Customer IT Helpdesk
Frequently Asked Questions
I am already a customer – how do I access online services as an individual?
Existing customers can gain access to our information website or online ordering by following our guidance.
I have a query relating to ordering
Our Customer Services teams can help you with queries relating to ordering. Please contact your local Customer Services representative.
How do I become a new customer or change something about my existing organisation’s account?
Find out how to become a customer, or make changes to your existing organisation’s account.
If your query isn’t covered by our frequently asked questions and is to do with:
- A change of account details
- eDC or eDC Gold
- Electronic Data Interchange (EDI)
- A forgotten or lost password
- Online catalogue navigation
… please complete the Customer IT Helpdesk form or send an email and a member of our team will get back to you.