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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Rocket Medical Multiple Products (ICN 1809)

Ref: 2022/1809 - 6 December 2022

Important Customer Notice: Update

The supplier Rocket Medical has informed us that the supply issue across a range of their products is still ongoing.

Find out more

Supply Issues Smiths Medical Portex Multiple Products (ICN 1761)

Ref: 2022/1761 - 6 December 2022

Important Customer Notice: Update

The supplier Smiths Medical International Ltd has informed us of a supply issue with its Portex spinal and Portex CSE products.

Find out more

Supply Issues Ontex UK Ltd All-in-One Pads, CFQ920 and CFQ921 (ICN 1828)

Ref: 2022/1828 - 6 December 2022

Important Customer Notice: Update

The supplier Ontex UK Ltd has informed us the supply issue is ongoing.

Find out more

Supply Issue PDI (EMEA) Ltd Infection Control and Wound Care MRB1089 and MRB1143 (ICN 1920)

Ref: 2022/1920 - 6 December 2022

Important Customer Notice: Supply Issues

The supplier PDI (EMEA) Ltd has informed us of a supply issue with its Skin Cleansing and Disinfection products.

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Supply Issues Bunzl Healthcare Film Dressing ELW547 (ICN 1893)

Ref: 2022/1893 - 6 December 2022

Important Customer Notice: Supply Issues

The supplier Bunzl Healthcare has informed us of a supply issue with its film dressings products.

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Supply Issues Medicina Limited Syringes and Tubes Multiple Products (ICN 1864)

Ref: 2022/1864 - 6 December 2022

Important Customer Notice: Supply Issues

The supplier Medicina Limited has informed us of a supply issue with some of its Syringes and Tubes.

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Supply Issues SPL Foods Ltd Various Foods Multiple Products (ICN 1709)

Ref: 2022/1709 - 6 December 2022

Important Customer Notice: Update

The supplier SPL Foods Ltd has informed us that the supply issue with a number of its products is still ongoing.

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Supply Issues Cardinal Health UK IPC Foot Cuff EGD285 (ICN 1907)

Ref: 2022/1907 - 6 December 2022

Important Customer Notice: Supply Issues

The supplier Cardinal Health UK 432 Limited has informed us of a supply issue with its Intermittent Pneumatic Compression products.

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Supply Issues Multiple Suppliers Blood Collection Systems and Blood Lancets (ICN 1916)

Ref: 2022/1916 - 6 December 2022

Important Customer Notice: Supply Issues

Multiple suppliers have informed us of a supply issue with its Blood Collection Systems and Blood Lancets products.

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Supply Issues Essity UK Ltd Disposable Continence CFP4427 (ICN 1858)

Ref: 2022/1858 - 6 December 2022

Important Customer Notice: Update

The supply issue is now anticipated to be resolved by 28 February 2023.

Find out more

Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads