Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Pennine Tube Yankauer Suction FWP084 and FDR686 (ICN 3380)

Ref: 2026/3380 - 30 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Tube Yankauer Suction from Pennine Healthcare is continuing.

Find out more

Field Safety Notice Medtronic EOPA™ Arterial Cannulae (ICN 3396)

Ref: 2026/3396 - 29 June 2026

Important Customer Notice Status New Type Product Recall

Medtronic has issued Field Safety Notice FA1573 following reports of pinhole leaks in the wire-wound body of the 22fr EOPA 3D arterial cannulae used during cardiopulmonary bypass procedures.

Find out more

Contract Update Multiple Frameworks (ICN 3390)

Ref: 2026/3390 - 26 June 2026

Important Customer Notice Status New Type Pricing Update

We have been informed of a contractual change on multiple frameworks.

Find out more

Supply Issues Olympus Keymed Ltd Energy Devices (ICN 3171)

Ref: 2025/3171 - 26 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with energy devices from Olympus Keymed Ltd is continuing.

Find out more

Contract Update Multiple Frameworks (ICN 3389)

Ref: 2026/3389 - 26 June 2026

Important Customer Notice Status New Type Pricing Update

We have been informed of a contractual change on multiple frameworks.

Find out more

Contract Update Suction Liners (ICN 3388)

Ref: 2026/3388 - 26 June 2026

Important Customer Notice Status New Type Pricing Update

We have been informed of a contractual change on suction liners.

Find out more

Supply Issues Roche Diagnostics Limited Point of Care Cardiac Marker Tests Strips (ICN 3386)

Ref: 2026/3386 - 26 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Roche Diagnostics Limited has informed us of a supply issue with its point of care cardiac marker test strip products.

Find out more

Contract Update Polymer Products (ICN 3371)

Ref: 2026/3371 - 24 June 2026

Important Customer Notice Status New Type Pricing Update

We have been informed of a contractual change on Polymer Products.

Find out more

Supply Issues Zoll Medical UK Ltd Defibrillation Device Battery FDJ2956 (ICN 3373)

Ref: 2026/3373 - 24 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with its defibrillation device battery products from Zoll Medical UK Ltd is continuing.

Find out more

Supply Issues Ontex UK Ltd Belted Pads (ICN 3260)

Ref: 2026/3260 - 24 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with belted pads from Ontex UK is continuing.

Find out more

Supply Issues Boston Scientific Ltd Cryo Needles (ICN 3378)

Ref: 2026/3378 - 22 June 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Boston Scientific Ltd has informed us of a supply issue with its cryo needle range of products.

Find out more

Field Safety Notice Intersurgical Various BVM Resuscitators (ICN 2987)

Ref: 2025/2987 - 19 June 2026

Important Customer Notice Status Update Type Product Alert

Intersurgical has issued a Field Safety Notice regarding specific lots of various BVM Resuscitators.

Find out more

Supply Issues Zoll Medical UK Ltd Defibrillation Pads FDJ8367 (ICN 2947)

Ref: 2025/2947 - 19 June 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with defibrillation pads from Zoll Medical UK is continuing.

Find out more

Supply Issues ICU Medical eDirect Products (ICN 3364)

Ref: 2026/3364 - 17 June 2026

Important Customer Notice Status Update Type Supply Disruption

ICU Medical have issued an update regarding service levels and remediation plan.

Find out more

Field Safety Notice Boston Scientific FARADRIVE™ Steerable Sheath Updated Instructions for Use (ICN 3370)

Ref: 2026/3370 - 17 June 2026

Important Customer Notice Status New Type Product Alert

Boston Scientific has issued a Field Safety Notice regarding the FARADRIVE™ Steerable Sheath, highlighting a very low risk of air embolism (0.0134%) linked in some cases to damage of the haemostatic valve from incorrect dilator insertion during preparation.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads