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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 19 March 2026

Important Customer Notice Status Update Type Supplier Update

Clinical guidance has been produced to support clinical teams with seeking alternative products in two high-priority clinical product areas.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 19 March 2026

Important Customer Notice Status Update Type Supply Disruption

On customer webinars there have been several requests for advice on dual antibiotic loaded bone cement.

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Supply Issues GAMA Healthcare Ltd eDirect Products Warehouse Closure (ICN 3284)

Ref: 2026/3284 - 11 March 2026

Important Customer Notice Status New Type Supplier Update

The supplier Gama Healthcare Ltd has informed us of a warehouse closure due to their annual stock take.

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Supply Issues Stryker Cyber Attack (ICN 3289)

Ref: 2026/3289 - 19 March 2026

Important Customer Notice Status Update Type Supplier Update

Clinical guidance has been produced to support clinical teams with seeking alternative products in two high-priority clinical product areas.

Find out more

Field Safety Notice Molnlycke Hibiwash 500ml Bottle 4% Chlorhexidine Gluconate Antiseptic DEC85030 (ICN 3296)

Ref: 2026/3296 - 19 March 2026

Important Customer Notice Status New Type Product Alert

Molnlycke Health Care has issued a supplier letter to advise of a potential microbial contamination affecting specific batches of Hibiwash products.

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Supply Issues Heraeus Medical Bone Cement Products (ICN 3261)

Ref: 2026/3261 - 19 March 2026

Important Customer Notice Status Update Type Supply Disruption

On customer webinars there have been several requests for advice on dual antibiotic loaded bone cement.

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Supply Issues Vygon UK Ltd MST Introducer 2Fr FSU562 (ICN 3202)

Ref: 2025/3202 - 19 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Introducer Catheters from Vygon UK Ltd is continuing.

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Supply Issues Blatchford Limited Closure for Annual Stock Take eDirect Products (ICN 3290)

Ref: 2026/3290 - 18 March 2026

Important Customer Notice Status New Type Supplier Update

The supplier Blatchford Limited has informed us that they will be closed for their annual stock take.

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Supply Issues KCI Medical Limited (3M) Forced Air Warming Products VCB092 and VCB154 (ICN 3093)

Ref: 2025/3093 - 18 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Forced Air Warming products from KCI Medical Limited is continuing.

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Supply Issues Mindray UK Ltd Defibrillator Electrodes FDK1246 and FDK1254 (ICN 3259)

Ref: 2026/3259 - 18 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Defibrillator Electrodes from Mindray UK Ltd is now resolved.

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Field Safety Notice Fresenius Stay Safe Disinfection Cap FHE85316 (ICN 3295)

Ref: 2026/3295 - 17 March 2026

Important Customer Notice Status New Type Product Alert

Fresenius Medical Care has issued an update to a Field Safety Notice dated October 2023 to advise users of the potential side effects of hypothyroidism and hypersensitivity in relation to the use of Stay Safe Disinfection Cap.

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Product Update Labcold Refrigeration (ICN 3292)

Ref: 2026/3292 - 17 March 2026

Important Customer Notice Status New Type Delisting

The supplier Labcold has informed us of a phased discontinuation of Pharmacy Refrigeration products.

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Supply Issues Alliance Disposables Ltd Kenco Branded Disposable Hot Cup UTC139 (ICN 3201)

Ref: 2025/3201 - 17 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Kenco Branded Disposable Hot Cup from Alliance Disposables Ltd is now resolved.

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Supply Issues Baxter Healthcare Limited Administration Sets for Pump and Gravity Colleague Pumps FSB998 (ICN 3241)

Ref: 2026/3241 - 17 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Administration Sets for Pump and Gravity Colleague Pumps from Baxter Healthcare is continuing.

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Supply Issues Varta Microbattery Gmbh Hearing Aid Batteries GHD3576, GHD3577, GHD3579 and GHD3580 (ICN 3102)

Ref: 2025/3102 - 17 March 2026

Important Customer Notice Status Resolved Type Supply Disruption

The supply issue with Hearing Aid Batteries from Varta Microbattery Gmbh is now resolved.

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Supply Issues KCI Medical Limited Needlefree Disinfection Cap FSW1634 (ICN 3111)

Ref: 2025/3111 - 17 March 2026

Important Customer Notice Status Update Type Supply Disruption

The supply issue with Needlefree Disinfection Caps from KCI Medical Limited is continuing.

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Field Safety Notice Armstrong Medical Resuscitation Sets with Adjustable Pressure Limiting (APL) Valve (ICN 3281)

Ref: 2026/3281 - 17 March 2026

Important Customer Notice Status New Type Product Alert

Armstrong Medical has issued a Field Safety Notice to inform users of an identified issue associated with the APL valve used in certain Resuscitation Sets.

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Supply Issues Laborie Medical Technologies UK Ltd Vacuum Assisted Device FFK019 (ICN 3294)

Ref: 2026/3294 - 16 March 2026

Important Customer Notice Status New Type Supply Disruption

The supplier Laborie Medical Technologies UK Ltd has informed us of a supply issue with its vacuum assisted device with traction force indicator.

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