Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supply Issues KCI Medical Ltd Fluid Warming Products FSB653, FSB656, FSB658, FSB934, FVR85003 and FFF430 (ICN 3065)

Ref: 2025/3065 - 12 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is continuing. A supplier letter has been added to this ICN to advise further context to the regulatory issue.

Find out more

Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 10 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

Find out more

Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 27 August 2025

Important Customer Notice Status New Type Product Update

An important update about NHS Supply Chain's winter planning.

Find out more

Supply Issues ICU Medical International Ltd Blood Gas Syringes (ICN 2722)

Ref: 2024/2722 - 11 June 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

Find out more

Supply Issues KCI Medical Ltd Fluid Warming Products FSB653, FSB656, FSB658, FSB934, FVR85003 and FFF430 (ICN 3065)

Ref: 2025/3065 - 12 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is continuing. A supplier letter has been added to this ICN to advise further context to the regulatory issue.

Find out more

Supply Issues Scot Young Research Ltd Medical Socket Mops Interchangeable Connection Products (ICN 3088)

Ref: 2025/3088 - 12 September 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Scot Young Research Ltd has informed us of a supply issue with its Medical Socket Mops Interchangeable Connection products.

Find out more

Supply Issues Johnson & Johnson Medical Ltd Surgical Stapling FGE8405, FGE8409 and FGE8418 (ICN 3023)

Ref: 2025/3023 - 12 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with its Stapling range with supplier Johnson & Johnson is continuing.

Find out more

Supply Issues Essity UK TENA HM Multiple Products (ICN 2984)

Ref: 2025/2984 - 12 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across our Orthotic Services Immobilisation Services and Associated Products framework from Essity UK TENA HM has improved.

Find out more

Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Stapling Product FTX057 (ICN 3053)

Ref: 2025/3053 - 11 September 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Laparoscopic Stapler products from Johnson & Johnson Medical Ltd is resolved.

Find out more

Supply Issues Intersurgical Ltd Airway Management Multiple Products (ICN 3026)

Ref: 2025/3026 - 11 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Airway Management products from Intersurgical Ltd has improved.

Find out more

Contractual Update Multiple Products (ICN 3085)

Ref: 2025/3085 - 11 September 2025

Important Customer Notice Status New Type Contractual Change

We have been informed of a contractual change on Guidion, TrapIT, Nhancer Pro X and Recross products that will terminate on 30 September 2025.

Find out more

Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 11 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products from Johnson and Johnson has improved.

Find out more

Product Update Applied Medical Technology Ltd Insuflon™ Subcutaneous Catheter FSB081 (ICN 3041)

Ref: 2025/3041 - 11 September 2025

Important Customer Notice Status Update Type Delisting

The discontinuation with Insuflon™ Subcutaneous Catheter products from Applied Medical Technology Ltd is continuing.

Find out more

Supply Issues Danone Nutricia Ltd (Medical) Oral Nutritional Supplements ABX075 (ICN 3055)

Ref: 2025/3055 - 11 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Oral Nutritional Supplement Product from Danone Nutricia is continuing.

Find out more

Supply Issues Teleflex Medical Self-Retaining Catheters (ICN 2699)

Ref: 2024/2699 - 10 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Self-Retaining Catheters from Teleflex Medical is continuing.

Find out more

Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 10 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

Find out more

Supply Issues Becton Dickinson UK Ltd Ed Wokingham Needlefree Extension Set FKA742 (ICN 3084)

Ref: 2025/3084 - 10 September 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson Uk Ltd Ed Wokingham has informed us of a supply issue with its Needlefree extension set products.

Find out more

Supply Issues Greiner Bio-One Ltd Venous Serum Tubes (ICN 2996)

Ref: 2025/2996 - 10 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supplier Greiner Bio-One Ltd has informed us that the supply issue with its Venous Serum Tubes is improving.

Find out more

Supply Issues Vernacare International Ltd Cardboard Based Clinical Waste Containers Multiple Products (ICN 2995)

Ref: 2025/2995 - 9 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Cardboard Based Clinical Waste Containers is continuing.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads