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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

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Supply Issues Vernacare International Limited Wipe Alcohol Based ECA424 (ICN 3504)

Ref: 2026/3504 - 14 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vernacare International Limited has informed us of a supply issue with its alcohol-based wipes.

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Product Update Solventum (Formerly 3M Healthcare) Rebrand Changes to Product Packaging Multiple Products (ICN 3339)

Ref: 2026/3339 - 14 October 2026

Important Customer Notice Status Update Type Product Update

The transition from 3M Healthcare to Solventum is continuing with the update of its product branding.

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Field Safety Notice GBUK Enteral-ISOSAF Home 1ml Low Dose ENFit Single Patient Use Syringe FTR2105 (ICN 3505)

Ref: 2026/3505 - 14 October 2026

Important Customer Notice Status New Type Product Alert

GBUK has issued a Field Safety Notice regarding specific Lots of its Enteral-ISOSAF home 1ml low dose ENFit single patient use syringe.

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Supply Issues Cardinal Health UK Ltd Anti-Embolism Stockings Multiple Products (ICN 3441)

Ref: 2026/3441 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with anti-embolism stocking products from Cardinal Health UK has improved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

Find out more

Supply Issues Cellpath PLC Cover Glass KTH002 (ICN 3481)

Ref: 2026/3481 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with its cover glass from Cellpath Plc is continuing.

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Field Safety Notice Nova Biomedical StatStrip® Ketone Test Strips (ICN 3500)

Ref: 2026/3500 - 14 October 2026

Important Customer Notice Status Update Type Product Recall

The Medicines and Healthcare products Regulatory Agency (MHRA) has issued Device Safety Information (DSI/2026/013) regarding Nova Biomedical StatStrip ketone test strips.

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Supply Issues Nova Biomedical StatStrip® Ketone Test Strips (ICN 3503)

Ref: 2026/3503 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

The DHSC has issued a National Patient Safety Alert, NatPSA/2026/007/NSDR, regarding the supply disruption for Nova Biomedical StatStrip® blood ketone test strips.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

Find out more

Product Update Boston Scientific ImagerIITM Angiographic Catheter Discontinuation Notification (ICN 3477)

Ref: 2026/3477 - 13 October 2026

Important Customer Notice Status New Type Delisting

The supplier Boston Scientific has informed us of a discontinuation with its Imager IITM angiographic catheters.

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Supply Issues Flexicare Medical Ltd Peak Flow Meter Mouthpiece FDD467 (ICN 3112)

Ref: 2025/3112 - 13 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with respiratory solutions from Flexicare Medical has improved.

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Supply Issues Aymes Nutritional Supplements ABX978 and ABX979 (ICN 3358)

Ref: 2026/3358 - 13 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with nutritional supplements from Aymes is now resolved.

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Supply Issues Proact Medical Ltd Multiple Products Across Various Frameworks (ICN 3330)

Ref: 2026/3330 - 13 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across various frameworks from Proact Medical is continuing.

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Supply Issues Vygon UK Ltd Filter Endotoxin FTC225 (ICN 3408)

Ref: 2026/3408 - 13 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with filter endotoxin from Vygon UK is continuing.

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Supply Issues Roche Diagnostics Limited Point of Care Cardiac Marker Tests Strips HHH1133, HFL1592 and HFL1588 (ICN 3386)

Ref: 2026/3386 - 13 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with point of care cardiac marker test strip products from Roche Diagnostics Limited is now resolved.

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