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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 22 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 May 2026

Important Customer Notice Status Update Type Supply Disruption

Temporary switch required on Zimmer Biomet High Fatigue G.

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Field Safety Notice Intersurgical Guedel Airways (ICN 3381)

Ref: 2026/3381 - 22 June 2026

Important Customer Notice Status New Type Product Recall

Intersurgical has issued a Field Safety Notice for all lots with an expiry date in the range 2026-06 to 2031-02 of Guedel airway products.

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Product Update Kimal PLC Bioflo PICC Lines (ICN 3379)

Ref: 2026/3379 - 22 June 2026

Important Customer Notice Status New Type Delisting

The supplier Kimal Plc has informed us of a discontinuation with some of its Bioflo PICC lines.

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Supply Issues Salter Labs UK T/A Airlife Nasal Cannula and Oxygen Facemask Products FDB917 and FDK6878 (ICN 3179)

Ref: 2025/3179 - 22 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with spirometers and gas sampling line products from Salter Labs UK T/A Airlife is continuing.

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Supply Issues Zoll Medical UK Ltd OneStep Defibrillation Pads (ICN 3351)

Ref: 2026/3351 - 22 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with OneStep defibrillation pads from Zoll Medical U.K. Ltd is continuing.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 22 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Boston Scientific Ltd Cryo Needles (ICN 3378)

Ref: 2026/3378 - 22 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Boston Scientific Ltd has informed us of a supply issue with its cryo needle range of products.

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Supply Issues Flexicare Medical Ltd Multiple Respiratory Products FDD2807 and FDD167 (ICN 3112)

Ref: 2025/3112 - 19 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airways Management products from Flexicare Medical Ltd is continuing.

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Field Safety Notice Intersurgical Various BVM Resuscitators (ICN 2987)

Ref: 2025/2987 - 19 June 2026

Important Customer Notice Status Update Type Product Alert

Intersurgical has issued a Field Safety Notice regarding specific lots of various BVM Resuscitators.

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Supply Issues Unisurge International Ltd Polypropylene One Litre Sterile Jug EVX125 (ICN 3372)

Ref: 2026/3372 - 19 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Unisurge International Ltd has informed us of a supply issue with its Polypropylene one litre sterile jug.

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Supply Issues Zoll Medical UK Ltd Defibrillation Pads FDJ8367 (ICN 2947)

Ref: 2025/2947 - 19 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with defibrillation pads from Zoll Medical UK is continuing.

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Supply Issues Healthium Medtech UK Ltd Software Update eDirect Products (ICN 3377)

Ref: 2026/3377 - 19 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Healthium Medtech UK Ltd has informed us that they are closing due to an SAP system migration.

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Supply Issues Vygon UK Ltd Needlefree Connection Systems FSB730 (ICN 3375)

Ref: 2026/3375 - 19 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon UK Ltd has informed us of a supply issue with its needlefree bag spike Bionector spike products.

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Product Update Nationally Contracted Products (NCP)  Chlorine (ICN 3322)

Ref: 2026/3322 - 18 June 2026

Important Customer Notice Status Update Type Product Update

One of the awarded product codes is currently suspended due to ongoing supplier manufacturing issues.

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Supply Issues Vygon UK Ltd Needlefree Extension Set FSW489 (ICN 3227)

Ref: 2026/3227 - 18 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with needlefree extension sets from Vygon UK is now resolved.

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Supply Issues Pasante Healthcare Non-Sterile Lubricants FTM221 (ICN 3321)

Ref: 2026/3321 - 18 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supplier Pasante Healthcare has informed us that this supply issue is now resolved.

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    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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