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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Featured

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 October 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce products back into the UK market in a phased way that ensures continuity of supply.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 14 October 2026

Important Customer Notice Status Update Type Contractual Change

A price ranking sheet with information for safety peripheral IV cannula ported with wings and safety integrated cannula dual port devices with two needle-free connectors has been provided.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

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Supply Issues GE Medical Blood Pressure Cuffs FJH9955, FJH9958, FJH10023 and FJH9957 (ICN 3525)

Ref: 2026/3525 - 6 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood pressure cuffs from GE Medical is continuing.

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Supply Issues Snackline Chocolate Products ADT85021, ADT85040, ADT85042, ADT85043 and ADT85044 (ICN 3510)

Ref: 2026/3510 - 6 November 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with chocolate products from Snackline is now resolved.

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Supply Issues Multiple Suppliers Theatre Caps BWC85024, BWC85027 and BWC85028 (ICN 3550)

Ref: 2026/3550 - 6 November 2026

Important Customer Notice Status New Type Supply Disruption

The suppliers Sharon Services UK Ltd and Valmy SAS Ltd have informed us of a supply issue with their theatre caps.

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Supply Issues Unisurge International Ltd Non-Woven Balls ENF008 (ICN 3444)

Ref: 2026/3444 - 6 November 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with medium non-woven non-sterile balls from Unisurge International is now resolved.

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Field Safety Notice Nova Biomedical StatStrip® Ketone Test Strips (ICN 3500)

Ref: 2026/3500 - 6 November 2026

Important Customer Notice Status Update Type Product Recall

Following Nova Biomedical’s Field Safety Notice, Nova Medical has issued customer bulletin 07-26SS-UK to advise of a temporary change to StatStrip® ketone test strips' shelf life.

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Supply Issues Nova Biomedical StatStrip® Ketone Test Strips (ICN 3503)

Ref: 2026/3503 - 6 November 2026

Important Customer Notice Status Update Type Supply Disruption

Nova Biomedical has issued customer bulletin 07-26SS-UK to advise of a temporary change to StatStrip® ketone test strips' shelf life.

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Product Update Molnlycke Healthcare Ltd Drapes Products (ICN 3549)

Ref: 2026/3549 - 5 November 2026

Important Customer Notice Status New Type Delisting

The supplier Molnlycke Healthcare has informed us of a discontinuation with some of its drape products.

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Contract Update Anti-Embolism Stocking Products (ICN 3545)

Ref: 2026/3545 - 5 November 2026

Important Customer Notice Status New Type Pricing Update

We have been informed of a temporary contractual change with Anti-Embolism Stocking products.

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Supply Issues Medtronic Ltd Blade Electrode and Diathermy Pencil FBU91006 and FCN89242 (ICN 3544)

Ref: 2026/3544 - 5 November 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Medtronic Ltd has informed us of a supply issue with its blade electrode and diathermy pencil.

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Supply Issues KCI Medical Ltd Fluid Warming Products (ICN 3393)

Ref: 2026/3393 - 5 November 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with fluid warming products from KCI Medical Ltd is continuing.

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Supply Issues Vantive Limited IT Migration Renal Consumables Products (ICN 3548)

Ref: 2026/3548 - 5 November 2026

Important Customer Notice Status New Type Supplier Update

Vantive Limited will be undertaking a planned IT migration between 25 November 2026 and 1 December 2026.

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Supply Issues pfm medical UK Ltd Implantable Ports and Accessories (ICN 3540)

Ref: 2026/3540 - 5 November 2026

Important Customer Notice Status New Type Supply Disruption

The supplier pfm medical UK Ltd has informed us of a supply issue with its implantable ports and accessories.

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Contract Update Nitrile Examination Gloves (ICN 3425)

Ref: 2026/3425 - 5 November 2026

Important Customer Notice Status Resolved Type Pricing Update

Pricing is now live for the foreseeable and integrated within the catalogue.

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Field Safety Notice Boston Scientific OptiCross™ Intravascular Ultrasound (IVUS) Imaging Catheters (ICN 3528)

Ref: 2026/3528 - 5 November 2026

Important Customer Notice Status New Type Product Alert

Boston Scientific has issued advisory Field Safety Notice 97660164-FA regarding the OptiCross™ family of intravascular ultrasound (IVUS) imaging catheters.

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Contract Update Blood Collection Devices (ICN 3433)

Ref: 2026/3433 - 3 November 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change within our Blood Collection Devices framework is continuing.

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