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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply disruption continues to improve, with manufacturing underway.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 22 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Multiple Suppliers Swabs, Cotton Wool and Bandages (ICN 3307)

Ref: 2026/3307 - 10 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with swabs, cotton wool and bandages from multiple suppliers is continuing.

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Supply Issues Healthium Medtech UK Ltd Software Update eDirect Products (ICN 3377)

Ref: 2026/3377 - 10 July 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue due to a software system migration is now resolved.

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Field Safety Notice Resmed Astral 100 and Astral 150 Ventilators (ICN 3402)

Ref: 2026/3402 - 10 July 2026

Important Customer Notice Status New Type Field Safety Notice

Resmed has issued a Field Safety Notice affecting a subset of Astral 100 and Astral 150 ventilators.

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Product Update Richardson Healthcare Open Suction Catheters (ICN 3404)

Ref: 2026/3404 - 10 July 2026

Important Customer Notice Status New Type Delisting

The supplier Richardson Healthcare has informed us of a discontinuation with its open suction catheter products.

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Supply Issues Becton Dickinson UK Ltd Administration set Alaris GP Volumetric Pump FKA321 (ICN 3369)

Ref: 2026/3369 - 10 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with administration set Alaris GP volumetric pump from Becton Dickinson is continuing.

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Supply Issues Vygon UK Ltd Needlefree Connection Systems FSB730 (ICN 3375)

Ref: 2026/3375 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier Vygon UK Ltd has informed us that the supply issue with its needlefree bag spike Bionector spike products is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135, FGS124, FGS133 and FGE9476 (ICN 3110)

Ref: 2025/3110 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical Ltd is continuing.

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Product Update Teleflex Medical UK Self-Retaining Catheter (Foley) 2-Way PTFE Coated Latex Sizes 12Ch to 22Ch (ICN 3267)

Ref: 2026/3267 - 9 July 2026

Important Customer Notice Status Resolved Type Delisting

The discontinuation of the Self-Retaining (Foley) 2-Way PTFE Coated Latex Catheters from Teleflex Medical UK is ongoing, however we have requested all 12 products to be delisted from the catalogue.

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Supply Issues Hunts Food Group Ltd Cold Beverages Product AAC85005 (ICN 3400)

Ref: 2026/3400 - 9 July 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Hunts Food Group Ltd has informed us of a supply issue with its Water Natural Still pet bottle 500ml.

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Supply Issues Flexicare Medical Ltd Multiple Respiratory Products FDD167 (ICN 3112)

Ref: 2025/3112 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airways Management products from Flexicare Medical Ltd has improved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply disruption continues to improve, with manufacturing underway.

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Supply Issues Medline Sterile Surgical Gowns and Drapes (ICN 3223)

Ref: 2026/3223 - 9 July 2026

Important Customer Notice Status Update Type Supply Disruption

We remain in regular discussions with Medline and alternative suppliers about their stock availability, with a focus on bringing the maximum number of products back into stock as quickly as possible.

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Product Update Nationally Contracted Products (NCP)  Chlorine (ICN 3322)

Ref: 2026/3322 - 8 July 2026

Important Customer Notice Status Resolved Type Product Update

The supplier Guest Medical has informed us that this supply issue is now resolved.

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Supply Issues Vygon UK Ltd Safety Needle Blunt Fill Drawing Up with Filter FTR1923 (ICN 3363)

Ref: 2026/3363 - 8 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with its safety needle blunt fill drawing up from Vygon UK is continuing.

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Supply Issues Denroy Plastics Mask Respirator Products Summer Warehouse Closure BWG85012 and BWG85051 (ICN 3399)

Ref: 2026/3399 - 8 July 2026

Important Customer Notice Status New Type Supplier Update

The supplier Denroy Plastics has informed us that they are closing for their Summer Warehouse Closure in July 2026.

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