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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 6 May 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 29 April 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus Medical has confirmed it has fully resumed production of pouch bone cements at its main site after resolving a technical machine failure that temporarily limited manufacturing.

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Product Update Multiple Suppliers Patient Dry Wipes (ICN 3298)

Ref: 2026/3298 - 7 May 2026

Important Customer Notice Status Update Type Delisting

From 1 June 2026, we will move to supplying non-maceratable, plastic-free dry wipes made from 100% viscose, in addition to our incumbent airlaid maceratable dry wipes.

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Supply Issues Fannin UK Ltd Vacsax Suction Liners (ICN 3331)

Ref: 2026/3331 - 7 May 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Fannin UK Ltd has informed us of a supply issue with its Vacsax suction liners.

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Field Safety Notice Teleflex Arrow Haemodialysis Catheters Multiple Products (ICN 3314)

Ref: 2026/3314 - 7 May 2026

Important Customer Notice Status New Type Product Recall

Teleflex Arrow has issued a precautionary Field Safety Notice EIF-000605, recalling a number of Arrow Haemodialysis Kits and Sets.

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Field Safety Notice Philips Circuit Selection on Trilogy Evo, Trilogy Evo O2, Trilogy Evo Universal and Trilogy EV300 Platform User Interface (ICN 3012)

Ref: 2025/3012 - 7 May 2026

Important Customer Notice Status Update Type Product Alert

Philips Respironics has issued a second revision (B) to their Field Safety Notice FSN 2026-CC-SRC-002.

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Supply Issues Owen Mumford Ltd Warehouse Closure Annual Stock Take eDirect Products (ICN 3288)

Ref: 2026/3288 - 7 May 2026

Important Customer Notice Status Resolved Type Supplier Update

The supplier Owen Mumford has informed us their annual stock take is now complete.

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Supply Issues Hillersden Ltd T/A The Orthodontic Company Supplier Closure Short Term Impact to eDirect Products (ICN 3316)

Ref: 2026/3316 - 7 May 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supplier Hillersden Ltd T/A The Orthodontic Company is now open as normal and lead times have had the two extra days removed.

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Supply Issues Forma-Care (UK) Ltd Belted Pad CFP85091 (ICN 3274)

Ref: 2026/3274 - 7 May 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with belted pad products from Forma-Care (UK) Ltd is now resolved.

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Supply Issues Redland embh Group Limited Newcastle Urine Collection Pack FSW1451 (ICN 3310)

Ref: 2026/3310 - 7 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier Redland embh Group Limited has informed us that the supply issue with its Newcastle urine collection pack is ongoing.

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Field Safety Notice Kimal Namic White Star Handle Manifolds and Namic Rotating Adaptor Syringes (ICN 3326)

Ref: 2026/3326 - 6 May 2026

Important Customer Notice Status Update Type Product Recall

Kimal has issued a customer update regarding Namic Manifolds, including Kimal procedure packs that contain these manifolds.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 6 May 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

Find out more

Supply Issues Becton Dickinson UK Ltd Stopcock with Extension Line FVK958 (ICN 3305)

Ref: 2026/3305 - 6 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with stopcock extension line from Becton Dickinson UK Ltd is ongoing.

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Supply Issues Richardson Healthcare Ltd Single Use Tourniquet Adult Pull Through FWJ062 (ICN 3293)

Ref: 2026/3293 - 6 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with single use tourniquet adult pull through from Richardson Healthcare Ltd is continuing.

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Supply Issues Proact Medical Ltd Multiple Products Across Various Frameworks (ICN 3330)

Ref: 2026/3330 - 6 May 2026

Important Customer Notice Status New Type Supply Issues

The supplier Proact Medical Ltd has informed us of a supply issue with a number of products over several frameworks.

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Supply Issues Intersurgical Ltd Breathing Circuit FDC033 (ICN 3309)

Ref: 2026/3309 - 5 May 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with breathing circuits from Intersurgical Ltd is now resolved.

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Supply Issues Zoll Medical UK Ltd Defibrillation Pads FDJ8367 and FDJ1722 (ICN 2947)

Ref: 2025/2947 - 5 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with defibrillation pads from Zoll Medical UK Pads is continuing.

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