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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 10 April 2026

Important Customer Notice Status Update Type Supplier Update

The supply disruption situation continues to improve.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 2 April 2026

Important Customer Notice Status Update Type Supply Disruption

We are working closely with Heraeus on their recovery. The validation phase of manufacturing is ongoing, and as such the manufacturing of product has not yet commenced. The lead time from manufacturing to finished product is approximately eight weeks. 

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Product Update Coloplast Limited Wellead Range of Self-Retaining Catheter (Foley) 2-Way Silicone (ICN 3312)

Ref: 2026/3312 - 15 April 2026

Important Customer Notice Status New Type Delisting

The supplier Coloplast Limited has informed us of a discontinuation with its Wellead Range of self-retaining catheter (Foley) 2-way silicone products.

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Product Update Becton Dickinson Venflon™ IV Cannula with Wings 14G to 22G (ICN 2812)

Ref: 2025/2812 - 15 April 2026

Important Customer Notice Status Update Type Delisting

The discontinuation with Venflon™ IV cannula products from Becton Dickinson is ongoing.

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Supply Issues Procotech Limited Continence Care Wipe VJT566 (ICN 3163)

Ref: 2025/3163 - 15 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with continence care wipes from Procotech Limited is now resolved.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes FWC199 (ICN 2722)

Ref: 2024/2722 - 15 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with blood gas syringes from ICU Medical International Ltd is now resolved.

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Supply Issues Vygon UK Ltd Stopcock Sterile FVK157 (ICN 3234)

Ref: 2026/3234 - 15 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with stopcock sterile products from Vygon UK Ltd is now resolved.

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Supply Issues KCI Medical Limited Needlefree Disinfection Cap FSW1634 (ICN 3111)

Ref: 2025/3111 - 15 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with needlefree disinfection caps from KCI Medical Limited is now resolved.

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Supply Issues Forma-Care (UK) Ltd Belted Pad CFP85091 (ICN 3274)

Ref: 2026/3274 - 14 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with belted pad products from Forma-Care (UK) Ltd is continuing.

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Supply Issues Baxter Healthcare Limited Administration Sets for Pump and Gravity Colleague Pumps FSB998 (ICN 3241)

Ref: 2026/3241 - 14 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Administration Sets for Pump and Gravity Colleague Pumps from Baxter Healthcare is continuing.

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Supply Issues Intersurgical Ltd Catheter Mount FDE082 (ICN 3300)

Ref: 2026/3300 - 14 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with catheter mounts from Intersurgical Ltd is now resolved.

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Supply Issues Vernacare International Limited Bedliner Cover VMC018 (ICN 3160)

Ref: 2025/3160 - 14 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Bedliner Covers from Vernacare International Limited is continuing.

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Supply Issues Laborie Medical Technologies UK Ltd Vacuum Assisted Device FFK019 (ICN 3294)

Ref: 2026/3294 - 14 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with vacuum assisted devices from Laborie Medical Technologies UK Ltd is continuing.

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Supply Issues KCI Medical Ltd Fluid Warming Product FSB656 (ICN 3302)

Ref: 2026/3302 - 14 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with fluid warming products from KCI Medical Limited is now resolved.

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Supply Issues Redland embh Group Limited Newcastle Urine Collection Pack FSW1451 (ICN 3310)

Ref: 2026/3310 - 14 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Redland embh Group Limited has informed us of a supply issue with its Newcastle urine collection pack.

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Supply Issues Greiner Bio-One Ltd Safety Blood Collection Sets and Venous Tubes KFK332 and KFK852 (ICN 3264)

Ref: 2026/3264 - 13 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with safety blood collection sets and venous tubes from Greiner Bio-One Ltd is now resolved.

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Supply Issues ICU Medical International Ltd Endotracheal Tubes with Murphy Eye Products (ICN 3066)

Ref: 2025/3066 - 13 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with endotracheal tubes with murphy eye from ICU Medical International Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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