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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 May 2026

Important Customer Notice Status Update Type Supply Disruption

Temporary switch required on Zimmer Biomet High Fatigue G.

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Supply Issues Vygon Uk Ltd Safety Needle Blunt Fill Drawing Up With Filter FTR1923 (ICN 3363)

Ref: 2026/3363 - 12 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon has informed us of a supply issue with its safety needles.

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Supply Issues Laborie Medical Technologies UK Ltd Vacuum Assisted Device FFK019 (ICN 3294)

Ref: 2026/3294 - 12 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with vacuum assisted devices from Laborie Medical Technologies UK Ltd is continuing.

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Supply Issues GBUK Warehouse Closure for Annual Stock Take eDirect Products (ICN 3365)

Ref: 2026/3365 - 12 June 2026

Important Customer Notice Status New Type Supplier Update

The supplier GBUK has advised that they will be closing temporarily to carry out their annual stock take and an ERP system update.

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Supply Issues ICU Medical eDirect Products (ICN 3364)

Ref: 2026/3364 - 11 June 2026

Important Customer Notice Status New Type Supply Disruption

ICU Medical have informed us they are experiencing a critical outage affecting their key operating system.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 11 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical suture products from Johnson and Johnson Medical Ltd has improved.

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Product Update Advanced Medical Solutions Tissue Adhesives Liquiband Flex FVF015 (ICN 3362)

Ref: 2026/3362 - 11 June 2026

Important Customer Notice Status New Type Delisting

The supplier Advanced Medical Solutions has informed us of a discontinuation with its Liquiband tissue adhesive product.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

Find out more

Field Safety Notice Saraco Industries Clinigo Wipes Contamination (ICN 3303)

Ref: 2026/3303 - 10 June 2026

Important Customer Notice Status Update Type Product Recall

Saraco Industries has issued a Follow Up Report to their Voluntary Withdrawal Notice from March 2026.

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Supply Issues Danone Nutricia Ltd (Medical) Infant Drinks ABT740 (ICN 3308)

Ref: 2026/3308 - 10 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with infant drinks from Danone Nutricia Ltd (Medical) is now resolved.

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Supply Issues Salter Labs UK T/A Airlife Spirometer and Gas Sampling Products (ICN 3179)

Ref: 2025/3179 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with spirometers and gas sampling line products from Salter Labs UK T/A Airlife has improved.

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Supply Issues Zoll Medical UK Ltd OneStep Defibrillation Pads (ICN 3351)

Ref: 2026/3351 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with OneStep defibrillation pads from Zoll Medical UK Ltd is continuing.

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Product Update Johnson & Johnson Medical Ltd Bipolar Scissors (ICN 3337)

Ref: 2026/3337 - 9 June 2026

Important Customer Notice Status New Type Delisting

The supplier Johnson & Johnson Medical Ltd has informed us of a discontinuation with its bipolar scissors.

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Product Update Johnson & Johnson Surgiflo™ Haemostat Flowable ELS639 (ICN 3361)

Ref: 2026/3361 - 9 June 2026

Important Customer Notice Status New Type Delisting

The supplier Johnson & Johnson has informed us of a discontinuation with its Surgiflo™ haemostat product.

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Field Safety Notice Steris NEUTRA-FLUSH™ + Endoscope Channel Cleanser (ICN 3354)

Ref: 2026/3354 - 8 June 2026

Important Customer Notice Status New Type Product Recall

Steris has issued a Field Safety Notice following reports of an unusual, sulphur-like odour from four lots of NEUTRA-FLUSH™+.

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Supply Issues Stryker UK Ltd Pulse Lavage Products (ICN 3270)

Ref: 2026/3270 - 8 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with pulse lavage products from Stryker UK Ltd is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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