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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Contractual Change Delisting Product Alert Product Recall Product Update Supplier Update Supply Disruption

Field Safety Notice Becton Dickinson Alaris Pump Sets Labelling Issue (ICN 2307)

Ref: 2023/2307 - 22 November 2023

Important Customer Notice Status Update Type Product Alert

Becton Dickinson has issued an update to Field Safety Notice MDS-23-48 due to an error with an incorrect manufacturing code.

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Field Safety Notice Edwards Lifesciences TruWave Disposable Pressure Transducers, FloTrac Sensors and Acumen IQ Sensors (ICN 2322)

Ref: 2023/2322 - 16 November 2023

Important Customer Notice Status New Type Product Alert

Edwards Lifesciences is voluntarily notifying customers of an issue regarding certain Lots of TruWave Disposable Pressure Transducers (DPTs), FloTrac Sensors and Acumen IQ Sensors.

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Field Safety Notice Bonree Medical Distributed by GenX Medical Open Suction Catheters (ICN 2306)

Ref: 2023/2306 - 10 November 2023

Important Customer Notice Status New Type Product Alert

Bonree Medical who manufactures a range of suction catheters supplied by GenX Medical has issued a Field Safety Notice BR230418.

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Field Safety Notice Essity UK Hand Towel Paper Roll MRT219 Product Recall (ICN 2331)

Ref: 2023/2331 - 7 November 2023

Important Customer Notice Status New Type Product Recall

Essity has issued a voluntary product recall of Tork Matic® Extra Long Hand Towel Roll.

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Field Safety Notice Roche Diagnostics CoaguChek PT PA Faulty Code Chips (ICN 2314)

Ref: 2023/2314 - 25 October 2023

Important Customer Notice Status New Type Product Alert

Roche Diagnostics has issued a Product Alert Notice having detected the printed circuit boards of some code chips with wrong dimensions did not correctly fit into the code chip housing.

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Field Safety Notice Philips Respironics Humidifiers Updated Instructions for Use (ICN 2302)

Ref: 2023/2302 - 19 October 2023

Important Customer Notice Status New Type Product Alert

Philips Respironics has issued an Important Product Notice 2022-CC-SRC-056 to advise they have updated the Instructions for Use for A40 Pro, BIPAP A40EFL, BIPAP A30 EFL and the System one humidifier cleaning.

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Product Update Nationally Contracted Products (NCP): Blunt Fill Drawing Up Devices (ICN 2166)

Ref: 2023/2166 - 15 June 2023

Important Customer Notice Status New Type Product Update

Nationally Contracted Products (NCP) initiative is strategically co led by NHS Improvement and the Department of Health and is being operationalised through the NHS Supply Chain.

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Field Safety Notice Becton Dickinson Bodyguard™ MicroSets (ICN 2031)

Ref: 2023/2031 - 8 March 2023

Important Customer Notice Status Update Type Product Alert

In February 2023, Becton Dickinson (BD) released an advisory Field Safety Notice.

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