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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 11 September 2026

Important Customer Notice Status Update Type Supply Disruption

Manufacturing and distribution levels are largely back to business-as-usual levels.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

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Product Update Argon Medical Devices UK Ltd Biopsy Needles FIB157, FIB158, FIB162 and FIB163 (ICN 3413)

Ref: 2026/3413 - 11 September 2026

Important Customer Notice Status Update Type Delisting

The temporary discontinuation with some of the biopsy needle products from Argon Medical is continuing.

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Field Safety Notice Heraeus Medical PALACOS® and COPAL® pro Systems Ready to Mix Bone Cement (ICN 3476)

Ref: 2026/3476 - 11 September 2026

Important Customer Notice Status New Type Product Alert

The supplier Heraeus Medical has issued a field safety notice regarding PALACOS® and COPAL® pro Systems Ready to Mix Bone Cement.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 11 September 2026

Important Customer Notice Status Update Type Supply Disruption

Manufacturing and distribution levels are largely back to business-as-usual levels.

Find out more

Product Update Multiple Suppliers Polymer Aprons BTB85006, BTB85018 and BTB85026 (ICN 3472)

Ref: 2026/3427 - 11 September 2026

Important Customer Notice Status New Type Delisting

We have been informed of a discontinuation of pink polymer aprons.

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Supply Issues B Braun Cannulation Packs Chloraprep FSP4915 and FSP3481 (ICN 3421)

Ref: 2026/3421 - 10 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with cannulation packs from B Braun has improved.

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Supply Issues Becton Dickinson Blood Gas Syringe FWC082 (ICN 3462)

Ref: 2026/3462 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood gas syringe from Becton Dickinson is continuing.

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Supply Issues Eurosurgical Ltd Amniocentesis Needle FPH85065 (ICN 3475)

Ref: 2026/3475 - 9 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Eurosurgical Ltd has informed us of a supply issue with its amniocentesis needle.

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Supply Issues Richardson Healthcare Ltd National Procedure Packs EVH011 (ICN 3442)

Ref: 2026/3442 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with national procedure pack from Richardson Healthcare is continuing.

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Supply Issues Becton Dickinson UK Ltd Hypodermic Syringe FWC244 (ICN 3434)

Ref: 2026/3434 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with hypodermic syringe from Becton Dickinson is continuing.

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Supply Issues Becton Dickinson UK Ltd Venous Tube KFK374 (ICN 3474)

Ref: 2026/3474 - 9 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd has informed us of a supply issue with its venous tube.

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Supply Issues ICU Medical eDirect Products (ICN 3364)

Ref: 2026/3364 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

ICU Medical has informed us that the distribution of eDirect products to the NHS has improved.

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Field Safety Notice ICU Medical CADD™ Medication Cassette Reservoirs with NRFit (ICN 3473)

Ref: 2026/3473 - 9 September 2026

Important Customer Notice Status New Type Product Recall

ICU Medical has issued a Field Safety Notice regarding a potential issue with specific models and Lots of the 100mL and 250mL CADD Medication Cassette Reservoirs with NRFit Connectors.

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Supply Issues Mediq Healthcare UK Limited Phase Change Single Use Thermometer FJQ85039 (ICN 3471)

Ref: 2026/3471 - 9 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Mediq Healthcare UK Limited has informed us of a supply issue with its phase change single use thermometer.

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Contract Update Multiple Suppliers Across our Respiratory Solutions Framework (ICN 3432)

Ref: 2026/3432 - 9 September 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change across our Respiratory Solutions framework is continuing.

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Supply Issues Becton Dickinson UK Ltd Biopsy Needles FRZ3041 (ICN 3470)

Ref: 2026/3470 - 8 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson has informed us of a supply issue with its biopsy needles.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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