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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 6 May 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 29 April 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus Medical has confirmed it has fully resumed production of pouch bone cements at its main site after resolving a technical machine failure that temporarily limited manufacturing.

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Supply Issues Forma-Care (UK) Ltd Belted Pad CFP85091 (ICN 3274)

Ref: 2026/3274 - 7 May 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with belted pad products from Forma-Care (UK) Ltd is now resolved.

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Supply Issues Redland embh Group Limited Newcastle Urine Collection Pack FSW1451 (ICN 3310)

Ref: 2026/3310 - 7 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supplier Redland embh Group Limited has informed us that the supply issue with its Newcastle urine collection pack is ongoing.

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Field Safety Notice Kimal Namic White Star Handle Manifolds and Namic Rotating Adaptor Syringes (ICN 3326)

Ref: 2026/3326 - 6 May 2026

Important Customer Notice Status Update Type Product Recall

Kimal has issued a customer update regarding Namic Manifolds, including Kimal procedure packs that contain these manifolds.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 6 May 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

Find out more

Supply Issues Becton Dickinson UK Ltd Stopcock with Extension Line FVK958 (ICN 3305)

Ref: 2026/3305 - 6 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with stopcock extension line from Becton Dickinson UK Ltd is ongoing.

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Supply Issues Richardson Healthcare Ltd Single Use Tourniquet Adult Pull Through FWJ062 (ICN 3293)

Ref: 2026/3293 - 6 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with single use tourniquet adult pull through from Richardson Healthcare Ltd is continuing.

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Supply Issues Proact Medical Ltd Multiple Products Across Various Frameworks (ICN 3330)

Ref: 2026/3330 - 6 May 2026

Important Customer Notice Status New Type Supply Issues

The supplier Proact Medical Ltd has informed us of a supply issue with a number of products over several frameworks.

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Supply Issues Intersurgical Ltd Breathing Circuit FDC033 (ICN 3309)

Ref: 2026/3309 - 5 May 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with breathing circuits from Intersurgical Ltd is now resolved.

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Supply Issues Zoll Medical UK Ltd Defibrillation Pads FDJ8367 and FDJ1722 (ICN 2947)

Ref: 2025/2947 - 5 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with defibrillation pads from Zoll Medical UK Pads is continuing.

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Supply Issues Ambu UK Ltd Electrodes FDK063 (ICN 3216)

Ref: 2026/3216 - 5 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with electrodes from Ambu UK Ltd is continuing.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Needlefree Extension Set FKA579 (ICN 3329)

Ref: 2026/3329 - 5 May 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with its needlefree extension set.

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Supply Issues Salter Labs UK T/A Airlife Spirometer and Gas Sampling Products FDK6925, FDK6926, FDC1048 and FDC381 (ICN 3179)

Ref: 2025/3179 - 5 May 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with spirometers and gas sampling line products from Salter Labs UK T/A Airlife is continuing.

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Field Safety Notice Olympus Single Use Ligating Device PolyLoop (ICN 3328)

Ref: 2026/3328 - 5 May 2026

Important Customer Notice Status New Type Product Alert

Olympus has issued a Field Safety Notice FY26-006-F-1 to inform customers of an update to the instructions for use (IFU), for their ligating device MPC - N5382130.

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Product Update Nationally Contracted Products (NCP)  Chlorine (ICN 3322)

Ref: 2026/3322 - 5 May 2026

Important Customer Notice Status New Type Product Update

This Nationally Contracted Product (NCP) has been introduced to rationalise the chlorine product range and deliver cost savings for NHS trusts. The activity supports improved value, reduced variation, and a more resilient supply base across the NHS.

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Supply Issues Becton Dickinson UK Ltd Stock Oxford Administration Set Alaris VP Volumetric Pump FKA879 (ICN 3327)

Ref: 2026/3327 - 1 May 2026

Important Customer Notice Status New Type Supply Issues

The supplier Becton Dickinson UK Ltd Stock Oxford has informed us of a supply issue with its administration set Alaris VP volumetric pump.

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