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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Field Safety Notice Baxter Healthcare Q-Link 13 Adapter Kit LikoScale and LIKO UNO 102 EE Mobile Lifts (ICN 3040)

Ref: 2025/3040 - 12 August 2025

Important Customer Notice Status New Type Product Recall

Baxter Healthcare Corporation has issued a Field Safety Notice urgently recalling the Q-Link 13 lift component following customer reports related to improper attachment of the Q-Link 13 (false latching) with the quick-release hook.

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Supply Issues PTP Healthcare Ltd Patient Grooming Products MTF85008 (ICN 2899)

Ref: 2025/2899 - 11 August 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Patient Grooming products from PTP Healthcare Ltd is now resolved.

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Supply Issues Ivory & Ledoux Canned Goods Pineapple AHS303 (ICN 2762)

Ref: 2024/2762 - 11 August 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Canned Pineapple products from Ivory & Ledoux is now resolved.

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Supply Issues Swann Morton Limited Holiday Closure eDirect Products (ICN 2951)

Ref: 2025/2951 - 11 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supplier Swann Morton has informed us of its supplier closures for 2025.

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Field Safety Notice Boston Scientific RELIANCE ePTFE Defibrillation Lead Gradual Rise in Shock Impedance (ICN 3044)

Ref: 2025/3044 - 11 August 2025

Important Customer Notice Status New Type Product Alert

Boston Scientific has issued a Field Safety Notice to provide important information about RELIANCE ePTFE (Gore) defibrillation leads with an increased potential to exhibit a pattern of gradual rise in LVSI which is associated with calcification of the shocking coil(s).

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Supply Issues Vygon UK Ltd Catheter Pack FSQ1910 (ICN 3014)

Ref: 2025/3014 - 7 August 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Catheter Packs from Vygon UK Ltd is now resolved.

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Supply Issues KCI Medical Ltd Change of Supply Route Multiple Products (ICN 2847)

Ref: 2025/2847 - 7 August 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with products from KCI Medical Limited due to a change of supply route is now resolved.

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Supply Issues Becton Dickinson UK Ltd Ed Wokingham Needlefree Connector Valve FKA169 (ICN 3042)

Ref: 2025/3042 - 7 August 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needlefree Connection Valves from Becton Dickinson UK Ltd is continuing.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Hypodermic Syringe FWC121 (ICN 3047)

Ref: 2025/3047 - 6 August 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd has informed us of a supply issue with its Hypodermic Syringe products.

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Product Update Alliance Disposables Ltd Polypropylene Disposable Cold Cup UTA160 (ICN 3045)

Ref: 2025/3045 - 5 August 2025

Important Customer Notice Status New Type Delisting

The supplier Alliance Disposables Limited has informed us of a discontinuation with its Disposable Cold Cups.

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Supply Issues Caremed Alrick UK Ltd Surgeon Foot Stool FAM19830 (ICN 3043)

Ref: 2025/3043 - 4 August 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Caremed Alrick UK Ltd has informed us of a supply issue with its Surgeon Foot Stool.

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Product Update Greiner Bio-One Ltd Blood Collection Products Notice of Alternative (ICN 2553)

Ref: 2024/2553 - 1 August 2025

Important Customer Notice Status Update Type Delisting

The discontinuation due to a product update with Blood Collection products from Greiner Bio-One Ltd is continuing.

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Field Safety Notice Insight Health BD ChloraPrep™ Clear 1ml Applicator DMK000 (ICN 2952)

Ref: 2025/2952 - 31 July 2025

Important Customer Notice Status Update Type Product Recall

The Medicines and Healthcare products Regulatory Agency (MHRA) has issued a Class 2 Medicines Recall: EL(25)A/36 following Becton Dickinson UK Ltd informing the MHRA of an additional batch of potentially affected products (batch number 4255106) which may exhibit an open seal on the packaging of the applicator.

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Supply Issues ICU Medical International Ltd Paediatric Endotracheal Tubes (ICN 2759)

Ref: 2024/2759 - 31 July 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Paediatric Endotracheal Tubes from ICU Medical International Ltd is continuing.

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Field Safety Notice Abbott Diagnostics Infectious Diseases Analyser Test Covid-19 2.0 (ICN 3028)

Ref: 2025/3028 - 28 July 2025

Important Customer Notice Status New Type Product Recall

Abbott Diagnostics has issued a revised Field Safety Notice affecting their infection diseases analyser ancillaries ID NOW™ COVID-19 2.0, and ID NOW™ RSV and ID NOW™ Influenza A and B 2 having discovered specific lot numbers where there is a higher occurrence of invalid rates when compared to the product Instructions for Use.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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