Skip to main content

Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 9 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

Find out more

Supply Issues ICU Medical International Ltd Blood Gas Syringes FWC426, FWC199, FWC014, FWC411 (ICN 2722)

Ref: 2024/2722 - 25 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

Find out more

Supply Issues Personal Protective Equipment (PPE) Increased Demand Update (ICN 2790)

Ref: 2025 / 2790 - 24 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Personal Protective Equipment (PPE) is now resolved.

Find out more

Product Update GOJO Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Ref: 2024/2523 - 16 April 2025

Important Customer Notice Status Resolved Type Product Update

All products have been removed from demand management.

Find out more

Supply Issues Ecolab Ltd Stock Skin Disinfectant Licensed Medicines MRB387 (ICN 2858)

Ref: 2025/2858 - 10 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Skin Disinfectant Licensed Medicines from Ecolab Ltd is now resolved.

Find out more

Supply Issues Clinisupplies Ltd 2-Way Self Retaining Catheters FUQ118 (ICN 2896)

Ref: 2025/2896 - 12 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with 2-Way Self Retaining Catheters and Bed Hanger products from has improved.

Find out more

Supply Issues Clinisupplies Ltd Urinary Sheaths FUX059 and FUX066 (ICN 2800)

Ref: 2025/2800 - 12 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Urinary Sheaths from Clinisupplies Ltd is continuing.

Find out more

Supply Issues ICU Medical International Limited Percutaneous Sets (ICN 2796)

Ref: 2025/2796 - 12 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Percutaneous Sets from ICU Medical International Limited is continuing.

Find out more

Supply Issues Masimo Sensor and Tape/ Wrap Products FBC247, FBC1362 and FBC1318 (ICN 2932)

Ref: 2025/2932 - 12 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Sensor and Tape/Wrap products from Masimo is continuing.

Find out more

Field Safety Notice CoClens Biocide Skin Disinfectant DMK034 and DEC85023 (ICN 2937)

Ref: 2025/2937 - 12 May 2025

Important Customer Notice Status New Type Product Recall

CoClens has issued an advisory letter following feedback from customers of tiny white salt like deposits seen in the bottles of certain batch numbers of Biocide Skin Disinfectant.

Find out more

Supply Issues Danone Nutricia Ltd Giving Set Accessory FBU85577 (ICN 2936)

Ref: 2025/2936 - 12 May 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Danone Nutricia Ltd (Medical) has informed us of a supply issue with its Giving Set Accessory.

Find out more

Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 9 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

Find out more

Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 9 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd is continuing.

Find out more

Product Update Johnson & Johnson Medical Ltd Spongostan ™ Haemostats ELS033 and ELS035 (ICN 2756)

Ref: 2024/2756 - 8 May 2025

Important Customer Notice Status Resolved Type Delisting

The discontinuation with Spongostan™ Haemostats from Johnson & Johnson Medical Ltd is now resolved.

Find out more

Field Safety Notice KCI Medical 3M™ Prevena™ Plus 125 Therapy Unit and System Kits   (ICN 2931)

Ref: 2025/2931 - 8 May 2025

Important Customer Notice Status New Type Product Recall

Solventum (our supplier KCI Medical) has issued a Field Safety Notice regarding 3M™ Prevena™ Plus 125 Therapy Unit and System Kits distributed between 11 March and 18 December 2024.

Find out more

Product Update PTP Healthcare Ltd Patient Requisites MRB544, MRB546, MRB549 and MRA170 (ICN 2706)

Ref: 2024/2706 - 8 May 2025

Important Customer Notice Status Resolved Type Delisting

The discontinuation of Patients’ Requisites from PTP Healthcare Ltd is now resolved.

Find out more

Supply Issues ICU Medical International Ltd Paediatric Endotracheal Tubes (ICN 2759)

Ref: 2024/2759 - 8 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Paediatric Endotracheal Tubes from ICU Medical International Ltd is continuing.

Find out more

Field Safety Notice GBUK Arterial Cannula Kit 4Fr x 10cm FSQ85014 (ICN 2930)

Ref: 2025/2930 - 7 May 2025

Important Customer Notice Status New Type Product Recall

GBUK has issued a Field Safety Notice regarding specific lots of Arterial Cannula Kit 4Fr x 10cm.

Find out more

Supply Issues Marshall Products Endotracheal Tube FSM7196 (ICN 2859)

Ref: 2025/2859 - 7 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Endotracheal Tube products from Marshall Products is continuing.

Find out more

Supply Issues ICU UK Medical Ltd Needlefree Connection Systems FSB2568 (ICN 2880)

Ref: 2025/2880 - 7 May 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needlefree Connection Systems from ICU UK Medical Ltd has improved.

Find out more

Download our publications ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads