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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 17 April 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 2 April 2026

Important Customer Notice Status Update Type Supply Disruption

We are working closely with Heraeus on their recovery. The validation phase of manufacturing is ongoing, and as such the manufacturing of product has not yet commenced. The lead time from manufacturing to finished product is approximately eight weeks. 

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Supply Issues ICU Medical International Ltd Paediatric Endotracheal Tubes FDF264, FDF265 and FDF168 (ICN 2759)

Ref: 2024/2759 - 17 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with endotracheal tubes with Murphy eye products from ICU Medical International Ltd is now resolved.

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Supply Issues Flexicare Medical Ltd Respiratory Solutions and Airway Management Multiple Products (ICN 3112)

Ref: 2025/3112 - 17 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airway Management products from Flexicare Medical Ltd has improved.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products VCB154, VCB070 and VCB071 (ICN 3093)

Ref: 2025/3093 - 17 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 17 April 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

Find out more

Product Update Albert Waeschle Ltd Nasal Clip Single Patient Use Product FFE592 (ICN 3313)

Ref: 2026/3313 - 16 April 2026

Important Customer Notice Status New Type Delisting

The supplier Albert Waeschle Ltd has informed us of a discontinuation with its nasal clip-single patient use products.

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Supply Issues Vernacare International Limited Vaginal Speculums FCC85803, FCC85804 and FCC85805 (ICN 3258)

Ref: 2026/3258 - 16 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Vaginal Speculums from Vernacare International Limited is continuing.

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Supply Issues Salter Labs UK T/A Airlife Spirometer and Gas Sampling Products FDK6925, FDK6926 and FDC1048 (ICN 3179)

Ref: 2025/3179 - 16 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Spirometers from Salter Labs UK T/A Airlife is continuing.

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Product Update Coloplast Limited Wellead Range of Self-Retaining Catheter (Foley) 2-Way Silicone (ICN 3312)

Ref: 2026/3312 - 15 April 2026

Important Customer Notice Status New Type Delisting

The supplier Coloplast Limited has informed us of a discontinuation with its Wellead Range of self-retaining catheter (Foley) 2-way silicone products.

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Product Update Becton Dickinson Venflon™ IV Cannula with Wings 14G to 22G (ICN 2812)

Ref: 2025/2812 - 15 April 2026

Important Customer Notice Status Update Type Delisting

The discontinuation with Venflon™ IV cannula products from Becton Dickinson is ongoing.

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Supply Issues Procotech Limited Continence Care Wipe VJT566 (ICN 3163)

Ref: 2025/3163 - 15 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with continence care wipes from Procotech Limited is now resolved.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes FWC199 (ICN 2722)

Ref: 2024/2722 - 15 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with blood gas syringes from ICU Medical International Ltd is now resolved.

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Supply Issues Vygon UK Ltd Stopcock Sterile FVK157 (ICN 3234)

Ref: 2026/3234 - 15 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with stopcock sterile products from Vygon UK Ltd is now resolved.

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Supply Issues KCI Medical Limited Needlefree Disinfection Cap FSW1634 (ICN 3111)

Ref: 2025/3111 - 15 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with needlefree disinfection caps from KCI Medical Limited is now resolved.

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Supply Issues Forma-Care (UK) Ltd Belted Pad CFP85091 (ICN 3274)

Ref: 2026/3274 - 14 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with belted pad products from Forma-Care (UK) Ltd is continuing.

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Supply Issues Baxter Healthcare Limited Administration Sets for Pump and Gravity Colleague Pumps FSB998 (ICN 3241)

Ref: 2026/3241 - 14 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Administration Sets for Pump and Gravity Colleague Pumps from Baxter Healthcare is continuing.

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