Skip to main content

Customer IT Helpdesk

Frequently Asked Questions

I am already a customer – how do I access online services as an individual?

Existing customers can gain access to our information website or online ordering by following our guidance.

I have a query relating to ordering

Our Customer Services teams can help you with queries relating to ordering. Please contact your local Customer Services representative.

How do I become a new customer or change something about my existing organisation’s account?

Find out how to become a customer, or make changes to your existing organisation’s account.

If your query isn’t covered by our frequently asked questions and is to do with:

  • A change of account details
  • eDC or eDC Gold
  • Electronic Data Interchange (EDI)
  • A forgotten or lost password
  • Online catalogue navigation

… please complete the Customer IT Helpdesk form or send an email and a member of our team will get back to you.

Client Services Helpdesk

0800 086 8670

Customer IT Helpdesk form