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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 30 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes FWC426, FWC199, FWC014, FWC411 (ICN 2722)

Ref: 2024/2722 - 25 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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Supply Issues Personal Protective Equipment (PPE) Increased Demand Update (ICN 2790)

Ref: 2025 / 2790 - 24 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Personal Protective Equipment (PPE) is now resolved.

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Product Update GOJO Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Ref: 2024/2523 - 16 April 2025

Important Customer Notice Status Resolved Type Product Update

All products have been removed from demand management.

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Supply Issues Ecolab Ltd Stock Skin Disinfectant Licensed Medicines MRB387 (ICN 2858)

Ref: 2025/2858 - 10 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Skin Disinfectant Licensed Medicines from Ecolab Ltd is now resolved.

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Product Update Johnson & Johnson Medical Ltd Spongostan ™ Haemostats ELS033 and ELS035 (ICN 2756)

Ref: 2024/2756 - 8 May 2025

Important Customer Notice Status Resolved Type Delisting

The discontinuation with Spongostan™ Haemostats from Johnson & Johnson Medical Ltd is now resolved.

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Field Safety Notice KCI Medical 3M™ Prevena™ Plus 125 Therapy Unit and System Kits   (ICN 2931)

Ref: 2025/2931 - 8 May 2025

Important Customer Notice Status New Type Product Recall

Solventum (our supplier KCI Medical) has issued a Field Safety Notice regarding 3M™ Prevena™ Plus 125 Therapy Unit and System Kits distributed between 11 March and 18 December 2024.

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Product Update PTP Healthcare Ltd Patient Requisites MRB544, MRB546, MRB549 and MRA170 (ICN 2706)

Ref: 2024/2706 - 8 May 2025

Important Customer Notice Status Resolved Type Delisting

The discontinuation of Patients’ Requisites from PTP Healthcare Ltd is now resolved.

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Supply Issues ICU Medical International Ltd Paediatric Endotracheal Tubes (ICN 2759)

Ref: 2024/2759 - 8 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Paediatric Endotracheal Tubes from ICU Medical International Ltd is continuing.

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Field Safety Notice GBUK Arterial Cannula Kit 4Fr x 10cm FSQ85014 (ICN 2930)

Ref: 2025/2930 - 7 May 2025

Important Customer Notice Status New Type Product Recall

GBUK has issued a Field Safety Notice regarding specific lots of Arterial Cannula Kit 4Fr x 10cm.

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Supply Issues Marshall Products Endotracheal Tube FSM7196 (ICN 2859)

Ref: 2025/2859 - 7 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Endotracheal Tube products from Marshall Products is continuing.

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Supply Issues ICU UK Medical Ltd Needlefree Connection Systems FSB2568 (ICN 2880)

Ref: 2025/2880 - 7 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needlefree Connection Systems from ICU UK Medical Ltd has improved.

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Product Update Moulded Fibre Products Limited Pulp Washbowl FSL2144 (ICN 2881)

Ref: 2025/2881 - 7 May 2025

Important Customer Notice Status Resolved Type Product Update

The product update due to a change in pack size with Pulp Washbowl products from Moulded Fibre Products Limited is now complete.

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Supply Issues Teleflex Medical Self-Retaining Catheters (ICN 2699)

Ref: 2024/2699 - 6 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Self-Retaining Catheter products from Teleflex Medical (Rusch & Pilling Weck) is continuing.

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Field Safety Notice Performance Health Days Adjustable Crutches GTV85193 and GTV85182 (ICN 2918)

Ref: 2025/2918 - 6 May 2025

Important Customer Notice Status Field Safety Notice Type Product Recall

Performance Health International has issued a Field Safety Notice having identified a limited number of Days adjustable standard crutches supplied since September 2024 that may contain defective handles due to a manufacturing error.

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Supply Issues Paul Hartmann Ltd System Upgrade eDirect Products (ICN 2897)

Ref: 2025/2897 - 6 May 2025

Important Customer Notice Status Resolved Type Supply Disruption

The software upgrade at Paul Hartmann Ltd is now complete.

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Supply Issues Molnlycke Health Care Ltd Foam Dressing Adhesive Products ELA1167, ELA1103 and ELA1104 (ICN 2863)

Ref: 2025/2863 - 6 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Foam Dressing Adhesive products from Molnlycke Health Care Ltd has improved.

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Supply Issues Medicareplus International Ltd Barrier Film Spray ELY561 (ICN 2806)

Ref: 2025/2806 - 6 May 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Barrier Film Spray products from Medicareplus International Ltd is now resolved.

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Supply Issues Calbee Group UK Ltd Seabrooks Crisps (ICN 2925)

Ref: 2025/2925 - 2 May 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Calbee Group UK Ltd has informed us of a supply issue with Seabrooks Crisps.

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Supply Issues GBUK Ltd 3ml Luer Lock Hypodermic Syringe FWC637 (ICN 2889)

Ref: 2025/2889 - 2 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with 3ml Luer Lock Hypodermic Syringe products from GBUK Ltd is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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