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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Featured

Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 31 October 2025

Important Customer Notice Status Update Type Product Update

We continue to engage with suppliers to implement our robust plans to support winter preparedness.

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Supply Issues KCI Medical Ltd Fluid Warming Products FSB658, FSB934, FVR85003 and FFF430 (ICN 3065)

Ref: 2025/3065 - 20 October 2025

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Fluid Warming products from KCI Medical Ltd is now resolved.

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Supply Issues ICU Medical International Ltd Blood Gas Syringes (ICN 2722)

Ref: 2024/2722 - 10 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Blood Gas Syringes from ICU Medical International Ltd has improved.

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Supply Issues Interweave Textiles Single Patient Use Tubular Slide Sheet Large VTS112 (ICN 3070)

Ref: 2025/3070 - 31 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Single Patient Use Tubular Slide Sheet Large from Interweave Textiles is continuing.

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Supply Issues Teleflex Medical Self-Retaining Catheters (ICN 2699)

Ref: 2024/2699 - 31 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Self-Retaining Catheters from Teleflex Medical is continuing.

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Supply Issues Henry Schein Dental Multiple Products (ICN 3058)

Ref: 2025/3058 - 31 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue due to a potential contractual change with Henry Schein Dental products is continuing.

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Supply Issues Paul Hartmann Ltd Non-Woven Island Adhesive Dressings EIJ040, EIJ041, EIJ042 and EIJ043 (ICN 3137)

Ref: 2025/3137 - 31 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Paul Hartmann has informed us of a supply issue with its Non-Woven Island Adhesive Dressing products.

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Supply Issues GBUK Healthcare Hypodermic Syringe FWC715 (ICN 3135)

Ref: 2025/3135 - 31 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier GBUK Healthcare has informed us of a supply issue with its Hypodermic Syringe products.

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Product Update Salter Labs T/A Airlife Microcuff® Endotracheal Tubes (ICN 2820)

Ref: 2025/2820 - 31 October 2025

Important Customer Notice Status Resolved Type Product Update

The transition of the Microcuff® range of Endotracheal Tubes to a new range is now complete.

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Supply Issues KCI Medical Ltd Fluid Warming Products FSB658 (ICN 3138)

Ref: 2025/3138 - 31 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier KCI Medical Ltd has informed us of a supply issue with its Fluid Warming products.

Find out more

Product Update Winter Preparedness 2025 / 2026 – Strengthening Our Response (ICN 3071)

Ref: 2025/3071 - 31 October 2025

Important Customer Notice Status Update Type Product Update

We continue to engage with suppliers to implement our robust plans to support winter preparedness.

Find out more

Supply Issues Richardson Healthcare Ltd Procedure Pack EVH033 (ICN 3136)

Ref: 2025/3136 - 30 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Richardson Healthcare Ltd has informed us of a supply issue with its Procedure Packs.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 30 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products on our stocked route from Johnson & Johnson Medical Ltd has improved.

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Supply Issues GBUK Enteral Oral Tip Syringe FTA343 (ICN 3131)

Ref: 2025/3131 - 30 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier GBUK Enteral has informed us of a supply issue with its Oral Tip Syringe products.

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Supply Issues ICU Medical International Limited Percutaneous Sets FDF10187 (ICN 2796)

Ref: 2025/2796 - 30 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Percutaneous Sets from ICU Medical International Limited has improved.

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Product Update Siemens Healthcare Diagnostics Ltd Blood Gas Syringe Products (ICN 3133)

Ref: 2025/3133 - 30 October 2025

Important Customer Notice Status New Type Product Update

The supplier Siemens Healthcare Diagnostics Ltd has informed us of a product update with its Blood Gas Syringe products specifically the Siemens Healthineers Atellica VTR product range.

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Supply Issues Salter Labs UK T/A Airlife Gas Sampling Line Products FDC1048 (ICN 3132)

Ref: 2025/3132 - 29 October 2025

Important Customer Notice Status New Type Supply Disruption

The supplier Salter Labs UK T/A Airlife has informed us of a supply issue with its Gas Sampling Line products.

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Supply Issues B Braun Hand Hygiene Products MRB255 and MRB698 (ICN 2979)

Ref: 2025/2979 - 29 October 2025

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Hand Hygiene products from B Braun has improved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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