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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Aymes International Ltd Nutritional Supplements (ICN 3159)

Ref: 2025/3159 - 19 December 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Aymes International Ltd has informed us of a supply issue with its Nutritional Supplement products.

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Supply Issues ICU Medical Administration Set for Plum A plus Infusion Pump FSB2319 (ICN 3140)

Ref: 2025/3140 - 18 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Administration Sets from ICU Medical is continuing.

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Supply Issues Salter Labs UK T/A Airlife Spirometer FDK6925 and FDK6926 (ICN 3179)

Ref: 2025/3179 - 18 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Spirometers from Salter Labs UK T/A Airlife is continuing.

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Supply Issues Gama Healthcare Ltd Skin Disinfectant Licensed Medicines DMK004 (ICN 3124)

Ref: 2025/3124 - 18 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Skin Disinfectant Licensed Medicines from Gama Healthcare Ltd is now resolved.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 18 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 18 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited has improved.

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Supply Issues P Mulrines and Sons Cold Beverages AAN217 (ICN 2917)

Ref: 2025/2917 - 17 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Cold Beverages from P Mulrines and Sons is continuing.

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Supply Issues Danone Nutricia Ltd Giving Set Accessories FSW168 and FSW303 (ICN 3174)

Ref: 2025/3174 - 17 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Giving Set Accessories from Danone Nutricia Ltd is continuing.

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Supply Issues KCI Medical Limited Needlefree Disinfection Cap FSW1634 (ICN 3111)

Ref: 2025/3111 - 16 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needlefree Disinfection Caps from KCI Medical Limited is continuing.

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Supply Issues Nissha Medical Technologies Ltd Recording Paper FDF2228 (ICN 3117)

Ref: 2025/3117 - 16 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Recording Paper from Nissha Medical Technologies Ltd Bd is now resolved.

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Supply Issues Johnson & Johnson Medical Ltd Surgical Stapling FGE8405, FGE8409 and FGE8418 (ICN 3023)

Ref: 2025/3023 - 16 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Stapling products from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Hunts Food Group Ltd Cereal Breakfast Products AEB85002 and ADF85000 (ICN 3185)

Ref: 2025/3185 - 15 December 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Hunts Food Group Ltd has informed us of a supply issue with its Cereal Breakfast products.

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Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 15 December 2025

Important Customer Notice Status Update Type Product Update

We are committed to providing timely updates via this ICN and through regular panels, including the Resilience and Service Support call.

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Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 15 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The Medical Hollowware products from Unisurge International Ltd are now delisted from our online catalogue, except for FSW516 which remains available while stocks last before being delisted.

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Supply Issues Richardson Healthcare Ltd Procedure Pack EVH033 (ICN 3136)

Ref: 2025/3136 - 15 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Procedure Packs from Richardson Healthcare Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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