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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Featured

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

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Supply Issues Johnson & Johnson Medical Ltd Surgical Surgical Staplers FGE8405, FGE8409 and FGE9493 (ICN 3023)

Ref: 2025/3023 - 27 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical staplers from Johnson & Johnson has improved.

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Supply Issues Olympus Keymed Ltd Energy Devices FGE4025, FGE4026 and FGE4027 (ICN 3171)

Ref: 2025/3171 - 27 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with energy devices from Olympus Keymed is now resolved.

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Supply Issues PDI (EMEA) Ltd Skin Disinfectant Biocide DEC85019 (ICN 3423)

Ref: 2026/3423 - 27 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier PDI (EMEA) Limited has informed us of a supply issue with its skin disinfectant biocide product.

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Supply Issues Flexicare Medical Ltd Peak Flow Meter Mouthpiece FDD467 (ICN 3112)

Ref: 2025/3112 - 27 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with respiratory solutions from Flexicare Medical has improved.

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135, FGS124, FGS125 and FGE9476 (ICN 3110)

Ref: 2025/3110 - 27 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical is continuing.

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Supply Issues Cardinal Health UK Ltd Anti-Embolism Stockings EGD022, EGD033, EGD036 and EGD437 (ICN 3441)

Ref: 2026/3441 - 27 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with anti-embolism stocking products from Cardinal Health UK has improved.

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Product Update Essity UK Ltd Disposable Continence Pads (ICN 3530)

Ref: 2026/3530 - 27 October 2026

Important Customer Notice Status New Type Delisting

The supplier Essity UK Ltd has informed us of a discontinuation of some of its TENA disposable products.

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Supply Issues Schuco International (London) Ltd Dermatoscope Accessories FBF2731 and FBF2730 (ICN 3498)

Ref: 2026/3498 - 26 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with dermatoscope accessories from Schuco International is continuing.

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Supply Issues Mölnlycke Temporary Warehouse Closure eDirect Products (ICN 3529)

Ref: 2026/3529 - 26 October 2026

Important Customer Notice Status New Type Supplier Update

The supplier Mölnlycke has informed us that it is separating its Operating Room Solutions (ORS) and Gloves business into a stand-alone company.

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Supply Issues GE Medical Blood Pressure Cuffs FJH9955, FJH9958 and FJH10023 (ICN 3525)

Ref: 2026/3525 - 26 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier GE Medical Systems has informed us of a supply issue with its blood pressure cuffs.

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Contract Update Polymer Products (ICN 3371)

Ref: 2026/3371 - 26 October 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change on Polymer Products is continuing.

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Product Update Rocialle Single Use Scissors FGP171 and FGP014 (ICN 3521)

Ref: 2026/3521 - 23 October 2026

Important Customer Notice Status Update Type Delisting

FGP171 and FGP014 will now remain available while our stocks last (AWSL) or until 13 November 2026 before being delisted from the online catalogue.

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Product Update G&N Laboratory Clinical Waste Containers (ICN 3480)

Ref: 2026/3480 - 22 October 2026

Important Customer Notice Status Resolved Type Product Update

The corrective pricing of the new product codes is now complete.

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Field Safety Notice Intersurgical Spirometry Sets and Anaesthetic Breathing Systems Containing Spirometry Sets (ICN 3522)

Ref: 2026/3522 - 22 October 2026

Important Customer Notice Status New Type Product Recall

Intersurgical has issued a Field Safety Notice regarding specific Lots of spirometry sets and anaesthetic breathing systems containing spirometry sets.

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Supply Issues KCI Medical Limited Barrier Film Products ELY040, ELY038 and ELY039 (ICN 3483)

Ref: 2026/3483 - 21 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with barrier films from KCI Medical Limited is continuing.

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