Online Catalogue and Ordering Service
We are pleased to confirm that the previously advised Online Catalogue and Ordering issue is now resolved.
The issue affecting some products that have a regional variance applied, or products that have regional set up, specific to a trust has been identified – and the fix was implemented last night.
Our IT Teams have tested to confirm the issue is now resolved and will continue to monitor the service.
However, if you continue to experience any issues, please contact your Customer Service Advisor.
Our IT Teams are aware of an issue on the Online Catalogue, The issue is affecting some products that have a regional variance applied, or products that have a regional set up, specific to a trust – which has led to an inability to place demand.
Our IT team have identified the issue, with a fix due to be implemented today. An update will be provided by 10am in the morning to confirm the latest position.
We apologise for any inconvenience that this has caused. If you have an urgent order demand, please contact your Customer Service Advisor.
We are currently experiencing technical issues with the Online Catalogue and Ordering service.
Customers who are billed from one depot but are supplied from a different depot may be unable to order currently. This is because they don’t have visibility of all products in the online catalogue.
Our IT teams are currently investigating and prioritising a resolution.
Updates will be provided on this page.
We apologise for any inconvenience this has caused. If you have an urgent order demand, please contact your Customer Service Advisor.