Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supply Issues KCI Medical Limited (3M) Forced Air Warming Blanket FDB85434 (ICN 3093)

Ref: 2025/3093 - 13 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited has improved.

Find out more

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

Find out more

Supply Issues Becton Dickinson Blood Gas Syringe FWC082 (ICN 3462)

Ref: 2026/3462 - 26 August 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with its blood gas syringe.

Find out more

Supply Issues KCI Medical Ltd Loban Drape ELW470 (ICN 3456)

Ref: 2026/3456 - 26 August 2026

Important Customer Notice Status New Type Supply Disruption

The supplier KCI Medical Ltd has informed us of a supply issue with its Loban drape.

Find out more

Supply Issues GE Medical Systems Ltd Blood Pressure Cuffs and Support Products (ICN 3392)

Ref: 2026/3392 - 26 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with the blood pressure cuff range from GE Medical Systems is continuing.

Find out more

Field Safety Notice B Braun Procedure Pack Label Discrepancy (ICN 3459)

Ref: 2026/3459 - 26 August 2026

Important Customer Notice Status New Type Product Alert

B Braun has issued Field Safety Notice RC/26/03 having identified a labelling discrepancy on 10 batches of procedure packs.

Find out more

Product Update Solventum (Formerly 3M Healthcare) Rebrand Changes to Product Packaging Multiple Products (ICN 3339)

Ref: 2026/3339 - 26 August 2026

Important Customer Notice Status Update Type Product Update

The transition from 3M Healthcare to Solventum is continuing with the update of its product branding.

Find out more

Contract Update Polymer Single Use Aprons (ICN 3453)

Ref: 2026/3453 - 26 August 2026

Important Customer Notice Status New Type Pricing Update

The Cost Adjustment Mechanism that tracks market prices for raw materials has triggered a contractual change on the Polymer Aprons framework.

Find out more

Field Safety Notice NGPod Handheld Device and NGPod Sensors (ICN 3458)

Ref: 2026/3458 - 25 August 2026

Important Customer Notice Status New Type Product Recall

The MHRA has issued Device Safety Information regarding NGPod handheld device and NGPod sensor used to test pH to aid the placement of nasogastric tubes.

Find out more

Supply Issues NGPOD Global Ltd Enteral Feeding Device Accessories and pH Reading Device (ICN 3420)

Ref: 2026/3420 - 25 August 2026

Important Customer Notice Status Resolved Type Supply Disruption

The enteral feeding device accessories and pH reading device products from NGPOD are now being delisted.

Find out more

Supply Issues PDI (EMEA) Disinfectant Wipes VJT516 (ICN 3418)

Ref: 2026/3418 - 25 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with disinfectant wipes from PDI is continuing.

Find out more

Supply Issues Fresenius Medical Care System Closure/Upgrade eDirect Products (ICN 3407)

Ref: 2026/3407 - 25 August 2026

Important Customer Notice Status Resolved Type Supplier Update

The supply issue with renal product portfolio from Fresenius is now resolved.

Find out more

Supply Issues Vygon UK Ltd Needlefree Connection Systems FSB730 (ICN 3375)

Ref: 2026/3375 - 25 August 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with needlefree bag spike from Vygon UK is now resolved.

Find out more

Product Update Greiner Bio-One Ltd Blood Collection Tubes (ICN 3457)

Ref: 2026/3457 - 25 August 2026

Important Customer Notice Status New Type Delisting

The supplier Greiner Bio-One has informed us of a discontinuation with its blood collection tube.

Find out more

Contract Update Spectrum X Direct Ltd Hand Hygiene Products (ICN 3269)

Ref: 2026/3269 - 24 August 2026

Important Customer Notice Status Update Type Contractual Change

The contractual change due to Spectrum X Direct Ltd leaving the Hand Hygiene framework is continuing.

Find out more

Contract Update Polymer Products (ICN 3371)

Ref: 2026/3371 - 24 August 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change on Polymer Products is continuing.

Find out more

Contract Update Multiple Suppliers Across our Respiratory Solutions Framework (ICN 3432)

Ref: 2026/3432 - 24 August 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change on multiple product areas across our Respiratory Solutions framework is continuing.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads