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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 12 December 2025

Important Customer Notice Status Update Type Product Update

We are committed to providing timely updates via this ICN and through regular panels, including the Resilience and Service Support call.

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Supply Issues Medicare Plus International Ltd Barrier Cream ELY536 (ICN 3081)

Ref: 2025/3081 - 12 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Barrier Cream with Medicare Plus International is now resolved.

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Product Update Ontex UK Ltd Bodyworn Disposable Continence Pads (ICN 3184)

Ref: 2025/3184 - 12 December 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Ontex UK Ltd has informed us of a product update with its Disposable Continence Pads.

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Supply Issues B Braun Medical Ltd Safety Vascular Access Needle FTR1199 (ICN 3183)

Ref: 2025/3183 - 12 December 2025

Important Customer Notice Status New Type Supply Disruption

The supplier B Braun Medical Ltd has informed us of a supply issue with its Safety Vascular Access Needle.

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Supply Issues Ecolab Ltd Patient Dry Wipes VJT85002 (ICN 3176)

Ref: 2025/3176 - 12 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Patient Dry Wipes from Ecolab Ltd is now resolved.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 12 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited has improved.

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Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 12 December 2025

Important Customer Notice Status Update Type Product Update

We are committed to providing timely updates via this ICN and through regular panels, including the Resilience and Service Support call.

Find out more

Supply Issues Intersurgical Ltd Paediatric Aerosol Mask FDD5179 and Nasal Cannula FDC777 (ICN 2975)

Ref: 2025/2975 - 11 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Facemask Anaesthetic and Paediatric Aerosol Mask products from Intersurgical Ltd is continuing.

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Supply Issues Medicina Ltd Oral Tip Syringes FTA374 and FTA286 (ICN 3182)

Ref: 2025/3182 - 11 December 2025

Important Customer Notice Status New Type Supply Issues

The supplier Medicina Limited has informed us of a supply issue with its Oral Tip Syringes.

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Product Update G&N Laboratory Polypropylene Sharps Containers (ICN 3148)

Ref: 2025/3148 - 11 December 2025

Important Customer Notice Status Resolved Type Delisting

The product update with Polypropylene Sharps Containers from G&N Laboratory is now resolved.

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Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 11 December 2025

Important Customer Notice Status Update Type Supply Disruption

The Medical Hollowware products from Unisurge International Ltd are now delisted from our online catalogue.

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Product Update Multiple Suppliers Surgical Mesh and Fixation Devices (ICN 3056)

Ref: 2025/3056 - 11 December 2025

Important Customer Notice Status Resolved Type Delisting

Multiple suppliers have informed us of a discontinuation with their Mesh and Fixation Device products.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 11 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Danone Nutricia Ltd Giving Set Accessories FSW168 and FSW303 (ICN 3174)

Ref: 2025/3174 - 11 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Giving Set Accessories from Danone Nutricia Ltd is continuing.

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Supply Issues Intersurgical Ltd Breathing Systems and Circuits FDC589, FDB85028, FDD5366 and FDB188 (ICN 3026)

Ref: 2025/3026 - 11 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Breathing Systems and Circuits from Intersurgical Ltd is now resolved.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes FWC199 (ICN 2722)

Ref: 2024/2722 - 10 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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