Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Field Safety Notice Baxter Healthcare MiniCap Extended Life PD Transfer Sets (ICN 2714)

Ref: 2024/2714 - 26 February 2025

Important Customer Notice Status Update Type Product Alert

We have received an update to the Field Safety Notice dated 23 October 2024 issued by Baxter, about a potential patient safety issue related to MiniCap Extended Life PD Transfer Sets.

Find out more

Product Update APS Printed Stationery Multiple Products (ICN 2728)

Ref: 2024/2728 - 21 February 2025

Important Customer Notice Status Update Type Delisting

The discontinuation with Printed Stationery products from APS is continuing.

Find out more

Supply Issues Ivory & Ledoux Canned Goods Pineapple AHS303 (ICN 2762)

Ref: 2024/2762 - 17 February 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Canned Pineapple products from Ivory & Ledoux is continuing.

Find out more

Supply Issues ICU Medical International Limited (formerly Smiths Medical) Bivona® Neonatal Paediatric and Adult Tracheostomy Tubes (ICN 2830)

Ref: 2025/2830 - 17 February 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Bivona® Neonatal, Paediatric and Adult Tracheostomy Tube products from ICU Medical International Ltd is continuing.

Find out more

Field Safety Notice Medtronic Pipeline Vantage Embolization Device Shield Technology (ICN 2829)

Ref: 2025/2829 - 17 February 2025

Important Customer Notice Status New Type Product Recall

Medtronic has issued a Field Safety Notice initiating a product recall of the Pipeline Vantage devices with the part numbers PED3-027-xxx-xx, which represents compatibility to 0.027inch (0.69mm) inner diameter microcatheters “Pipeline Vantage 027”.

Find out more

Supply Issues Microvention PHIL Liquid Embolic Products (ICN 2272)

Ref: 2023/2272 - 12 February 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with PHIL Liquid Embolic products from Microvention is continuing.

Find out more

Product Update Multiple Suppliers NRFit™ Connectors (ICN 890)

Ref: 2019/890 - 10 February 2025

Important Customer Notice Status Update Type Product Update

NHS England has issued an update to the National Patient Safety Alert regarding the transition to NRFit™ Connectors for intrathecal and epidural procedures, and delivery of regional blocks.

Find out more

Supply Issues Eximex UK Ltd Bag Specimen Adhesive Seal KFD268 (ICN 2828)

Ref: 2025/2828 - 10 February 2025

Important Customer Notice Status New Type Supplier Update

Product code KFD268 supplied by Eximex UK Ltd, is being replaced with a product supplied by GV Health on the Polymer products framework.

Find out more

Field Safety Notice Zimmer Biomet NexGen LCCK Articular Surface with Locking Screw Products FJE4296 and FQN5777 (ICN 2819)

Ref: 2025/2819 - 6 February 2025

Important Customer Notice Status New Type Product Recall

Zimmer Inc. is conducting a batch specific medical device Field Safety Corrective Action (removal) for seven batches of the NexGen LCCK Articular Surface with Locking Screw products.

Find out more

Product Update Teleflex Medical (Rusch & Pilling Weck) Multi-Lumen Central Venous Catheters (ICN 2823)

Ref: 2025/2823 - 3 February 2025

Important Customer Notice Status New Type Delisting

The supplier Teleflex Medical (Rusch & Pilling Weck) has informed us of a discontinuation their Multi-Lumen Central Venous Catheters, ranging from triple to quin lumen.

Find out more

Field Safety Notice Olympus Thunderbeat Jaw Breakage Issue FGE4025, FGE4026 and FGE4027 (ICN 2810)

Ref: 2025/2810 - 29 January 2025

Important Customer Notice Status New Type Product Alert

Olympus has issued a Field Safety Notice following customer feedback reporting the probe tips of the Thunderbeat type S hand instruments becoming damaged or breaking, also instances of pad damage or breaking.

Find out more

Product Update Becton Dickinson Venflon™ IV Cannula with Wings 14G to 22G (ICN 2812)

Ref: 2025/2812 - 23 January 2025

Important Customer Notice Status New Type Delisting

The supplier Becton Dickinson has informed us of a discontinuation with its Venflon™ IV Cannula products.

Find out more

Field Safety Notice Greiner Bio-One VACUETTE® HOLDEX® Single-Use Holder PP Single-Packed Sterile KFK111 (ICN 2724)

Ref: 2024/2724 - 22 January 2025

Important Customer Notice Status Update Type Product Recall

Greiner Bio-one has advised NHS Supply Chain of four further affected Lot numbers to the ICN issued 31 October 2024.

Find out more

Supply Issues Paul Hartmann Ltd Cosmopor E Adhesive Island Dressing Products (ICN 2803)

Ref: 2025/2803 - 20 January 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Paul Hartmann Ltd has informed us of a supply issue with its Cosmopor E range of Adhesive Island Dressing products.

Find out more

Field Safety Notice Altomed Kirwan Surgical Products 25-Gauge Disposable Bipolar Pencils FSP11614 (ICN 2752)

Ref: 2025/2752 - 20 January 2025

Important Customer Notice Status New Type Product Recall

Altomed has notified NHS Supply Chain about a product recall issued by the manufacturer Kirwan Surgical Products LLC regarding their 25-Gauge Disposable Bipolar Pencils.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads