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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Product Update GOJO Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Ref: 2024/2523 - 6 September 2024

Important Customer Notice: Update

To support customers during the transition to new suppliers, we have secured a one-off donation of product from GOJO US to ensure we have stock of key lines through to November 2024 when our stock of GOJO products will run out.

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Supply Issues Medtronic Limited Surgical Suture Products (ICN 1966)

Ref: 2023/1966 - 29 August 2024

Important Customer Notice: Update

The supply issue with Surgical Suture products from Medtronic is continuing.

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Supply Issues Genx Medicare Ltd Umbilical Cord Clamp FFK197 (ICN 2623)

Ref: 2024/2623 - 29 August 2024

Important Customer Notice: Update

The supplier Genx Medicare Ltd has informed us that the supply issue with its Umbilical Cord Clamp is ongoing.

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Supply Issues Codan Ltd Intravenous Bacterial Filter FTC088 (ICN 2629)

Ref: 2024/2629 - 29 August 2024

Important Customer Notice: Update

The supplier Codan Ltd has informed us that the supply issue with its Intravenous Bacterial Filter is ongoing.

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Supply Issues KCI Medical Limited Odour Control Antimicrobial Carbon Dressing Products ELV002, ELV003 and ELV004 (ICN 2579)

Ref: 2024/2579 - 29 August 2024

Important Customer Notice: Resolved

The supply issue with Odour Control Antimicrobial Carbon Dressing products from KCI Medical is now resolved.

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Supply Issues Johnson & Johnson Medical Ltd Mechanical Stapling Products (ICN 2016)

Ref: 2023/2016 - 29 August 2024

Important Customer Notice: Update

The supplier Johnson & Johnson has informed us that the supply issue with its Stapling Products is ongoing.

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Supply Issues Vernacare X-Ray Detectable Tampon EVB045 (ICN 2654)

Ref: 2024/2654 - 29 August 2024

Important Customer Notice: Supply Issues

The supplier Vernacare has informed us of a supply issue with its X-Ray Detectable Tampon, EVB045.

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Supply Issues Johnson & Johnson Medical Ltd Lot 2 Energy Devices FGP974, FGP976, FGE181, FGE336 and FGE8421 (ICN 2137)

Ref: 2023/2137 - 29 August 2024

Important Customer Notice: Update

The supplier Johnson & Johnson has informed us that the supply issue with its Energy Devices is ongoing.

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Supply Issues Joint Operations Ltd Dressings and Wound Care Products (ICN 2409)

Ref: 2024/2409 - 29 August 2024

Important Customer Notice: Resolved

All product codes have been delisted from our online catalogue.

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Supply Issues Mediplus Ltd Pessary Products (ICN 1939)

Ref: 2022/1939 - 29 August 2024

Important Customer Notice: Resolved

The supply issue with Pessary products from Mediplus is now resolved.

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Supply Issues Juiceworks Ltd Sugar Free Jelly Products ALU049 and ALU050 (ICN 2568)

Ref: 2024/2568 - 29 August 2024

Important Customer Notice: Resolved

The supply issue with Sugar Free Jelly products from Juiceworks Ltd is now resolved.

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Supply Issues Becton Dickinson UK Ltd Safety Peripheral Intravenous Cannula Ported with Wings Products FSP5001 and FSP5002 (ICN 2458)

Ref: 2024/2458 - 29 August 2024

Important Customer Notice: Update

The supply issue with Safety Peripheral Intravenous Cannula Ported with Wings products from Becton Dickinson UK Ltd is continuing.

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Supply Issues Energizer Hearing Aid Batteries GHD85023 and GHD85530 (ICN 2622)

Ref: 2024/2622 - 28 August 2024

Important Customer Notice: Resolved

The supply issue with Hearing Aid Batteries from Energizer is now resolved.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Blood Collection Needle Safety with Holder 21G KFK517 (ICN 2435)

Ref: 2024/2435 - 28 August 2024

Important Customer Notice: Resolved

The supply issue with Blood Collection Needle Safety with Holder 21G from Becton Dickinson UK Ltd Stock Oxford is now resolved.

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Supply Issues Multiple Suppliers Resistance Band Products EAZ641, FNG2017, FNG2016, EAZ367 and EAZ640 (ICN 2584)

Ref: 2024/2584 - 28 August 2024

Important Customer Notice: Resolved

The supply issue with Resistance Band products from Performance Health and Trulife is now resolved.

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Delisting Arjo Loop High Back Slings FER1015, FER1016, TLC1027, FYC1026 and FER1853 (ICN 2652)

Ref: 2024/2652 - 28 August 2024

Important Customer Notice: Delisting

The supplier Arjo has informed us of a discontinuation with its Flites Brand of Loop High Back Sling products.

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Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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