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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products (ICN 3093)

Ref: 2025/3093 - 27 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited is continuing.

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Supply Issues Essity UK TENA HM Undercast Padding EPA073 (ICN 2984)

Ref: 2025/2984 - 27 October 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Undercast Padding products from Essity UK HENA TM is now resolved.

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Field Safety Notice Fisher & Paykel Healthcare AirvoTM 2 and myAirvoTM 2 Disinfection Kit User Manual Update (ICN 3127)

Ref: 2025/3127 - 24 October 2025

Important Customer Notice Status New Type Product Alert

Fisher & Paykel Healthcare have issued a Field Safety Notice informing of an update to the Disinfection Kit User Manual for Airvo 2 and myAirvo 2 devices.

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Supply Issues Vygon UK Limited Procedure Packs Standard Umbilical Placement EVS87769 (ICN 3125)

Ref: 2025/3125 - 24 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Vygon UK Ltd has informed us of a supply issue with its Procedure Packs.

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Supply Issues Medtronic Limited Clip Applier FFL110 (ICN 3024)

Ref: 2025/3024 - 23 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Clip Appliers from Medtronic Limited is continuing.

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Field Safety Notice Olympus Single Use Electrosurgical Snare SD-400 (ICN 3122)

Ref: 2025/3122 - 23 October 2025

Important Customer Notice Status New Type Product Recall

Olympus has issued a Field Safety Notice regarding specific lots of SD-400U-10 and SD-400U-15 Single Use Electrosurgical Snares.

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Supply Issues Vygon UK Ltd Multiple Products Across Various Frameworks (ICN 3107)

Ref: 2025/3107 - 22 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with multiple products across various frameworks from Vygon UK Ltd is continuing.

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Supply Issues Vygon UK Ltd MST Introducer 2Fr FSU562 (ICN 3097)

Ref: 2025/3097 - 22 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with MST Introducer products from Vygon UK Ltd is continuing.

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Supply Issues Greiner Bio-One Ltd Venous Serum Tubes KFK223 and KFK342 (ICN 2996)

Ref: 2025/2996 - 22 October 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Venous Serum Tubes from Greiner Bio-One Ltd is now resolved.

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Contract Update Minimally Invasive Surgery Multiple Products (ICN 3119)

Ref: 2025/3119 - 22 October 2025

Important Customer Notice Status New Type Pricing Update

There are price changes on multiple products across our Minimally Invasive Surgery framework.

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Supply Issues Johnson & Johnson Medical Ltd Laparoscopic Instruments FGS135 and FGS147 (ICN 3110)

Ref: 2025/3110 - 20 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Laparoscopic Instruments from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues KCI Medical Ltd Fluid Warming Products FSB658, FSB934, FVR85003 and FFF430 (ICN 3065)

Ref: 2025/3065 - 20 October 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is now resolved.

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Supply Issues Johnson & Johnson Medical Ltd Clip Applier FFL115 (ICN 3118)

Ref: 2025/3118 - 20 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Johnson & Johnson Medical has informed us of a supply issue with its Clip Applier.

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Contract Update NRS Healthcare Aids for Daily Living Full Product Range (ICN 3052)

Ref: 2025/3052 - 17 October 2025

Important Customer Notice Status Update Type Contractual Change

The supply issue with products on the Aids for Daily Living framework following a contractual change with NRS Healthcare (Nottingham Rehab Limited) is continuing.

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Supply Issues Danone Nutricia Ltd (Medical) Infant Milk ABT85000 (ICN 3104)

Ref: 2025/3104 - 16 October 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Infant Milk from Danone Nutricia Ltd (Medical) is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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