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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues KCI Medical Ltd Fluid Warming Products FSB653, FSB656, FSB658, FSB934, FVR85003 and FFF430 (ICN 3065)

Ref: 2025/3065 - 12 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is continuing. A supplier letter has been added to this ICN to advise further context to the regulatory issue.

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Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 10 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

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Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 27 August 2025

Important Customer Notice Status New Type Product Update

An important update about NHS Supply Chain's winter planning.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes (ICN 2722)

Ref: 2024/2722 - 11 June 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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Supply Issues Richardson Healthcare Ltd Woundcare Pack EJA047 (ICN 3080)

Ref: 2025/3080 - 15 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Woundcare Packs from Richardson Healthcare Ltd is continuing.

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Supply Issues ICU Medical International Limited Percutaneous Sets FDF10187, FDF10186, FDF10188 and FDF10190 (ICN 2796)

Ref: 2025/2796 - 15 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Percutaneous Sets from ICU Medical International Limited is continuing.

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Product Update BBI Healthcare Oral Nutritional Products (ICN 3087)

Ref: 2025/3087 - 15 September 2025

Important Customer Notice Status New Type Delisting

Glucose Gels, previously available through NHS Supply Chain, will no longer be accessible under the new framework launching on 27 October 2025.

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Supply Issues Intersurgical Ltd Monitoring Line and Oxygen Facemask Products (ICN 2975)

Ref: 2025/2975 - 15 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Monitoring Line and Oxygen Facemask products from Intersurgical Ltd is continuing.

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Supply Issues DPEK Healthcare Ltd Baby Changing Mat EXZ029 (ICN 3062)

Ref: 2025/3062 - 15 September 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Baby Changing Mats from DPEK Healthcare Ltd is now resolved.

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Supply Issues KCI Medical Ltd Fluid Warming Products FSB653, FSB656, FSB658, FSB934, FVR85003 and FFF430 (ICN 3065)

Ref: 2025/3065 - 12 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is continuing. A supplier letter has been added to this ICN to advise further context to the regulatory issue.

Find out more

Supply Issues Scot Young Research Ltd Medical Socket Mops Interchangeable Connection Products (ICN 3088)

Ref: 2025/3088 - 12 September 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Scot Young Research Ltd has informed us of a supply issue with its Medical Socket Mops Interchangeable Connection products.

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Supply Issues Johnson & Johnson Medical Ltd Surgical Stapling FGE8405, FGE8409 and FGE8418 (ICN 3023)

Ref: 2025/3023 - 12 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with its Stapling range with supplier Johnson & Johnson is continuing.

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Supply Issues Essity UK TENA HM Multiple Products (ICN 2984)

Ref: 2025/2984 - 12 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across our Orthotic Services Immobilisation Services and Associated Products framework from Essity UK TENA HM has improved.

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Stapling Product FTX057 (ICN 3053)

Ref: 2025/3053 - 11 September 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Laparoscopic Stapler products from Johnson & Johnson Medical Ltd is resolved.

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Supply Issues Intersurgical Ltd Airway Management Multiple Products (ICN 3026)

Ref: 2025/3026 - 11 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Airway Management products from Intersurgical Ltd has improved.

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Contractual Update Multiple Products (ICN 3085)

Ref: 2025/3085 - 11 September 2025

Important Customer Notice Status New Type Contractual Change

We have been informed of a contractual change on Guidion, TrapIT, Nhancer Pro X and Recross products that will terminate on 30 September 2025.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 11 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products from Johnson and Johnson has improved.

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Product Update Applied Medical Technology Ltd Insuflon™ Subcutaneous Catheter FSB081 (ICN 3041)

Ref: 2025/3041 - 11 September 2025

Important Customer Notice Status Update Type Delisting

The discontinuation with Insuflon™ Subcutaneous Catheter products from Applied Medical Technology Ltd is continuing.

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Supply Issues Danone Nutricia Ltd (Medical) Oral Nutritional Supplements ABX075 (ICN 3055)

Ref: 2025/3055 - 11 September 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Oral Nutritional Supplement Product from Danone Nutricia is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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