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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 8 September 2026

Important Customer Notice Status Update Type Supply Disruption

Boston Scientific has resumed manufacturing across most facilities globally, with additional capabilities continuing to come online.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Blanket FDB85434 (ICN 3093)

Ref: 2025/3093 - 13 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited has improved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

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Supply Issues ICU Medical eDirect Products (ICN 3364)

Ref: 2026/3364 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

ICU Medical has informed us that the distribution of eDirect products to the NHS has improved.

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Field Safety Notice ICU Medical CADD™ Medication Cassette Reservoirs with NRFit (ICN 3473)

Ref: 2026/3473 - 9 September 2026

Important Customer Notice Status New Type Product Recall

ICU Medical has issued a Field Safety Notice regarding a potential issue with specific models and Lots of the 100mL and 250mL CADD Medication Cassette Reservoirs with NRFit Connectors.

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Supply Issues Mediq Healthcare UK Limited Phase Change Single Use Thermometer FJQ85039 (ICN 3471)

Ref: 2026/3471 - 9 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Mediq Healthcare UK Limited has informed us of a supply issue with its phase change single use thermometer.

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Contract Update Multiple Suppliers Across our Respiratory Solutions Framework (ICN 3432)

Ref: 2026/3432 - 9 September 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change across our Respiratory Solutions framework is continuing.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 8 September 2026

Important Customer Notice Status Update Type Supply Disruption

Boston Scientific has resumed manufacturing across most facilities globally, with additional capabilities continuing to come online.

Find out more

Supply Issues Becton Dickinson UK Ltd Biopsy Needles FRZ3041 (ICN 3470)

Ref: 2026/3470 - 8 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson has informed us of a supply issue with its biopsy needles.

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Supply Issues Mediq Healthcare UK Ltd Surgifix Bandage Elastic Net Retention Rolls (ICN 3461)

Ref: 2026/3461 - 8 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgifix bandage elastic net retention rolls is continuing.

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Product Update Cardinal Health UK Ltd Chest Drain Range of Products (ICN 3403)

Ref: 2026/3403 - 8 September 2026

Important Customer Notice Status Update Type Product Update

The discontinuation with the chest drain range from Cardinal Health UK Ltd is continuing.

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Supply Issues Flexicare Medical Ltd Respiratory Solutions FAG1727 and FDD467 (ICN 3112)

Ref: 2025/3112 - 8 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with compressor nebuliser from Flexicare Medical Ltd has improved.

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Product Update Medline Industries Ltd Medium and High Concentration Oxygen Facemasks (ICN 3224)

Ref: 2026/3224 - 8 September 2026

Important Customer Notice Status Resolved Type Product Update

The product update has now been implemented across the nine affected products.

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Contract Update Multiple Frameworks (ICN 3389)

Ref: 2026/3389 - 8 September 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change on multiple frameworks is continuing.

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Supply Issues 2SAN Examination Gloves FTE86407, FTE86408, FTE86406 and FTE86409 (ICN 3468)

Ref: 2026/3468 - 7 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier 2San has informed us of a supply issue with its examination gloves.

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Supply Issues Pennine Yanuker Suction Tubes FDR686, FDH864, FWP437 and FWP084 (ICN 3380)

Ref: 2026/3380 - 7 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Yankauer suction tubes from Pennine Healthcare is continuing.

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Field Safety Notice Johnson & Johnson Gynecare TVT Exact® EIR075 (ICN 3430)

Ref: 2026/3430 - 7 September 2026

Important Customer Notice Status Update Type Product Recall

EIR075 remains suspended and unavailable to order.

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Supply Issues Cardinal Health UK Ltd Anti-Embolism Stockings Multiple Products (ICN 3441)

Ref: 2026/3441 - 7 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with anti-embolism stocking products from Cardinal Health UK has improved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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