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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 20 March 2026

Important Customer Notice Status Update Type Supplier Update

An Information for Clinical Choice (ICC) has been produced to support clinical teams with alternatives for Microcatheters in the Interventional Neuroradiology category.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 19 March 2026

Important Customer Notice Status Update Type Supply Disruption

On customer webinars there have been several requests for advice on dual antibiotic loaded bone cement.

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Supply Issues GAMA Healthcare Ltd eDirect Products Warehouse Closure (ICN 3284)

Ref: 2026/3284 - 11 March 2026

Important Customer Notice Status New Type Supplier Update

The supplier Gama Healthcare Ltd has informed us of a warehouse closure due to their annual stock take.

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Supply Issues Vygon UK Ltd Central Venous Catheter Triple Lumen for Paediatrics 4.5Fr 6cm FSQ85008 (ICN 3285)

Ref: 2026/3285 - 24 March 2026

Important Customer Notice Status Resolved Type Supply Issues

The supply issue with Central Venous Catheter Triple Lumen for Paediatrics from Vygon UK Ltd is now resolved.

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Supply Issues KCI Medical Ltd Fluid Warming Product FSB656 (ICN 3302)

Ref: 2026/3302 - 24 March 2026

Important Customer Notice Status New Type Supply Disruption

The supplier KCI Medical Ltd has informed us of a supply issue with its Fluid Warming product.

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Supply Issues Vernacare International Limited Bedliner Cover VMC018 (ICN 3160)

Ref: 2025/3160 - 24 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Bedliner Covers from Vernacare International Limited is continuing.

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Supply Issues Olympus Keymed Ltd Energy Devices (ICN 3171)

Ref: 2025/3171 - 23 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Energy Devices from Olympus Keymed Ltd is continuing.

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Supply Issues Ambu UK Ltd ECG Monitoring Electrodes Wet Gel FDK1425 (ICN 3253)

Ref: 2026/3253 - 23 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with ECG Monitoring Electrodes Wet Gel from Ambu UK Ltd is now resolved.

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Supply Issues Greiner Bio-One Ltd Safety Blood Collection Sets with Blood Cultures and Venous Tubes KFK332, KFK852, KFK22, KFK266 and FNG85017 (ICN 3264)

Ref: 2026/3264 - 23 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Safety Blood Collection Sets with Blood Cultures and Venous Tubes from Greiner Bio-One Ltd has improved.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 20 March 2026

Important Customer Notice Status Update Type Supplier Update

An Information for Clinical Choice (ICC) has been produced to support clinical teams with alternatives for Microcatheters in the Interventional Neuroradiology category.

Find out more

Product Update Multiple Suppliers Patient Dry Wipes (ICN 3298)

Ref: 2026/3298 - 20 March 2026

Important Customer Notice Status New Type Delisting

As part of the new Skin Cleansing Disinfection and Hygiene framework, the current range of plastic‑containing dry wipes will be replaced with new plastic‑free (PF) 100% viscose dry wipes.

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Field Safety Notice Laborie Medical Technologies UK Ltd Kiwi Complete Vacuum Delivery System FFK019 (ICN 3297)

Ref: 2026/3297 - 20 March 2026

Important Customer Notice Status New Type Product Recall

Laborie Medical Technologies UK Ltd has issued a Field Safety Notice following customer reports of failure of handle break at the Traction Force Indicator handle joint.

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Supply Issues Danone Nutricia Ltd Giving Set Accessories FSW168 and FSW303 (ICN 3174)

Ref: 2025/3174 - 20 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supplier Danone Nutricia Ltd has informed us the products are no longer available.

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Safety Alert Molnlycke Hibiwash 500ml Bottle 4% Chlorhexidine Gluconate Antiseptic DEC85030 (ICN 3296)

Ref: 2026/3296 - 19 March 2026

Important Customer Notice Status New Type Safety Alert

Molnlycke Health Care has issued a supplier letter to advise of a potential microbial contamination affecting specific batches of Hibiwash products.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 19 March 2026

Important Customer Notice Status Update Type Supply Disruption

On customer webinars there have been several requests for advice on dual antibiotic loaded bone cement.

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Supply Issues Vygon UK Ltd MST Introducer 2Fr FSU562 (ICN 3202)

Ref: 2025/3202 - 19 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Introducer Catheters from Vygon UK Ltd is continuing.

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Supply Issues Blatchford Limited Closure for Annual Stock Take eDirect Products (ICN 3290)

Ref: 2026/3290 - 18 March 2026

Important Customer Notice Status New Type Supplier Update

The supplier Blatchford Limited has informed us that they will be closed for their annual stock take.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products VCB092 and VCB154 (ICN 3093)

Ref: 2025/3093 - 18 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited is continuing.

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