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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 18 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes (ICN 2722)

Ref: 2024/2722 - 11 June 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd is continuing.

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Supply Issues Unisurge International Ltd Medical Hollowware Framework Launch (ICN 2827)

Ref: 2025/2827 - 18 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issues with Medical Hollowware products are continuing.

Find out more

Supply Issues P Mulrines and Sons Cold Beverages (ICN 2917)

Ref: 2025/2917 - 18 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Cold Beverages from P Mulrines and Sons is continuing.

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Supply Issues Johnson & Johnson Stapling and Laparoscopic Instruments FGP178 (ICN 2893)

Ref: 2025/2893 - 17 July 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Stapling and Laparoscopic Instruments from Johnson & Johnson is now resolved.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 17 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Vygon UK Ltd Catheter Pack FSQ1910 (ICN 3014)

Ref: 2025/3014 - 17 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Catheter Packs from Vygon UK Ltd is continuing.

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Supply Issues Molnlycke Health Care Ltd Surgical Gloves (ICN 3019)

Ref: 2025/3019 - 17 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Gloves from Molnlycke Health Care Ltd is continuing.

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Supply Issues Boston Scientific Ltd eDirect Products Migration to Enterprise Resource Planning (ERP) System (ICN 3027)

Ref: 2025/3027 - 17 July 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Boston Scientific Ltd has informed us of a supply issue with its eDirect products due to a short-term system closure.

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Supply Issues Becton Dickinson UK Ltd Administration Sets FKA397 (ICN 2864)

Ref: 2025/2864 - 16 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Administration Sets from Becton Dickinson UK Ltd has improved.

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Safety Alert Aurum Pre-Filled Syringes Phased Introduction of New 10ml CONNECT Syringe Barrel: Importance of Selecting Compatible Needle Free Connectors to Minimise the Risk of Syringe Blockage (ICN 3015)

Ref: 2025/3015 - 16 July 2025

Important Customer Notice Status New Type Safety Alert

The MHRA has issued a Device Safety Information Notice, DSI 2025 02, to make healthcare professionals aware of the importance of using connectors which are compatible with the Aurum new connect syringe barrel.

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Supply Issues Medicina Limited Hypodermic and Insulin Syringes (ICN 2855)

Ref: 2025/2855 - 16 July 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Hypodermic and Insulin Syringes from Medicina Limited is now resolved.

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Supply Issues Intersurgical Ltd Airway Management Multiple Products (ICN 3026)

Ref: 2025/3026 - 16 July 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Intersurgical Ltd has informed us of a supply issue with its Airway Management products.

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Supply Issues Becton Dickinson UK Ltd Blood Collection Sets KFK366 (ICN 2913)

Ref: 2025/2913 - 15 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Collection Sets from Becton Dickinson UK Ltd is continuing.

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Supply Issues Greiner Bio-One Ltd Blood Collection Products Regulatory Inform (ICN 2802)

Ref: 2025/2802 - 15 July 2025

Important Customer Notice Status Update Type Supplier Update

The derogation with Blood Collection products from Greiner Bio-One Ltd is continuing.

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Supply Issues Becton Dickinson Blood Collection Needles KFK216 (ICN 3017)

Ref: 2025/3017 - 15 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Collection Needles from Becton Dickinson is continuing.

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Supply Issues Integra Neurosciences Specialist Wound Care Products ELY289 and ELY374 (ICN 2873)

Ref: 2025/2873 - 15 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Specialist Wound Care products from Integra Neurosciences is continuing.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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