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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Delisting Unisurge International Limited Medical Pulp Trays FWK170, FWK171 and FWK173 (ICN 2259)

Ref: 2023/2259 - 4 October 2023

Important Customer Notice: Update

The discontinuation of Medical Pulp Trays with Unisurge International Limited is continuing.

Find out more

Supply Issues Vygon UK Intravenous Accessories FSB031 (ICN 2123)

Ref: 2023/2123 - 4 October 2023

Important Customer Notice: Update

The supply issue of Stopcocks with extension lines with Vygon UK is continuing.

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Supply Issues Open and Closed Suction Catheters Multiple Products (ICN 2081)

Ref: 2023/2081 - 4 October 2023

Important Customer Notice: Update

The supply issue of Suction Catheter products from Multiple Suppliers is continuing.

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Field Safety Notice Rocialle Healthcare Procedure Packs (ICN 2284)

Ref: 2023/2284 - 4 October 2023

Important Customer Notice: Field Safety Notice

Rocialle Healthcare has issued a Field Safety Notice recalling all Lot numbers of their procedure packs containing a medium vinyl examination glove which does not meet break test standards.

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Delisting Rocialle Surgical Instruments Products (ICN 1928)

Ref: 2022/1928 - 4 October 2023

Important Customer Notice: Resolved

The discontinuation of Surgical Instruments Products is now resolved.

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Delisting Molnlycke Health Care Dressings and Woundcare Products (ICN 2257)

Ref: 2023/2257 - 4 October 2023

Important Customer Notice: Update

The discontinuation of their Mepilex Border and Mepilex Border Lite products from Molnlycke Health Care is continuing.

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Supply Issues Becton Dickinson Needlefree Connection System Products (ICN 2091)

Ref: 2023/2091 - 4 October 2023

Important Customer Notice: Update

The supply issue of Needlefree extension sets products from Becton Dickinson is improving.

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Supply Issues Codan Ltd Administration Set FSB086 (ICN 2003)

Ref: 2023/2003 - 4 October 2023

Important Customer Notice: Update

The supply issue of administration sets with Codan Ltd has improved.

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Supply Issues BSN Medical Ltd Skin Traction Kit and Casting Tapes ESC051 and EAF585 (ICN 2281)

Ref: 2023/2281 - 4 October 2023

Important Customer Notice: Resolved

The supplier BSN Medical Ltd has informed us that this supply issue is now resolved.

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Supply Issue Medtronic UK Ltd Balloon Trocar FAL057 (ICN 2107)

Ref: 2023/2107 - 4 October 2023

Important Customer Notice: Resolved

The supplier Medtronic UK ltd has informed us that this supply issue is now resolved.

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Supply Issues Codan Ltd Filter Bacterial Intravenous Accessories FTC088 (ICN 2205)

Ref: 2023/2205 - 4 October 2023

Important Customer Notice: Update

The supply issue of Bacterial Filters with Codan Ltd is continuing.

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Supply Issues Multiple Suppliers Pessaries Multiple Products (ICN 1939)

Ref: 2022/1939 - 4 October 2023

Important Customer Notice: Update

The supply issue of pessary products from Mediplus Ltd is continuing. One further product code from supplier Medicare Colgate is now affected.

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Supply Issues Bunzl and 3M Wound Closure Strips (ICN 1774)

Ref: 2022/1774 - 4 October 2023

Important Customer Notice: Resolved

The suppliers 3M and Bunzl Healthcare have informed us that this supply issue is now resolved.

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Supply Issues Unisurge International Ltd General Wound Care EGJ173 (ICN 1938)

Ref: 2022/1938 - 4 October 2023

Important Customer Notice: Resolved

The supplier Unisurge International has informed us that this supply issue is now resolved.

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Product Update Cardinal Health Order Processing Freeze New Management System (ICN 2288)

Ref: 2023/2288 - 4 October 2023

Important Customer Notice: Product Update

The supplier Cardinal Health has informed us of a planned upgrade of their management system. This new system will improve the delivery service to all customers.

Find out more

Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads