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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 14 May 2026

Important Customer Notice Status Update Type Supply Disruption

Temporary switch required on Zimmer Biomet High Fatigue G.

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Supply Issues Flexicare Medical Ltd Peak Flow Meter Mouthpiece FDD167 (ICN 3112)

Ref: 2025/3112 - 4 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple Respiratory Solutions and Airway Management products from Flexicare Medical Ltd has improved.

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Supply Issues ICU Medical Airways Management Multiple Products (ICN 3356)

Ref: 2026/3356 - 4 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier ICU Medical has informed us of a supply issue with multiple products across our Airways Management and Associated Products 2024 framework.

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Safety Alert Creo Medical ScopeSnare FAL24532 (ICN 3340)

Ref: 2026/3340 - 4 June 2026

Important Customer Notice Status Update Type Safety Alert

NHS Supply Chain has been made aware of a further lot of FAL24532 - Cold ScopeSnare from Creo Medical may be affected having received customer product complaints.

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Supply Issues BVM Medical Invasive Cardiology Products for Adults and Paediatrics (ICN 2777)

Ref: 2024/2777 - 4 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with cardiology products for adults and paediatrics from BVM Medical has improved.

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Safety Alert Becton Dickinson ChloraPrep 2% 1ml and ChloraPrep Frepp 2% 1.5ml Applicators (ICN 3355)

Ref: 2026/3355 - 4 June 2026

Important Customer Notice Status New Type Product Recall

The Medicines and Healthcare products Regulatory Agency (MHRA) has issued a Class 2 Medicines Recall: EL(26)A/26 regarding Becton Dickinson UK Ltd (BD) ChloraPrep 2% 1ml and ChloraPrep Frepp 2% 1.5ml Applicators.

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Product Update Multiple Suppliers Patient Dry Wipes (ICN 3298)

Ref: 2026/3298 - 4 June 2026

Important Customer Notice Status Resolved Type Delisting

The new non-maceratable plastic-free dry wipes made from 100% viscose are now available to order through our online catalogue.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Needlefree Bag Spike and Vial Access Device FSB399 and FSB398 (ICN 3318)

Ref: 2026/3318 - 3 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with needlefree bag spike and vial access device products from Becton Dickinson is continuing.

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Supply Issues Redland embh Group Limited Newcastle Urine Collection Pack FSW1451 (ICN 3310)

Ref: 2026/3310 - 3 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Newcastle urine collection pack from Redland embh Group is now resolved.

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Field Safety Notice Becton Dickinson BD Connecta™ Stopcocks (ICN 3349)

Ref: 2026/3349 - 3 June 2026

Important Customer Notice Status New Type Product Alert

Becton Dickinson (BD) has issued Field Safety Notice regarding BD Connecta™ Stopcocks.

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Supply Issues Richardson Healthcare Ltd Dressing Sheet EVH011 (ICN 3353)

Ref: 2026/3353 - 3 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Richardson Healthcare Ltd has informed us of a supply issue with its dressing sheet.

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Field Safety Notice Boston Scientific CRETM Wireguided, CRE PROTM, and CRE PRO GITM Balloon Dilation Catheters (ICN 3345)

Ref: 2026/3345 - 3 June 2026

Important Customer Notice Status New Type Product Recall

Boston Scientific has issued Field Safety Notice 97593441-FA recalling CRETM Wireguided, CRE PROTM Wireguided, and CRE PRO GITM Wireguided balloon dilation catheters due to a potential sterile breach of the pouches in which the devices are packaged.

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Supply Issues ICU Medical Blood Gas Syringes (ICN 3352)

Ref: 2026/3352 - 2 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier ICU Medical has informed us of a supply issue with its blood gas syringe products.

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Supply Issues Fannin UK Ltd Vacsax Suction Liners (ICN 3331)

Ref: 2026/3331 - 2 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Vacsax suction liners from Fannin UK Ltd has improved.

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Supply Issues Zoll Medical UK Ltd OneStep Defibrillation Pads (ICN 3351)

Ref: 2026/3351 - 2 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Zoll Medical UK Ltd has informed us of a supply issue with its OneStep defibrillation pads.

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Field Safety Notice Armstrong Medical Resuscitation Sets with Adjustable Pressure Limiting (APL) Valve (ICN 3281)

Ref: 2026/3281 - 2 June 2026

Important Customer Notice Status Update Type Product Alert

Armstrong Medical has issued an update, Version 2, and provided further Instructions for Use, (IFUs) for their Field Safety Notice CAPA-100 to extend the scope of products affected.

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