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Product Update Gojo Industries Hand Hygiene and Associated Products and Services (ICN 2523)

Important Customer Notice Update

Ref: 2024/2523 ICN Number: 2523

Change:

  • NHS Supply Chain is continuing to work closely with Gojo and relevant departments to assess the supply position and alternative options.
  • We have held discussions with all suppliers on the framework to understand their ability to increase production and timescales, and their installation capacity. We are working to produce a product alternatives matrix to show the options available.
  • We continue to work in partnership with Gojo and its administrators to source and obtain any additional stock.
  • There is no immediate risk to supply of the affected products.

Products Affected:

  • There are 39 affected products supplied by NHS Supply Chain.
  • Demand Management has been applied to the affected products to prevent over ordering and ensure fair allocation of stock.
  • There are 10 Blue Diamond products, 6 are being moved to the stocked route within the next 2 weeks (MRB1267, MRB1268, MRB1269, MRB996, MRB997 and MTH85163), the other 4 are being delisted due to low demand.
  • 11 free standing hand sanitisers are also subject to Demand Management to protect supply of these products whilst we increase further stockholding.
  • See our Downloads ▼ section for more information on the products affected.

Next Steps:

  • If you have previously purchased affected products from other distributors, please engage with them in the first instance.
  • Customers should continue to order at normal levels.
  • Orders for volumes above normal usage will be reduced or cancelled.
  • Where possible, aim to utilise a single requisition point to place orders per delivery location for the affected products. This will enable control over internal distribution for these products.
  • Customer ordering behaviour is vital to the successful management of this issue, so please adhere to the guidance being provided. Adverse customer ordering behaviour may negatively affect supply and hinder resilience planning currently underway.
  • If you have any questions or queries about Demand Management, please contact your local NHS Supply Chain Customer Services Advisor.
  • Trust Impact Statements and the product alternatives matrix will be issued by 29 May 2024.
  • Customers should review these and ensure you have a switching plan in place for your trust.
  • Customers will be asked to complete a demand capture form.
  • If you have any queries or questions related to switching, please contact our Hospital Care team.

Change:

  • Gojo Industries Europe Ltd entered administration on 30 April 2024. This will result in Gojo being under the control of Administrators and their probable withdrawal from EU and UK markets.
  • Gojo products (brand name ‘Purell’) will be impacted. This includes inserts (gel, foam, liquid products such as soap), dispensers, and associated wall brackets.
  • NHS Supply Chain is working closely with Gojo and relevant departments to assess the supply position and alternative options.
  • There is no immediate risk to supply of the affected products.

Products Affected:

  • There are 39 affected products supplied by NHS Supply Chain.
  • Demand Management has been applied to the affected products to prevent over ordering and ensure fair allocation of stock.
  • 11 free standing hand sanitisers are also subject to Demand Management to protect supply of these products.
  • See our Downloads ▼ section for more information on the products affected.

Next Steps:

  • If you have previously purchased affected products from other distributors, please engage with them in the first instance.
  • Customers should continue to order at normal levels.
  • Orders for volumes above normal usage will be reduced or cancelled.
  • Where possible, aim to utilise a single requisition point to place orders per delivery location for the affected products. This will enable control over internal distribution for these products.
  • Customer ordering behaviour is vital to the successful management of this issue, so please adhere to the guidance being provided. Adverse customer ordering behaviour may negatively affect supply and hinder resilience planning currently underway.
  • If you have any questions or queries about Demand Management, please contact your local NHS Supply Chain Customer Services Advisor.

Alert:

  • Gojo Industries notified NHS Supply Chain of an emerging risk regarding all their hand hygiene and associated products and services on 26 April 2024.
  • Customers are to be assured that we are aware of the emerging situation and have initiated a working group consisting of Resilience team colleagues and senior leaders across the organisation.
  • We are working with Gojo and all relevant departments and will update customers as the situation evolves.
  • There is no immediate risk to supply of the affected products.
  • Customers are to continue ordering as normal.

Products Affected:

  • We will issue a full product listing with affected products once we have all the relevant information.
  • Demand management has been applied to a high threshold on some products to reduce the risk of over ordering and ensure fair allocation.
  • Please see our download section on products that may be subject to order intervention.

Next Steps:

  • All Gojo products remain available to order and customers are to continue ordering as per normal.
  • We will update this ICN regularly as more information becomes available.

Downloads ▼

  • 2523 Gojo Industries Product Listing 8 May 2024

    An Excel file showing the product listing including free standing sanitisers for ICN 2523.