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Important Customer Notices (ICNs)

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Featured

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

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Contract Update Blood Collection Devices (ICN 3433)

Ref: 2026/3433 - 3 November 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change within our Blood Collection Devices framework is continuing.

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Supply Issues MedScience Distribution Ltd Single Use Virgin Plastic Medicine Medicine Pots FBF85168 and FBF85189 (ICN 3469)

Ref: 2026/3469 - 3 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with single use virgin plastic medicine pots from MedScience is continuing.

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Supply Issues Becton Dickinson UK Ltd Ed Wokingham Needlefree Extension Set FSB2499 (ICN 3454)

Ref: 2026/3454 - 3 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with needlefree extension set from Becton Dickinson UK is continuing.

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Supply Issues Mediq Healthcare UK Limited Phase Change Single Use Thermometer FJQ85039 (ICN 3471)

Ref: 2026/3471 - 3 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with phase change single use thermometer from Mediq Healthcare UK is continuing.

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Supply Issues Becton Dickinson Safety Peripheral Intravenous Cannulas FSP5004, FSP5005 and FSP089 (ICN 3515)

Ref: 2026/3515 - 3 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with safety peripheral intravenous cannulas from Becton Dickinson is continuing.

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Supply Issues Baxter Healthcare Limited Administration Set Gravity Burette FKA002 (ICN 3543)

Ref: 2026/3543 - 3 November 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Baxter Healthcare Limited has informed us of a supply issue with its administration set gravity burette.

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Field Safety Notice Sterisets Steriflush Syringes With Water FUU85069 and FUU85067 (ICN 3536)

Ref: 2026/3536 - 3 November 2026

Important Customer Notice Status New Type Product Recall

Sterisets Medical Products has issued Field Safety Notice FA2026/003 recalling a range of Steriflush syringes with water following an inspection conducted by INFARMED, I.P., the Portuguese competent authority, at the manufacturing facilities of Sterisets Manufacturing S.A.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Gravity Solution Administration Set FKA397 (ICN 3526)

Ref: 2026/3526 - 3 November 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with its gravity solution administration set.

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Supply Issues Mölnlycke Temporary Warehouse Closure eDirect Products (ICN 3529)

Ref: 2026/3529 - 3 November 2026

Important Customer Notice Status Resolved Type Supplier Update

Mölnlycke has completed its temporary warehouse closure.

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Supply Issues Vygon UK Ltd Needlefree Extension Set FNY85015 (ICN 3539)

Ref: 2026/3539 - 2 November 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon UK Ltd has informed us of a supply issue with its needlefree extension set.

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Product Update SC Johnson Liquid Hand Wash and Hand Sanitisers MRB375, MRB471, MRB376 and MRB472 (ICN 3538)

Ref: 2026/3538 - 2 November 2026

Important Customer Notice Status New Type Delisting

The supplier SC Johnson has informed us of a discontinuation of its liquid hand wash and hand sanitisers.

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Supply Issues Vygon UK Ltd 7Fr Double Lumen Tunnelled Central Venous Catheter FSU129 (ICN 3446)

Ref: 2026/3446 - 2 November 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supplier Vygon UK Ltd has informed us of a supply issue with its central venous catheters.

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Supply Issues Baxter Healthcare Ltd Bladder Irrigation Set FTK002, FTK121 and FTK648 (ICN 3437)

Ref: 2026/3437 - 2 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with bladder irrigation set from Baxter Healthcare is continuing.

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Supply Issues Reliance Medical LTD Surgical Face Mask BWM85088 (ICN 3537)

Ref: 2026/3537 - 30 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Reliance Medical LTD has informed us of a supply issue with its surgical face mask.

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Product Update Polyco Healthline Limited Examination Gloves FTF001, FTF003 and FTF004 (ICN 3535)

Ref: 2026/3535 - 30 October 2026

Important Customer Notice Status New Type Delisting

The supplier Polyco Healthline Limited has informed us of a discontinuation with its Examination Gloves.

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