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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

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Contract Update Temporary Ordering Closure Edwards Lifesciences Transition to Becton Dickinson UK Ltd (ICN 3514)

Ref: 2026/3514 - 16 October 2026

Important Customer Notice Status New Type Product Update

The supplier Edwards Lifesciences has informed us of a temporary ordering black out period to allow their internal ordering systems to switch over to Becton Dickinson (BD).

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Supply Issues Interweave Textiles Bed Sheet Products CVW85019 (ICN 3513)

Ref: 2026/3513 - 16 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Interweave Textiles has informed us of a supply issue with its slipper socks and blanket packs.

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Supply Issues MedScience Distribution Ltd Single Use Virgin Plastic Medicine Pots FBF85168 and FBF85189 (ICN 3469)

Ref: 2026/3469 - 16 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with single use virgin plastic medicine pots from MedScience has improved.

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Supply Issues Nova Biomedical StatStrip® Ketone Test Strips (ICN 3503)

Ref: 2026/3503 - 16 October 2026

Important Customer Notice Status Update Type Supply Disruption

To support customers to identify and validate alternative ketone testing methods, including alternative point-of-care devices and laboratory testing, we have complied an updated product listing.

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Supply Issues Medtronic Ltd Standard Blade Electrode Disposable FDJ2429 (ICN 3428)

Ref: 2026/3428 - 15 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with standard blade electrode disposable product from Medtronic Ltd is continuing.

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Supply Issues Vygon UK Ltd Stopcock with Extension Line FVK045 (ICN 3508)

Ref: 2026/3508 - 15 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon UK Ltd has informed us of a supply issue with its Stopcock with extension line products.

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Supply Issues Baxter Healthcare Ltd Bladder Irrigation Set FTK002 (ICN 3437)

Ref: 2026/3437 - 15 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with bladder irrigation set from Baxter Healthcare is continuing.

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Product Update Richardson Healthcare Open Suction Catheters (ICN 3404)

Ref: 2026/3404 - 15 October 2026

Important Customer Notice Status Update Type Delisting

The discontinuation of open suction catheters is continuing.

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Supply Issues Fresenius Autotransfusion Sets and Accessories KFK949 and FWF85001 (ICN 3512)

Ref: 2026/3512 - 15 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Fresenius has informed us of a supply issue with its autotransfusion set and accessories.

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Field Safety Notice Masimo Rad-57 with Select Red SpO2 SET® Direct Connect Sensors (ICN 3491)

Ref: 2026/3491 - 15 October 2026

Important Customer Notice Status Update Type Product Alert

FBC85676 has been delisted from our online catalogue and is no longer available to order.

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Supply Issues Vernacare International Limited Vaginal Speculums FCC85803 and FCC85804 (ICN 3258)

Ref: 2026/3258 - 15 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with vaginal speculums from Vernacare International Limited is continuing.

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Supply Issues Rocialle Anti-Embolism Stockings Multiple Products (ICN 3494)

Ref: 2026/3494 - 15 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Anti-Embolism Stockings from Rocialle is continuing.

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Supply Issues Snackline Chocolate Products ADT85021, ADT85040, ADT85042, ADT85043 and ADT85044 (ICN 3510)

Ref: 2026/3510 - 15 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Snackline has informed us of a supply issue with its chocolate products.

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Product Update Molnlycke Healthcare Ltd Irrigation Fluid MRB358 (ICN 3506)

Ref: 2026/3506 - 15 October 2026

Important Customer Notice Status New Type Delisting

The supplier Molnlycke Healthcare Ltd has informed us of a discontinuation of its irrigation fluid.

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Supply Issues Weetabix Porridge Oats AEB845 (ICN 3509)

Ref: 2026/3509 - 15 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Weetabix has informed us of a supply issue with its Ready brek instant oats.

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    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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