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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 20 March 2026

Important Customer Notice Status Update Type Supplier Update

An Information for Clinical Choice (ICC) has been produced to support clinical teams with alternatives for Microcatheters in the Interventional Neuroradiology category.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 19 March 2026

Important Customer Notice Status Update Type Supply Disruption

On customer webinars there have been several requests for advice on dual antibiotic loaded bone cement.

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Supply Issues GAMA Healthcare Ltd eDirect Products Warehouse Closure (ICN 3284)

Ref: 2026/3284 - 11 March 2026

Important Customer Notice Status New Type Supplier Update

The supplier Gama Healthcare Ltd has informed us of a warehouse closure due to their annual stock take.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 20 March 2026

Important Customer Notice Status Update Type Supplier Update

An Information for Clinical Choice (ICC) has been produced to support clinical teams with alternatives for Microcatheters in the Interventional Neuroradiology category.

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Product Update Multiple Suppliers Patient Dry Wipes (ICN 3298)

Ref: 2026/3298 - 20 March 2026

Important Customer Notice Status New Type Delisting

As part of the new Skin Cleansing Disinfection and Hygiene framework, the current range of plastic‑containing dry wipes will be replaced with new plastic‑free (PF) 100% viscose dry wipes.

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Field Safety Notice Laborie Medical Technologies UK Ltd Kiwi Complete Vacuum Delivery System FFK019 (ICN 3297)

Ref: 2026/3297 - 20 March 2026

Important Customer Notice Status New Type Product Recall

Laborie Medical Technologies UK Ltd has issued a Field Safety Notice following customer reports of failure of handle break at the Traction Force Indicator handle joint.

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Supply Issues Danone Nutricia Ltd Giving Set Accessories FSW168 and FSW303 (ICN 3174)

Ref: 2025/3174 - 20 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supplier Danone Nutricia Ltd has informed us the products are no longer available.

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Safety Alert Molnlycke Hibiwash 500ml Bottle 4% Chlorhexidine Gluconate Antiseptic DEC85030 (ICN 3296)

Ref: 2026/3296 - 19 March 2026

Important Customer Notice Status New Type Safety Alert

Molnlycke Health Care has issued a supplier letter to advise of a potential microbial contamination affecting specific batches of Hibiwash products.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 19 March 2026

Important Customer Notice Status Update Type Supply Disruption

On customer webinars there have been several requests for advice on dual antibiotic loaded bone cement.

Find out more

Supply Issues Vygon UK Ltd MST Introducer 2Fr FSU562 (ICN 3202)

Ref: 2025/3202 - 19 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Introducer Catheters from Vygon UK Ltd is continuing.

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Supply Issues Blatchford Limited Closure for Annual Stock Take eDirect Products (ICN 3290)

Ref: 2026/3290 - 18 March 2026

Important Customer Notice Status New Type Supplier Update

The supplier Blatchford Limited has informed us that they will be closed for their annual stock take.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products VCB092 and VCB154 (ICN 3093)

Ref: 2025/3093 - 18 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited is continuing.

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Supply Issues Mindray UK Ltd Defibrillator Electrodes FDK1246 and FDK1254 (ICN 3259)

Ref: 2026/3259 - 18 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Defibrillator Electrodes from Mindray UK Ltd is now resolved.

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Field Safety Notice Fresenius Stay Safe Disinfection Cap FHE85316 (ICN 3295)

Ref: 2026/3295 - 17 March 2026

Important Customer Notice Status New Type Product Alert

Fresenius Medical Care has issued an update to a Field Safety Notice dated October 2023 to advise users of the potential side effects of hypothyroidism and hypersensitivity in relation to the use of Stay Safe Disinfection Cap.

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Product Update Labcold Refrigeration (ICN 3292)

Ref: 2026/3292 - 17 March 2026

Important Customer Notice Status New Type Delisting

The supplier Labcold has informed us of a phased discontinuation of Pharmacy Refrigeration products.

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Supply Issues Alliance Disposables Ltd Kenco Branded Disposable Hot Cup UTC139 (ICN 3201)

Ref: 2025/3201 - 17 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Kenco Branded Disposable Hot Cup from Alliance Disposables Ltd is now resolved.

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Supply Issues Baxter Healthcare Limited Administration Sets for Pump and Gravity Colleague Pumps FSB998 (ICN 3241)

Ref: 2026/3241 - 17 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Administration Sets for Pump and Gravity Colleague Pumps from Baxter Healthcare is continuing.

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Supply Issues Varta Microbattery Gmbh Hearing Aid Batteries GHD3576, GHD3577, GHD3579 and GHD3580 (ICN 3102)

Ref: 2025/3102 - 17 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Hearing Aid Batteries from Varta Microbattery Gmbh is now resolved.

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