Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Product Update APS Printed Stationery Multiple Products (ICN 2728)

Ref: 2024/2728 - 21 February 2025

Important Customer Notice Status Update Type Delisting

The discontinuation with Printed Stationery products from APS is continuing.

Find out more

Supply Issues ICU Medical International Limited (formerly Smiths Medical) Bivona® Neonatal Paediatric and Adult Tracheostomy Tubes (ICN 2830)

Ref: 2025/2830 - 17 February 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Bivona® Neonatal, Paediatric and Adult Tracheostomy Tube products from ICU Medical International Ltd is continuing.

Find out more

Field Safety Notice Medtronic Pipeline Vantage Embolization Device Shield Technology (ICN 2829)

Ref: 2025/2829 - 17 February 2025

Important Customer Notice Status New Type Product Recall

Medtronic has issued a Field Safety Notice initiating a product recall of the Pipeline Vantage devices with the part numbers PED3-027-xxx-xx, which represents compatibility to 0.027inch (0.69mm) inner diameter microcatheters “Pipeline Vantage 027”.

Find out more

Supply Issues Microvention PHIL Liquid Embolic Products (ICN 2272)

Ref: 2023/2272 - 12 February 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with PHIL Liquid Embolic products from Microvention is continuing.

Find out more

Product Update Multiple Suppliers NRFit™ Connectors (ICN 890)

Ref: 2019/890 - 10 February 2025

Important Customer Notice Status Update Type Product Update

NHS England has issued an update to the National Patient Safety Alert regarding the transition to NRFit™ Connectors for intrathecal and epidural procedures, and delivery of regional blocks.

Find out more

Supply Issues Eximex UK Ltd Bag Specimen Adhesive Seal KFD268 (ICN 2828)

Ref: 2025/2828 - 10 February 2025

Important Customer Notice Status New Type Supplier Update

Product code KFD268 supplied by Eximex UK Ltd, is being replaced with a product supplied by GV Health on the Polymer products framework.

Find out more

Field Safety Notice Zimmer Biomet NexGen LCCK Articular Surface with Locking Screw Products FJE4296 and FQN5777 (ICN 2819)

Ref: 2025/2819 - 6 February 2025

Important Customer Notice Status New Type Product Recall

Zimmer Inc. is conducting a batch specific medical device Field Safety Corrective Action (removal) for seven batches of the NexGen LCCK Articular Surface with Locking Screw products.

Find out more

Field Safety Notice Olympus Thunderbeat Jaw Breakage Issue FGE4025, FGE4026 and FGE4027 (ICN 2810)

Ref: 2025/2810 - 29 January 2025

Important Customer Notice Status New Type Product Alert

Olympus has issued a Field Safety Notice following customer feedback reporting the probe tips of the Thunderbeat type S hand instruments becoming damaged or breaking, also instances of pad damage or breaking.

Find out more

Product Update Becton Dickinson Venflon™ IV Cannula with Wings 14G to 22G (ICN 2812)

Ref: 2025/2812 - 23 January 2025

Important Customer Notice Status New Type Delisting

The supplier Becton Dickinson has informed us of a discontinuation with its Venflon™ IV Cannula products.

Find out more

Field Safety Notice Greiner Bio-One VACUETTE® HOLDEX® Single-Use Holder PP Single-Packed Sterile KFK111 (ICN 2724)

Ref: 2024/2724 - 22 January 2025

Important Customer Notice Status Update Type Product Recall

Greiner Bio-one has advised NHS Supply Chain of four further affected Lot numbers to the ICN issued 31 October 2024.

Find out more

Field Safety Notice Altomed Kirwan Surgical Products 25-Gauge Disposable Bipolar Pencils FSP11614 (ICN 2752)

Ref: 2025/2752 - 20 January 2025

Important Customer Notice Status New Type Product Recall

Altomed has notified NHS Supply Chain about a product recall issued by the manufacturer Kirwan Surgical Products LLC regarding their 25-Gauge Disposable Bipolar Pencils.

Find out more

Supply Issues Ebrington Medical Non-Sterile Ultrasound Gel FDK1429 (ICN 2704)

Ref: 2024/2704 - 16 January 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Non-Sterile Ultrasound Gel from Ebrington Medical is continuing.

Find out more

Field Safety Notice Baxter Healthcare Control-A-Flo Solution Administration Set with Needle Y-Site FSB874 (ICN 2794)

Ref: 2025/2794 - 15 January 2025

Important Customer Notice Status New Type Product Recall

Baxter Healthcare has issued a Field Safety Notice recalling specific Lots of Control-A-Flo Solution Administration Sets due to customer reports of separation at the junction between the drip chamber and tubing.

Find out more

Field Safety Notice Vernacare International Limited Woundcare Procedure Pack EVJ017 (ICN 2783)

Ref: 2025/2783 - 7 January 2025

Important Customer Notice Status New Type Product Alert

Vernacare International Limited has issued a Field Safety Notice regarding specific Lots of their Procedure Packs due to lack of appropriate symbology following the May 2024 EU Medical Device Regulation 2017/745 implementation.

Find out more

Field Safety Notice Sarstedt Blood Culture Adapter (ICN 2778)

Ref: 2024/2778 - 20 December 2024

Important Customer Notice Status New Type Product Alert

Sarstedt has issued a Field Safety Notice regarding specific batches of blood culture adapters 14.1209 and 14.1207.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads