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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

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Supply Issues Reliance Medical LTD Surgical Face Mask BWM85088 (ICN 3537)

Ref: 2026/3537 - 30 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Reliance Medical LTD has informed us of a supply issue with its surgical face mask.

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Product Update Polyco Healthline Limited Examination Gloves FTF001, FTF003 and FTF004 (ICN 3535)

Ref: 2026/3535 - 30 October 2026

Important Customer Notice Status New Type Delisting

The supplier Polyco Healthline Limited has informed us of a discontinuation with its Examination Gloves.

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Supply Issues Schuco International (London) Ltd Dermatoscope Accessories FBF2731, FBF2730 and FBF2761 (ICN 3498)

Ref: 2026/3498 - 30 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with dermatoscope accessories from Schuco International is continuing.

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Supply Issues Vygon UK Ltd IV Therapy Tube FWL048 (ICN 3534)

Ref: 2026/3534 - 30 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon Uk Ltd has informed us of a supply issue with its IV therapy tube.

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Supply Issues Medline Sterile Surgical Gowns and Drapes (ICN 3223)

Ref: 2026/3223 - 30 October 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with drapes and gowns from Medline is now resolved.

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Supply Issues ICU Medical Airways Management Multiple Products (ICN 3356)

Ref: 2026/3356 - 29 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across our Airways Management and Associated Products framework is continuing.

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Supply Issues PTP Healthcare Ltd Patient Personal Care and Hygiene Products (ICN 3533)

Ref: 2026/3533 - 29 October 2026

Important Customer Notice Status New Type Supply Issues

The supplier PTP Healthcare Ltd has informed us of a supply issue with its patient personal care and hygiene products.

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Contract Update Spectrum X Direct Ltd Hand Hygiene Products (ICN 3269)

Ref: 2026/3269 - 29 October 2026

Important Customer Notice Status Update Type Contractual Change

The contractual change due to Spectrum X Direct Ltd leaving the Hand Hygiene framework is continuing.

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Product Update STERIS Solutions NEUTRA-FLUSH®+ Bedside Kits FAL13607, FAL13608, FAL14134 and FYY85167 (ICN 3531)

Ref: 2026/3531 - 29 October 2026

Important Customer Notice Status New Type Delisting

The supplier STERIS Solutions has informed us of a discontinuation of its NEUTRA-FLUSH®+ bedside kits.

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Product Update Argon Medical Devices UK Ltd Biopsy Needles FIB157, FIB158, FIB162 and FIB163 (ICN 3413)

Ref: 2026/3413 - 29 October 2026

Important Customer Notice Status Update Type Delisting

FIB157, FIB158, FIB162, FIB163 have been temporarily delisted from our online catalogue.

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Supply Issues Becton Dickinson Safety Peripheral Intravenous Cannulas FSP5004 and FSP5005 (ICN 3515)

Ref: 2026/3515 - 28 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson has informed us of a supply issue with its safety peripheral intravenous cannulas.

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Supply Issues Baxter Healthcare Ltd Bladder Irrigation Set FTK002 and FTK121 (ICN 3437)

Ref: 2026/3437 - 28 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with bladder irrigation set from Baxter Healthcare is continuing.

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Supply Issues Becton Dickinson and Gama Healthcare Skin Disinfectant Products (ICN 3397)

Ref: 2026/3397 - 28 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with skin disinfectants from Becton Dickinson and Gama Healthcare is continuing.

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Supply Issues Unisurge International Ltd Non-Woven Balls ENF008 (ICN 3444)

Ref: 2026/3444 - 28 October 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with medium non-woven non-sterile balls from Unisurge International is continuing.

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Supply Issues Becton Dickinson Safety Hypodermic Needle FTR471 (ICN 3527)

Ref: 2026/3527 - 28 October 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson has informed us of a supply issue with its safety hypodermic needle.

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