Supply Issues Delmore Ltd Disposable Eye Mask Products CVW021 (ICN 2282)

• The supply issue with Disposable Eye Mask products from Delmore Ltd is now resolved.
• CVW021 is now available to order through our online catalogue.
• This ICN is now closed.

• The supply issue with Disposable Eye Mask products from Delmore Ltd is continuing.
• One product code remains affected in total:
  • CVW021 – Eye Mask to Improve Sleep.
• CVW021 remains suspended and unavailable to order.
• Potential indirect alternative products are available to order through our online catalogue for the affected product.
• See our Downloads ▼ section to access the product listing for further information on the affected product code and potential alternatives.
• We do not currently have a resolution date for the supply issue, we aim to update this ICN by 28 February 2025.

• The supply issue with Disposable Eye Mask products from Delmore Ltd has improved.
• One product code is now available to order through our online catalogue:
  • CVW033 – Eye Mask to Aid Sleep.
• One product code remains suspended and unavailable to order:
  • CVW021 – Eye Mask to Improve Sleep.
• One product code is now affected in total.
• Potential indirect alternative products are available to order through our online catalogue for the affected product. However, some of these products may also become subject to intermittent supply with the increase in demand.
• See our Downloads ▼ section to access the product listing for further information on the affected product code and potential alternatives.
• The supply issue is now anticipated to be resolved by 31 January 2025.

• The supply issue with Disposable Eye Mask products from Delmore Ltd is continuing.
• CVW021 and CVW033 remain suspended and unavailable to order.
• Two product codes remain affected in total.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We will continue to review the stock to minimise further disruption and will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 25 November 2024.

• The supply issue with Disposable Eye Mask products from Delmore Ltd is continuing.
• CVW021 and CVW033 are now suspended and unavailable to order.
• Two product codes remain affected in total.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We will continue to review the stock to minimise further disruption and will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 10 October 2024.

• The supply issue with Disposable Eye Mask products from Delmore Ltd is continuing.
• CVW021 is unavailable to order from our online catalogue.
• CVW033 remains subject to intermittent supply.
• Two product codes remain affected in total.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We will continue to review the stock to minimise further disruption and will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 31 August 2024.

• The supply issue with Disposable Eye Mask products from Delmore Ltd is continuing.
• CVW021 remains suspended and unavailable to order.
• CVW033 is now subject to intermittent supply.
• Two product codes remain affected in total.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We will continue to review the stock to minimise further disruption and will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 31 July 2024.

• The supply issue with Disposable Eye Mask products from Delmore Ltd is continuing.
• Two product codes remain affected in total:
  • CVW021 – Eye Mask to Improve Sleep
  • CVW033 – Eye Mask to Aid Sleep.
• The affected product codes are now suspended and unavailable to order.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We will continue to review the stock to minimise further disruption and will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 28 June 2024.

• The supply issue of Disposable Slipper and Eye Mask products from Delmore Ltd is improving.
• Four product codes are now available to order through our online catalogue:
  • CVW019, CVW020, CVW016 and CVW091.
• Two product codes remain affected in total:
  • CVW021 and CVW033.
• The affected product codes remain available to order on subject to intermittent supply.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We will continue to review the stock to minimise further disruption. We will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 24 May 2024.

• The supply issue of Disposable Slipper and Eye Mask products from Delmore Ltd is continuing.
• Six product codes are affected in total.
• The affected product codes remain suspended and unavailable to order.
• Potential indirect alternative products are available to order through our online catalogue for the affected products.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• We will continue to review the stock to minimise further disruption.  We will update this ICN as soon as we have further information.
• The supply issue is now anticipated to be resolved by 19 April 2024.

• The supply issue of Disposable Slipper and Eye Mask products from Delmore Ltd is continuing.
• All affected product codes are now suspended and unavailable to order:
  • CVW016, CVW091, CVW019 and CVW020, VW021 and CVW033.
• Six product codes remain affected in total.
• Potential indirect alternative products are available to order through our online catalogue for the affected products. However, some of these products may also become subject to intermittent supply with the increase in demand.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• The supply issue is now anticipated to be resolved by 5 February 2024.

• The supply issue of Slipperettes with Delmore Ltd is continuing.
• Two additional product codes are suspended and unavailable to order:
  • CVW019 – Slipperettes Unisex Latex-Free Disposable Stretchable Non-Slip
  • CVW020 – Slipperettes Unisex Latex-Free Disposable Stretchable Non-Slip.
• Four of the affected product codes remain suspended and unavailable to order:
  • CVW016, CVW091, CVW019 and CVW020.
• Two of the affected product codes remain available but may be subject to intermittent supply:
  •  VW021 and CVW033.
• 6 product codes are affected in total.
• Potential indirect alternative products are available to order through our online catalogue for the affected products. However, some of these products may also become subject to intermittent supply with the increase in demand.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• The supply issue is now anticipated to be resolved by 29 December 2023.

Change:

• The supplier Delmore has informed us of a supply issue with its Disposable slipper and Eye Mask products.
• There are four product codes affected.
• The supply issue is due to supplier manufacturing issues.

Impact:          

• Two of the affected product codes are currently suspended:
  • CVW091 – Slippers unisex latex-free disposable non-slip stretchable
  • CVW016 – Foam Slippers Unisex Latex-Free Disposable Stretchable Non-Slip.
• Two of the affected product codes are currently subject to intermittent supply:
  • CVW021 – Eye Mask To Improve Sleep
  • CVW033 – Eye Mask To Aid Sleep.
• Potential indirect alternative products are available to order through our online catalogue.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
• The supply issue is anticipated to be resolved by 30 October 2023.

Next Steps:              

• Customers are advised to log into our website to view the potential indirect alternative products.
• We will update the ICN when we have further information.
• If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.