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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 17 April 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 2 April 2026

Important Customer Notice Status Update Type Supply Disruption

We are working closely with Heraeus on their recovery. The validation phase of manufacturing is ongoing, and as such the manufacturing of product has not yet commenced. The lead time from manufacturing to finished product is approximately eight weeks. 

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Supply Issues Becton Dickinson UK Ltd Blood Gas Syringe Products FWC082 (ICN 3280)

Ref: 2026/3280 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood gas syringe products from Becton Dickinson UK Ltd is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Surgical Stapling Products (ICN 3023)

Ref: 2025/3023 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical stapling products from Johnson & Johnson Medical Ltd is continuing.

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Product Update Dakota Integrated Solutions Limited Thermal Wristband Cartridges (ICN 2869)

Ref: 2025/2869 - 27 April 2026

Important Customer Notice Status Resolved Type Product Update

The product update due to a new range of thermal wristband cartridges from Dakota Integrated Solutions is now complete at present.

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Supply Issues Johnson & Johnson Medical Ltd Clip Applier Products FFL317, FFL103, FFL105, FFL235 and FFL317 (ICN 3118)

Ref: 2025/3118 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with clip applier products from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Multiple Suppliers Swabs, Cotton Wool and Bandages (ICN 3307)

Ref: 2026/3307 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with swabs, cotton wool and bandages from multiple suppliers is continuing.

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Supply Issues Olympus Keymed Ltd Energy Devices (ICN 3171)

Ref: 2025/3171 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with energy devices from Olympus Keymed Ltd is continuing.

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Supply Issues Advanced Medical Solutions Tissue Adhesives FVF009 (ICN 3323)

Ref: 2026/3323 - 27 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Advanced Medical Solutions has informed us of a supply issue with its tissue adhesives.

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Supply Issues Pasante Healthcare Non-Sterile Lubricants FTM219 and FTM221 (ICN 3321)

Ref: 2026/3321 - 24 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Pasante Healthcare has informed us of a supply issue with its non-sterile lubricant products.

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Supply Issues Central Medical Supplies Ltd (CMS) Blood and Fluid Warming FSB85594 (ICN 3319)

Ref: 2026/3319 - 24 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Central Medical Supplies Ltd (CMS) has informed us of a supply issue with its blood and fluid warming products.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 23 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Vygon UK Ltd Central Venous Catheters and Associated Products FSQ85328 and FSY073 (ICN 3107)

Ref: 2025/3107 - 23 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with central venous catheters and associated products from Vygon UK Ltd has improved.

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Supply Issues Vygon UK Ltd MST Introducer 2Fr FSU562 (ICN 3202)

Ref: 2025/3202 - 23 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with introducer catheters from Vygon UK Ltd is now resolved.

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Supply Issues Medline Sterile Surgical Gowns and Drapes (ICN 3223)

Ref: 2026/3223 - 23 April 2026

Important Customer Notice Status Update Type Supply Disruption

We remain in regular discussions with Medline and alternative suppliers about their stock availability, with a focus on bringing the maximum number of products back into stock as quickly as possible.

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Supply Issues Johnson & Johnson Medical Ltd Veress Needle FGE3233 (ICN 3257)

Ref: 2026/3257 - 22 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Veress needle products from Johnson & Johnson Medical Ltd has improved.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Needlefree Bag Spike and Vial Access Device FSB399 and FSB398 (ICN 3318)

Ref: 2026/3318 - 22 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson has informed us of a supply issue with its needlefree bag spike and vial access device products.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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