Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Ebrington Medical Non-Sterile Ultrasound Gel FDK1429 (ICN 2704)

Ref: 2024/2704 - 16 January 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Non-Sterile Ultrasound Gel from Ebrington Medical is continuing.

Find out more

Field Safety Notice Baxter Healthcare Control-A-Flo Solution Administration Set with Needle Y-Site FSB874 (ICN 2794)

Ref: 2025/2794 - 15 January 2025

Important Customer Notice Status New Type Product Recall

Baxter Healthcare has issued a Field Safety Notice recalling specific Lots of Control-A-Flo Solution Administration Sets due to customer reports of separation at the junction between the drip chamber and tubing.

Find out more

Field Safety Notice Vernacare International Limited Woundcare Procedure Pack EVJ017 (ICN 2783)

Ref: 2025/2783 - 7 January 2025

Important Customer Notice Status New Type Product Alert

Vernacare International Limited has issued a Field Safety Notice regarding specific Lots of their Procedure Packs due to lack of appropriate symbology following the May 2024 EU Medical Device Regulation 2017/745 implementation.

Find out more

Product Update Praxis Medical Limited Medical Pulp Products FSE85003, FSX85000 and FWK85001 (ICN 2786)

Ref: 2025/2786 - 3 January 2025

Important Customer Notice Status New Type Delisting

The supplier Praxis Medical Limited has informed us of a discontinuation with its Medical Pulp products.

Find out more

Field Safety Notice Sarstedt Blood Culture Adapter (ICN 2778)

Ref: 2024/2778 - 20 December 2024

Important Customer Notice Status New Type Product Alert

Sarstedt has issued a Field Safety Notice regarding specific batches of blood culture adapters 14.1209 and 14.1207.

Find out more

Field Safety Notice Trilogy Evo, Trilogy Evo 02, Trilogy EV300 Flow Sensor Nebulised Aerosol Deposition (ICN 2686)

Ref: 2024/2686 - 19 December 2024

Important Customer Notice Status Update Type Product Alert

Philips Respironics has issued an update to the Field Safety Notice, 2024-CC-SRC-013, regarding Trilogy Evo, Trilogy Evo O2, Trilogy EV300, Flow Sensor Nebulized Aerosol Deposition previously communicated in September 2024.

Find out more

Field Safety Notice Altomed Iris Retractors (ICN 2771)

Ref: 2024/2771 - 17 December 2024

Important Customer Notice Status New Type Product Alert

Altomed has issued a Field Safety Notice following a customer advising receipt of a box of Iris Retractors without an expiry date on the outer carton. The internal pouch had the correct expiry date.

Find out more

Field Safety Notice Coloplast Urology and Endourology Products (ICN 2768)

Ref: 2024/2768 - 16 December 2024

Important Customer Notice Status New Type Product Recall

Coloplast has issued a Field Safety Notice withdrawing from use a range of catheters, urethral bougies, and drainage devices from their Interventional Urology Portfolio.

Find out more

Product Update ICU Medical International Limited Epidural Products FSQ307, FTR393, FTR463 and FYP001 (ICN 2775)

Ref: 2024/2775 - 13 December 2024

Important Customer Notice Status New Type Delisting

The supplier ICU Medical International Limited has informed us of a discontinuation with its Epidural products.

Find out more

Product Update Alliance Disposables Ltd Disposable Hot Cup 8oz Single Wall Printed Caffe Premium UTC3245 (ICN 2745)

Ref: 2024/2745 - 11 December 2024

Important Customer Notice Status Update Type Delisting

The discontinuation with Disposable Hot Cup products from Alliance Disposables Ltd is continuing.

Find out more

Field Safety Notice Baxter Healthcare Limited Welch Allyn Power Cords FFF3068 (ICN 2572)

Ref: 2024/2572 - 27 November 2024

Important Customer Notice Status Update Type Product Alert

Baxter has issued an updated Field Safety Correction Notice for the power cords used with the Welch Allyn ProBP 3400 Digital Blood Pressure Device and Welch Allyn Spot Vision Screener following reports of an issue relating to the cord construction not meeting the insulation rating for international standards.

Find out more

Field Safety Notice Nihon Kohden Recording Paper (ICN 2757)

Ref: 2024/2757 - 27 November 2024

Important Customer Notice Status New Type Product Alert

Nihon Kohden has issued a Field Safety Corrective Action for its Recording Paper models NKUK-A054 and NKUK-MLSC-125 for Electrocardiographs due to incorrect labelling.

Find out more

Field Safety Notice Pajunk GmbH Rectus Sheath NRFit Assembly Issue (ICN 2743)

Ref: 2024/2743 - 27 November 2024

Important Customer Notice Status New Type Product Recall

Pajunk has issued a Field Safety Notice having identified an issue with assembly during manufacture of the Rectal Sheath Block MPC 0731163-49 (product code FTR85093).

Find out more

Product Update PTP Healthcare Ltd Patient Requisites MRB544, MRB546, MRB549 and MRA170 (ICN 2706)

Ref: 2024/2706 - 27 November 2024

Important Customer Notice Status Update Type Delisting

The discontinuation of Patients’ Requisites from PTP Healthcare Ltd is continuing.

Find out more

Contract Change Novation from Medline Scientific Limited to Sciquip Limited Laboratory Consumables (ICN 2675)

Ref: 2024/2675 - 26 November 2024

Important Customer Notice Status Update Type Contractual Change

The contractual change due to a novation from Medline Scientific Limited to Sciquip Limited is continuing.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads