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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 10 April 2026

Important Customer Notice Status Update Type Supplier Update

The supply disruption situation continues to improve.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 2 April 2026

Important Customer Notice Status Update Type Supply Disruption

We are working closely with Heraeus on their recovery. The validation phase of manufacturing is ongoing, and as such the manufacturing of product has not yet commenced. The lead time from manufacturing to finished product is approximately eight weeks. 

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Supply Issues Intersurgical Ltd Breathing Circuit FDC033 (ICN 3309)

Ref: 2026/3309 - 10 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Intersurgical Ltd has informed us of a supply issue with its breathing circuits.

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Supply Issues Hunts Food Group Ltd Cereal Breakfast Products AEB85002 and ADF85000 (ICN 3185)

Ref: 2025/3185 - 10 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Cereal Breakfast products from Hunts Food Group Ltd is continuing.

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Supply Issues Danone Nutricia Ltd (Medical) Infant Drinks ABT740 (ICN 3308)

Ref: 2026/3308 - 10 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Danone Nutricia Ltd (Medical) has informed us of a supply issue with its infant drinks.

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Supply Issues KCI Medical Ltd Barrier Film ELY040 (ICN 3268)

Ref: 2026/3268 - 10 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with barrier film from KCI Medical Limited is now resolved.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 10 April 2026

Important Customer Notice Status Update Type Supplier Update

The supply disruption situation continues to improve.

Find out more

Supply Issues Vygon UK Ltd Intravenous Accessories FSB031 (ICN 3271)

Ref: 2026/3271 - 8 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Intravenous Accessories from Vygon UK Ltd is now resolved.

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Supply Issues Becton Dickinson Alaris™ VP Infusion Sets FKA867, FKA868 and FKA879 (ICN 3244)

Ref: 2026/3244 - 8 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Alaris™ VP Infusion Sets from Becton Dickinson is now resolved.

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Supply Issues Unisurge International Ltd Swabs ENK129, ENK130 and ENK131 (ICN 3266)

Ref: 2026/3266 - 8 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with swabs from Unisurge International Ltd is now resolved.

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Supply Issues Becton Dickinson UK Ltd Ed Wokingham Needlefree Extension Set FKA742 (ICN 3084)

Ref: 2025/3084 - 7 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with needlefree extension set products from Becton Dickinson UK Ltd is now resolved.

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Supply Issues Teleflex Medical UK Open Ligation Clips FFL121 (ICN 3169)

Ref: 2025/3169 - 7 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with open ligation clips from Teleflex Medical UK is continuing.

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Supply Issues Becton Dickinson UK Ltd Woking Biopsy Needle FYU2877 (ICN 3251)

Ref: 2926/3251 - 7 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with biopsy needles from Becton Dickinson UK Ltd is now resolved.

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Supply Issues Multiple Suppliers Swabs, Cotton Wool and Bandages (ICN 3307)

Ref: 2026/3307 - 7 April 2026

Important Customer Notice Status New Type Supply Disruption

Multiple suppliers have informed us of supply issues across the General Wound Care framework currently affecting swabs, cotton wool and bandages.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products VCB092 and VCB154 (ICN 3093)

Ref: 2025/3093 - 7 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited is continuing.

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Supply Issues KCI Medical Ltd Fluid Warming Product FSB656 (ICN 3302)

Ref: 2026/3302 - 7 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with fluid warming products from KCI Medical Limited is continuing.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 2 April 2026

Important Customer Notice Status Update Type Supply Disruption

We are working closely with Heraeus on their recovery. The validation phase of manufacturing is ongoing, and as such the manufacturing of product has not yet commenced. The lead time from manufacturing to finished product is approximately eight weeks. 

Find out more

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