Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supply Issues KCI Medical Limited (3M) Forced Air Warming Blanket FDB85434 (ICN 3093)

Ref: 2025/3093 - 13 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited has improved.

Find out more

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

Find out more

Contract Update Nitrile Examination Gloves (ICN 3425)

Ref: 2026/3425 - 20 August 2026

Important Customer Notice Status Update Type Pricing Update

We have been informed of a contractual change on nitrile examination gloves.

Find out more

Supply Issues ICU Medical Airways Management Multiple Products (ICN 3356)

Ref: 2026/3356 - 20 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across our Airways Management and Associated Products framework is continuing.

Find out more

Safety Alert Alliance Disposables Ltd Utopia Reusable Fork Dessert 18/0 Stainless Steel UJZ1151 (ICN 3443)

Ref: 2026/3443 - 20 August 2026

Important Customer Notice Status New Type Safety Alert

NHS Supply Chain has been made aware of a potential safety concern regarding Utopia Reusable Fork Dessert l distributed by Alliance Disposables Limited.

Find out more

Supply Issues Johnson & Johnson Medical Ltd Trocars FGB046, FGB048, FGB049, FGE3286 and FGB047 (ICN 3238)

Ref: 2026/3238 - 20 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with trocars from Johnson & Johnson Medical Ltd is continuing.

Find out more

Supply Issues Vernacare International Limited Vaginal Speculums FCC85803 and FCC85804 (ICN 3258)

Ref: 2026/3258 - 20 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with vaginal speculums from Vernacare International Limited has improved.

Find out more

Supply Issues Newell Brands UK Limited Soother Products FAX85046 (ICN 3411)

Ref: 2026/3411 - 19 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with soother products from Newell Brands UK Limited is continuing.

Find out more

Supply Issues Olympus Keymed Ltd Energy Devices FGE4025, FGE4026 and FGE4027 (ICN 3171)

Ref: 2025/3171 - 19 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with energy devices from Olympus Keymed has improved.

Find out more

Product Update Johnson & Johnson Trocars (ICN 3451)

Ref: 2026/3451 - 19 August 2026

Important Customer Notice Status New Type Delisting

The supplier Johnson & Johnson has informed us of a discontinuation with its trocar products.

Find out more

Supply Issues KCI Medical Ltd Fluid Warming Products FSB658, FVR85003,FSB656 and FSB653 (ICN 3393)

Ref: 2026/3393 - 19 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with fluid warming products from KCI Medical Ltd is continuing.

Find out more

Product Update Mediq Healthcare Theatre Caps Multiple Products (ICN 3449)

Ref: 2026/3449 - 19 August 2026

Important Customer Notice Status New Type Delisting

The range of theatre caps from Mediq Healthcare UK has now been delisted from the NHS Supply Chain Catalogue.

Find out more

Supply Issues Hunts Food Group Ltd Cereal Breakfast Products AEB85002 and ADF85000 (ICN 3185)

Ref: 2025/3185 - 19 August 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with cereal breakfast products from Hunts Food Group is now resolved.

Find out more

Supply Issues Pennine Tube Yankauer Suction FDR686 (ICN 3380)

Ref: 2026/3380 - 19 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Yankauer suction tube from Pennine Healthcare has improved.

Find out more

Field Safety Notice Medicare Colgate Vaginal Speculum FPH85101, FPH85102, FPH85103, FPH85104 and FPH85105 (ICN 3452)

Ref: 2026/3452 - 19 August 2026

Important Customer Notice Status New Type Product Recall

Medicare Colgate has issued Field Safety Notice NC2026/62 following a report of foreign objects found in the sterile sealed package of Cusco vaginal specula.

Find out more

Supply Issues Flexicare Medical Ltd Respiratory Solutions and Airway Management Products FDD167 and FAG1727 (ICN 3112)

Ref: 2025/3112 - 19 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with peak flow meter mouthpiece from Flexicare Medical Ltd is continuing.

Find out more

Field Safety Notice Masimo NomoLine Cannulae and Procedural Oxygen Masks (POM) Masks Kits FBC3594 (ICN 3447)

Ref: 2026/3447 - 18 August 2026

Important Customer Notice Status New Type Product Recall

Masimo has issued a Field Safety Notice having identified a packing error with specific lots of NomoLine cannulae and POM mask kits.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads