Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

Find out more

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 May 2026

Important Customer Notice Status Update Type Supply Disruption

Temporary switch required on Zimmer Biomet High Fatigue G.

Find out more

Supply Issues ICU Medical eDirect Products (ICN 3364)

Ref: 2026/3364 - 11 June 2026

Important Customer Notice Status New Type Supply Disruption

ICU Medical have informed us they are experiencing a critical outage affecting their key operating system.

Find out more

Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 11 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical suture products from Johnson and Johnson Medical Ltd has improved.

Find out more

Product Update Advanced Medical Solutions Tissue Adhesives Liquiband Flex FVF015 (ICN 3362)

Ref: 2026/3362 - 11 June 2026

Important Customer Notice Status New Type Delisting

The supplier Advanced Medical Solutions has informed us of a discontinuation with its Liquiband tissue adhesive product.

Find out more

Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

Find out more

Field Safety Notice Saraco Industries Clinigo Wipes Contamination (ICN 3303)

Ref: 2026/3303 - 10 June 2026

Important Customer Notice Status Update Type Product Recall

Saraco Industries has issued a Follow Up Report to their Voluntary Withdrawal Notice from March 2026.

Find out more

Supply Issues Danone Nutricia Ltd (Medical) Infant Drinks ABT740 (ICN 3308)

Ref: 2026/3308 - 10 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with infant drinks from Danone Nutricia Ltd (Medical) is now resolved.

Find out more

Supply Issues Salter Labs UK T/A Airlife Spirometer and Gas Sampling Products (ICN 3179)

Ref: 2025/3179 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with spirometers and gas sampling line products from Salter Labs UK T/A Airlife has improved.

Find out more

Supply Issues Zoll Medical UK Ltd OneStep Defibrillation Pads (ICN 3351)

Ref: 2026/3351 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with OneStep defibrillation pads from Zoll Medical UK Ltd is continuing.

Find out more

Product Update Johnson & Johnson Medical Ltd Bipolar Scissors (ICN 3337)

Ref: 2026/3337 - 9 June 2026

Important Customer Notice Status New Type Delisting

The supplier Johnson & Johnson Medical Ltd has informed us of a discontinuation with its bipolar scissors.

Find out more

Product Update Johnson & Johnson Surgiflo™ Haemostat Flowable ELS639 (ICN 3361)

Ref: 2026/3361 - 9 June 2026

Important Customer Notice Status New Type Delisting

The supplier Johnson & Johnson has informed us of a discontinuation with its Surgiflo™ haemostat product.

Find out more

Field Safety Notice Steris NEUTRA-FLUSH™ + Endoscope Channel Cleanser (ICN 3354)

Ref: 2026/3354 - 8 June 2026

Important Customer Notice Status New Type Product Recall

Steris has issued a Field Safety Notice following reports of an unusual, sulphur-like odour from four lots of NEUTRA-FLUSH™+.

Find out more

Supply Issues Stryker UK Ltd Pulse Lavage Products (ICN 3270)

Ref: 2026/3270 - 8 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with pulse lavage products from Stryker UK Ltd is continuing.

Find out more

Product Update BBI Healthcare Oral Nutritional Products (ICN 3087)

Ref: 2025/3087 - 8 June 2026

Important Customer Notice Status Update Type Delisting

We are experiencing supply disruptions impacting oral nutritional products.

Find out more

Product Update Ontex UK Ltd Shaped Pads (ICN 3336)

Ref: 2026/3336 - 8 June 2026

Important Customer Notice Status Update Type Product Update

We are aware that the pricing error with shaped pads from Ontex UK Ltd continues and could impact customer orders.

Find out more

Supply Issues Aymes Nutritional Supplements ABX974, ABX975, ABX976, ABX978 and ABX979 (ICN 3358)

Ref: 2026/3358 - 5 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Aymes has informed us of a supply issue with its nutritional supplement products.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads