In response to customer feedback, you can now:
Filter 225 recent ICNs by:
Contractual Change Delisting Pricing Update Product Alert Product Recall Product Update Safety Alert Supplier Update Supply DisruptionRef: 2025/3071 - 15 December 2025
Important Customer Notice Status Update Type Product Update
We are committed to providing timely updates via this ICN and through regular panels, including the Resilience and Service Support call.
Find out moreRef: 2025/3164 - 2 December 2025
Important Customer Notice Status New Type Product Update
Our suppliers have provided us with information regarding closures over the festive period for eDirect products.
Find out moreRef: 2026/3206 - 7 January 2026
Important Customer Notice Status New Type Contractual Change
We have been informed of a contractual change on our General Wound Care framework.
Find out moreRef: 2025/3024 - 7 January 2026
Important Customer Notice Status Resolved Type Supply Disruption
The supply issue with Clip Appliers from Medtronic Limited is now resolved.
Find out moreRef: 2025/3103 - 7 January 2026
Important Customer Notice Status Resolved Type Supply Disruption
The supply issue with Ioban™ Drapes from KCI Medical Limited is now resolved.
Find out moreRef: 2025/3125 - 7 January 2026
Important Customer Notice Status Resolved Type Supply Disruption
The supply issue with Procedure Packs Standard Umbilical Placement from Vygon UK Ltd is now resolved.
Find out moreRef: 2025/3091 - 7 January 2026
Important Customer Notice Status Resolved Type Supply Disruption
The supply issue with Tissue Adhesives from Advanced Medical Solutions Ltd is now resolved.
Find out moreRef: 2025/3075 - 7 January 2026
Important Customer Notice Status Resolved Type Delisting
The discontinuation with Callisto, Syntis, and Syntis PX ranges of Surgical Gloves from Globus (Shetland) Limited is now resolved.
Find out moreRef: 2026/3205 - 7 January 2026
Important Customer Notice Status New Type Pricing Update
We have been informed of a contractual change on Thermometer Probe Covers.
Find out moreRef: 2025/3041 - 7 January 2026
Important Customer Notice Status Resolved Type Delisting
The discontinuation with Insuflon™ Subcutaneous Catheter products from Applied Medical Technology Ltd is now resolved.
Find out moreRef: 2025/2796 - 7 January 2026
Important Customer Notice Status Resolved Type Supply Disruption
The supply issues with Percutaneous Sets from ICU Medical International Limited is now resolved.
Find out moreRef: 2025/3204 - 6 January 2026
Important Customer Notice Status New Type Product Recall
Nestle has issued a Field Safety Notice due to the potential presence of cereulide in a number of batches of their SMA infant and follow on formula baby milk.
Find out moreRef: 2025/2812 - 6 January 2026
Important Customer Notice Status Update Type Delisting
The discontinuation with Venflon™ IV Cannula products from Becton Dickinson is continuing.
Find out moreRef: 2025/3107 - 6 January 2026
Important Customer Notice Status Update Type Supply Disruption
The supply issue with multiple products across various frameworks from Vygon UK Ltd has improved.
Find out moreRef: 2026/3203 - 6 January 2026
Important Customer Notice Status New Type Supply Disruption
The supplier Vygon UK Limited has informed us of a supply issue with its Drapes including Banded Bags and Bonnets.
Find out moreRef: 2025/3158 - 5 January 2026
Important Customer Notice Status Resolved Type Supply Disruption
The supply issue with Single Use Cold Packs from Crest Medical Ltd is now resolved.
Find out moreRef: 2025/2951 - 2 January 2026
Important Customer Notice Status Resolved Type Supply Disruption
Swann Morton’s final holiday closure for 2025 has now concluded.
Find out more