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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

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Contract Update Intravenous Cannula and Associated Products Framework Renewal (ICN 3485)

Ref: 2026/3485 - 22 September 2026

Important Customer Notice Status New Type Contractual Change

NHS Supply Chain recently conducted a robust and compliant procurement process for the Intravenous Cannula and Associated Products Framework which is due to go live on 1 April 2027.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 5 August 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus continues to reintroduce their products back into the UK market in a phased way that ensures continuity of supply.

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Supply Issues KCI Medical Ltd Ioban Drape ELW470 (ICN 3456)

Ref: 2026/3456 - 28 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Ioban drape from KCI Medical is now resolved.

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Supply Issues ICU Medical Blood Gas Syringes (ICN 3352)

Ref: 2026/3352 - 28 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood gas syringe products from ICU Medical is continuing.

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Supply Issues Becton Dickinson UK Ltd Blood Collection Set KFK778 (ICN 3490)

Ref: 2026/3490 - 28 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK has informed us of a supply issue with its blood collection set.

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Supply Issues Becton Dickinson UK Ltd Hypodermic Syringe FWC244 (ICN 3434)

Ref: 2026/3434 - 28 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with hypodermic syringe Becton Dickinson is now resolved.

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Supply Issues Becton Dickinson UK Ltd Biopsy Needles FRZ3041 (ICN 3470)

Ref: 2026/3470 - 28 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with biopsy needles from Becton Dickinson is now resolved.

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Supply Issues Pennine Yankauer Suction Tubes FDR686, FDH864, FWP437 and FWP084 (ICN 3380)

Ref: 2026/3380 - 28 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Yankauer suction tubes from Pennine is now resolved.

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Supply Issues Cardinal Health UK Ltd Anti-Embolism Stockings Multiple Products (ICN 3441)

Ref: 2026/3441 - 28 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with anti-embolism stocking products from Cardinal Health UK has improved.

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Field Safety Notice Boston Scientific Direxion™ and HI-FLO™ Microcatheters (ICN 3489)

Ref: 2026/3489 - 25 September 2026

Important Customer Notice Status New Type Product Recall

Boston Scientific has issued a Field Safety Notice recalling specific Lots Direxion™ and HI-FLO™ Microcatheters due to a manufacturing issue

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Supplier Update Boston Scientific Cyber Attack  (ICN 3464)

Ref: 2026/3464 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

Manufacturing and distribution levels are back to business-as-usual levels.

Find out more

Supply Issues Boston Scientific Direxion™ and Direxion HI-FLO™ Microcatheters (ICN 3488)

Ref: 2026/3488 - 25 September 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Boston Scientific has informed us of a supply issue with its Direxion microcatheters.

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Supply Issues Baxter Healthcare Ltd Bladder Irrigation Set FTK648 and FTK002 (ICN 3437)

Ref: 2026/3437 - 25 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with bladder irrigation set from Baxter Healthcare is continuing.

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Supply Issues KCI Medical Ltd Fluid Warming Products FSB658, FVR85003,FSB656 and FSB653 (ICN 3393)

Ref: 2026/3393 - 25 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with fluid warming products from KCI Medical Ltd is continuing.

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Supply Issues Mediq Healthcare UK Ltd Surgifix Bandage Elastic Net Retention Rolls (ICN 3461)

Ref: 2026/3461 - 25 September 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier Mediq Healthcare UK Ltd has advised NHS Supply Chain that its manufacturer, FRA Production S.p.A., has entered administration.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Blanket FDB85439 (ICN 3093)

Ref: 2025/3093 - 25 September 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with forced air warming blankets from KCI Medical Limited is now resolved.

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Contract Update Stryker Spine Division Divestment (ICN 3487)

Ref: 2026/3487 - 25 September 2026

Important Customer Notice Status New Type Product Update

The supplier Stryker UK Limited has informed us of a contract update with its spine division portfolio.

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