Issues Smiths Medical Epidural Kits Multiple Products (ICN 1637)

Ref: 2022/1637 - 15 September 2023

Important Customer Notice: Update

The supplier Smiths Medical International Limited has informed us that the supply issue with its Epidural Kits is ongoing.

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Contractual Change Biopsy Needle Products (ICN 2276)

Ref: 2023/2276 - 15 September 2023

Important Customer Notice: Pricing Update

We have been informed of a contractual change on Biopsy Needle Products.

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Supply Issues Unisurge International Ltd General Wound Care EGJ173 (ICN 1938)

Ref: 2022/1938 - 15 September 2023

Important Customer Notice: Update

The supplier Unisurge International has informed us that the supply issue with its Bandage Stockinette is ongoing.

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Supply Issues Molnlycke Surgical Scrub Products Multiple Products (ICN 1741)

Ref: 2022/1741 - 15 September 2023

Important Customer Notice: Update

The supplier Molnlycke has informed us that the supply issue with its Surgical Scrub products is ongoing.

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Supply Issues Vygon UK Limited Umbilical Catheter Products FSY023, FSY024, FSY025, FSY026 and FSY027 (ICN 1957)

Ref: 2023/1957 - 15 September 2023

Important Customer Notice: Update

The supplier Vygon UK Ltd has informed us that the supply issue with its Umbilical Catheters products is ongoing.

Find out more

Field Safety Notice Becton Dickinson BD BACTEC™ Plus Aerobic/F Culture Vials (ICN 2275)

Ref: 2023/2275 - 15 September 2023

Important Customer Notice: Field Safety Notice

Becton Dickinson (BD) has issued a Field Safety Advisory Notice for specific Lots of BD BACTEC™ Plus Aerobic/F Culture Vials.

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Supply Issue ICU Medical (Former Smiths Medical) Endotracheal Tubes and Accessories Multiple Products (ICN 1629)

Ref: 2022/1629 - 14 September 2023

Important Customer Notice: Update

The supplier ICU Medical (Former Smiths Medical) has informed us that the supply issue with its Endotracheal Tubes has improved.

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Supply Issues Multiple Suppliers Blood Collection Systems and Blood Lancets (ICN 1916)

Ref: 2022/1916 - 14 September 2023

Important Customer Notice: Update

The supply issue with Blood Collection systems and Blood Lancet products is ongoing.

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Supply Issues Teleflex Medical (RUSCH & PILLING WECK) Self-Retaining Catheter (foley) Products FST698 and FSS915 (ICN 2271)

Ref: 2023/2271 - 13 September 2023

Important Customer Notice: Supply Issues

The supplier Teleflex Medical (RUSCH & PILLING WECK) has informed us of a supply issue with their Self-retaining catheter (foley) Products.

Find out more

Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads