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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 10 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 May 2026

Important Customer Notice Status Update Type Supply Disruption

Temporary switch required on Zimmer Biomet High Fatigue G.

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Product Update Nationally Contracted Products (NCP)  Chlorine (ICN 3322)

Ref: 2026/3322 - 18 June 2026

Important Customer Notice Status Update Type Product Update

One of the awarded product codes is currently suspended due to ongoing supplier manufacturing issues.

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Supply Issues Vygon UK Ltd Needlefree Extension Set FSW489 (ICN 3227)

Ref: 2026/3227 - 18 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with needlefree extension sets from Vygon UK is now resolved.

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Supply Issues Pasante Healthcare Non-Sterile Lubricants FTM221 (ICN 3321)

Ref: 2026/3321 - 18 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supplier Pasante Healthcare has informed us that this supply issue is now resolved.

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Supply Issues Microvention PHIL Liquid Embolic Products (ICN 2272)

Ref: 2023/2272 - 18 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

FRW1184 FRW1182 FRW1180 and FRW1176 are no longer available to order and are in the process of being delisted from our online catalogue.

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Supply Issues Pari Medical Ltd Annual Stock Take Closure eDirect Products (ICN 3374)

Ref: 2026/3374 - 18 June 2026

Important Customer Notice Status New Type Supply Issues

The supplier Pari Medical Ltd has informed us that they are closing due to an annual stock take.

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Supply Issues Zoll Medical UK Ltd Defibrillation Device Battery FDJ2956 (ICN 3373)

Ref: 2026/3373 - 18 June 2026

Important Customer Notice Status New Type Supply Issues

The supplier Zoll Medical UK Ltd has informed us of a supply issue with its Defibrillation Device Battery.

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Supply Issues Vygon UK Ltd Central Venous Catheters and Associated Products FSQ2635, FTR1035, FSQ3830 and FTR2819 (ICN 3107)

Ref: 2025/3107 - 18 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with central venous catheters and associated products from Vygon UK Ltd is continuing.

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Field Safety Procedure Packs ChloraPrep 2% 1ml and ChloraPrep Frepp 2% 1.5ml Applicators (ICN 3359)

Ref: 2026/3359 - 17 June 2026

Important Customer Notice Status New Type Product Recall

B Braun, Kimal and Rocialle have issued Field Safety Notice’s regarding BD ChloraPrep 2% 1mL and ChloraPrep Frepp 2% 1.5mL Applicators contained within their procedure packs

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135 and FGS124 (ICN 3110)

Ref: 2025/3110 - 17 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues ICU Medical eDirect Products (ICN 3364)

Ref: 2026/3364 - 17 June 2026

Important Customer Notice Status Update Type Supply Disruption

ICU Medical have issued an update regarding service levels and remediation plan.

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Field Safety Notice Boston Scientific FARADRIVE™ Steerable Sheath Updated Instructions for Use (ICN 3370)

Ref: 2026/3370 - 17 June 2026

Important Customer Notice Status New Type Product Alert

Boston Scientific has issued a Field Safety Notice regarding the FARADRIVE™ Steerable Sheath, highlighting a very low risk of air embolism (0.0134%) linked in some cases to damage of the haemostatic valve from incorrect dilator insertion during preparation.

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Contract Update Spectrum X Direct Ltd Hand Hygiene Products (ICN 3269)

Ref: 2026/3269 - 17 June 2026

Important Customer Notice Status Update Type Contractual Change

The contract update with Spectrum X Direct Ltd is continuing.

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Supply Issues Becton Dickinson UK Ltd Administration set Alaris GP Volumetric Pump FKA321 (ICN 3369)

Ref: 2026/3369 - 17 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with its administration set alaris GP volumetric pump.

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Supply Issues GBUK Warehouse Closure for Annual Stock Take eDirect Products (ICN 3365)

Ref: 2026/3365 - 17 June 2026

Important Customer Notice Status New Type Supplier Update

The supplier GS Medical Ltd who are part of the GBUK Group have advised that they will also be part of the annual stock take and warehouse software update.

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Supply Issues Codan Ltd Needlefree Connection Systems FSW288 (ICN 3368)

Ref: 2026/3368 - 16 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Codan Ltd has informed us of a supply issue with its needlefree transfer spike products.

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