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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Product Update Becton Dickinson UK Ltd Blood Collection Sets FNG85119, FNG85115, KFK580 and KFK581 (ICN 3157)

Ref: 2025/3157 - 24 November 2025

Important Customer Notice Status New Type Delisting

The supplier Becton Dickinson UK Ltd has informed us of a discontinuation with its Blood Collection Sets.

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Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 31 October 2025

Important Customer Notice Status Update Type Product Update

We continue to engage with suppliers to implement our robust plans to support winter preparedness.

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Supply Issues Procotech Limited Continence Care Wipe VJT566 (ICN 3163)

Ref: 2025/3163 - 28 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Procotech Limited has informed us of a supply issue with its Continence Care Wipe.

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Supply Issues Rocket Medical Chest and Abdominal Needle Drain Set FSW486 (ICN 3144)

Ref: 2025/3144 - 28 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Chest and Abdominal Needle Drain Sets from Rocket Medical is continuing.

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Supply Issues Henry Schein Dental Multiple Products (ICN 3058)

Ref: 2025/3058 - 28 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Henry Schein Dental products is now resolved.

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Supply Issues Hunts Ltd Food Group Cold Beverages Still Water 500ml AAC85005 (ICN 3145)

Ref: 2025/3145 - 28 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Cold Beverages from Hunts Food Group Ltd is now resolved.

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Supply Issues Marillo Foods Ltd Canned Fruit AHG272 (ICN 2901)

Ref: 2025/2901 - 28 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Canned Fruit products from Marillo Foods Ltd is continuing.

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Supply Issues PTP Healthcare Ltd Personal Care Products (ICN 3130)

Ref: 2025/3130 - 27 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Personal Care products from PTP Healthcare Ltd has improved.

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Supply Issues Teleflex Medical Self-Retaining and Intermittent Catheters (ICN 2699)

Ref: 2024/2699 - 27 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Self-Retaining Catheters and Intermittent Catheters from Teleflex Medical is continuing.

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Supply Issues Energizer Trading Ltd Hearing Aid Battery GHD85530 (ICN 3161)

Ref: 2025/3161 - 27 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Energizer Trading Ltd has informed us of a supply issue with its Hearing Aid Battery.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 27 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited is continuing.

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Supply Issues GBUK Healthcare Hypodermic Syringe FWC715 (ICN 3135)

Ref: 2025/3135 - 27 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hypodermic Syringe products from GBUK Healthcare is continuing.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 27 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Ontex UK Ltd Continence Care Products CFP1751 (ICN 3151)

Ref: 2025/3151 - 26 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Continence Care products from Ontex UK Ltd is now resolved.

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Supply Issues Vernacare International Limited Bedliner Cover VMC018 (ICN 3160)

Ref: 2025/3160 - 26 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Vernacare International Limited has informed us of a supply issue with its Bedliner Cover.

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Supply Issues Johnson & Johnson Medical Ltd Needle Veress Instruments FGE3233 (ICN 3010)

Ref: 2025/3010 - 26 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Needle Veress Instruments from Johnson & Johnson Medical Ltd is now resolved.

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Supply Issues ICU Medical Administration Set for Plum A plus Infusion Pump FSB2319 (ICN 3140)

Ref: 2025/3140 - 25 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Administration Sets from ICU Medical is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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