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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 1 December 2025

Important Customer Notice Status Update Type Product Update

We are committed to providing timely updates via this ICN and through regular panels, including the Resilience and Service Support call.

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Product Update Becton Dickinson UK Ltd Blood Collection Sets FNG85119, FNG85115, KFK580 and KFK581 (ICN 3157)

Ref: 2025/3157 - 24 November 2025

Important Customer Notice Status New Type Delisting

The supplier Becton Dickinson UK Ltd has informed us of a discontinuation with its Blood Collection Sets.

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Supply Issues Beaver-Visitec International Cannula Anterior Chamber FSP530 (ICN 3073)

Ref: 2025/3073 - 9 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Cannula - Anterior Chamber products from Beaver Visitec International is now resolved.

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Supply Issues Becton Dickinson UK Ltd Ed Wokingham Needlefree Connector Valve FKA169 (ICN 3042)

Ref: 2025/3042 - 9 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needlefree Connection Valves from Becton Dickinson UK Ltd is continuing.

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Supply Issues Varta Microbattery Gmbh Hearing Aid Batteries GHD3576, GHD3577, GHD3579 and GHD3580 (ICN 3102)

Ref: 2025/3102 - 9 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hearing Aid Batteries from Varta Microbattery Gmbh is continuing.

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Supply Issues Terumo UK Ltd Hydropearl Embolic Agent Products (ICN 1258)

Ref: 2021/1258 - 9 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Hydropearl Embolic Agent products from Terumo UK Ltd is now resolved.

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Supply Issues Energizer Trading Ltd Hearing Aid Battery GHD85530 (ICN 3161)

Ref: 2025/3161 - 9 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hearing Aid Batteries from Energizer Trading Ltd is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Clip Applier FFL115, FFL105 and FFL235 (ICN 3118)

Ref: 2025/3118 - 9 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Clip Applier products from Johnson & Johnson Medical Ltd s continuing.

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Supply Issues BVM Medical Invasive Cardiology Products for Adults and Paediatrics (ICN 2777)

Ref: 2024/2777 - 9 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Cardiology Products for Adults and Paediatrics from BVM Medical is continuing.

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Supply Issues Salter Labs UK T/A Airlife Spirometer FDK6925 and FDK6926 (ICN 3179)

Ref: 2025/3179 - 9 December 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Salter Labs UK T/A Airlife has informed us of a supply issue with its Spirometer products.

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Supply Issues Marshall Airway Products Ltd Anaesthetic Anatomical Facemask FEW85003 (ICN 3178)

Ref: 2025/3178 - 9 December 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Marshall Airway Products Ltd has informed us of a supply issue with its Anaesthetic Anatomical Facemasks.

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Supply Issues Fresenius Kabi Ltd Administration Set FKA542 (ICN 3175)

Ref: 2025/3175 - 8 December 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Fresenius Kabi Ltd has informed us of a supply issue with its Administration Sets.

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Product Update Johnson & Johnson Medical Ltd Surgiflo Haemostats ELS041, ELS061, ELS065 and ELS115 (ICN 3177)

Ref: 2025/3177 - 8 December 2025

Important Customer Notice Status New Type Product Update

The supplier Johnson & Johnson Medical Ltd has informed us of a product update with its Surgiflo Haemostats product range.

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Supply Issues Ecolab Ltd Patient Dry Wipes VJT85002 (ICN 3176)

Ref: 2025/3176 - 8 December 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Ecolab Ltd has informed us of a supply issue with its Patient Dry Wipes.

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Supply Issues Flexicare Medical Ltd Respiratory Solutions Multiple Products (ICN 3112)

Ref: 2025/3112 - 8 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue multiple Respiratory Solutions products from Flexicare Medical Ltd is continuing.

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Product Update Johnson & Johnson Orthopaedic Instruments (ICN 3129)

Ref: 2025/3129 - 8 December 2025

Important Customer Notice Status Resolved Type Delisting

The supplier Johnson & Johnson has informed us of a discontinuation of instruments from the TOS3 transacted catalogue.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Safety Blood Collection Sets KFK823 and KFK363 (ICN 3155)

Ref: 2025/3155 - 5 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Blood Collection Sets from Becton Dickinson UK Ltd is now resolved.

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