Skip to main content

Customer Newsletter – June 2024

Welcome to our bi-monthly customer newsletter, bringing together our latest news and updates in an easy to read format. We would welcome your feedback on this new layout and any topics you would like us to include in future editions. You can do this by contacting:

Enhancing Our Supply Chain To Help Put Patients First

Globally, supply chains will continue to face challenges in 2024, from a shortage in raw materials, to disruptions in manufacturing and transport.

Read about how we are building organisational flexibility, capabilities and resilience into our supply chain, whilst limiting our environmental impact.

Man wearing high viz vest pushing a full roll cage out of warehouse into the back of a lorry
Aerial view of trees with a graph overlaid

Linking VBP and Delivery of a Sustainable NHS

A report on the sustainability benefits Value Based Procurement can deliver.

Patient having bar code scanned on wrist band

Key Policy Updates on Product Data Standards

Informing all of our stakeholders about an important product data standards update issued to our suppliers.

NHS Supply Chain Product Complaints Form on a laptop screen

New Product and Food Complaints Form From 10 June 2024

We’ve improved our submissions form so it’s faster and simpler to register a product or food complaint.

eDirect in Focus image

Enhancing the Capability of Our eDirect Supply Route

Leam more about the improvements we are making in response to customer feedback.

Strategy Opportunities (Innovation) web page screenshot

Strategy Opportunities (Innovation) Refresh

Find the latest information linked to any innovations, MedTech Funding Mandate and opportunities

Tree canopy

New Look Sustainability Pages Launched

Discover the latest updates on our sustainability approach and explore actionable steps for greener choices.

Head and shoulders image of Richard Evans

We Have Appointed a New Commercial Executive Director

Richard Evans recently joined our organisation and will lead the continued transformation of our commercial capabilities.

Urology and Bowel Management team standing in front of the House of Commons

Urology and Bowel Management Team Parliamentary Visit

The team share their feedback from the best practice in the continence care sector session, at the House of Commons.

Group photo of nurses

International Nurses Day 2024 Celebration

Read how we celebrated our fantastic clinical teams diverse expertise, clinical rigour and passion for supporting the NHS.

Voice of the Customer Team

Customer Voice in Category Strategy Programme

We’re recruiting for our new Customer Category Strategy Advisory Panels to help us design and develop the right procurement strategies through proactive engagement with NHS trusts.

New Medical and Surgical Consumables Panel

We are looking for customers to join our new Medical and Surgical Consumables Panel launching soon.

Clinical Alternative Products Support

The outputs from the weekly Clinical Alternatives Products Support Call are detailed on this page.

Register to Join Our Customer Panels

If you would like to be an attendee at one of our key panels or working groups, please complete this form.

GOJO Hand Hygiene Products

For the latest information on these products please keep checking our Important Customer Notice (ICN 2523). Here you will also find product alternative matrices, the most recent FAQs and the slides from our weekly customer webinar.

Create a Website Account

In order to view some content on our website you will need to have a website login. This is separate from any online ordering login you may already have. Requesting a website account is a simple and straightforward application process