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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

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Field Safety Notice Masimo Rad-57 with Select Red SpO2 SET® Direct Connect Sensors (ICN 3491)

Ref: 2026/3491 - 15 October 2026

Important Customer Notice Status Update Type Product Alert

FBC85676 has been delisted from our online catalogue and is no longer available to order.

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Supply Issues Vernacare International Limited Vaginal Speculums FCC85803 and FCC85804 (ICN 3258)

Ref: 2026/3258 - 15 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with vaginal speculums from Vernacare International Limited is continuing.

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Supply Issues Rocialle Anti-Embolism Stockings Multiple Products (ICN 3494)

Ref: 2026/3494 - 15 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Anti-Embolism Stockings from Rocialle is continuing.

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Supply Issues Snackline Chocolate Products ADT85021, ADT85040, ADT85042, ADT85043 and ADT85044 (ICN 3510)

Ref: 2026/3510 - 15 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Snackline has informed us of a supply issue with its chocolate products.

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Product Update Molnlycke Healthcare Ltd Irrigation Fluid MRB358 (ICN 3506)

Ref: 2026/3506 - 15 October 2026

Important Customer Notice Status New Type Delisting

The supplier Molnlycke Healthcare Ltd has informed us of a discontinuation with its Irrigation fluid Medical Device products.

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Supply Issues Weetabix Porridge Oats AEB845 (ICN 3509)

Ref: 2026/3509 - 15 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Weetabix has informed us of a supply issue with its Ready brek instant oats.

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Field Safety Notice Weetabix Ready Brek Original 750g AEB845 (ICN 3507)

Ref: 2026/3507 - 15 October 2026

Important Customer Notice Status New Type Product Recall

Weetabix has issued a Field Safety Notice regarding specific batches of Ready brek.

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Supply Issues Vernacare International Limited Wipe Alcohol Based ECA424 (ICN 3504)

Ref: 2026/3504 - 14 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vernacare International Limited has informed us of a supply issue with its alcohol-based wipes.

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Product Update Solventum (Formerly 3M Healthcare) Rebrand Changes to Product Packaging Multiple Products (ICN 3339)

Ref: 2026/3339 - 14 October 2026

Important Customer Notice Status Update Type Product Update

The transition from 3M Healthcare to Solventum is continuing with the update of its product branding.

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Field Safety Notice GBUK Enteral-ISOSAF Home 1ml Low Dose ENFit Single Patient Use Syringe FTR2105 (ICN 3505)

Ref: 2026/3505 - 14 October 2026

Important Customer Notice Status New Type Product Alert

GBUK has issued a Field Safety Notice regarding specific Lots of its Enteral-ISOSAF home 1ml low dose ENFit single patient use syringe.

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Supply Issues Cardinal Health UK Ltd Anti-Embolism Stockings Multiple Products (ICN 3441)

Ref: 2026/3441 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with anti-embolism stocking products from Cardinal Health UK has improved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

Find out more

Supply Issues Cellpath PLC Cover Glass KTH002 (ICN 3481)

Ref: 2026/3481 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with its cover glass from Cellpath Plc is continuing.

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Field Safety Notice Nova Biomedical StatStrip® Ketone Test Strips (ICN 3500)

Ref: 2026/3500 - 14 October 2026

Important Customer Notice Status Update Type Product Recall

The Medicines and Healthcare products Regulatory Agency (MHRA) has issued Device Safety Information (DSI/2026/013) regarding Nova Biomedical StatStrip ketone test strips.

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Supply Issues Nova Biomedical StatStrip® Ketone Test Strips (ICN 3503)

Ref: 2026/3503 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

The DHSC has issued a National Patient Safety Alert, NatPSA/2026/007/NSDR, regarding the supply disruption for Nova Biomedical StatStrip® blood ketone test strips.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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