Customer Newsletter – October 2024
Welcome to our bi-monthly customer newsletter, bringing together our latest news and updates in an easy to read format. We would welcome your feedback on any topics you would like us to include in future editions. You can do this by contacting:
Website Feedback
We’ve Just Launched Our New Clinical Web Pages
Learn more about our clinical team and their roles and responsibilities, our clinical priorities and how our team of over 60 clinicians support us to be clinically led and commercially driven.
Oracle Fusion Financials Goes Live
Key dates and changes as we migrate to our new cloud based finance system from the beginning of October, part of our technology transformation programme to better serve our customers.
West Suffolk and Sandwell and West Birmingham Trusts Go Live with IMS
We’re supporting NHS trusts to improve stock management and boost patient safety through deploying leading inventory management systems.
Boosting Patient Care: VBP Innovations in Action
New VBP case studies: Leukomed Sorbact Film Dressing enhances patient experience, and PLASMA+ boosts day-case rates for prostate and NMIBC procedures.
Successful Pilot of 3-Way Match Invoicing Solution
Read how University Hospital Southampton improved the auditing and transparency of its eDirect orders with our 3-way match invoicing solution.
eDirect Delivery Paperwork Improvements
Working with our customers and suppliers, it is now easier to identify the delivery location at point of receipt from our delivery paperwork.
World Sepsis Day 13 September 2024
In recognition of World Sepsis Day 2024, our Critical Care Nurse, Lisa White wrote a blog around the importance of recognising the early signs and symptoms of sepsis.
World Patient Safety Day 17 September 2024
To mark this year’s World Patient Safety Day, we asked our colleagues from around the organisation, what patient safety means to them within their roles.
Efficient Resource Usage and Waste Reduction
Rosy Bennett Sustainability Manager delves into resource usage and waste reduction on our medical pulp framework.
Voice of the Customer Team
Customer Voice in Category Strategy Programme
We’re recruiting for our new Customer Category Strategy Advisory Panels to help us design and develop the right procurement strategies through proactive engagement with NHS trusts.
Working Groups and Panels
View all of our customer working groups and panels you can get involved in.
Clinical Alternative Products Support
The outputs from the weekly Clinical Alternatives Products Support Call are detailed on this page.
Register to Join Our Customer Panels
If you would like to be an attendee at one of our key panels or working groups, please complete this form.
New Frameworks
For the latest information on these products please keep checking our Important Customer Notice (ICN 2523). Here you will also find product alternative matrices, the most recent FAQs and the slides from our weekly customer webinar.
We will be closed for ordering and deliveries on 25-26 December 2024 and 1 January 2025. Make sure you have plans in place ahead of the next bank holiday period, so that you have the products you need.