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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 22 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 May 2026

Important Customer Notice Status Update Type Supply Disruption

Temporary switch required on Zimmer Biomet High Fatigue G.

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Product Update Nationally Contracted Products (NCP)  Chlorine (ICN 3322)

Ref: 2026/3322 - 25 June 2026

Important Customer Notice Status Update Type Product Update

Six NPCs on the product listing in the NPC Column of the delisted tab were incorrect on the previous update dated 18 June 2026.

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Supply Issues Zoll Medical UK Ltd OneStep Defibrillation Pads (ICN 3351)

Ref: 2026/3351 - 25 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with OneStep defibrillation pads from Zoll Medical U.K. Ltd is continuing.

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Field Safety Procedure Packs ChloraPrep 2% 1ml and ChloraPrep Frepp 2% 1.5ml Applicators (ICN 3359)

Ref: 2026/3359 - 25 June 2026

Important Customer Notice Status Update Type Product Recall

Unisurge has issued a Field Safety Notice regarding BD ChloraPrep 2% 1ml and ChloraPrep Frepp 2% 1.5ml Applicators contained within their procedure packs.

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Contract Update Polymer Products (ICN 3371)

Ref: 2026/3371 - 24 June 2026

Important Customer Notice Status New Type Pricing Update

We have been informed of a contractual change on Polymer Products.

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Product Update Ontex UK Ltd Bodyworn Disposable Continence Pads (ICN 3184)

Ref: 2025/3184 - 24 June 2026

Important Customer Notice Status Resolved Type Product Update

The rebrand and change of MPCs with Bodyworn disposable continence pads from Ontex UK Ltd is now complete.

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Supply Issues Zoll Medical UK Ltd Defibrillation Device Battery FDJ2956 (ICN 3373)

Ref: 2026/3373 - 24 June 2026

Important Customer Notice Status Update Type Supply Issues

The supply issue with its defibrillation device battery products from Zoll Medical UK Ltd is continuing.

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Supply Issues GE Medical Systems Ltd Gas Monitoring Accessories and Adaptor FDD85044, FDD85045, FDE85119, FDE85120 and FDE85121 (ICN 3233)

Ref: 2026/3233 - 24 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with gas monitoring accessories and adaptor products from GE Medical Systems Ltd is continuing.

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Supply Issues Ontex UK Ltd Belted Pads (ICN 3260)

Ref: 2026/3260 - 24 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with belted pads from Ontex UK is continuing.

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Supply Issues Queensland Bakery Patient Feeding Cakes ADS531 and ADT745 (ICN 3384)

Ref: 2026/3384 - 24 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Queensland Bakery has informed us of a supply issue with its patient feeding cake products.

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Supply Issues Becton Dickinson UK Ltd Blood Collection Support Product KFK036 (ICN 3385)

Ref: 2026/3385 - 24 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd has informed us of a supply issue with its blood collection support products.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Administration Set Alaris VP Volumetric Pump FKA879 (ICN 3327)

Ref: 2026/3327 - 23 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with needlefree extension sets from Becton Dickinson UK Ltd is now resolved.

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Product Update Hunts Food Group Ltd Vegetable Oils AFC013 (ICN 3383)

Ref: 2026/3383 - 23 June 2026

Important Customer Notice Status New Type Delisting

The supplier Hunts Food Group Ltd has informed us of a discontinuation with vegetable oil products.

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Supply Issues Vygon UK Ltd Umbilical Catheter FVP85005 (ICN 3382)

Ref: 2026/3382 - 23 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon UK Ltd has informed us of a supply issue with its umbilical catheter.

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Product Update Ontex UK Ltd Shaped Pads (ICN 3336)

Ref: 2026/3336 - 22 June 2026

Important Customer Notice Status Resolved Type Product Update

We can confirm that the correct pricing has been updated on our online catalogue across all Ontex UK Ltd shaped pads products.

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Supply Issues Pennine Tube Yankauer Suction FWP084 (ICN 3380)

Ref: 2026/3380 - 22 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Pennine has informed us of a supply issue with its Tube Yankauer Suction.

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    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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