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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 17 April 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 2 April 2026

Important Customer Notice Status Update Type Supply Disruption

We are working closely with Heraeus on their recovery. The validation phase of manufacturing is ongoing, and as such the manufacturing of product has not yet commenced. The lead time from manufacturing to finished product is approximately eight weeks. 

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Supply Issues Becton Dickinson UK Ltd Safety Blood Collection Set KFK349 (ICN 3315)

Ref: 2026/3315 - 21 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd has informed us of a supply issue with its safety blood collection set.

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Supply Issues Becton Dickinson UK Ltd Stopcock with Extension Line FVK958 (ICN 3305)

Ref: 2026/3305 - 21 April 2026

Important Customer Notice Status New Type Supply Disruption

The supply issue with stopcock extension line from Becton Dickinson UK Ltd is continuing.

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Supply Issues Terumo System Upgrade Short Term Impact to eDirect Products (ICN 3306)

Ref: 2026/3306 - 21 April 2026

Important Customer Notice Status Resolved Type Supplier Update

The system upgrade at Terumo has now been completed.

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Supply Issues Johnson & Johnson Medical Ltd Trocars FGB046, FGB048, FGB049, FGE3286 and FGB047 (ICN 3238)

Ref: 2026/3238 - 21 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with trocars from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Teleflex Medical UK Open Ligation Clips FFL121 (ICN 3169)

Ref: 2025/3169 - 21 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with open ligation clips from Teleflex Medical UK is continuing.

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Supply Issues GBUK Healthcare Blood Collection Set KFK1274 (ICN 3275)

Ref: 2026/3275 - 21 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood collection set from GBUK Healthcare is continuing.

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Boston Scientific POLARx, POLARx FIT Cryoablation Balloon Catheters and SMARTFREEZE Cryoablation System Consoles (ICN 3311)

Ref: 2026/3311 - 21 April 2026

Important Customer Notice Status New Type Product Recall

Boston Scientific has issued Field Safety Notice 97251520D-FA initiating the recall of POLARx™ and POLARx™ Fit Cryoablation Balloon Catheters and POLARSHEATH™ Steerable Sheaths, and the decommissioning of SMARTFREEZE™ Cryoablation System consoles.

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Supply Issues Unisurge International Ltd Cotton Wool Balls ENU033 (ICN 3262)

Ref: 2026/3262 - 20 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with cotton wool balls from Unisurge International Ltd is now resolved.

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Supply Issues ICU Medical International Ltd Paediatric Endotracheal Tubes FDF264, FDF265 and FDF168 (ICN 2759)

Ref: 2024/2759 - 17 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with endotracheal tubes with Murphy eye products from ICU Medical International Ltd is now resolved.

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Supply Issues Flexicare Medical Ltd Respiratory Solutions and Airway Management Multiple Products (ICN 3112)

Ref: 2025/3112 - 17 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airway Management products from Flexicare Medical Ltd has improved.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products VCB154, VCB070 and VCB071 (ICN 3093)

Ref: 2025/3093 - 17 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with forced air warming products from KCI Medical Limited is continuing.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 17 April 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

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Product Update Albert Waeschle Ltd Nasal Clip Single Patient Use Product FFE592 (ICN 3313)

Ref: 2026/3313 - 16 April 2026

Important Customer Notice Status New Type Delisting

The supplier Albert Waeschle Ltd has informed us of a discontinuation with its nasal clip-single patient use products.

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Supply Issues Vernacare International Limited Vaginal Speculums FCC85803, FCC85804 and FCC85805 (ICN 3258)

Ref: 2026/3258 - 16 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Vaginal Speculums from Vernacare International Limited is continuing.

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Supply Issues Salter Labs UK T/A Airlife Spirometer and Gas Sampling Products FDK6925, FDK6926 and FDC1048 (ICN 3179)

Ref: 2025/3179 - 16 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Spirometers from Salter Labs UK T/A Airlife is continuing.

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