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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Contract Update Interventional Cardiology and Radiology Products (ICN 2886)

Ref: 2025/2886 - 2 April 2025

Important Customer Notice Status New Type Contractual Change

We have been informed of a contractual change on Interventional Cardiology and Radiology products.

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Supply Issues Clinisupplies Ltd 2-Way Self Retaining Catheters and Bed Hanger Products FUQ100, FUR85167, FUQ118 and GPB85010 (ICN 2896)

Ref: 2025/2896 - 2 April 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Clinisupplies Ltd has informed us of a supply issue with its 2-Way Self Retaining Catheters and Bed Hanger products.

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Supply Issue Philips Healthcare Oro-Nasal Masks (ICN 2761)

Ref: 2024/2761 - 2 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Oro-Nasal Mask products from Philips Healthcare is now resolved.

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Product Update Becton Dickinson Increased Product Complaints Linked with Single Lumen Injectable FSQ85377 (ICN 2710)

Ref: 2024/2710 - 2 April 2025

Important Customer Notice Status Resolved Type Product Update

Any further updates for product code FSQ85377 will be communicated through ICN 2723.

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Product Update Ecolab Ltd Skin Disinfection Medicinal Products DEC85020 (ICN 2643)

Ref: 2024/2643 - 1 April 2025

Important Customer Notice Status Resolved Type Product Update

The product update with Skin Disinfection Medicinal products is now resolved.

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Supply Issues Clinisupplies Ltd Urinary Sheaths FUX071, FUX053, FUX059, FUX066 and FUX070 (ICN 2800)

Ref: 2025/2800 - 1 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Urinary Sheaths from Clinisupplies Ltd is continuing.

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Product Update Removal of Blue Diamond Supply Route (ICN 2544)

Ref: 2024/2544 - 1 April 2025

Important Customer Notice Status Resolved Type Product Update

The project to remove the Blue Diamond route from our service offer is now complete.

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Supply Issues Vygon UK Ltd Connector Extension FSW297 (ICN 2818)

Ref: 2025/2818 - 1 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Connector Extension products from Vygon UK Ltd is now resolved.

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Supply Issues Danone Nutricia Ltd (Medical) Infant Milk ABT057 and ABT067 (ICN 2845)

Ref: 2025/2845 - 1 April 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Infant Milk from Danone Nutricia Ltd (Medical) has improved.

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Supply Issues Iskus Health UK Ltd Needlefree Disinfection Cap FSW1501 (ICN 2678)

Ref: 2024/2678 - 1 April 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Needlefree Disinfection Caps from Iskus Health UK Ltd is now resolved.

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Supply Issues Johnson & Johnson Stapling and Laparoscopic Instruments FGS126 and FGP178 (ICN 2893)

Ref: 2025/2893 - 1 April 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Johnson & Johnson has informed us of a supply issue with its Stapling and Laparoscopic Instruments.

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Supply Issues Vygon UK Ltd Needlefree Extension Set FSW311 (ICN 2807)

Ref: 2025/2807 - 31 March 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Needlefree Extension Sets from Vygon UK Ltd is now resolved.

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Supply Issues Fresenius Kabi Ltd All Routes Administration Sets FKA542 (ICN 2779)

Ref: 2024/2779 - 31 March 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issues with Administration Set products from Fresenius Kabi Ltd All Routes is now resolved.

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Product Update Philips Comfort Care Blood Pressure Cuffs (ICN 2891)

Ref: 2025/2891 - 31 March 2025

Important Customer Notice Status New Type Delisting

The supplier Philips has informed us of a discontinuation with its Comfort Care Blood Pressure Cuffs.

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Supply Issues Essity UK Ltd Disposable and Washable Continence Care Products CFP4429 (ICN 2770)

Ref: 2024/2770 - 31 March 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Disposable and Washable Continence Care products from Essity UK Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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