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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 2 September 2026

Important Customer Notice Status Update Type Supply Disruption

Boston Scientific automated ordering, picking, packing and shipping capabilities remain unavailable.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Blanket FDB85434 (ICN 3093)

Ref: 2025/3093 - 13 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited has improved.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

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Supply Issues Medtronic Limited Surgical Stapling FGS274 and FGS281 (ICN 3141)

Ref: 2025/3141 - 2 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with surgical stapling products from Medtronic is now resolved.

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Supply Issues Johnson & Johnson Medical Ltd Surgical Staplers Multiple Products (ICN 3023)

Ref: 2025/3023 - 2 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical staplers from Johnson & Johnson is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135, FGS124, FGS133 and FGE9476 (ICN 3110)

Ref: 2025/3110 - 2 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Mediq Healthcare UK Ltd Surgifix Bandage Elastic Net Retention Rolls (ICN 3461)

Ref: 2026/3461 - 2 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Mediq Healthcare UK Ltd has informed us of a supply issue with its Surgifix bandage elastic net retention rolls.

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Contract Update Energy Devices (ICN 3324)

Ref: 2026/3324 - 2 September 2026

Important Customer Notice Status Resolved Type Contractual Change

The supply issue with energy devices within our Minimally Invasive Surgery framework due to a contractual change is now resolved.

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Supply Issues Multiple Suppliers Swabs, Cotton Wool and Bandages (ICN 3307)

Ref: 2026/3307 - 2 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with swabs, cotton wool and bandages from multiple suppliers is now resolved.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 2 September 2026

Important Customer Notice Status Update Type Supply Disruption

Boston Scientific automated ordering, picking, packing and shipping capabilities remain unavailable.

Find out more

Supply Issues Becton Dickinson UK Ltd Stock Oxford Hypodermic Syringe FWC062 (ICN 3395)

Ref: 2026/3395 - 1 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with hypodermic syringes from Becton Dickinson is continuing.

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Supply Issues Flexicare Medical Ltd Compressor Nebuliser FAG1727 (ICN 3112)

Ref: 2025/3112 - 1 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with compressor nebuliser from Flexicare Medical Ltd has improved.

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Supply Issues Cellpath Microscope Slide KTH110 (ICN 3343)

Ref: 2026/3343 - 1 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with microscope slides from Cellpath is continuing.

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Supply Issues Kimal PLC 16G and 18G High Flow Huber Needles Multiple Products (ICN 3438)

Ref: 2026/3438 - 28 August 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with 16G and 18G high flow Huber needles from Kimal PLC is now resolved.

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Supply Issues B Braun Cannulation Packs Chloraprep FVN85033, FSP4915, FSP4916 and FSP3481 (ICN 3421)

Ref: 2026/3421 - 28 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with cannulation packs from B Braun has improved.

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Supply Issues Proact Medical Ltd Multiple Products Across Various Frameworks (ICN 3330)

Ref: 2026/3330 - 28 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across various frameworks from Proact Medical is continuing.

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Field Safety Notice ICU Medical IV Tubing Set Drip Chambers (ICN 3463)

Ref: 2026/3463 - 28 August 2026

Important Customer Notice Status New Type Product Alert

ICU Medical has issued Field Safety Notice regarding reports of discolouration have been received concerning the drip chambers of certain IV sets.

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Supply Issues Becton Dickinson UK Ltd Woking Biopsy Needles FYU3207, FYU3254 and FRZ3041 (ICN 3417)

Ref: 2026/3417 - 28 August 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with biopsy needle products from Becton Dickinson is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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