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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues Crest Medical Limited, Semperit and Sol-Millennium Medical UK Ltd Temporary Warehouse Closure (ICN 2868)

Ref: 2025/2868 - 9 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue due to a warehouse relocation at Crest Medical Limited is now resolved.

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Supply Issues Marillo Foods Ltd Canned Fruit AHG272 (ICN 2901)

Ref: 2025/2901 - 8 April 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Marillo Foods Ltd has informed us of a supply issue with one of their Canned Fruit products.

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Supply Issues Smiths Medical International Ltd Endotracheal Stylets FDF490, FDF491 and FDF769 (ICN 2694)

Ref: 2024/2694 - 8 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Endotracheal Stylets from Smiths Medical International Ltd is now resolved.

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Supply Issues Marshall Products Endotracheal Tube FSM7196 (ICN 2859)

Ref: 2025/2859 - 7 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Endotracheal Tube products from Marshall Products is continuing.

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Supply Issues Blatchford Limited Annual Stock Take Closure eDirect Products (ICN 2871)

Ref: 2025/2871 - 7 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue due to an annual stock take at Blatchford Limited is now resolved.

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Field Safety Notice Olympus UHI-4 High Flow Insufflation Unit (ICN 2375)

Ref: 2023/2375 - 7 April 2025

Important Customer Notice Status Resolved Type Product Alert

Olympus advise the issue is now resolved and the UHI-4 High Flow Insufflation Unit is now available to order.

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Supply Issues Vernacare International Ltd Cotton Wool Balls ENU031 (ICN 2857)

Ref: 2025/2857 - 7 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Cotton Wool Balls from Vernacare International Ltd is now resolved.

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Product Update Ecolab Ltd Skin Disinfectant Licenced Medicine MRB335 (ICN 2900)

Ref: 2025/2900 - 4 April 2025

Important Customer Notice Status New Type Delisting

The supplier Ecolab Ltd has informed us of a discontinuation with its Disinfectant Licenced Medicine.

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Supply Issues PTP Healthcare Ltd Patient Grooming Products MTB85001 and MTF85008 (ICN 2899)

Ref: 2025/2899 - 3 April 2025

Important Customer Notice Status New Type Supply Disruption

The supplier PTP Healthcare Ltd has informed us of a supply issue with its Patient Grooming products.

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Field Safety Notice GBUK Enteral Feeding Syringe 5ml Transposed Lot Numbers FWD304 (ICN 2888)

Ref: 2025/2888 - 3 April 2025

Important Customer Notice Status New Type Product Alert

GBUK has issued an Advisory Field Safety Notice following discovery that two lot numbers, 241109 and 241119, have been transposed.

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Supply Issues Dental Directory Products & Services Dental Needles ILS880 (ICN 2780)

Ref: 2024/2780 - 3 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Dental Needles from Dental Directory Products & Services is now resolved.

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Supply Issues Serchem Ltd Instrument Decontamination and Accessories (ICN 2866)

Ref: 2025/2866 - 3 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with products on our Instrument Decontamination and Accessories framework from Serchem Ltd is now resolved.

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Supply Issues Becton Dickinson UK Ltd Hypodermic Syringe FWC244 (ICN 2776)

Ref: 2024/2776 - 3 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Hypodermic Syringe products from Becton Dickinson UK Ltd is now resolved.

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Supply Issues Paul Hartmann Ltd System Upgrade eDirect Products (ICN 2897)

Ref: 2025/2897 - 3 April 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Paul Hartmann Ltd has informed us that they will be migrating to a new enterprise resource planning software from 1 to 5 May 2025 which will affect the processing of orders and deliveries of eDirect products over this period.

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Supply Issues Molnlycke Health Care Ltd Enhanced Foam Dressing Adhesive Products (ICN 2863)

Ref: 2025/2863 - 2 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Enhanced Foam Dressing Adhesive products from Molnlycke Health Care Ltd is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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