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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Delisting Multiple Suppliers Electrodes Ultrasound Gels Defibrillation and Related Consumables Multiple Products (ICN 2419)

Ref: 2024/2419 - 22 February 2024

Important Customer Notice: Resolved

The technical issue which resulted in products not being delisted has now been completed.

Find out more

Field Safety Notice Cardinal Health Kangaroo Enteral Feeding Sets (ICN 2350)

Ref: 2023/2350 - 21 February 2024

Important Customer Notice: Update

Cardinal Health has issued an update to the Field Safety Notice for their Kangaroo Enteral Feeding Pump Sets - Air in line.

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Product Update Bunzl Catering Supplies Increase In Minimum Order Value For eDirect Products (ICN 2378)

Ref: 2023/2378 - 21 February 2024

Important Customer Notice: Resolved

The minimum order value increase for Bunzl Catering Supplies is now live.

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Supply Issues Becton Dickinson UK Ltd Nexiva Safety Integrated Cannula Products FSP2238 and FSP4777 (ICN 2440)

Ref: 2024/2440 - 21 February 2024

Important Customer Notice: Supply Issues

The supplier Becton Dickinson UK LTD has informed us of a supply issue with its Nexiva Safety Integrated Cannula products.

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Pricing Update Disposable and Washable Continence Care Procedure Pads (ICN 2439)

Ref: 2024/2439 - 20 February 2024

Important Customer Notice: Pricing Update

We have been informed of a contractual change on Procedure Pads.

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Supply Issues Delmore Disposable Slipper and Eye Mask Products (ICN 2282)

Ref: 2023/2282 - 20 February 2024

Important Customer Notice: Update

The supply issue with Slipperettes with Delmore Ltd is continuing.

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Supply Issues Danone Nutricia Ltd (Medical) Oral Nutritional Supplement Products ABX148 and ABX434 (ICN 2368)

Ref: 2023/2368 - 20 February 2024

Important Customer Notice: Update

The supply issue with Oral Nutritional Supplement products from Danone Nutricia Ltd (Medical) is continuing.

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Contractual Change Acquisition Of Cerus Endovascular (ICN 2278)

Ref: 2023/2278 - 20 February 2024

Important Customer Notice: Resolved

The contractual change with Acquisition of Cerus Endovascular products from Stryker UK Ltd has now been resolved.

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Supply Issues Vygon UK Ltd Umbilical Catheter Products FSY013 and FSY015 (ICN 2381)

Ref: 2023/2381 - 20 February 2024

Important Customer Notice: Update

The supply issue with Umbilical Catheters from Vygon UK Ltd is continuing.

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Supply Issues 3M UK IV Dressing ELW074 (ICN 2233)

Ref: 2023/2233 - 20 February 2024

Important Customer Notice: Resolved

The supply issue with IV Dressing products from 3M UK is now resolved.

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Supply Issues Clinisupplies Ltd Conforming Bandage Products EDB118 (ICN 2430)

Ref: 2024/2430 - 19 February 2024

Important Customer Notice: Supply Issues

The supplier Clinisupplies Ltd has informed us of a supply issue with its Bandage products, EDB118.

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Supply Issues Forma-Care UK Ltd Fixation Pants (ICN 2228)

Ref: 2023/2228 - 19 February 2024

Important Customer Notice: Update

The supply issue with Fixation Pants from Forma-Care UK Ltd is continuing.

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Supply Issues Berry Superfos (Kenfig) and Alliance Disposable Limited Hot Cups UTC418, UTC419 and UTC292 (ICN 2425)

Ref: 2024/2425 - 19 February 2024

Important Customer Notice: Resolved

The supply issue of Polystyrene Disposable Hot Cup products from Berry Superfos (Kenfig) and Alliance Disposables Limited is now resolved.

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Supply Issues 3M Liquid Skin Protectant Products ELY841, ELY842 and ELY985 (ICN 2230)

Ref: 2023/2230 - 19 February 2024

Important Customer Notice: Update

The supply issue of Liquid Skin Protectant products with 3M is continuing.

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Supply Issues Bard Integration with Becton Dickinson Multiple Products (ICN 1684)

Ref: 2022/1684 - 16 February 2024

Important Customer Notice: Update

The supply issue with Bard Integration from Becton Dickinson is continuing.

Find out more

Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads