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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 16 March 2026

Important Customer Notice Status Update Type Supplier Update

NHS Supply Chain have continued to work with Stryker over the weekend to identify ways to minimise disruption from the cyber-attack as the company seeks to restore its IT systems.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 13 March 2026

Important Customer Notice Status Update Type Supply Disruption

Our Head of Strategic Engagement for Orthopaedics, Trauma and Spine, Khalid Shihadah has shared advice on mixing Zimmer Biomet High Fatigue G Bone Cement.

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Supply Issues GAMA Healthcare Ltd eDirect Products Warehouse Closure (ICN 3284)

Ref: 2026/3284 - 11 March 2026

Important Customer Notice Status New Type Supplier Update

The supplier Gama Healthcare Ltd has informed us of a warehouse closure due to their annual stock take.

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Field Safety Notice Fresenius Stay Safe Disinfection Cap FHE85316 (ICN 3295)

Ref: 2026/3295 - 17 March 2026

Important Customer Notice Status New Type Product Alert

Fresenius Medical Care has issued an update to a Field Safety Notice dated October 2023 to advise users of the potential side effects of hypothyroidism and hypersensitivity in relation to the use of Stay Safe Disinfection Cap.

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Product Update Labcold Refrigeration (ICN 3292)

Ref: 2026/3292 - 17 March 2026

Important Customer Notice Status New Type Delisting

The supplier Labcold has informed us of a phased discontinuation of Pharmacy Refrigeration products.

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Supply Issues Alliance Disposables Ltd Kenco Branded Disposable Hot Cup UTC139 (ICN 3201)

Ref: 2025/3201 - 17 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Kenco Branded Disposable Hot Cup from Alliance Disposables Ltd is now resolved.

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Supply Issues Baxter Healthcare Limited Administration Sets for Pump and Gravity Colleague Pumps FSB998 (ICN 3241)

Ref: 2026/3241 - 17 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Administration Sets for Pump and Gravity Colleague Pumps from Baxter Healthcare is continuing.

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Supply Issues Varta Microbattery Gmbh Hearing Aid Batteries GHD3576, GHD3577, GHD3579 and GHD3580 (ICN 3102)

Ref: 2025/3102 - 17 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Hearing Aid Batteries from Varta Microbattery Gmbh is now resolved.

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Supply Issues KCI Medical Limited Needlefree Disinfection Cap FSW1634 (ICN 3111)

Ref: 2025/3111 - 17 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needlefree Disinfection Caps from KCI Medical Limited is continuing.

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Field Safety Notice Armstrong Medical Resuscitation Sets with Adjustable Pressure Limiting (APL) Valve (ICN 3281)

Ref: 2026/3281 - 17 March 2026

Important Customer Notice Status New Type Product Alert

Armstrong Medical has issued a Field Safety Notice to inform users of an identified issue associated with the APL valve used in certain Resuscitation Sets.

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Supply Issues Laborie Medical Technologies UK Ltd Vacuum Assisted Device FFK019 (ICN 3294)

Ref: 2026/3294 - 16 March 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Laborie Medical Technologies UK Ltd has informed us of a supply issue with its vacuum assisted device with traction force indicator.

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Supply Issues Medline Sterile Surgical Gowns and Drapes (ICN 3223)

Ref: 2026/3223 - 16 March 2026

Important Customer Notice Status Update Type Supply Disruption

We remain in regular discussions with Medline and alternative suppliers about their stock availability, with a focus on bringing the maximum number of products back into stock as quickly as possible.

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Supply Issues Richardson Healthcare Ltd Single Use Tourniquet Adult Pull Through FWJ062 (ICN 3293)

Ref: 2026/3293 - 16 March 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Richardson Healthcare Ltd has informed us of a supply issue with its Single Use Tourniquet.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 16 March 2026

Important Customer Notice Status Update Type Supplier Update

NHS Supply Chain have continued to work with Stryker over the weekend to identify ways to minimise disruption from the cyber-attack as the company seeks to restore its IT systems.

Find out more

Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 13 March 2026

Important Customer Notice Status Update Type Supply Disruption

Our Head of Strategic Engagement for Orthopaedics, Trauma and Spine, Khalid Shihadah has shared advice on mixing Zimmer Biomet High Fatigue G Bone Cement.

Find out more

Supply Issues Paul Hartmann Ltd Non-Woven Island Adhesive Dressings EIJ041, EIJ042 and EIJ043 (ICN 3137)

Ref: 2025/3137 - 13 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Non-Woven Island Adhesive Dressings from Paul Hartmann Ltd is now resolved.

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Contract Update NRS Healthcare Aids for Daily Living Full Product Range (ICN 3052)

Ref: 2025/3052 - 13 March 2026

Important Customer Notice Status Resolved Type Contractual Change

The supply issue with products on the Aids for Daily Living framework following a contractual change with NRS-UK (formally NRS Healthcare) is now resolved.

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Supply Issues Flexicare Medical Ltd Respiratory Solutions and Airway Management Multiple Products (ICN 3112)

Ref: 2025/3112 - 13 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airway Management products from Flexicare Medical Ltd has improved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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