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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues KCI Medical Ltd Fluid Warming Products FSB658, FSB934, FVR85003 and FFF430 (ICN 3065)

Ref: 2025/3065 - 20 October 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is now resolved.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes (ICN 2722)

Ref: 2024/2722 - 10 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd has improved.

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Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 27 August 2025

Important Customer Notice Status New Type Product Update

An important update about NHS Supply Chain's winter planning.

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Contract Update Wound Closure Products (ICN 3123)

Ref: 2025/3123 - 27 October 2025

Important Customer Notice Status New Type Pricing Update

We have been informed of a contractual change on Wound Closure products.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 27 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited is continuing.

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Supply Issues Essity UK TENA HM Undercast Padding EPA073 (ICN 2984)

Ref: 2025/2984 - 27 October 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Undercast Padding products from Essity UK HENA TM is now resolved.

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Field Safety Notice Fisher & Paykel Healthcare AirvoTM 2 and myAirvoTM 2 Disinfection Kit User Manual Update (ICN 3127)

Ref: 2025/3127 - 24 October 2025

Important Customer Notice Status New Type Product Alert

Fisher & Paykel Healthcare have issued a Field Safety Notice informing of an update to the Disinfection Kit User Manual for Airvo 2 and myAirvo 2 devices.

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Supply Issues Johnson & Johnson Medical Ltd Needle Veress Instruments FGE3234 (ICN 3010)

Ref: 2025/3010 - 24 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needle Veress Instruments from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Vygon UK Limited Procedure Packs Standard Umbilical Placement EVS87769 (ICN 3125)

Ref: 2025/3125 - 24 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon UK Ltd has informed us of a supply issue with its Procedure Packs.

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Supply Issues Johnson & Johnson Medical Ltd Trocars FGE3291 (ICN 3126)

Ref: 2025/3126 - 24 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Johnson & Johnson Medical Ltd has informed us of a supply issue with its Trocars.

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Supply Issues Gama Healthcare Ltd Skin Disinfectant Licensed Medicines DMK004 (ICN 3124)

Ref: 2025/3124 - 24 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Gama Healthcare Ltd has informed us of a supply issue with its Skin Disinfectant Licensed Medicines products.

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Supply Issues Medtronic Limited Clip Applier FFL110 (ICN 3024)

Ref: 2025/3024 - 23 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Clip Appliers from Medtronic Limited is continuing.

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Supply Issues Intersurgical Ltd Monitoring Line, Nasal Cannula and Oxygen Facemask Products (ICN 2975)

Ref: 2025/2975 - 23 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Monitoring Line and Oxygen Facemask products from Intersurgical Ltd is continuing.

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Field Safety Notice Olympus Single Use Electrosurgical Snare SD-400 (ICN 3122)

Ref: 2025/3122 - 23 October 2025

Important Customer Notice Status New Type Product Recall

Olympus has issued a Field Safety Notice regarding specific lots of SD-400U-10 and SD-400U-15 Single Use Electrosurgical Snares.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 23 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Vygon UK Ltd Multiple Products Across Various Frameworks (ICN 3107)

Ref: 2025/3107 - 22 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across various frameworks from Vygon UK Ltd is continuing.

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Supply Issues Vygon UK Ltd MST Introducer 2Fr FSU562 (ICN 3097)

Ref: 2025/3097 - 22 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with MST Introducer products from Vygon UK Ltd is continuing.

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Supply Issues Greiner Bio-One Ltd Venous Serum Tubes KFK223 and KFK342 (ICN 2996)

Ref: 2025/2996 - 22 October 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Venous Serum Tubes from Greiner Bio-One Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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