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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply disruption continues to improve, with manufacturing underway.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 22 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135, FGS124, FGS133 and FGE9476 (ICN 3110)

Ref: 2025/3110 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Vygon UK Ltd Needlefree Connection Systems FSB730 (ICN 3375)

Ref: 2026/3375 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier Vygon UK Ltd has informed us that the supply issue with its needlefree bag spike Bionector spike products is continuing.

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Product Update Teleflex Medical UK Self-Retaining Catheter (Foley) 2-Way PTFE Coated Latex Sizes 12Ch to 22Ch (ICN 3267)

Ref: 2026/3267 - 9 July 2026

Important Customer Notice Status Resolved Type Delisting

The discontinuation of the Self-Retaining (Foley) 2-Way PTFE Coated Latex Catheters from Teleflex Medical UK is ongoing, however we have requested all 12 products to be delisted from the catalogue.

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Supply Issues Hunts Food Group Ltd Cold Beverages Product AAC85005 (ICN 3400)

Ref: 2026/3400 - 9 July 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Hunts Food Group Ltd has informed us of a supply issue with its Water Natural Still pet bottle 500ml.

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Supply Issues Flexicare Medical Ltd Multiple Respiratory Products FDD167 (ICN 3112)

Ref: 2025/3112 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airways Management products from Flexicare Medical Ltd has improved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply disruption continues to improve, with manufacturing underway.

Find out more

Supply Issues Medline Sterile Surgical Gowns and Drapes (ICN 3223)

Ref: 2026/3223 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

We remain in regular discussions with Medline and alternative suppliers about their stock availability, with a focus on bringing the maximum number of products back into stock as quickly as possible.

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Product Update Nationally Contracted Products (NCP)  Chlorine (ICN 3322)

Ref: 2026/3322 - 8 July 2026

Important Customer Notice Status Resolved Type Product Update

The supplier Guest Medical has informed us that this supply issue is now resolved.

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Supply Issues Healthium Medtech UK Ltd Software Update eDirect Products (ICN 3377)

Ref: 2026/3377 - 8 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier Healthium Medtech UK Ltd has informed us that the SAP system migration has taken longer than expected.

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Supply Issues Vygon UK Ltd Safety Needle Blunt Fill Drawing Up with Filter FTR1923 (ICN 3363)

Ref: 2026/3363 - 8 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with its safety needle blunt fill drawing up from Vygon UK is continuing.

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Supply Issues Denroy Plastics Mask Respirator Products Summer Warehouse Closure BWG85012 and BWG85051 (ICN 3399)

Ref: 2026/3399 - 8 July 2026

Important Customer Notice Status New Type Supplier Update

The supplier Denroy Plastics has informed us that they are closing for their Summer Warehouse Closure in July 2026.

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Supply Issues GE Medical Systems Ltd Blood Pressure Cuffs and Support Products (ICN 3392)

Ref: 2026/3392 - 8 July 2026

Important Customer Notice Status New Type Supply Disruption

The supplier GE Medical Systems Ltd has informed us of a supply issue with its Blood Pressure Cuff Range, including Blood Pressure Cuff Single Patient Multi Use, Blood Pressure Cuff Multi Patient Use, Blood Pressure Cuff  Accessories, and Blood Pressure Cuff Pack.

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Supply Issues Becton Dickinson UK Ltd Chloraprep DMK000, MRB306 and MRB303 (ICN 3397)

Ref: 2026/3397 - 8 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Chloraprep products from Becton Dickinson UK Ltd is continuing.

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Field Safety Notice Saraco Industries Clinigo Wipes Contamination (ICN 3303)

Ref: 2026/3303 - 6 July 2026

Important Customer Notice Status Update Type Product Recall

The two affected products are now available to order: VEP001 and VEP003.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Extension Sets FKA848 (ICN 3367)

Ref: 2026/3367 - 6 July 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with extension sets from Becton Dickinson UK Ltd is now resolved.

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