Online Catalogue and Ordering Issues – 12 December 2023
We are pleased to confirm that the stock inaccuracies earlier today are now resolved.
Our IT Team will continue to monitor the service.
However, if you continue to experience any issues, please contact your Customer Services Advisor.
Our technical teams have implemented a workaround that will allow customer to order based on the stock volumes from yesterday at 5.30pm.
We are continuing to investigate the issue.
We apologise for any convenience this has caused.
A further update will follow later this afternoon.
If you have an urgent order demand, please contact your Customer Services Advisor.
We are currently experiencing technical issues with ordering via the Online Catalogue and EDC. All items, apart from those at Alfreton and Runcorn, are currently showing as being out of stock for all users.
Our IT Teams are currently investigating and prioritising a resolution.
Updates will be provided on this page.
We apologise for any convenience this has caused. If you have an urgent order demand, please contact your Customer Services Advisor.