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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply disruption position remains the same as in yesterday’s update (Thursday 8 September 2026).

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Blanket FDB85434 (ICN 3093)

Ref: 2025/3093 - 13 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited has improved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

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Supply Issues Becton Dickinson Blood Gas Syringe FWC082 (ICN 3462)

Ref: 2026/3462 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood gas syringe from Becton Dickinson is continuing.

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Supply Issues Eurosurgical Ltd Amniocentesis Needle FPH85065 (ICN 3475)

Ref: 2026/3475 - 9 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Eurosurgical Ltd has informed us of a supply issue with its amniocentesis needle.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply disruption position remains the same as in yesterday’s update (Thursday 8 September 2026).

Find out more

Supply Issues Richardson Healthcare Ltd National Procedure Packs EVH011 (ICN 3442)

Ref: 2026/3442 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with national procedure pack from Richardson Healthcare is continuing.

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Supply Issues Becton Dickinson UK Ltd Hypodermic Syringe FWC244 (ICN 3434)

Ref: 2026/3434 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with hypodermic syringe from Becton Dickinson is continuing.

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Supply Issues Becton Dickinson UK Ltd Venous Tube KFK374 (ICN 3474)

Ref: 2026/3474 - 9 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd has informed us of a supply issue with its venous tube.

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Supply Issues ICU Medical eDirect Products (ICN 3364)

Ref: 2026/3364 - 9 September 2026

Important Customer Notice Status Update Type Supply Disruption

ICU Medical has informed us that the distribution of eDirect products to the NHS has improved.

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Field Safety Notice ICU Medical CADD™ Medication Cassette Reservoirs with NRFit (ICN 3473)

Ref: 2026/3473 - 9 September 2026

Important Customer Notice Status New Type Product Recall

ICU Medical has issued a Field Safety Notice regarding a potential issue with specific models and Lots of the 100mL and 250mL CADD Medication Cassette Reservoirs with NRFit Connectors.

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Supply Issues Mediq Healthcare UK Limited Phase Change Single Use Thermometer FJQ85039 (ICN 3471)

Ref: 2026/3471 - 9 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Mediq Healthcare UK Limited has informed us of a supply issue with its phase change single use thermometer.

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Contract Update Multiple Suppliers Across our Respiratory Solutions Framework (ICN 3432)

Ref: 2026/3432 - 9 September 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change across our Respiratory Solutions framework is continuing.

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Supply Issues Becton Dickinson UK Ltd Biopsy Needles FRZ3041 (ICN 3470)

Ref: 2026/3470 - 8 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson has informed us of a supply issue with its biopsy needles.

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Supply Issues Mediq Healthcare UK Ltd Surgifix Bandage Elastic Net Retention Rolls (ICN 3461)

Ref: 2026/3461 - 8 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgifix bandage elastic net retention rolls is continuing.

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Product Update Cardinal Health UK Ltd Chest Drain Range of Products (ICN 3403)

Ref: 2026/3403 - 8 September 2026

Important Customer Notice Status Update Type Product Update

The discontinuation with the chest drain range from Cardinal Health UK Ltd is continuing.

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Supply Issues Flexicare Medical Ltd Respiratory Solutions FAG1727 and FDD467 (ICN 3112)

Ref: 2025/3112 - 8 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with compressor nebuliser from Flexicare Medical Ltd has improved.

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Product Update Medline Industries Ltd Medium and High Concentration Oxygen Facemasks (ICN 3224)

Ref: 2026/3224 - 8 September 2026

Important Customer Notice Status Resolved Type Product Update

The product update has now been implemented across the nine affected products.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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