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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
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Contract Update Spectrum X Direct Ltd Hand Hygiene Products (ICN 3269)

Ref: 2026/3269 - 17 June 2026

Important Customer Notice Status Update Type Contractual Change

The contract update with Spectrum X Direct Ltd is continuing.

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Product Update Molnlycke Healthcare Ltd and Valmy SAS Limited Isolation Gowns (ICN 3366)

Ref: 2026/3366 - 12 June 2026

Important Customer Notice Status New Type Product Update

During a routine product review, a small number of isolation gowns were found not to meet the required standards and have therefore been delisted from our online catalogue.

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Supply Issues Laborie Medical Technologies UK Ltd Vacuum Assisted Device FFK019 (ICN 3294)

Ref: 2026/3294 - 12 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with vacuum assisted devices from Laborie Medical Technologies UK Ltd is continuing.

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Product Update Advanced Medical Solutions Tissue Adhesives Liquiband Flex FVF015 (ICN 3362)

Ref: 2026/3362 - 11 June 2026

Important Customer Notice Status New Type Delisting

The supplier Advanced Medical Solutions has informed us of a discontinuation with its Liquiband tissue adhesive product.

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Product Update Johnson & Johnson Medical Ltd Bipolar Scissors (ICN 3337)

Ref: 2026/3337 - 9 June 2026

Important Customer Notice Status New Type Delisting

The supplier Johnson & Johnson Medical Ltd has informed us of a discontinuation with its bipolar scissors.

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Product Update Johnson & Johnson Surgiflo™ Haemostat Flowable ELS639 (ICN 3361)

Ref: 2026/3361 - 9 June 2026

Important Customer Notice Status New Type Delisting

The supplier Johnson & Johnson has informed us of a discontinuation with its Surgiflo™ haemostat product.

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Field Safety Notice Steris NEUTRA-FLUSH™ + Endoscope Channel Cleanser (ICN 3354)

Ref: 2026/3354 - 8 June 2026

Important Customer Notice Status New Type Product Recall

Steris has issued a Field Safety Notice following reports of an unusual, sulphur-like odour from four lots of NEUTRA-FLUSH™+.

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Supply Issues Stryker UK Ltd Pulse Lavage Products (ICN 3270)

Ref: 2026/3270 - 8 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with pulse lavage products from Stryker UK Ltd is continuing.

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Supply Issues Aymes Nutritional Supplements ABX974, ABX975, ABX976, ABX978 and ABX979 (ICN 3358)

Ref: 2026/3358 - 5 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Aymes has informed us of a supply issue with its nutritional supplement products.

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Product Update Multiple Suppliers Double Wall Disposable Paper Hot Cups (PE-Lined) UMB85157, UTP362 and UMP384 (ICN 3357)

Ref: 2026/3357 - 5 June 2026

Important Customer Notice Status New Type Delisting

We are rationalising the range of disposable hot cups available in our online catalogue.

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Safety Alert Molnlycke Hibiwash 500ml Bottle 4% Chlorhexidine Gluconate Antiseptic DEC85030 (ICN 3296)

Ref: 2026/3296 - 5 June 2026

Important Customer Notice Status Update Type Product Recall

On 23 March 2026 the MHRA issued a Class 2 Medicine Recall, DMRC- 38814497 regarding Hibiwash 500ml bottle 4% Chlorhexidine Gluconate Antiseptic DEC85030.

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Supply Issues BVM Medical Invasive Cardiology Products for Adults and Paediatrics (ICN 2777)

Ref: 2024/2777 - 4 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with cardiology products for adults and paediatrics from BVM Medical has improved.

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Product Update Multiple Suppliers Patient Dry Wipes (ICN 3298)

Ref: 2026/3298 - 4 June 2026

Important Customer Notice Status Resolved Type Delisting

The new non-maceratable plastic-free dry wipes made from 100% viscose are now available to order through our online catalogue.

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Supply Issues Redland embh Group Limited Newcastle Urine Collection Pack FSW1451 (ICN 3310)

Ref: 2026/3310 - 3 June 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Newcastle urine collection pack from Redland embh Group is now resolved.

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Field Safety Notice Becton Dickinson BD Connecta™ Stopcocks (ICN 3349)

Ref: 2026/3349 - 3 June 2026

Important Customer Notice Status New Type Product Alert

Becton Dickinson (BD) has issued Field Safety Notice regarding BD Connecta™ Stopcocks.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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