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Field Safety Notice Essity UK Hand Towel Paper Roll MRT219 Product Recall (ICN 2331)

Important Customer Notice Field Safety Notice

Ref: 2023/2331 ICN Number: 2331


  • Essity has issued a voluntary product recall of Tork Matic® Extra Long Hand Towel Roll.
  • Through their quality control processes, Essity has identified a small batch of stock where the plug in the core of the roll has not been fitted correctly.
  • The incorrectly fitted plug will result in the hand towel not fitting in the dispenser correctly.

Products Affected:

  •  The products affected have been supplied by NHS Supply Chain via the stock route:
NPC Product Description Supplier Code / MPC Batch Numbers
MRT219 Towel hand paper roll 1ply 210 x 240mm Soft 280m White 1143 Sheets Per Roll 290059 180 02 10 23

180 03 10 23

180 04 10 23

  • Please note only the batch numbers quoted in the Field Safety Notice are affected.
  • NHS Supply Chain warehouses have been checked with affected stock quarantined, future deliveries will be of unaffected batch numbers.
  • There is no impact on availability.

Next Steps:

  • Read and follow the full instructions in the Field Safety Notice and share with all users of the affected products.
  • Cease use and quarantine all affected batches.
  • Contact your local NHS Supply Chain Customer Service Advisor with full details of affected products for return using reason code 7 Supplier Recall, please advise if the quantities are single rolls or packs of 6.
  • All products are to be returned no later than Friday 24 November 2023.

If you have any further questions, please contact your local NHS Supply Chain Customer Service Advisor or the Hospital Care Team.

Please be aware that in the event of a Field Safety Notice/Product Recall, we may need to provide manufacturers, UK responsible Persons and Distributers with contact details of customers who have potentially received the affected stock. This is to help them to reconcile their stock and evidence to the regulators that all actions have been taken to ensure that the unused products have been removed from customers to prevent inadvertent use of faulty and potentially unsafe products.

Downloads ▼

  • 2331 Essity UK Field Safety Notice 7 November 2023

    A PDF showing the Field Safety Notice for ICN 2331.