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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 29 April 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus Medical has confirmed it has fully resumed production of pouch bone cements at its main site after resolving a technical machine failure that temporarily limited manufacturing.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 17 April 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

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Field Safety Notice Kimal Namic White Star Handle Manifolds and Namic Rotating Adaptor Syringes (ICN 3326)

Ref: 2026/3326 - 30 April 2026

Important Customer Notice Status New Type Product Recall

Kimal has made us aware of three Field Safety Notices issued by Medline regarding the recall of specific batches of Namic White Star Handle Manifolds and Namic Rotating Adaptor Syringes.

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Contract Update Energy Devices (ICN 3324)

Ref: 2026/3324 - 30 April 2026

Important Customer Notice Status New Type Contractual Change

We have been informed of a contractual change on energy devices within our Minimally Invasive Surgery framework.

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Supply Issues GE Medical Systems Ltd Gas Monitoring Accessories and Adaptor FDD85044, FDD85045, FDE85119, FDE85120 and FDE85121 (ICN 3233)

Ref: 2026/3233 - 29 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with gas monitoring accessories and adaptor products from GE Medical Systems Ltd is continuing.

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Product Update Multiple Suppliers Patient Dry Wipes (ICN 3298)

Ref: 2026/3298 - 29 April 2026

Important Customer Notice Status Update Type Delisting

The discontinuation with plastic-containing patient dry wipes is ongoing.

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Supply Issues Vernacare International Limited Bedliner Cover VMC018 (ICN 3160)

Ref: 2025/3160 - 29 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with bedliner covers from Vernacare International Limited is now resolved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 29 April 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus Medical has confirmed it has fully resumed production of pouch bone cements at its main site after resolving a technical machine failure that temporarily limited manufacturing.

Find out more

Supply Issues Vygon UK Ltd Needlefree Extension Set FSW489 (ICN 3227)

Ref: 2026/3227 - 28 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with needlefree extension sets from Vygon UK Ltd is continuing.

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Supply Issues GBUK Healthcare Blood Collection Set KFK1274 (ICN 3275)

Ref: 2026/3275 - 28 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood collection sets from GBUK Healthcare is continuing.

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Supply Issues Baxter Healthcare Limited Administration Sets for Pump and Gravity Colleague Pumps FSB998 (ICN 3241)

Ref: 2026/3241 - 28 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with administration sets for pump and gravity Colleague pumps from Baxter Healthcare Limited is continuing.

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Supply Issues Becton Dickinson UK Ltd Blood Gas Syringe Products FWC082 (ICN 3280)

Ref: 2026/3280 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood gas syringe products from Becton Dickinson UK Ltd is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Surgical Stapling Products (ICN 3023)

Ref: 2025/3023 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical stapling products from Johnson & Johnson Medical Ltd is continuing.

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Product Update Dakota Integrated Solutions Limited Thermal Wristband Cartridges (ICN 2869)

Ref: 2025/2869 - 27 April 2026

Important Customer Notice Status Resolved Type Product Update

The product update due to a new range of thermal wristband cartridges from Dakota Integrated Solutions is now complete at present.

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Supply Issues Johnson & Johnson Medical Ltd Clip Applier Products FFL317, FFL103, FFL105, FFL235 and FFL317 (ICN 3118)

Ref: 2025/3118 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with clip applier products from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Multiple Suppliers Swabs, Cotton Wool and Bandages (ICN 3307)

Ref: 2026/3307 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with swabs, cotton wool and bandages from multiple suppliers is continuing.

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Supply Issues Olympus Keymed Ltd Energy Devices (ICN 3171)

Ref: 2025/3171 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with energy devices from Olympus Keymed Ltd is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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