Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 3 September 2026

Important Customer Notice Status Update Type Supply Disruption

Boston Scientific has issued guidance for trusts with an emergency need for a product that is necessary for use in a scheduled procedure in the next 48 hours.

Find out more

Supply Issues KCI Medical Limited (3M) Forced Air Warming Blanket FDB85434 (ICN 3093)

Ref: 2025/3093 - 13 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited has improved.

Find out more

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

Find out more

Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 3 September 2026

Important Customer Notice Status Update Type Supply Disruption

Boston Scientific has issued guidance for trusts with an emergency need for a product that is necessary for use in a scheduled procedure in the next 48 hours.

Find out more

Supply Issues Stryker UK Ltd Pulse Lavage Products (ICN 3270)

Ref: 2026/3270 - 3 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with pulse lavage products from Stryker UK Ltd is now resolved.

Find out more

Supply Issues Aymes Nutritional Supplements ABX978 and ABX979 (ICN 3358)

Ref: 2026/3358 - 3 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with nutritional supplements from Aymes has improved.

Find out more

Supply Issues Scot Young Research Ltd Mops MLE603 and MLE611 (ICN 3429)

Ref: 2026/3429 - 3 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with mops from Scot Young Research Ltd is now resolved.

Find out more

Supply Issues BVM Medical Invasive Cardiology Products for Adults and Paediatrics (ICN 2777)

Ref: 2024/2777 - 3 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with cardiology products for adults and paediatrics from BVM Medical is continuing.

Find out more

Supply Issues Welch Allyn UK Ltd Blood Pressure Cuffs and Tympanic Thermometer (ICN 3467)

Ref: 2026/3467 - 3 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Welch Allyn UK has informed us of a supply issue with its blood pressure cuffs and tympanic thermometer.

Find out more

Supply Issues Medtronic Limited Surgical Stapling FGS274 and FGS281 (ICN 3141)

Ref: 2025/3141 - 2 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with surgical stapling products from Medtronic is now resolved.

Find out more

Supply Issues Johnson & Johnson Medical Ltd Surgical Staplers Multiple Products (ICN 3023)

Ref: 2025/3023 - 2 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical staplers from Johnson & Johnson is continuing.

Find out more

Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135, FGS124, FGS133 and FGE9476 (ICN 3110)

Ref: 2025/3110 - 2 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical Ltd is continuing.

Find out more

Supply Issues Mediq Healthcare UK Ltd Surgifix Bandage Elastic Net Retention Rolls (ICN 3461)

Ref: 2026/3461 - 2 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Mediq Healthcare UK Ltd has informed us of a supply issue with its Surgifix bandage elastic net retention rolls.

Find out more

Contract Update Energy Devices (ICN 3324)

Ref: 2026/3324 - 2 September 2026

Important Customer Notice Status Resolved Type Contractual Change

The supply issue with energy devices within our Minimally Invasive Surgery framework due to a contractual change is now resolved.

Find out more

Supply Issues Multiple Suppliers Swabs, Cotton Wool and Bandages (ICN 3307)

Ref: 2026/3307 - 2 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with swabs, cotton wool and bandages from multiple suppliers is now resolved.

Find out more

Supply Issues Becton Dickinson UK Ltd Stock Oxford Hypodermic Syringe FWC062 (ICN 3395)

Ref: 2026/3395 - 1 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with hypodermic syringes from Becton Dickinson is continuing.

Find out more

Supply Issues Flexicare Medical Ltd Compressor Nebuliser FAG1727 (ICN 3112)

Ref: 2025/3112 - 1 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with compressor nebuliser from Flexicare Medical Ltd has improved.

Find out more

Supply Issues Cellpath Microscope Slide KTH110 (ICN 3343)

Ref: 2026/3343 - 1 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with microscope slides from Cellpath is continuing.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads