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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 15 December 2025

Important Customer Notice Status Update Type Product Update

We are committed to providing timely updates via this ICN and through regular panels, including the Resilience and Service Support call.

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Product Update Becton Dickinson UK Ltd Blood Collection Sets FNG85119, FNG85115, KFK580 and KFK581 (ICN 3157)

Ref: 2025/3157 - 24 November 2025

Important Customer Notice Status New Type Delisting

The supplier Becton Dickinson UK Ltd has informed us of a discontinuation with its Blood Collection Sets.

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Product Update GV Health Limited Polymer Aprons (ICN 3213)

Ref: 2026/3213 - 13 January 2026

Important Customer Notice Status New Type Product Update

The supplier GV Health Limited has informed us of a product update with some of its Polymer Aprons.

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Supply Issues Varta Microbattery Gmbh Hearing Aid Batteries GHD3576, GHD3577, GHD3579 and GHD3580 (ICN 3102)

Ref: 2025/3102 - 13 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hearing Aid Batteries from Varta Microbattery Gmbh is continuing.

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Supply Issues Flexicare Medical Ltd Respiratory Solutions Multiple Products (ICN 3112)

Ref: 2025/3112 - 13 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue multiple Respiratory Solutions products from Flexicare Medical Ltd is continuing.

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Supply Issues Energizer Trading Ltd Hearing Aid Battery GHD85530 (ICN 3161)

Ref: 2025/3161 - 13 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hearing Aid Batteries from Energizer Trading Ltd is continuing.

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Supply Issues Procotech Limited Continence Care Wipe VJT566 (ICN 3163)

Ref: 2025/3163 - 13 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Continence Care Wipes from Procotech Limited is continuing.

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Field Safety Notice Olympus Triangle Tip Knife J – Single Use Electrosurgical Knives   (ICN 3210)

Ref: 2026/3210 - 13 January 2026

Important Customer Notice Status New Type Product Alert

Olympus has issued a Field Safety Notice pertaining to the KD-640L and KD-645L Triangle Tip Electrosurgical Knives.

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Field Safety Notice CoClens Biocide Skin Disinfectant DMK034 (ICN 3212)

Ref: 2026/3212 - 13 January 2026

Important Customer Notice Status New Type Product Recall

CoClens has issued an advisory letter concerning the recent reports of a deviation in the presentation in a sub batch of CoClens 2% Chlorhexidine 2% in 70% Ethanol, 500ml.

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Contract Update General Wound Care (ICN 3206)

Ref: 2026/3206 - 12 January 2026

Important Customer Notice Status New Type Contractual Change

The current General Wound Care framework is due to expire on 31 January 2026.

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Field Safety Notice Olympus Thunderbeat Jaw Thunderbeat Probe Fracture and Tissue Pad Detachment (ICN 3209)

Ref: 2026/3209 - 12 January 2026

Important Customer Notice Status New Type Product Recall

Olympus has issued an urgent Field Safety Notice dated 8 January 2026, which replaces and supersedes the previous Field Safety Notice issued December 2024 on ICN 2810.

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Supply Issues Decree Thermo Ltd Single Use Sterile Scissors FIC11918 (ICN 3190)

Ref: 2025/3190 - 12 January 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Single Use Sterile Scissors from Decree Thermo Ltd is now resolved.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Hypodermic Syringe FWC121 (ICN 3047)

Ref: 2025/3047 - 12 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hypodermic Syringes from Becton Dickinson UK Ltd has improved.

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Supply Issues Greiner Bio-One Ltd Blood Collection Products Regulatory Inform (ICN 2802)

Ref: 2025/2802 - 12 January 2026

Important Customer Notice Status Update Type Supplier Update

The derogation with Blood Collection products from Greiner Bio-One Ltd is continuing.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Administration Sets FKA848 (ICN 3150)

Ref: 2025/3150 - 12 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Administration Sets from Becton Dickinson UK Ltd is continuing.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Blood Collection Needle Safety KFK351 and KFK517 (ICN 3142)

Ref: 2025/3142 - 9 January 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Blood Collection Needle Safety products from Becton Dickinson UK Ltd is now resolved.

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Supply Issues Draegar Medical Transwarmer Infant Warming Device VCB064 (ICN 3194)

Ref: 2025/3194 - 9 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Transwarmer Infant Warming Device from Draegar Medical is continuing.

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    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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