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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 29 April 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus Medical has confirmed it has fully resumed production of pouch bone cements at its main site after resolving a technical machine failure that temporarily limited manufacturing.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 17 April 2026

Important Customer Notice Status Update Type Supplier Update

Stryker’s supply, manufacturing, and operational capabilities are now fully back to business as usual.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 29 April 2026

Important Customer Notice Status Update Type Supply Disruption

Heraeus Medical has confirmed it has fully resumed production of pouch bone cements at its main site after resolving a technical machine failure that temporarily limited manufacturing.

Find out more

Supply Issues Vygon UK Ltd Needlefree Extension Set FSW489 (ICN 3227)

Ref: 2026/3227 - 28 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with needlefree extension sets from Vygon UK Ltd is continuing.

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Supply Issues GBUK Healthcare Blood Collection Set KFK1274 (ICN 3275)

Ref: 2026/3275 - 28 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood collection sets from GBUK Healthcare is continuing.

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Supply Issues Baxter Healthcare Limited Administration Sets for Pump and Gravity Colleague Pumps FSB998 (ICN 3241)

Ref: 2026/3241 - 28 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with administration sets for pump and gravity Colleague pumps from Baxter Healthcare Limited is continuing.

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Supply Issues Becton Dickinson UK Ltd Blood Gas Syringe Products FWC082 (ICN 3280)

Ref: 2026/3280 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with blood gas syringe products from Becton Dickinson UK Ltd is continuing.

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Supply Issues Johnson & Johnson Medical Ltd Surgical Stapling Products (ICN 3023)

Ref: 2025/3023 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with surgical stapling products from Johnson & Johnson Medical Ltd is continuing.

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Product Update Dakota Integrated Solutions Limited Thermal Wristband Cartridges (ICN 2869)

Ref: 2025/2869 - 27 April 2026

Important Customer Notice Status Resolved Type Product Update

The product update due to a new range of thermal wristband cartridges from Dakota Integrated Solutions is now complete at present.

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Supply Issues Johnson & Johnson Medical Ltd Clip Applier Products FFL317, FFL103, FFL105, FFL235 and FFL317 (ICN 3118)

Ref: 2025/3118 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with clip applier products from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Multiple Suppliers Swabs, Cotton Wool and Bandages (ICN 3307)

Ref: 2026/3307 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with swabs, cotton wool and bandages from multiple suppliers is continuing.

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Supply Issues Olympus Keymed Ltd Energy Devices (ICN 3171)

Ref: 2025/3171 - 27 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with energy devices from Olympus Keymed Ltd is continuing.

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Supply Issues Advanced Medical Solutions Tissue Adhesives FVF009 (ICN 3323)

Ref: 2026/3323 - 27 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Advanced Medical Solutions has informed us of a supply issue with its tissue adhesives.

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Supply Issues Pasante Healthcare Non-Sterile Lubricants FTM219 and FTM221 (ICN 3321)

Ref: 2026/3321 - 24 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Pasante Healthcare has informed us of a supply issue with its non-sterile lubricant products.

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Supply Issues Central Medical Supplies Ltd (CMS) Blood and Fluid Warming FSB85594 (ICN 3319)

Ref: 2026/3319 - 24 April 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Central Medical Supplies Ltd (CMS) has informed us of a supply issue with its blood and fluid warming products.

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Supply Issues Johnson & Johnson Medical Limited Surgical Sutures (ICN 2341)

Ref: 2023/2341 - 23 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Surgical Suture products from Johnson & Johnson Medical Ltd is continuing.

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Supply Issues Vygon UK Ltd Central Venous Catheters and Associated Products FSQ85328 and FSY073 (ICN 3107)

Ref: 2025/3107 - 23 April 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with central venous catheters and associated products from Vygon UK Ltd has improved.

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  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
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