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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply disruption continues to improve, with manufacturing underway.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 22 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Salter Labs UK T/A Airlife Nasal Cannula and Oxygen Facemask Products FDB917 and FDK6878 (ICN 3179)

Ref: 2025/3179 - 13 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with  nasal cannula and oxygen facemask products from Salter Labs UK T/A Airlife is continuing.

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Field Safety Notice Alpha Solway Face Fit Test Solution A and Face Fit Test Solution B 50ml Bottles Saccharin and Bitrex (ICN 3232)

Ref: 2026/3232 - 13 July 2026

Important Customer Notice Status Update Type Product Recall

The supplier Globus has informed us that the quality issue with its Alpha Solway Face Fit Test Solution A and Face Fit Test Solution B (50ml bottles, Saccharin and Bitrex) is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Veress Needle FGE3233 (ICN 3257)

Ref: 2026/3257 - 13 July 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Veress needle products from Johnson & Johnson is now resolved.

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Supply Issues Alliance Disposables Ltd Room Thermometer UFW457 (ICN 3405)

Ref: 2026/3405 - 13 July 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Alliance Disposables Ltd has informed us of a supply issue with its room thermometer.

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Supply Issues Multiple Suppliers Swabs, Cotton Wool and Bandages (ICN 3307)

Ref: 2026/3307 - 10 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with swabs, cotton wool and bandages from multiple suppliers is continuing.

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Supply Issues Healthium Medtech UK Ltd Software Update eDirect Products (ICN 3377)

Ref: 2026/3377 - 10 July 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue due to a software system migration is now resolved.

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Field Safety Notice Resmed Astral 100 and Astral 150 Ventilators (ICN 3402)

Ref: 2026/3402 - 10 July 2026

Important Customer Notice Status New Type Field Safety Notice

Resmed has issued a Field Safety Notice affecting a subset of Astral 100 and Astral 150 ventilators.

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Product Update Richardson Healthcare Open Suction Catheters (ICN 3404)

Ref: 2026/3404 - 10 July 2026

Important Customer Notice Status New Type Delisting

The supplier Richardson Healthcare has informed us of a discontinuation with its open suction catheter products.

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Supply Issues Becton Dickinson UK Ltd Administration set Alaris GP Volumetric Pump FKA321 (ICN 3369)

Ref: 2026/3369 - 10 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with administration set Alaris GP volumetric pump from Becton Dickinson is continuing.

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Supply Issues Vygon UK Ltd Needlefree Connection Systems FSB730 (ICN 3375)

Ref: 2026/3375 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier Vygon UK Ltd has informed us that the supply issue with its needlefree bag spike Bionector spike products is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135, FGS124, FGS133 and FGE9476 (ICN 3110)

Ref: 2025/3110 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical Ltd is continuing.

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Product Update Teleflex Medical UK Self-Retaining Catheter (Foley) 2-Way PTFE Coated Latex Sizes 12Ch to 22Ch (ICN 3267)

Ref: 2026/3267 - 9 July 2026

Important Customer Notice Status Resolved Type Delisting

The discontinuation of the Self-Retaining (Foley) 2-Way PTFE Coated Latex Catheters from Teleflex Medical UK is ongoing, however we have requested all 12 products to be delisted from the catalogue.

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Supply Issues Hunts Food Group Ltd Cold Beverages Product AAC85005 (ICN 3400)

Ref: 2026/3400 - 9 July 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Hunts Food Group Ltd has informed us of a supply issue with its Water Natural Still pet bottle 500ml.

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Supply Issues Flexicare Medical Ltd Multiple Respiratory Products FDD167 (ICN 3112)

Ref: 2025/3112 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airways Management products from Flexicare Medical Ltd has improved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply disruption continues to improve, with manufacturing underway.

Find out more

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    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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