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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Field Safety Notice Altomed Iris Retractors (ICN 2771)

Ref: 2024/2771 - 17 December 2024

Important Customer Notice Status New Type Product Alert

Altomed has issued a Field Safety Notice following a customer advising receipt of a box of Iris Retractors without an expiry date on the outer carton. The internal pouch had the correct expiry date.

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Field Safety Notice Coloplast Urology and Endourology Products (ICN 2768)

Ref: 2024/2768 - 16 December 2024

Important Customer Notice Status New Type Product Recall

Coloplast has issued a Field Safety Notice withdrawing from use a range of catheters, urethral bougies, and drainage devices from their Interventional Urology Portfolio.

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Field Safety Notice Smiths Medical Bivona® Neonatal/ Paediatric and Adult Tracheostomy Tubes (ICN 2569)

Ref: 2024/2569 - 24 June 2024

Important Customer Notice Status Update Type Product Recall

NHS Supply Chain has seen a significant increase in demand for the affected products.

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Field Safety Notice Convatec Carboflex™ Dressings 8 x 15cm and 15 x20cm ELV021 and ELV020 (ICN 2459)

Ref: 2024/2459 - 14 March 2024

Important Customer Notice Status New Type Product Recall

Convatec has issued a precautionary Field Safety Corrective Action Notice for specific Lots and dressing sizes of CarboFlex™ due to routine testing not meeting Convatec’s product sterility assurance level of <10-6.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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