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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues KCI Medical Limited (3M) Temperature Probes and Sensors FKA766 (ICN 3109)

Ref: 2025/3109 - 3 December 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Temperature Probes and Sensor products from KCI Medical Limited is now resolved.

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Supply Issues Becton Dickinson UK Ltd PICC Line Single Lumen 4Fr Groshong FSQ9586 (ICN 3165)

Ref: 2025/3165 - 3 December 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd has informed us of a supply issue with its PICC Line Single Lumen.

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Supply Issues Albert Waeschle Ltd Nasal Clip Single Patient Use FFE592 (ICN 3166)

Ref: 2025/3166 - 3 December 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Albert Waeschle Ltd has informed us of a supply issue with its Nasal Clip-Single Patient Use products.

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Supply Issues Swann Morton Limited Holiday Closure eDirect Products (ICN 2951)

Ref: 2025/2951 - 2 December 2025

Important Customer Notice Status Update Type Supply Disruption

The supplier Swann Morton has informed us of its supplier closures for 2025.

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Product Update eDirect Supplier Closures Over the Festive Period (ICN 3164)

Ref: 2025/3164 - 2 December 2025

Important Customer Notice Status New Type Product Update

Our suppliers have provided us with information regarding closures over the festive period for eDirect products.

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Product Update B Braun Medical Ltd NRFit Spinal Needles New Generation of Products (ICN 2822)

Ref: 2025/2822 - 1 December 2025

Important Customer Notice Status Resolved Type Product Update

The product update with NRFit Spinal Needle products from B Braun Medical Ltd due to a new range of products is now resolved.

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Supply Issues Procotech Limited Continence Care Wipe VJT566 (ICN 3163)

Ref: 2025/3163 - 28 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Procotech Limited has informed us of a supply issue with its Continence Care Wipe.

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Supply Issues Henry Schein Dental Multiple Products (ICN 3058)

Ref: 2025/3058 - 28 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Henry Schein Dental products is now resolved.

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Supply Issues Hunts Ltd Food Group Cold Beverages Still Water 500ml AAC85005 (ICN 3145)

Ref: 2025/3145 - 28 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Cold Beverages from Hunts Food Group Ltd is now resolved.

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Supply Issues Marillo Foods Ltd Canned Fruit AHG272 (ICN 2901)

Ref: 2025/2901 - 28 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Canned Fruit products from Marillo Foods Ltd is continuing.

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Supply Issues Ontex UK Ltd Continence Care Products CFP1751 (ICN 3151)

Ref: 2025/3151 - 26 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Continence Care products from Ontex UK Ltd is now resolved.

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Supply Issues Vernacare International Limited Bedliner Cover VMC018 (ICN 3160)

Ref: 2025/3160 - 26 November 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Vernacare International Limited has informed us of a supply issue with its Bedliner Cover.

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Supply Issues Johnson & Johnson Medical Ltd Needle Veress Instruments FGE3233 (ICN 3010)

Ref: 2025/3010 - 26 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Needle Veress Instruments from Johnson & Johnson Medical Ltd is now resolved.

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Supply Issues Interweave Textiles Single Patient Use Tubular Slide Sheet Large VTS112 (ICN 3070)

Ref: 2025/3070 - 25 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Single Patient Use Tubular Slide Sheet Large from Interweave Textiles is now resolved.

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Supply Issues KCI Medical Ltd Fluid Warming Products FSB658 (ICN 3138)

Ref: 2025/3138 - 25 November 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is now resolved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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