Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

Find out more

Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 17 July 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

Find out more

Field Safety Notice Cook Medical Hemospray Endoscopic Hemostat Instructions for Use (ICN 3435)

Ref: 2026/3435 - 7 August 2026

Important Customer Notice Status New Type Product Alert

Cook Medical has issued a Field Safety Notice to bring awareness about upcoming updates to the Hemospray Endoscopic Hemostat Instructions for Use (IFU).

Find out more

Supply Issues Flexicare Medical Ltd Peak Flow Meter Mouthpiece FDD167 (ICN 3112)

Ref: 2025/3112 - 7 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airways Management products from Flexicare Medical Ltd has improved.

Find out more

Supply Issues Salter Labs UK T/A Airlife Nasal Cannula and Oxygen Facemask Products FDK6925 and FDK6926 (ICN 3179)

Ref: 2025/3179 - 7 August 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with spirometers and nasal cannula and oxygen facemask products from Salter Labs UK T/A Airlife is now resolved.

Find out more

Supply Issues Boston Scientific Ltd Multiple Products Across Various Frameworks (ICN 3427)

Ref: 2026/3427 - 7 August 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Boston Scientific Ltd has informed us of a supply issue with multiple products across various frameworks.

Find out more

Contract Update Blood Collection Devices (ICN 3433)

Ref: 2026/3433 - 7 August 2026

Important Customer Notice Status New Type Pricing Update

We have been informed of a temporary contract change our Blood Collection Devices framework.

Find out more

Supply Issues ICU Medical Blood Gas Syringes (ICN 3352)

Ref: 2026/3352 - 7 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood gas syringe products from ICU Medical is continuing.

Find out more

Supply Issues Becton Dickinson UK Ltd Hypodermic Syringe FWC244 (ICN 3434)

Ref: 2026/3434 - 7 August 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd has informed us of a supply issue with its hypodermic syringe.

Find out more

Contract Update Multiple Suppliers Across our Respiratory Solutions Framework (ICN 3432)

Ref: 2026/3432 - 7 August 2026

Important Customer Notice Status New Type Pricing Update

We have been informed of a contractual change on multiple product areas across our Respiratory Solutions framework.

Find out more

Product Update Polyco Healthline 6N Examination Gloves GN91 Notice of Alternative (ICN 3348)

Ref: 2026/3348 - 6 August 2026

Important Customer Notice Status Update Type Product Update

The phased replacement of GN91 examination gloves with GN90 examination gloves from Polyco Healthline is continuing.

Find out more

Contract Update Respiratory Solutions Framework Multiple Products (ICN 3431)

Ref: 2026/3431 - 6 August 2026

Important Customer Notice Status New Type Contractual Change

We have been informed of a contractual change on multiple product areas within our Respiratory Solutions framework.

Find out more

Field Safety Notice Johnson & Johnson Gynecare TVT Exact® EIR075 (ICN 3430)

Ref: 2026/3430 - 5 August 2026

Important Customer Notice Status New Type Product Recall

Johnson & Johnson has issued a Field Safety Notice in support of Ethicon Sarl’s Medical Device Recall of eight Lot numbers of Gynecare TVT Exact®.

Find out more

Supply Issues Vernacare International Limited Vaginal Speculums FCC85803 and FCC85804 (ICN 3258)

Ref: 2026/3258 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with vaginal speculums from Vernacare International Limited has improved.

Find out more

Supply Issues Medtronic Ltd Standard Blade Electrode Disposable FDJ2429 (ICN 3428)

Ref: 2026/3428 - 5 August 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Medtronic Ltd has informed us of a supply issue with its standard blade electrode disposable product.

Find out more

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

Find out more

Field Safety Notice Fannin Skintact® Defibrillation Electrodes (ICN 3426)

Ref: 2026/3426 - 4 August 2026

Important Customer Notice Status New Type Product Alert

Fannin has issued a Field Safety Notice supporting Field Safety Notice RKL- 7048/ RKL- 7079 issued by the manufacturer Leonhard Lang GmbH.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads