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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 29 April 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus Medical has confirmed it has fully resumed production of pouch bone cements at its main site after resolving a technical machine failure that temporarily limited manufacturing.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 17 April 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

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Supply Issues Intersurgical Ltd Breathing Circuit FDC033 (ICN 3309)

Ref: 2026/3309 - 5 May 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with breathing circuits from Intersurgical Ltd is now resolved.

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Supply Issues Zoll Medical UK Ltd Defibrillation Pads FDJ8367 and FDJ1722 (ICN 2947)

Ref: 2025/2947 - 5 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with defibrillation pads from Zoll Medical UK Pads is continuing.

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Supply Issues Ambu UK Ltd Electrodes FDK063 (ICN 3216)

Ref: 2026/3216 - 5 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with electrodes from Ambu UK Ltd is continuing.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Needlefree Extension Set FKA579 (ICN 3329)

Ref: 2026/3329 - 5 May 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with its needlefree extension set.

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Field Safety Notice Kimal Namic White Star Handle Manifolds and Namic Rotating Adaptor Syringes (ICN 3326)

Ref: 2026/3326 - 5 May 2026

Important Customer Notice Status Update Type Product Recall

Kimal has issued updates to two Field Safety Notices and a cover note regarding Namic White Star Handle Manifolds and Namic Rotating Adaptor Syringes.

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Supply Issues Salter Labs UK T/A Airlife Spirometer and Gas Sampling Products FDK6925, FDK6926, FDC1048 and FDC381 (ICN 3179)

Ref: 2025/3179 - 5 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with spirometers and gas sampling line products from Salter Labs UK T/A Airlife is continuing.

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Field Safety Notice Olympus Single Use Ligating Device PolyLoop (ICN 3328)

Ref: 2026/3328 - 5 May 2026

Important Customer Notice Status New Type Product Alert

Olympus has issued a Field Safety Notice FY26-006-F-1 to inform customers of an update to the instructions for use (IFU), for their ligating device MPC - N5382130.

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Product Update Nationally Contracted Products (NCP)  Chlorine (ICN 3322)

Ref: 2026/3322 - 5 May 2026

Important Customer Notice Status New Type Product Update

This Nationally Contracted Product (NCP) has been introduced to rationalise the chlorine product range and deliver cost savings for NHS trusts. The activity supports improved value, reduced variation, and a more resilient supply base across the NHS.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Administration Set Alaris VP Volumetric Pump FKA879 (ICN 3327)

Ref: 2026/3327 - 1 May 2026

Important Customer Notice Status New Type Supply Issues

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with its administration set Alaris VP volumetric pump.

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Contract Update Energy Devices (ICN 3324)

Ref: 2026/3324 - 30 April 2026

Important Customer Notice Status New Type Contractual Change

We have been informed of a contractual change on energy devices within our Minimally Invasive Surgery framework.

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Supply Issues GE Medical Systems Ltd Gas Monitoring Accessories and Adaptor FDD85044, FDD85045, FDE85119, FDE85120 and FDE85121 (ICN 3233)

Ref: 2026/3233 - 29 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with gas monitoring accessories and adaptor products from GE Medical Systems Ltd is continuing.

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Product Update Multiple Suppliers Patient Dry Wipes (ICN 3298)

Ref: 2026/3298 - 29 April 2026

Important Customer Notice Status Update Type Delisting

The discontinuation with plastic-containing patient dry wipes is ongoing.

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Supply Issues Vernacare International Limited Bedliner Cover VMC018 (ICN 3160)

Ref: 2025/3160 - 29 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with bedliner covers from Vernacare International Limited is now resolved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 29 April 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus Medical has confirmed it has fully resumed production of pouch bone cements at its main site after resolving a technical machine failure that temporarily limited manufacturing.

Find out more

Supply Issues Vygon UK Ltd Needlefree Extension Set FSW489 (ICN 3227)

Ref: 2026/3227 - 28 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with needlefree extension sets from Vygon UK Ltd is continuing.

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