Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 15 December 2025

Important Customer Notice Status Update Type Product Update

We are committed to providing timely updates via this ICN and through regular panels, including the Resilience and Service Support call.

Find out more

Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135 and FGS147 (ICN 3110)

Ref: 2025/3110 - 15 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Laparoscopic Instruments from Johnson & Johnson Medical Ltd is continuing.

Find out more

Supply Issues ICU Medical International Ltd Multiple Products Across Various Frameworks (ICN 3218)

Ref: 2026/3218 - 15 January 2026

Important Customer Notice Status New Type Supply Disruption

The supplier ICU Medical International Ltd has informed us of a supply disruption across multiple products.

Find out more

Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 15 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd has improved.

Find out more

Supply Issues Intersurgical Ltd Paediatric Aerosol Mask FDD5179 and Nasal Cannula FDC777 (ICN 2975)

Ref: 2025/2975 - 15 January 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Paediatric Aerosol Mask and Nasal Cannula products from Intersurgical Ltd is now resolved.

Find out more

Supply Issues Medtronic Ltd Surgical Sutures FVO005 (ICN 2865)

Ref: 2025/2865 - 15 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Sutures from Medtronic Ltd is continuing.

Find out more

Supply Issues P Mulrines and Sons Cold Beverages AAN217 (ICN 2917)

Ref: 2025/2917 - 14 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Cold Beverages from P Mulrines and Sons is continuing.

Find out more

Product Update Greiner Bio-One Ltd Blood Collection Products Notice of Alternative (ICN 2553)

Ref: 2024/2553 - 14 January 2026

Important Customer Notice Status Resolved Type Delisting

The discontinuation due to a product update with Blood Collection products from Greiner Bio-One Ltd is now resolved.

Find out more

Supply Issues Ambu UK Ltd Electrodes FDK063 (ICN 3216)

Ref: 2026/3216 - 14 January 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Ambu UK Ltd has informed us of a supply issue with its Diagnostic Resting Electrodes Wet Gel.

Find out more

Supply Issues Albert Waeschle Ltd Nasal Clip Single Patient Use FFE592 (ICN 3166)

Ref: 2025/3166 - 14 January 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Nasal Clip-Single Patient Use products from Albert Waeschle Ltd is now resolved.

Find out more

Field Safety Notice Armstrong Medical Anaesthetic Circuit, AquaVENT® CPAP System and Ventilator Circuit for Non-Invasive Ventilation (ICN 3214)

Ref: 2026/3214 - 14 January 2026

Important Customer Notice Status New Type Product Alert

Armstrong Medical has issued a Field Safety Notice, CF-1573, to inform users of an update to the Instructions for Use (IFU) for Anaesthetic Circuits, AquaVENT® CPAP Systems and Ventilator Circuits for Non-invasive Ventilation devices.

Find out more

Supply Issues Johnson & Johnson Medical Ltd Clip Applier FFL105 and FFL235 (ICN 3118)

Ref: 2025/3118 - 14 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Clip Applier products from Johnson & Johnson Medical Ltd has improved.

Find out more

Product Update GV Health Limited Polymer Aprons (ICN 3213)

Ref: 2026/3213 - 13 January 2026

Important Customer Notice Status New Type Product Update

The supplier GV Health Limited has informed us of a product update with some of its Polymer Aprons.

Find out more

Supply Issues Varta Microbattery Gmbh Hearing Aid Batteries GHD3576, GHD3577, GHD3579 and GHD3580 (ICN 3102)

Ref: 2025/3102 - 13 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hearing Aid Batteries from Varta Microbattery Gmbh is continuing.

Find out more

Supply Issues Flexicare Medical Ltd Respiratory Solutions Multiple Products (ICN 3112)

Ref: 2025/3112 - 13 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue multiple Respiratory Solutions products from Flexicare Medical Ltd is continuing.

Find out more

Supply Issues Energizer Trading Ltd Hearing Aid Battery GHD85530 (ICN 3161)

Ref: 2025/3161 - 13 January 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hearing Aid Batteries from Energizer Trading Ltd is continuing.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads