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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 25 March 2026

Important Customer Notice Status Update Type Supplier Update

NHS Supply Chain has received the requested cyber assurances from Stryker, so we have reconnected communication channels, including emails, the Supplier Portal and Jaggaer,​ allowing information to flow as normal between our organisations.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 19 March 2026

Important Customer Notice Status Update Type Supply Disruption

On customer webinars there have been several requests for advice on dual antibiotic loaded bone cement.

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Supply Issues GAMA Healthcare Ltd eDirect Products Warehouse Closure (ICN 3284)

Ref: 2026/3284 - 11 March 2026

Important Customer Notice Status New Type Supplier Update

The supplier Gama Healthcare Ltd has informed us of a warehouse closure due to their annual stock take.

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Field Safety Notice Saraco Industries Clinigo Wipes Contamination (ICN 3303)

Ref: 2026/3303 - 27 March 2026

Important Customer Notice Status New Type Product Recall

Saraco Industries has issued a Voluntary Withdrawal Notice regarding specific batches of Clinigo Wipes.

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Field Safety Notice GBUK Safety Hypodermic Needle 25G FTR3356 (ICN 3299)

Ref: 2026/3299 - 26 March 2026

Important Customer Notice Status Update Type Product Recall

GBUK has issued a Field Safety Notice regarding specific lots of Safety Hypodermic Needle 25G x 5/8" (0.5 x 16mm) Orange.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 26 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 25 March 2026

Important Customer Notice Status Update Type Supplier Update

NHS Supply Chain has received the requested cyber assurances from Stryker, so we have reconnected communication channels, including emails, the Supplier Portal and Jaggaer,​ allowing information to flow as normal between our organisations.

Find out more

Supply Issues Vygon UK Ltd Intravenous Accessories FSB031 (ICN 3271)

Ref: 2026/3271 - 25 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Intravenous Accessories from Vygon UK Ltd is continuing.

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Supply Issues Medicina Ltd Oral Tip Syringes and Syringe Accessories FWD274 and FTA374 (ICN 3182)

Ref: 2025/3182 - 25 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Oral Tip Syringes from Medicina Limited is now resolved.

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Supply Issues Intersurgical Ltd Catheter Mount FDE082 (ICN 3300)

Ref: 2026/3300 - 25 March 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Intersurgical Ltd has informed us of a supply issue with its Catheter Mounts.

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Supply Issues Zoll Medical UK Ltd Defibrillation Pads FDJ8367 and FDJ1722 (ICN 2947)

Ref: 2025/2947 - 25 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Defibrillation Pads from Zoll Medical UK Pads is continuing.

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Supply Issues Vygon UK Ltd Stopcock Sterile FVK157 (ICN 3234)

Ref: 2026/3234 - 25 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Stopcock Sterile products from Vygon UK Ltd is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Ligation Clip Cartridge FFL317 (ICN 3118)

Ref: 2025/3118 - 24 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Clip Applier products from Johnson & Johnson Medical Ltd is continuing.

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Field Safety Notice Nutshell MOMA Foods Porridge Pots AEB215 and AEB216 (ICN 3301)

Ref: 2026/3301 - 24 March 2026

Important Customer Notice Status New Type Product Recall

The supplier Moma Foods has issued a Field Safety Notice recalling certain porridge products from the market.

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Supply Issues Medtronic Limited Surgical Stapling FGS274 and FGS281 (ICN 3141)

Ref: 2025/3141 - 24 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Stapling products from Medtronic is continuing.

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Supply Issues Becton Dickinson Alaris™ VP Infusion Sets FKA867, FKA868 and FKA879 (ICN 3244)

Ref: 2026/3244 - 24 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Alaris™ VP Infusion Sets from Becton Dickinson is continuing.

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Supply Issues GBUK Healthcare Blood Collection Set KFK1274 (ICN 3275)

Ref: 2026/3275 - 24 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Collection Set from GBUK Healthcare is continuing.

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Supply Issues Flexicare Medical Ltd Respiratory Solutions and Airway Management Multiple Products (ICN 3112)

Ref: 2025/3112 - 24 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airway Management products from Flexicare Medical Ltd has improved.

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