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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 27 February 2026

Important Customer Notice Status Update Type Supply Disruption

The IT issues which were preventing the National Product Code FQT85055 for Zimmer Biomet High Fatigue G bone cement showing in our online catalogue have been resolved.

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Supply Issues Medline Sterile Surgical Gowns and Drapes (ICN 3223)

Ref: 2026/3223 - 23 February 2026

Important Customer Notice Status Update Type Supply Disruption

We remain in regular discussions with Medline and alternative suppliers about their stock availability, with a focus on bringing the maximum number of products back into stock as quickly as possible.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 27 February 2026

Important Customer Notice Status Update Type Supply Disruption

The IT issues which were preventing the National Product Code FQT85055 for Zimmer Biomet High Fatigue G bone cement showing in our online catalogue have been resolved.

Find out more

Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 26 February 2026

Important Customer Notice Status Resolved Type Product Update

We continue to have good product stock levels and are not seeing any significant changes to ordering patterns or volumes of orders so far in 2026.

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Supply Issues Becton Dickinson UK Ltd Woking Biopsy Needles FYU2876 and FYU2877 (ICN 3251)

Ref: 2926/3251 - 26 February 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Biopsy Needles from Becton Dickinson UK Ltd is continuing.

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Product Update Urgo Ltd Graduated Compression Hosiery Products (ICN 3168)

Ref: 2025/3168 - 26 February 2026

Important Customer Notice Status Resolved Type Product Update

The product update due to a change in unit of issue with Graduated Compression Hosiery products is now resolved.

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Supply Issues Vygon UK Limited Drapes (including Banded Bags and Bonnets) (ICN 3203)

Ref: 2026/3203 - 26 February 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Drapes including Banded Bags and Bonnets from Vygon UK has improved.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Hypodermic Syringe FWC121 (ICN 3047)

Ref: 2025/3047 - 26 February 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Hypodermic Syringes from Becton Dickinson UK Ltd is now resolved.

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Supply Issues KCI Medical Limited Needlefree Disinfection Cap FSW1634 (ICN 3111)

Ref: 2025/3111 - 26 February 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needlefree Disinfection Caps from KCI Medical Limited is continuing.

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Supply Issues Flexicare Medical Ltd Respiratory Solutions and Airway Management Multiple Products (ICN 3112)

Ref: 2025/3112 - 26 February 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airway Management products from Flexicare Medical Ltd has improved.

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Supply Issues Ontex UK Ltd Belted Pads (ICN 3260)

Ref: 2026/3260 - 26 February 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Belted Pads from Ontex UK is continuing.

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Supply Issues KCI Medical Limited Multiple Products Across Various Frameworks (ICN 3098)

Ref: 2025/3098 - 25 February 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with multiple products from KCI Medical Limited is now resolved.

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Supply Issues B Braun Medical Ltd Introcan Safety 3 IV Cannula 22G FSP2619 (ICN 3225)

Ref: 2026/3225 - 25 February 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Introcan Safety 3 IV Cannula products from B Braun Medical Ltd is now resolved.

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Field Safety Notice 3M Solventum Ranger High Flow and Irrigation Sets (ICN 2953)

Ref: 2025/2953 - 25 February 2026

Important Customer Notice Status Update Type Product Alert

3M and Solventum are notifying all customers and users regarding an update to the Instructions for Use (IFU) with respect to flow rates and fluid temperature for the Ranger High flow sets and the Ranger Irrigation sets, as well as the user manuals for the corresponding warming units.

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Supply Issues KCI Medical Ltd Barrier Film ELY040 (ICN 3268)

Ref: 2026/3268 - 25 February 2026

Important Customer Notice Status New Type Supply Disruption

The supplier KCI Medical Ltd has informed us of a supply issue with its Barrier film.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products VCB092, VCB154, VCB020 and VCB079 (ICN 3093)

Ref: 2025/3093 - 25 February 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited is continuing.

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Supply Issues ICU Medical International Ltd Paediatric Endotracheal Tubes FDF283, FDF264, FDF265, FDF168 and FDF017 (ICN 2759)

Ref: 2024/2759 - 25 February 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Endotracheal Tubes with Murphy Eye products from ICU Medical International Ltd is continuing.

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    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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