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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Personal Protective Equipment (PPE) Increased Demand Update (ICN 2790)

Ref: 2025 / 2790 - 24 January 2025

Important Customer Notice: Update

FFP3 mask (BWG85026) is in the process of being removed from demand management.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes FWC427 (ICN 2722)

Ref: 2024/2722 - 21 January 2025

Important Customer Notice: Update

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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Product Update GOJO Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Ref: 2024/2523 - 12 December 2024

Important Customer Notice: Update

Demand management has been removed from all Ecolab and Essity products.

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Product Update Removal of Blue Diamond Supply Route (ICN 2544)

Ref: 2024/2544 - 24 January 2025

Important Customer Notice: Update

An updated product listing is available which shows all NPCs which have been transitioned to a new supply route or delisted in this update.

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Personal Protective Equipment (PPE) Increased Demand Update (ICN 2790)

Ref: 2025 / 2790 - 24 January 2025

Important Customer Notice: Update

FFP3 mask (BWG85026) is in the process of being removed from demand management.

Find out more

Supply Issues ICU Medical International Ltd Endotracheal Tubes FDG904, FDG905, FDG906, FDG907 and FDG908  (ICN 2740)

Ref: 2024/2740 - 24 January 2025

Important Customer Notice: Update

The supply issues with Endotracheal Tubes from ICU Medical International Ltd is continuing.

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Supply Issues ICU Medical International Ltd NRfit Epidural Kit FTR3374 (ICN 2792)

Ref: 2025/2792 - 24 January 2025

Important Customer Notice: Update

The supply issue with NRfit Epidural Kit products from ICU International Ltd is continuing.

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Pricing Update Patient Weighing Scales and Measuring Devices (ICN 2804)

Ref: 2025/2804 - 24 January 2025

Important Customer Notice: Pricing Update

We have been informed of a contractual change on Patient Weighing Scales and Measuring Devices.

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Supply Issues ICU Medical International Limited Needle Vascular Access FTS153 (ICN 2813)

Ref: 2025/2813 - 24 January 2025

Important Customer Notice: Supply Issues

The supplier ICU Medical International Limited has informed us of a supply issue with its Needle Vascular Access products.

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Delisting Becton Dickinson Venflon™ IV Cannula with Wings 14G to 22G (ICN 2812)

Ref: 2025/2812 - 23 January 2025

Important Customer Notice: Delisting

The supplier Becton Dickinson has informed us of a discontinuation with its Venflon™ IV Cannula products.

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Supply Issues B Braun Medical Ltd 2ml Luer Slip Syringe Products FWC403 (ICN 2599)

Ref: 2024/2599 - 23 January 2025

Important Customer Notice: Update

The supply issue with 2ml Luer Slip Syringe products from B Braun Medical Ltd is continuing.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 23 January 2025

Important Customer Notice: Update

The supply issue with Surgical Suture products from Johnson & Johnson Medical Ltd has improved.

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Supply Issues Smiths Medical International Ltd Endotracheal Stylets (ICN 2694)

Ref: 2024/2694 - 23 January 2025

Important Customer Notice: Update

The supply issue with Endotracheal Stylets from Smiths Medical International Ltd is continuing.

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Supply Issues Coloplast Ltd Endourology Balloon Catheters (ICN 2811)

Ref: 2025/2811 - 23 January 2025

Important Customer Notice: Supply Issues

The supplier Coloplast Ltd has informed us of a supply issue after issuing a Field Safety Notice withdrawing from use a range of Catheters from their Endourology Portfolio.

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Supply Issues Vygon UK Ltd Needlefree Extension Set FSW311 (ICN 2807)

Ref: 2025/2807 - 23 January 2025

Important Customer Notice: Supply Issues

The supplier Vygon UK Ltd has informed us of a supply issue with its Needlefree Extension Set products.

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Delisting Johnson & Johnson Medical (eDirect) Electrophysiology Products (ICN 2767)

Ref: 2024/2767 - 23 January 2025

Important Customer Notice: Resolved

The discontinuation with Electrophysiology products from Johnson & Johnson Medical (eDirect) is now resolved.

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Supply Issues Clinimed Ltd Clinisorb Odour Control Dressings ELV051, ELV053 and ELV055 (ICN 2254)

Ref: 2023/2254 - 22 January 2025

Important Customer Notice: Update

The supply issue with Clinisorb Odour Control Dressings from Clinimed Ltd is continuing.

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Supply Issues Convatec Ltd All Routes Hydrocolloid Dressing ELM151 (ICN 2766)

Ref: 2024/2766 - 22 January 2025

Important Customer Notice: Resolved

The supply issue with Hydrocolloid Dressings from Convatec Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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