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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Featured

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 24 July 2026

Important Customer Notice Status Update Type Supply Disruption

NHS Supply Chain has agreed with Heraeus a phased approach to reintroduce their products back into the UK market in a way that ensures continuity of supply.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 17 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues GE Medical Systems Ltd Gas Monitoring Accessories and Adaptor FDD85044, FDD85045, FDE85119, FDE85120 and FDE85121 (ICN 3233)

Ref: 2026/3233 - 4 August 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with gas monitoring accessories and adaptors from GE Medical Systems Ltd is now resolved.

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Supply Issues Hunts Food Group Ltd Cold Beverages Water Natural Still AAC85005 (ICN 3400)

Ref: 2026/3400 - 4 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with cold beverages from Hunts Food Group Ltd is continuing.

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Supply Issues Cellpath Microscope Slide KTH110 (ICN 3343)

Ref: 2026/3343 - 4 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with microscope slides from Cellpath is continuing.

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Product Update Molnlycke Health Care Biogel Super-Sensitive Surgeons Gloves (ICN 3334)

Ref: 2026/3334 - 4 August 2026

Important Customer Notice Status Resolved Type Product Update

The Biogel Super-Sensitive 975 range is being phased out and replaced by the Biogel Super-Sensitive 825 range.

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Contract Update Multiple Suppliers Polypropylene Clinical and Sharps Containers (ICN 3424)

Ref: 2026/3424 - 4 August 2026

Important Customer Notice Status New Type Pricing Update

We have been informed of a contractual change on Clinical and Sharps Waste Management.

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Supply Issues Becton Dickinson UK Ltd Blood Collection Support Product KFK036 (ICN 3385)

Ref: 2026/3385 - 3 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood collection support products from Becton Dickinson UK Ltd is continuing.

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Contract Update Polyco Healthline Limited Nitrile Examination Gloves (ICN 3425)

Ref: 2026/3425 - 3 August 2026

Important Customer Notice Status New Type Pricing Update

We have been informed of a contractual change on nitrile examination gloves.

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Product Update BBI Healthcare Oral Nutritional Products (ICN 3087)

Ref: 2025/3087 - 3 August 2026

Important Customer Notice Status Resolved Type Delisting

The supply issue with oral nutritional products from BBI Healthcare is now resolved.

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Supply Issues Salter Labs UK T/A Airlife Nasal Cannula and Oxygen Facemask Products FDK6925 and FDK6926 (ICN 3179)

Ref: 2025/3179 - 3 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with spirometers and nasal cannula and oxygen facemask products from Salter Labs UK T/A Airlife is continuing.

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Supply Issues PDI (EMEA) Ltd Skin Disinfectant Biocide DEC85019 (ICN 3423)

Ref: 2026/3423 - 3 August 2026

Important Customer Notice Status New Type Supply Disruption

The supplier PDI (EMEA) Limited has informed us of a supply issue with its skin disinfectant biocide product.

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Supply Issues Proact Medical Ltd Multiple Products Across Various Frameworks (ICN 3330)

Ref: 2026/3330 - 31 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across various frameworks from Proact Medical is continuing.

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Supply Issues Unisurge International Ltd Polypropylene One Litre Sterile Jug EVX125 (ICN 3372)

Ref: 2026/3372 - 31 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with polypropylene one litre sterile jug from Unisurge is continuing.

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Product Update Argon Medical Devices UK Ltd Biopsy Needles FIB157, FIB158, FIB162 and FIB163 (ICN 3413)

Ref: 2026/3413 - 31 July 2026

Important Customer Notice Status Update Type Delisting

The discontinuation with some of the biopsy needle products from Argon Medical is continuing.

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Supply Issues Alliance Disposables Ltd Room Thermometer UFW457 (ICN 3405)

Ref: 2026/3405 - 30 July 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with room thermometer from Alliance Disposables Ltd is now resolved.

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Supply Issues ICU Medical Airways Management Multiple Products (ICN 3356)

Ref: 2026/3356 - 29 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across our Airways Management and Associated Products framework is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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