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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Becton Dickinson UK Ltd Stock Oxford Needlefree Extension Set FKA579 (ICN 3329)

Ref: 2026/3329 - 5 May 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with its needlefree extension set.

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Field Safety Notice Olympus Single Use Ligating Device PolyLoop (ICN 3328)

Ref: 2026/3328 - 5 May 2026

Important Customer Notice Status New Type Product Alert

Olympus has issued a Field Safety Notice FY26-006-F-1 to inform customers of an update to the instructions for use (IFU), for their ligating device MPC - N5382130.

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Supply Issues Vernacare International Limited Bedliner Cover VMC018 (ICN 3160)

Ref: 2025/3160 - 29 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with bedliner covers from Vernacare International Limited is now resolved.

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Product Update Dakota Integrated Solutions Limited Thermal Wristband Cartridges (ICN 2869)

Ref: 2025/2869 - 27 April 2026

Important Customer Notice Status Resolved Type Product Update

The product update due to a new range of thermal wristband cartridges from Dakota Integrated Solutions is now complete at present.

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Supply Issues Central Medical Supplies Ltd (CMS) Blood and Fluid Warming FSB85594 (ICN 3319)

Ref: 2026/3319 - 24 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Central Medical Supplies Ltd (CMS) has informed us of a supply issue with its blood and fluid warming products.

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Supply Issues Vygon UK Ltd MST Introducer 2Fr FSU562 (ICN 3202)

Ref: 2025/3202 - 23 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with introducer catheters from Vygon UK Ltd is now resolved.

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Supply Issues Medline Sterile Surgical Gowns and Drapes (ICN 3223)

Ref: 2026/3223 - 23 April 2026

Important Customer Notice Status Update Type Supply Disruption

We remain in regular discussions with Medline and alternative suppliers about their stock availability, with a focus on bringing the maximum number of products back into stock as quickly as possible.

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Product Update Walters Medical Blood Pressure Cuff Single Patient Multi Use Neonatal FFE10220, FFE10221, FFE10222, FFE10223 and FFE10224 (ICN 3226)

Ref: 2026/3226 - 22 April 2026

Important Customer Notice Status Update Type Delisting

The discontinuation with blood pressure cuffs single patient multi use neonatal products is ongoing.

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Supply Issues Exactech Ltd Shoulder Arthroplasty Products (ICN 3276)

Ref: 2026/3276 - 22 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with shoulder arthroplasty products from Advita Ortho (Exactech) Ltd is now resolved.

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Supply Issues Terumo System Upgrade Short Term Impact to eDirect Products (ICN 3306)

Ref: 2026/3306 - 21 April 2026

Important Customer Notice Status Resolved Type Supplier Update

The system upgrade at Terumo has now been completed.

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Field Safety Notice Boston Scientific POLARx, POLARx FIT Cryoablation Balloon Catheters and SMARTFREEZE Cryoablation System Consoles (ICN 3311)

Ref: 2026/3311 - 21 April 2026

Important Customer Notice Status New Type Product Recall

Boston Scientific has issued Field Safety Notice 97251520D-FA initiating the recall of POLARx™ and POLARx™ Fit Cryoablation Balloon Catheters and POLARSHEATH™ Steerable Sheaths, and the decommissioning of SMARTFREEZE™ Cryoablation System consoles.

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Supply Issues Unisurge International Ltd Cotton Wool Balls ENU033 (ICN 3262)

Ref: 2026/3262 - 20 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with cotton wool balls from Unisurge International Ltd is now resolved.

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Supply Issues ICU Medical International Ltd Paediatric Endotracheal Tubes FDF264, FDF265 and FDF168 (ICN 2759)

Ref: 2024/2759 - 17 April 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with endotracheal tubes with Murphy eye products from ICU Medical International Ltd is now resolved.

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Product Update Albert Waeschle Ltd Nasal Clip Single Patient Use Product FFE592 (ICN 3313)

Ref: 2026/3313 - 16 April 2026

Important Customer Notice Status New Type Delisting

The supplier Albert Waeschle Ltd has informed us of a discontinuation with its nasal clip-single patient use products.

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Product Update Becton Dickinson Venflon™ IV Cannula with Wings 14G to 22G (ICN 2812)

Ref: 2025/2812 - 15 April 2026

Important Customer Notice Status Update Type Delisting

The discontinuation with Venflon™ IV cannula products from Becton Dickinson is ongoing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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