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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 31 October 2025

Important Customer Notice Status Update Type Product Update

We continue to engage with suppliers to implement our robust plans to support winter preparedness.

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Supply Issues Philips Electronics UK Ltd Airway Adaptor for Capnography ETC02 Single Patient Use FBC943 (ICN 3092)

Ref: 2025/3092 - 14 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Airway Adaptor for Capnography ETC02 Single Patient Use from Philips Electronics UK Ltd is now resolved.

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Supply Issues Gama Healthcare Ltd Skin Disinfectant Licensed Medicines DMK004 (ICN 3124)

Ref: 2025/3124 - 14 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Skin Disinfectant Licensed Medicines from Gama Healthcare Ltd is continuing.

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Supply Issues Vygon UK Ltd Triple Lumen Dialysis Central Venous Catheter FSY036 (ICN 3115)

Ref: 2025/3115 - 14 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Triple Lumen Dialysis Central Venous Catheter products from Vygon UK Ltd is now resolved.

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Supply Issues Vygon UK Ltd MST Introducer 2Fr FSU562 (ICN 3097)

Ref: 2025/3097 - 14 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with MST Introducer products from Vygon UK Ltd is now resolved.

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Supply Issues Johnson & Johnson Medical Ltd Clip Applier FFL115 (ICN 3118)

Ref: 2025/3118 - 14 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Clip Applier products from Johnson & Johnson Medical Ltd s continuing.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 13 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Intersurgical Ltd Breathing Systems and Circuits FDC589, FDB85028, FDD5366 and FDB188 (ICN 3026)

Ref: 2025/3026 - 12 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Breathing Systems and Circuits from Intersurgical Ltd is continuing.

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Supply Issues Varta Microbattery Gmbh Hearing Aid Batteries GHD3576, GHD3577, GHD3579 and GHD3580 (ICN 3102)

Ref: 2025/3102 - 11 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hearing Aid Batteries from Varta Microbattery Gmbh is continuing.

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Supply Issues B Braun Hand Hygiene Products MRB255 and MRB698 (ICN 2979)

Ref: 2025/2979 - 11 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hand Hygiene products from B Braun is continuing.

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Supply Issues GBUK Enteral Oral Tip Syringe FTA343 (ICN 3131)

Ref: 2025/3131 - 11 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Oral Tip Syringe products from GBUK Enteral is now resolved.

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Product Update BBI Healthcare Oral Nutritional Products (ICN 3087)

Ref: 2025/3087 - 11 November 2025

Important Customer Notice Status Update Type Delisting

We’re pleased to share that we have secured a bulk purchase of the Glucose Gels from BBI Healthcare, ensuring sufficient stock to support demand through to January 2026.

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Supply Issues KCI Medical Limited (3M) Temperature Probes and Sensors FKA766 (ICN 3109)

Ref: 2025/3109 - 11 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Temperature Probes and Sensor products from KCI Medical Limited is continuing.

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Supply Issues Coloplast Limited 3-Way Self-Retaining Catheter FSS10142 (ICN 3146)

Ref: 2025/3146 - 10 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Coloplast Limited has informed us of a supply issue with its 3-Way Self-Retaining Catheters.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 10 November 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited is continuing.

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Supply Issues Vernacare International Ltd Cardboard Based Clinical Waste Containers (ICN 2995)

Ref: 2025/2995 - 10 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Cardboard Based Clinical Waste Containers from Vernacare International Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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