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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 4 September 2026

Important Customer Notice Status Update Type Supply Disruption

Boston Scientific has resumed processing and shipping customer orders for the majority, but not all, of its products using available stock in its European Distribution Centre.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Blanket FDB85434 (ICN 3093)

Ref: 2025/3093 - 13 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited has improved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

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Contract Update Multiple Frameworks (ICN 3390)

Ref: 2026/3390 - 4 September 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change on Maternity, Obstetrics, Gynaecology and Sexual Health Products, Urology and Bowel Management is continuing.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 4 September 2026

Important Customer Notice Status Update Type Supply Disruption

Boston Scientific has resumed processing and shipping customer orders for the majority, but not all, of its products using available stock in its European Distribution Centre.

Find out more

Contract Update Suction Liners (ICN 3388)

Ref: 2026/3388 - 4 September 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change on suction liners is continuing.

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Safety Alert Alliance Disposables Ltd Utopia Reusable Fork Dessert 18/0 Stainless Steel UJZ1151 (ICN 3443)

Ref: 2026/3443 - 4 September 2026

Important Customer Notice Status Update Type Safety Alert

Alliance Disposables and manufacturer Steelite-Utopia have completed extensive investigations and stock checks following reports of metallic remnants being found between the tines of a small number of forks.

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Supply Issues MedScience Distribution Ltd Single Use Virgin Plastic Medicine Pot 60ml FBF85168 (ICN 3469)

Ref: 2026/3469 - 4 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier MedScience Distribution Ltd has informed us of a supply issue with its single use virgin plastic medicine pot.

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Supply Issues Baxter Healthcare Ltd Bladder Irrigation Set FTK648 (ICN 3437)

Ref: 2026/3437 - 4 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with bladder irrigation set from Baxter Healthcare is continuing.

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Supply Issues Medline Sterile Surgical Gowns and Drapes (ICN 3223)

Ref: 2026/3223 - 4 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with drapes and gowns from Medline has improved.

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Supply Issues ICU Medical International Ltd Administration Set FVR85218 (ICN 3436)

Ref: 2026/3436 - 4 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with administration set from ICU Medical International is now resolved.

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Supply Issues Stryker UK Ltd Pulse Lavage Products (ICN 3270)

Ref: 2026/3270 - 3 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with pulse lavage products from Stryker UK Ltd is now resolved.

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Supply Issues Aymes Nutritional Supplements ABX978 and ABX979 (ICN 3358)

Ref: 2026/3358 - 3 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with nutritional supplements from Aymes has improved.

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Supply Issues Scot Young Research Ltd Mops MLE603 and MLE611 (ICN 3429)

Ref: 2026/3429 - 3 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with mops from Scot Young Research Ltd is now resolved.

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Supply Issues BVM Medical Invasive Cardiology Products for Adults and Paediatrics (ICN 2777)

Ref: 2024/2777 - 3 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with cardiology products for adults and paediatrics from BVM Medical is continuing.

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Supply Issues Welch Allyn UK Ltd Blood Pressure Cuffs and Tympanic Thermometer (ICN 3467)

Ref: 2026/3467 - 3 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Welch Allyn UK has informed us of a supply issue with its blood pressure cuffs and tympanic thermometer.

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Supply Issues Medtronic Limited Surgical Stapling FGS274 and FGS281 (ICN 3141)

Ref: 2025/3141 - 2 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with surgical stapling products from Medtronic is now resolved.

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Supply Issues Johnson & Johnson Medical Ltd Surgical Staplers Multiple Products (ICN 3023)

Ref: 2025/3023 - 2 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical staplers from Johnson & Johnson is continuing.

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