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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 May 2026

Important Customer Notice Status Update Type Supply Disruption

Temporary switch required on Zimmer Biomet High Fatigue G.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Extension Sets FKA848 (ICN 3367)

Ref: 2026/3367 - 15 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with one of its extension sets.

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Supply Issues Multiple Suppliers Swabs, Cotton Wool and Bandages (ICN 3307)

Ref: 2026/3307 - 15 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with swabs, cotton wool and bandages from multiple suppliers is continuing.

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Supply Issues ICU Medical eDirect Products (ICN 3364)

Ref: 2026/3364 - 15 June 2026

Important Customer Notice Status Update Type Supply Disruption

ICU Medical Oracle systems are now active.

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Supply Issues Vygon UK Ltd Safety Needle Blunt Fill Drawing Up with Filter FTR1923 (ICN 3363)

Ref: 2026/3363 - 15 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon has informed us of a supply issue with its safety needles.

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Supply Issues Vernacare International Limited Vaginal Speculums FCC85803, FCC85804 and FCC85805 (ICN 3258)

Ref: 2026/3258 - 15 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with vaginal speculums from Vernacare International Limited is continuing.

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Product Update Ontex UK Ltd Shaped Pads (ICN 3336)

Ref: 2026/3336 - 15 June 2026

Important Customer Notice Status Update Type Product Update

We can confirm that the correct pricing has been updated on our catalogue across the following product codes.

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Supply Issues Richardson Healthcare Ltd Single Use Tourniquet Adult Pull Through FWJ062 (ICN 3293)

Ref: 2026/3293 - 15 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with single use tourniquet adult pull through from Richardson Healthcare Ltd is now resolved.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 15 June 2026

Important Customer Notice Status Resolved Type Supplier Update

All Stryker products are now available to order through your preferred delivery route.

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Product Update Molnlycke Healthcare Ltd and Valmy SAS Limited Isolation Gowns (ICN 3366)

Ref: 2026/3366 - 12 June 2026

Important Customer Notice Status New Type Product Update

During a routine product review, a small number of isolation gowns were found not to meet the required standards and have therefore been delisted from our online catalogue.

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Supply Issues Laborie Medical Technologies UK Ltd Vacuum Assisted Device FFK019 (ICN 3294)

Ref: 2026/3294 - 12 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with vacuum assisted devices from Laborie Medical Technologies UK Ltd is continuing.

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Supply Issues GBUK Warehouse Closure for Annual Stock Take eDirect Products (ICN 3365)

Ref: 2026/3365 - 12 June 2026

Important Customer Notice Status New Type Supplier Update

The supplier GBUK has advised that they will be closing temporarily to carry out their annual stock take and an ERP system update.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 11 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical suture products from Johnson and Johnson Medical Ltd has improved.

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Product Update Advanced Medical Solutions Tissue Adhesives Liquiband Flex FVF015 (ICN 3362)

Ref: 2026/3362 - 11 June 2026

Important Customer Notice Status New Type Delisting

The supplier Advanced Medical Solutions has informed us of a discontinuation with its Liquiband tissue adhesive product.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Field Safety Notice Saraco Industries Clinigo Wipes Contamination (ICN 3303)

Ref: 2026/3303 - 10 June 2026

Important Customer Notice Status Update Type Product Recall

Saraco Industries has issued a Follow Up Report to their Voluntary Withdrawal Notice from March 2026.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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