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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Featured

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

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Product Update Thermo Fisher Diagnostics Ltd Oxoid Microbiology Products (ICN 3517)

Ref: 2026/3517 - 19 October 2026

Important Customer Notice Status New Type Delisting

The supplier Thermo Fisher Diagnostics Ltd has informed us of a discontinuation of its Oxoid microbiology products.

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Supply Issues Becton Dickinson UK Ltd Venous Tube KFK374 (ICN 3474)

Ref: 2026/3474 - 19 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with the venous tube from Becton Dickinson UK is now resolved.

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Product Update Essity UK Medical Adhesive Tapes (ICN 3516)

Ref: 2026/3516 - 19 October 2026

Important Customer Notice Status New Type Delisting

The supplier Essity UK Tena HM has informed us of a discontinuation of its medical adhesive tapes.

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Supply Issues Medtronic Limited Surgical Stapling Products FGS183 (ICN 3450)

Ref: 2026/3450 - 19 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with the surgical stapler from Medtronic Limited is now resolved.

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Supply Issues Becton Dickinson UK Ltd Ed Wokingham Needlefree Extension Set FSB2499 (ICN 3454)

Ref: 2026/3454 - 19 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with needlefree extension set from Becton Dickinson UK is continuing.

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Field Safety Notice Nova Biomedical StatStrip® Ketone Test Strips (ICN 3500)

Ref: 2026/3500 - 19 October 2026

Important Customer Notice Status Update Type Product Recall

The MHRA has issued an update to DSI/2026/013 regarding an additional Lot of Nova Biomedical StatStrip ketone test strips that is affected.

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Supply Issues Nova Biomedical StatStrip® Ketone Test Strips (ICN 3503)

Ref: 2026/3503 - 19 October 2026

Important Customer Notice Status Update Type Supply Disruption

The MHRA has issued an update to DSI/2026/013 regarding an additional Lot of Nova Biomedical StatStrip ketone test strips that is affected.

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Supply Issues Vygon UK Ltd Filter Endotoxin FTC225 (ICN 3408)

Ref: 2026/3408 - 19 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with filter endotoxin from Vygon Uk Ltd is now resolved.

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Supply Issues MedScience Distribution Ltd Single Use Virgin Plastic Medicine Pots FBF85168, FBF85189 and FBF85169 (ICN 3469)

Ref: 2026/3469 - 19 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with single use virgin plastic medicine pots from MedScience is continuing.

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Contract Update Temporary Ordering Closure Edwards Lifesciences Transition to Becton Dickinson UK Ltd (ICN 3514)

Ref: 2026/3514 - 16 October 2026

Important Customer Notice Status New Type Product Update

The supplier Edwards Lifesciences has informed us of a temporary ordering black out period to allow their internal ordering systems to switch over to Becton Dickinson (BD).

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Supply Issues Interweave Textiles Bed Sheet Products CVW85019 (ICN 3513)

Ref: 2026/3513 - 16 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Interweave Textiles has informed us of a supply issue with its slipper socks and blanket packs.

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Supply Issues Medtronic Ltd Standard Blade Electrode Disposable FDJ2429 (ICN 3428)

Ref: 2026/3428 - 15 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with standard blade electrode disposable product from Medtronic Ltd is continuing.

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Supply Issues Vygon UK Ltd Stopcock with Extension Line FVK045 (ICN 3508)

Ref: 2026/3508 - 15 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon UK Ltd has informed us of a supply issue with its Stopcock with extension line products.

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Supply Issues Baxter Healthcare Ltd Bladder Irrigation Set FTK002 (ICN 3437)

Ref: 2026/3437 - 15 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with bladder irrigation set from Baxter Healthcare is continuing.

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Product Update Richardson Healthcare Open Suction Catheters (ICN 3404)

Ref: 2026/3404 - 15 October 2026

Important Customer Notice Status Update Type Delisting

The discontinuation of open suction catheters is continuing.

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