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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 11 September 2026

Important Customer Notice Status Update Type Supply Disruption

Manufacturing and distribution levels are largely back to business-as-usual levels.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135, FGS124, FGS125 and FGE9476 (ICN 3110)

Ref: 2025/3110 - 15 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with laparoscopic instruments from Johnson & Johnson Medical is continuing.

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Product Update Johnson & Johnson Trocars (ICN 3451)

Ref: 2026/3451 - 15 September 2026

Important Customer Notice Status Resolved Type Delisting

The discontinuation of trocar products from Johnson & Johnson is now completed.

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Product Update G&N Laboratory Clinical Waste Containers (ICN 3480)

Ref: 2026/3480 - 15 September 2026

Important Customer Notice Status New Type Product Update

The supplier G&N Laboratory has informed us of a product update with its clinical waste containers.

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Supply Issues KCI Medical Ltd Fluid Warming Products FSB658, FVR85003,FSB656 and FSB653 (ICN 3393)

Ref: 2026/3393 - 15 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with fluid warming products from KCI Medical Ltd is continuing.

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Field Safety Notice Fannin Skintact® Defibrillation Electrodes (ICN 3426)

Ref: 2026/3426 - 15 September 2026

Important Customer Notice Status Update Type Product Alert

Fannin has confirmed the issue has been resolved and all stock held is new and unaffected.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Hypodermic Syringe FWC062 (ICN 3395)

Ref: 2026/3395 - 14 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with hypodermic syringes from Becton Dickinson UK Ltd is now resolved.

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Contract Update Blood Collection Devices (ICN 3433)

Ref: 2026/3433 - 14 September 2026

Important Customer Notice Status Update Type Pricing Update

The contractual change within our Blood Collection Devices framework is continuing.

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Supply Issues Vygon UK Ltd Filter Endotoxin FTC225 (ICN 3408)

Ref: 2026/3408 - 14 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with filter endotoxin from Vygon UK is continuing.

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Supply Issues Medtronic Ltd Standard Blade Electrode Disposable FDJ2429 (ICN 3428)

Ref: 2026/3428 - 14 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with standard blade electrode disposable product from Medtronic Ltd is continuing.

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Supply Issues Cardinal Health UK Ltd Anti-Embolism Stockings Multiple Products (ICN 3441)

Ref: 2026/3441 - 14 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with anti-embolism stocking products from Cardinal Health UK is continuing.

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Product Update Argon Medical Devices UK Ltd Biopsy Needles FIB157, FIB158, FIB162 and FIB163 (ICN 3413)

Ref: 2026/3413 - 11 September 2026

Important Customer Notice Status Update Type Delisting

The temporary discontinuation with some of the biopsy needle products from Argon Medical is continuing.

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Field Safety Notice Heraeus Medical PALACOS® and COPAL® pro Systems Ready to Mix Bone Cement (ICN 3476)

Ref: 2026/3476 - 11 September 2026

Important Customer Notice Status New Type Product Alert

The supplier Heraeus Medical has issued a field safety notice regarding PALACOS® and COPAL® pro Systems Ready to Mix Bone Cement.

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 11 September 2026

Important Customer Notice Status Update Type Supply Disruption

Manufacturing and distribution levels are largely back to business-as-usual levels.

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Product Update Multiple Suppliers Polymer Aprons BTB85006, BTB85018 and BTB85026 (ICN 3472)

Ref: 2026/3427 - 11 September 2026

Important Customer Notice Status New Type Delisting

We have been informed of a discontinuation of pink polymer aprons.

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Supply Issues B Braun Cannulation Packs Chloraprep FSP4915 and FSP3481 (ICN 3421)

Ref: 2026/3421 - 10 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with cannulation packs from B Braun has improved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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