Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

Find out more

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 May 2026

Important Customer Notice Status Update Type Supply Disruption

Temporary switch required on Zimmer Biomet High Fatigue G.

Find out more

Supply Issues Zoll Medical UK Ltd Defibrillation Pads FDJ8367 (ICN 2947)

Ref: 2025/2947 - 19 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with defibrillation pads from Zoll Medical UK is continuing.

Find out more

Supply Issues Healthium Medtech UK Ltd Software Update eDirect Products (ICN 3377)

Ref: 2026/3377 - 19 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Healthium Medtech UK Ltd has informed us that they are closing due to an SAP system migration.

Find out more

Supply Issues Vygon UK Ltd Needlefree Connection Systems FSB730 (ICN 3375)

Ref: 2026/3375 - 19 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon UK Ltd has informed us of a supply issue with its needlefree bag spike Bionector spike products.

Find out more

Product Update Nationally Contracted Products (NCP)  Chlorine (ICN 3322)

Ref: 2026/3322 - 18 June 2026

Important Customer Notice Status Update Type Product Update

One of the awarded product codes is currently suspended due to ongoing supplier manufacturing issues.

Find out more

Supply Issues Vygon UK Ltd Needlefree Extension Set FSW489 (ICN 3227)

Ref: 2026/3227 - 18 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with needlefree extension sets from Vygon UK is now resolved.

Find out more

Supply Issues Pasante Healthcare Non-Sterile Lubricants FTM221 (ICN 3321)

Ref: 2026/3321 - 18 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supplier Pasante Healthcare has informed us that this supply issue is now resolved.

Find out more

Supply Issues Microvention PHIL Liquid Embolic Products (ICN 2272)

Ref: 2023/2272 - 18 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

FRW1184 FRW1182 FRW1180 and FRW1176 are no longer available to order and are in the process of being delisted from our online catalogue.

Find out more

Supply Issues Pari Medical Ltd Annual Stock Take Closure eDirect Products (ICN 3374)

Ref: 2026/3374 - 18 June 2026

Important Customer Notice Status New Type Supply Issues

The supplier Pari Medical Ltd has informed us that they are closing due to an annual stock take.

Find out more

Supply Issues Zoll Medical UK Ltd Defibrillation Device Battery FDJ2956 (ICN 3373)

Ref: 2026/3373 - 18 June 2026

Important Customer Notice Status New Type Supply Issues

The supplier Zoll Medical UK Ltd has informed us of a supply issue with its Defibrillation Device Battery.

Find out more

Supply Issues Vygon UK Ltd Central Venous Catheters and Associated Products FSQ2635, FTR1035, FSQ3830 and FTR2819 (ICN 3107)

Ref: 2025/3107 - 18 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with central venous catheters and associated products from Vygon UK Ltd is continuing.

Find out more

Field Safety Procedure Packs ChloraPrep 2% 1ml and ChloraPrep Frepp 2% 1.5ml Applicators (ICN 3359)

Ref: 2026/3359 - 17 June 2026

Important Customer Notice Status New Type Product Recall

B Braun, Kimal and Rocialle have issued Field Safety Notice’s regarding BD ChloraPrep 2% 1mL and ChloraPrep Frepp 2% 1.5mL Applicators contained within their procedure packs

Find out more

Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135 and FGS124 (ICN 3110)

Ref: 2025/3110 - 17 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical Ltd is continuing.

Find out more

Supply Issues ICU Medical eDirect Products (ICN 3364)

Ref: 2026/3364 - 17 June 2026

Important Customer Notice Status Update Type Supply Disruption

ICU Medical have issued an update regarding service levels and remediation plan.

Find out more

Field Safety Notice Boston Scientific FARADRIVE™ Steerable Sheath Updated Instructions for Use (ICN 3370)

Ref: 2026/3370 - 17 June 2026

Important Customer Notice Status New Type Product Alert

Boston Scientific has issued a Field Safety Notice regarding the FARADRIVE™ Steerable Sheath, highlighting a very low risk of air embolism (0.0134%) linked in some cases to damage of the haemostatic valve from incorrect dilator insertion during preparation.

Find out more

Contract Update Spectrum X Direct Ltd Hand Hygiene Products (ICN 3269)

Ref: 2026/3269 - 17 June 2026

Important Customer Notice Status Update Type Contractual Change

The contract update with Spectrum X Direct Ltd is continuing.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads